Lavechic Avaliações 

Resposta da Lavechic

26 de fev. de 2026

Dear customer, we are deeply sorry for the unpleasant shopping experience you had. We sincerely apologize for failing to resolve the size issue promptly and properly.

We will immediately check your order and product information and develop a more reasonable solution for you, such as arranging an exchange (providing the correct size) or offering you reasonable compensation. We will also strengthen our management of product size labeling and shipping processes to prevent similar issues from recurring.

We hope you will give us a chance to make amends. If you have any thoughts or suggestions, please feel free to contact us at any time. Our customer service staff will be happy to assist you. We apologize again for the inconvenience caused and hope to regain your trust.

Resposta da Lavechic

26 de fev. de 2026

Dear customer, your review weighs heavily on our minds, and your feedback is crucial to us. We understand that the slow shipping and poor quality have severely impacted your shopping experience. Our management team is already urgently discussing solutions and will work to improve the situation as soon as possible. We sincerely hope to communicate with you further to understand the details so we can better resolve the issue. Would you mind leaving your contact information or contacting us via customer service email? We will do our utmost to live up to your trust and strive to restore your satisfaction.

Resposta da Lavechic

26 de fev. de 2026

Dear customer, we are very sorry for the unpleasant shopping experience. We will take the issues you mentioned, such as the defective glitter lock and the discrepancy between the pants and the photos, very seriously. We also value the fact that we haven't received a reply to your refund email. To better handle your issue, would you please confirm the specific email address you sent the email to and the time you sent it? Our staff will contact you further to discuss the refund and other related matters.

Resposta da Lavechic

26 de fev. de 2026

Dear customer, first of all, we sincerely apologize for the unpleasant shopping experience. Regarding the difference between the dress and the picture, it may be due to factors such as shooting light and angle, resulting in a slight visual discrepancy between the product and the actual item. However, this cannot be an excuse for the product not matching the description. As for the difficulty in obtaining a refund, we will thoroughly investigate to find out where the error occurred. Please provide your order number and other information, and we will follow up and process your request as soon as possible, and will definitely give you a satisfactory answer. Once again, we deeply apologize for the inconvenience caused.

Resposta da Lavechic

14 de fev. de 2026

Dear customer, thank you for your feedback. We sincerely apologize for the product quality issues and price concerns you encountered during your experience. Upon receiving your feedback, we have initiated an internal investigation process, conducting a comprehensive inspection and analysis of the product quality to identify the root cause of any potential problems. Simultaneously, we will re-evaluate our product pricing strategy based on market conditions and cost factors. We always prioritize product quality and customer satisfaction, and will continuously optimize and improve our products through various means. If you have any further questions or suggestions, please feel free to contact us; we will be happy to assist you.

Resposta da Lavechic

14 de fev. de 2026

Dear customer, we sincerely apologize for the inconvenience you experienced. However, we would like to clarify some points regarding your review. While we strive to accurately represent the actual color of our products in our displays, slight color variations may occur due to factors such as lighting during photography and monitor settings. This is not intentional misrepresentation.

We have always maintained strict standard procedures for product quality control, and this particular issue is an isolated case. Regarding return shipping costs, we have corresponding after-sales policies, and it's possible that a lack of communication previously led to your misunderstanding.

We sincerely hope to resolve your issue. You can contact our customer service at any time, and we will do our best to ensure your satisfaction. Please do not let this incident discourage you; we believe we will do even better.

Resposta da Lavechic

10 de fev. de 2026

We are very sorry for your unpleasant shopping experience 😔. We have noted down the issues you reported and will investigate immediately.

Regarding the discrepancy between the product and the image, as well as the after-sales policy, we will take these matters seriously and make improvements as soon as possible. A dedicated person will also be in contact with you to follow up on your return request and provide you with a satisfactory solution. We hope to do our best to make up for this regret and regain your trust 🙏.

Resposta da Lavechic

10 de fev. de 2026

We are very sorry for your unpleasant shopping experience. Please calm down. We will definitely investigate the quality issues and discrepancies between the product and the description you reported seriously. Please provide your order number so we can verify it immediately. If the situation is true, we will handle it properly according to our after-sales policy, providing a refund or compensation as appropriate. We will ensure you do not suffer any loss and hope to regain your trust in us.

Resposta da Lavechic

10 de fev. de 2026

Dear customer, we are very sorry for the terrible shopping experience you had. We have noted your feedback and will immediately investigate and verify it. As we always promise, we usually reply to your email within one business day. If you have not received a reply, please provide your order number promptly, and we will verify and process your request in detail as soon as possible. We are determined to give you a satisfactory answer, and once again, we sincerely apologize to you.

Resposta da Lavechic

6 de fev. de 2026

Dear customer, we sincerely apologize for the unpleasant shopping experience you had. We have recorded the quality and after-sales issues you reported and will immediately communicate with the relevant departments to strictly control product quality. We will also further optimize our after-sales return and exchange policy to minimize any concerns for our customers. We hope you will give us a chance to improve. If you wish, you can also contact our customer service, and we will do our best to resolve your issues.

Resposta da Lavechic

3 de fev. de 2026

Dear valued customer, thank you for your continued support and trust. Regarding invoices, due to special regulatory policies governing our industry and limitations in our current business model regarding compliance, we are temporarily unable to issue tax invoices directly to you. We sincerely apologize for this inconvenience.
Although we cannot provide an invoice, we always prioritize service quality and customer experience, and we strictly control every aspect to ensure you receive the value and satisfactory service you deserve. To express our sincerity, we will provide you with a coupon equivalent to 40% of your current purchase amount, which can be used for any future purchases on our platform.
At the same time, we are continuously monitoring policy changes and actively researching feasible optimization solutions, hoping to provide more comprehensive service guarantees to all our customers, including you, in the future. Thank you again for your understanding and support!

Resposta da Lavechic

3 de fev. de 2026

Dear valued customer, we are truly and deeply sorry for the terrible shopping experience you've had. Your feedback has hit us hard and deeply saddened us. We have immediately launched a comprehensive and in-depth investigation into everything you've experienced, leaving no detail unchecked. We will take the issues revealed very seriously and will not tolerate any negligence.
The frequent delays and incorrect shipments are undeniable evidence of our serious negligence. We are incredibly remorseful for our mistakes. We will immediately initiate an expedited reshipment process to send you the dress you originally ordered as quickly as possible. We will track the logistics throughout the process to ensure it reaches you safely and promptly. As a token of our apology, we will also provide you with a substantial discount coupon to hopefully compensate for the inconvenience caused.
Regarding the loopholes in our logistics management and the irregularities in our shipping process, we have already developed a series of practical improvement measures. We will assign dedicated personnel to strictly control every shipping stage, strengthen close communication and cooperation with our logistics partners, and establish a more comprehensive logistics information feedback mechanism to prevent such problems from happening again.
We understand that words alone are not enough. We will prove our change and determination through concrete actions. We sincerely hope you can give us another chance. We believe that after this profound lesson and improvement, we will be able to provide you with a satisfactory shopping experience in the future. Once again, we extend our sincerest apologies and look forward to regaining your trust and support.

Resposta da Lavechic

2 de fev. de 2026

Dear customer, we sincerely apologize for the unpleasant shopping experience you had. You can contact us via email at info@lavechic.com. Our customer service team will review your email promptly and handle the return, exchange, and quality issues of the dress to provide you with a satisfactory solution. We hope to make up for your disappointment and apologize again for our shortcomings.

Resposta da Lavechic

30 de jan. de 2026

We are very sorry to hear about your unpleasant shopping experience. 😔
We are always committed to providing our customers with products and services that meet their expectations. We have recorded your feedback and will immediately launch an investigation.
Regarding the refund and return process, we will review it and strive to provide you with a more reasonable solution. Thank you for your feedback; it helps us continuously improve. We hope to have the opportunity to show you our improvements in the future and provide you with satisfactory service.

Resposta da Lavechic

30 de jan. de 2026

Hello, thank you very much for providing this feedback. To efficiently verify your refund request, please send the relevant order number to our customer service email address: info@lavechic.com. We will investigate and process your request as soon as possible. We sincerely apologize for any inconvenience this may have caused and thank you for helping us maintain a positive shopping environment.

Resposta da Lavechic

29 de jan. de 2026

We sincerely apologize for the terrible shopping experience you've had. We take your feedback very seriously. We have recorded your situation and will immediately launch an investigation to verify the details. If it is indeed our mistake that caused you not to receive the dress, we will resend it to you or process a full refund immediately, and take appropriate action against the responsible parties. We will also strengthen our logistics tracking and after-sales management to prevent similar problems from happening again. We apologize for the inconvenience and hope for your understanding.

Resposta da Lavechic

26 de jan. de 2026

Dear customer,

we are very sorry for your unpleasant shopping experience. We have carefully recorded your feedback.

Regarding product quality, we have always maintained strict standards, but this time we were unable to meet your expectations. We will immediately launch an investigation to check for issues in the production process.

Requesting photos of the product being worn was intended to more accurately assess its condition and avoid unnecessary disputes, but in practice, this may have caused inconvenience for customers like you. We will review and optimize this process to make it more user-friendly and convenient.

We are not scammers, and we would never want to betray the trust of any customer. We will follow up on your case, provide a satisfactory solution, and offer a complimentary coupon to compensate for the unpleasant experience.

We hope you will give us another chance. Our customer service is always ready to assist you. We apologize again and thank you for your feedback!

Resposta da Lavechic

23 de jan. de 2026

Estimado cliente: Lamentamos mucho su desagradable experiencia de compra. Entendemos que la discrepancia entre la calidad del producto y las imágenes en línea le haya decepcionado.

Por favor, envíe un correo electrónico a info@lavechic.com para informarnos sobre la solución que desea. Procesaremos su solicitud lo antes posible y haremos todo lo posible por satisfacer sus necesidades razonables y garantizar su satisfacción. Le pedimos disculpas nuevamente por cualquier inconveniente ocasionado.

Resposta da Lavechic

23 de jan. de 2026

Dear customer, we sincerely apologize for the unpleasant shopping experience.

We deeply regret the poor workmanship and cheap fabric of the sportswear. We will immediately conduct a comprehensive review of our production and quality control processes, strictly controlling every step to prevent similar incidents from recurring.

Regarding the discrepancy between the size and the advertisement, this was our mistake; we failed to provide you with accurate product information. Please contact our customer service at info@lavechic.com, and we will provide you with a satisfactory solution, such as an exchange or refund, depending on your situation.

We apologize again for the inconvenience caused and hope to receive your understanding.

Resposta da Lavechic

23 de jan. de 2026

Dear customer, we are very sorry for your unpleasant shopping experience. We take the fact that the product did not meet your expectations very seriously. Regarding your questions about refunds and shipping costs, we will immediately reassess and process them, and we are determined to provide you with a fair and reasonable solution. At the same time, we will strengthen our control over the products and the accuracy of their descriptions to prevent similar situations from happening again. We hope you can give us another chance to make amends for this mistake.