LawnGuru Avaliações 118

If you have a good provider through lawn guru cancel lawn guru and keep your provider. The main reason why people don’t actually do the jobs and drop them is because lawn guru is usually screwing the provider. The providers know what the job is worth yet Lawn Guru still wants to pay the service provider less than $30 dollars. They need to get more realistic with the prices or the company will go down hill. Gas is expensive now, cost of living has gone up yet they expect service providers to do a yard that’s trashed for a low price because other yards go for that much. Gtfo

I really wish that I checked the reviews before ordering lawn service. Services were supposed to be rendered within 48 hours and payment processed after services were complete...and yet here we are with no service 48 hours later and my cc has been charged...Customer service is non existent. They dont respond to calls (just a message machine), text, or "live chats." will have to go through the dispute process with CC company. Buyer beware.

The job of cutting my grass was accepted then "released" by 3 different providers. Around 15 days after I had contracted for service, a provider actually cut my lawn. They charged me an "overgrown" fee. They missed lines of grass between mower passes, didn't cut the dogyard grass AT ALL, didn't trim along the fence line, and cut AROUND a temporary tag (from TrueGreen).
Nope, not a fan.

Terrible company! I booked a scheduled appointment with lawn guru to cut my grass. They did not show up. In addition, they didn’t bother to give me a call to let me know they couldn’t make the schedule appointment. They texted me the next day and told me they were on their way to cut my grass. I had already cut my grass and told them do not to come. Most of all, they had the audacity to charge my credit card. I texted them back and told them to refund my money for a service they didn’t deliver they did not respond. I had to file a fraud claim with my credit card company to get my money back. Stay away from Lawn Guru they are a scam!

This business is a scam. Horrible customer support and people frequently no show. We even had a person scheduled to come after multiple no shows and Lawn “not a guru” cancelled the appointment after calling to ensure someone was coming. Complete runarounds. Avoid at all costs.

Would give zero stars if I could. Horrible experience. I cancelled any future service. My fence is busted from them trying to force their mower in my back yard which they knew the entrance size and that a rider would not fit. While doing that they scraped my house and ran over my fire pit (which was in the flower bed and not in the way which also means they drove through my flower bed). And then left it that way. Not to mention it’s an horrible mow job as well. Entire strip down my back yard that they missed. I could actually tell so much more. And they were just going to drive off. Until I got to enjoy their presence for another 30 minutes as they broke down in front of my house. Customer service asked how it went. I told them and have heard nothing. And yes, I was charged for the mow.

No one showed up. paid extra for specific day service. ghosted. Tried contacting customer service and nothin. Scam of a company that i will get shut down. Seems to be a recurring problem.

Do not use this company. They contract people out. The guy who did my yard only did half of it. They sent him back out and I can see the mowers tracks where he started and stopped. Only did just enough to send a “confirmation photo” then left again without finishing the job. Terrible company

Just want to thank everyone who left a review. I was just about to order mowing service. Glad I came here first.

Order snow plow at 8:00 am.Recd confirmation.
After 16 hrs recd no service or communication.
Canceled order.
Don't recommend Co

PLEASE DO NOT USE. THESE GUYS ARE TERRIBLE. The app doesn’t work. You have no one to talk to via phone at all. Service personnel didn’t cut my lawn but said they did and they still took money from me. Hard to cancel. Also, it’s a free for all with your card being on file. Please don’t use..!!!!

Service: Lawn mowing & maintenance
Critical: Professionalism, Quality, Responsiveness, Value
This company seemed like a great idea.
DON'T RISK YOUR PROPERTY DAMAGE!

They don't take responsibility for the people who work for them, they hire contactors. The contractors barely respond and they also take 0 responsibility for their actions.

They did our lawn a hand full of times, no one else touched our property.

The last session, they sliced our entire screened in porch open((which was when I ended service)), they shattered 3 of our sprinkler heads, we just found the casing for our internet cable is shattered as well((never was before)) not to mention, they cut the grass so short that the lawn cooked in the heat, now in dealing with a ton of property damage and a half dead lawn.

I have NEVER delt with someone so unprofessional in my entire life. On top of all of the issues, the contractor responded to me with this, "We didn't break anything" the over head company, lawn guru said they aren't responsible for anything. Tell me how this is even remotely legal?

They did no investigation into what our complaints were, I wish I could give a negative rating, this company is a complete hoax, don't trust them.

Lake nona, Florida.

John came out once to cut the grass and was in a schedule of every other week. Came out once. The next time he took a pic of the yard and posted completed, however literally did nothing. We cancelled our service with them. Got desperate bc no one else could come out so we signed up with another person, Naim, for a one time cut. He said he would be out that day. He messaged daily said they were running behind. On day 4 he said the equipment was broken. Worst service and company ever. We just moved here and our lawn mower is broken so poor luck for us all around.

Do not use Lawn Guru! Our provider used to do a decent job but then started using a zero turn mower on our property. This left the grass looking terrible and one of our sprinkler shut off valve covers was run over which popped it out of place and then he cut it up into dozens of sharp piece which are littered throughout our lawn where my son plays. I notified Lawn Guru and they said the damage was “not in line with any service provided by Lawn Guru or its providers”. Are you kidding? I sent them pictures of the cover clearly cut up and pictures of how bad the grass looked but they said they wouldn’t do anything about it. Don’t use these people, if you have a problem they’ll leave you to deal with it.

Horrible service from Jamie and Will in Phila. They were supposed to start in late March, never started until April. When they did finally arrive, they left bales of uncut grass all over my lawn and just drove off leaving me with a mess. Then they started being late, 18 days without a cut, and then 19 days. But, the worst part is sending this girl out here in the pouring rain, who told me she had 12 more grass cuts to do in the rain. Horrible, beyond words..I had to leave them.Dates they were here 4/10 ,4/28, 5/17/ 5/31

I hired Lawn Guru to cut my lawn while I was on vacation.
I had two major problems. First, I came home to a broken gate/fence. When I called a fence repair company they immediately said this was caused by your lawn service people (I called three companies) When I contacted Lawn Guru they asked me to send pictures. Upon receiving the photos they told me I hadn't reported the damage soon enough. When told we had been I vacation they responded with the damage wasn't cause by them. So, I'm left with a repair bill.
Secondly, the second mowing was to be done while I was still on vacation. The same person was sent out, he sent pictures of a street that wasn't mine with no photo of the lawn. On the app it said he had been at my property for TWO minutes but charged me for the mowing.
Beware of this company. They are not at all selective in who they hire.

God I wished I had read all these reviews before wasting my time with this company. Multiple no shows, tried to tack on $5 extra for a "guaranteed service day". One provider showed up with a push mower in the trunk of his car and never cleaned up clippings. Every little service is extra, even trimming weeds with a trimmer around bushes (a separate service). Avoid this company AT ALL COSTS

Terrible, person showed up a day late and only mowed half the lawn, and the half that was mowed looked worse than any lawn I ever mowed as a kid. Then they wanted to send the same vendor out to fix it instead of assigning me a new one. Finally did get a new one, who then dropped the job the day of service, then the old vendor accepted the job again even though I blocked them in the app. DO NOT USE THIS RIDICULOUS COMPANY.

I had a great experience with lawn gurus. Maybe I just lucked out. I found the site easy to use, I was quoted a price. This was very early on a Friday morning and my bid was accepted within a few hours. My lawn professional came the next day as scheduled and did a great job on my really overgrown yard. I will be having Marquias come out every other Saturday. He was so polite and such a nice guy. I was contacted that afternoon via text asking if everything was okay.i messaged back and forth. It did not seem to be a chatbot. I am more than pleased!

I was smart enough NOT to use them. I went online to fill out the form and was quoted 37.00 when i get to the finish line and see the big MASTER CARD sign it says to pay 52.50.When you can't trust them before the start of service don't be silly into thinking it won't happen again. It will not be good and after reading all these forced `1 star reviews I took myself out to lunch@!! I made the smartest decision... thank you all for leaving reviews,it's because of you I was able to make my choice and save my money and sanity