Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend
A empresa respondeu
It took a few days for a suitable vehicle to be sourced, but all the communication with the agents on the phone to Alex who delivered the vehicle was excellent. Very profesional service.
A empresa respondeu
LCH have been exceptionally professional throughout the entire process from organising and delivering the loan car. Peter delivered the car on time and was fantastic! Very knowledgeable and friend... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
Informações de contato
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, Reino Unido
- 03458901000
- info@lchltd.com
- lchltd.com
4,6
Excelente
865 avaliações
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Be cautious this company damaged the…
Be cautious this company damaged the wheel of the hire car and is trying to charge me!
See the images of the wheel image I took at drop off and the image they have sent me. See for yourself. Note the surface car was parked on in one image and in the other. So not the same location!
Telling me my evidence is inconclusive!
See my Google review as cannot upload photos here
Just looked at the other 1 star reviews- please read them, this is a common tactic it seems. I'm wondering if they have other cars and the damage may have even been from on of them. Fraudulent activity.
Beware!
6 de fevereiro de 2025
Avaliação não solicitada
Resposta de LCH
Good morning Simon,
Thank you for taking the time to leave a review, and I am sorry to see that your experience with us was not to the standard that we would have hoped for.
I can see that you have raised a formal complaint, which is currently being investigated by our complaints team. They will formally respond to your complaint directly.
Kind regards,
LCH
This company will rip you off and make…
This company will rip you off and make up damage you have not caused beaware
22 de janeiro de 2025
Avaliação não solicitada
Resposta de LCH
Good afternoon,
Thank you for taking the time to share your feedback with us. We regret to hear that your experience with LCH did not meet your expectations.
Please be assured that we conduct thorough inspections of all vehicles upon both delivery and collection following each rental. Any existing damage is carefully documented on a vehicle blueprint, which is included in the rental agreement and signed by customers at the time of vehicle handover. This is a standard industry practice to ensure transparency.
In the event of damage being identified upon collection, we follow our established procedures which involves noting down any damage with supporting photographs and invoicing accordingly for the vehicles repair.
If you have any further concerns or questions, please do not hesitate to contact us directly.
Kind regards,
LCH
Excellent service from LCH
Excellent service providing a replacement vehicle for BMW breakdown. Nice quality vehicle. Their driver [Ally] kept me informed on progress and was extremely helpful during the handover process.
31 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Thank you for taking some time to leave us feedback on your recent hire. We are glad our service met expectations, and will be sure to share this with the team involved in your hire.
Regards, LCH.
The best driver James in the world
The best driver James in the world
Informed me all the way
Brought the vehicle cleaned and spoken to me in the professional manner
29 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
We love James too, and will be sure to share your kind words with him! We are glad to hear that our vehicle and service met expectations too.
Kind Regards, LCH.
Alan who dropped car off was polite and…
Alan who dropped car off was polite and professional. Explained everything in detail to me and made sure i was happy before left. 5*****
31 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good Evening,
Thank you for your feedback on our driver. Your review will be shared with Alan.
Kind Regards, LCH.
LCH BMW
Gavin called to let me know a time and dropped the car off in plenty of time for my appointment I needed to be at. Car was in perfect condition and hand over quick and easy.
31 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Hello,
Thank you for taking the time to leave LCH some feedback. We appreciate your review, and will pass your feedback onto Gavin too.
Kind Regards, LCH.
I found Dave to be professional and…
I found Dave to be professional and likewise very personable.
He ran through the entire process of handing the car over very clearly which was invaluable.
First class
30 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Thank you for taking the time to leave a review. We are glad to hear the driver's handover was efficient, and will share your kind message with Dave.
Kind Regards, LCH.
Resposta de LCH
Thank you for taking the time to leave some feedback on your hire. We will ensure Alex is made aware of your kind words.
Kind Regards, LCH.
Customer service first Class
Had a nitemare with the car breakdown at Xmas but Ally from LCH made this so much better and helped Xmas that bit better !
Car troubles contact LCH and ask for Ally first class service , professional and reliable
Thanks
Thomas @
Glasgow
27 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good Evening,
We are glad to hear that Ally helped alleviate some of the stress you encountered with a breakdown over the holiday period, and thank you for taking the time to leave some feedback.
Kind Regards, LCH.
Excellent service from start to finish
Excellent service from start to finish. Ally called me to say he’d be dropping the car off (which was in immaculate condition) earlier than agreed and took me through a very simple and seamless process. 5 stars from me
28 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Thank you for taking some time to leave a review for us. We are glad to hear the process was smooth for you!
Regards, LCH.
Had a hire car dropped off from John R
Had a hire car dropped off from John R, was a lovely pleasant man. Company great all round would certainly recommend.
28 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
We agree - John is lovely! We are glad you had a good experience with us at LCH, and would like to take the time to thank you for leaving some feedback.
Kind Regards, LCH.
Excellent delivery by Alex
Excellent delivery by Alex! Highly recommend
28 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Thank you for taking the time to leave us a review. We are glad to hear you had a positive experience with your delivery. Regards, LCH.
Resposta de LCH
Good Morning, Thank you for taking some time to leave us feedback on your recent hire. We will ensure your review is shared with Mahmoud.
Regards, LCH.
Steven H dropped the car
Steven H dropped the car. Great guy very personable and very talkative and professional…. Talked me through the car/ process / details. Top guy. Can’t fault him at all. Pleasure to have met him. He’s a credit to the business!
23 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to provide feedback based on your recent experience with us. Our customer service and transport teams strive to ensure that they work with our customers to streamline the hiring process and that all availability is explored to offer our customers the most appropriate vehicles. I am happy to see that this has been reflected throughout the course of your hire.
Kind regards, LCH
Alex has provided great customer service
Alex has provided great customer service
23 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to provide us with feedback based on your hire with us. I am happy to hear you had such a positive experience with Alex, I will pass on your kind words to him.
Kind regards, LCH
The cars amazing and the gent that…
The cars amazing and the gent that brought it was very helpful and thorough harnish I think his name is Thankyou
20 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Hi, Thank you for your feedback - we think Harnish is great too! We will be sure to pass your comments onto him.
Regards, LCH.
Alex was very nice and the general…
Alex was very nice and the general customer service of company is good, recommend LCH.
21 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good Afternoon, Thank you for your feedback, we are glad you have had a smooth experience with us.
Regards, LCH.
Resposta de LCH
Good Afternoon, Thank you for feedback. We will be sure to pass your comments onto Alex!
Regards, LCH.
Great handover from Alan
17 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good Afternoon, Thank you for your feedback!
Kind Regards, LCH.
Perfect drop off on time ty Alex
20 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good Morning,
Thank you for the positive feedback on your delivery experience with Alex. We are sure he will enjoy receiving your feedback, and will pass this onto him directly.
Kind regards, LCH
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.