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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

It took a few days for a suitable vehicle to be sourced, but all the communication with the agents on the phone to Alex who delivered the vehicle was excellent. Very profesional service.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

LCH have been exceptionally professional throughout the entire process from organising and delivering the loan car. Peter delivered the car on time and was fantastic! Very knowledgeable and friend... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Locadora de Carros

Informação fornecida por fontes externas variadas

Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

865 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Adrian dropped the car off and was very…

Adrian dropped the car off and was very courteous and professional.

21 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Thank you for taking the time to provide us with a review.

I am happy to hear that you had a positive experience with Adrian, I will be sure to pass on your kind comments.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Gavin was polite and car arrived on time

19 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Thank you for taking the time to provide us with a review following on from your experience with us.

I am happy to see that you had a positive experience with Gavin, I will be sure to pass on your comments to him.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish…

Excellent service from start to finish ! thank you to Paul Warner

20 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Thank you for taking the time to provide us with feedback based on your recent experience with us.

I am very happy to hear that you had such excellent service with us. We strive to go the extra mile for our customers so it is always lovely when we receive feedback from customers! I will pass on your thanks to Paul.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Really good experience with LCH

Really good experience with LCH, bent over backwards to help me, James who delivered the car was very knowledgeable and couldn’t be anymore helpful.

20 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Thank you for taking the time to provide us with such a positive review.

We strive to go the extra mile with customers being at the heart of everything that we do, so I am delighted to see that this was reflected in your experience. I will pass your kind comments about James onto him.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Lovely vehicle and great service.

Lovely vehicle and great service from start to finish. Thank you all, and especially Derek, for the flexibility and
consideration in collection and drop-off.

Look forward to working with you again.

11 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Thank you for taking the time to leave us such a lovely review.

We are very happy to hear that you had such a positive experience with us, and that Derek especially was so helpful when it came to the delivery of the hire vehicle. I will ensure your kind comments are passed onto Derek.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

What can I say first class service

This morning
Dave phoned me to tell me what time the car would be with me he was bang on time
Spent some time going through functions on the car and check the exterior as well
Went through the whole process step by step explaining everything
Generally nice guy
Faultless service

19 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good afternoon,

Thank you for taking the time to provide us with a review based on your recent hire.

Customers are at the heart of everything we do here at LCH, and I am delighted to see that this was reflected in your experience. I will pass on your kind comments about Dave to him, I am sure he will be very grateful for them.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Fabulous drop off service from Ally…

Fabulous drop off service from Ally this morning..Explained the process what to do if I have any issues and showed me round the vehicle. Couldn't have be more thorough. HIGHLY RECOMMENDED

19 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good afternoon,

Thank you for taking the time to provide us with feedback, following on from your recent hire with us.

I am delighted to hear how helpful Ally was during the delivery process, and agree with you that he is fabulous! I will be sure to pass on your kind comments to Ally.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Alex was very helpful Very good service

Alex was very helpful Very good service

19 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good afternoon,

Thank you for taking the time to provide us with a review.

I am delighted to hear that you had such a positive experience with us, and I am happy to hear how helpful Alex was for you. I will pass through your kind comments to him.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Alan , the delivery driver , was on time , communicated well and was extremely courteous.

18 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Thank you for taking the time to leave us with a review, following on from your recent hire with us.

I am delighted to hear that Alan was so helpful during the course of your delivery - we think he's brilliant and I am happy to see that this was reflected in your experience.

I will be sure to pass your kind comments through to Alan.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Mahmoud - Great Service

Mahmoud was very attentive, kept us updated on his location and was very professional with the handover.

16 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Thank you for taking the time to provide a review, following on from the delivery of your hire vehicle.

I am delighted to see that you had such a positive experience with us, and that Mahmoud was so helpful during the delivery process. I will pass your kind comments onto Mahmoud, who I know will be grateful.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Alex was amazing

Alex was amazing, I didn’t uploaded any of the documents before hand but he helped me to go through them and car was delivered in perfect condition.

16 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Thank you for taking the time to provide some feedback following on from your recent hire with us.

We think Alex is amazing so I'm very happy to see that you think so too! I will be sure to pass your kind comments onto Alex and his manager, I know they will be extremely grateful for this.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Fabulous service arranging and…

Fabulous service arranging and delivering a Polestar 4 hire car. Gavin, who delivered the car, was very pleasant and efficient. He also called in advance whilst being timely and informative. The car is pristine too. I'm very pleased.

15 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Thank you for taking the time to provide some feedback, following on from your recent hire.

All of our teams keep the customer at the centre of everything that we do, and strive to go the extra mile and make the process of receiving a hire vehicle as seamless and pain-free as possible. I am delighted that this has been reflected in your experience with us.

I will be sure to pass your kind comments onto Gavin and his manager.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Car delivered by Derek who was a lovely…

Car delivered by Derek who was a lovely fella, spoke away well and explained all I needed to know about the car.

Called in the morning with an estimated time, delivered the car in excellent condition and and was painless to deal with.

Would recommend

14 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Many thanks for taking the time to provide us with some feedback.

Our driver's are extremely knowledgeable with our fleet of vehicles, so I am not surprised to hear that Derek was able to explain everything you would need to know in such a friendly and helpful way. I will be sure to pass your kind comments through to Derek and his manager.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

James did a great job…

James did a great job in dropping off the car, explaining the process, doing the checks and ensuring the car was in good condition…..he even wiped down the back window as he noticed some water streaks from the wash!
Reversed it onto my drive and then left me the keys!

13 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Thank you for taking the time to leave us a review following on from the delivery of the hire vehicle.

We think James is brilliant, so I'm so pleased to see that he went the extra mile during your delivery. I will pass on your kind comments to James and his manager, who I am sure will be just as grateful.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Alan was very helpful and explained…

Alan was very helpful and explained everything about the hire car

12 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Many thanks for taking the time to provide a review based on your experience with us.

I am happy to hear that Alan was so helpful for you, our drivers strive to go the extra mile for our customers so I am delighted that you found your experience a positive one.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Very experienced and the driver Dorin…

Very experienced and the driver Dorin was very patient, constant update of ETA, and customers comfort and satisfaction were the goals and I can say it was achieved.

11 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good afternoon,

Thank you for taking the time to provide us with feedback based on your recent hire with us.

We strive to go the extra mile for each customer, and I am very happy to hear that this was reflected in your experience with Dorin. I will be sure to pass your kind comments through to Dorin and his manager, which I know they will be grateful for.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Manjit was amazing and couldn’t do…

Manjit was amazing and couldn’t do enough. What a credit to a company.

11 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good afternoon,

Thank you for taking the time to provide us with a review, based on your recent hire with us.

We think Manjit is brilliant, and I am so happy to hear that you agree! I will be sure to pass your very kind comments to Manjit and his manager, I know this will be greatly appreciated.

Kind regards

LCH

Avaliado com 5 de um total de 5 estrelas

Very efficient service

Very efficient service. The car arrived on time and was clean the driver was very pleasent and helpful

9 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good afternoon,

Thank you for taking the time to provide a review, following on from the delivery of your hire vehicle.

I am very happy to hear that your experience was a pleasant one. Here at LCH, everything we do is done with the customer in mind so I am glad this was reflected in your experience.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Alan was awesome communicated really…

Alan was awesome communicated really well before the drop off. Very thorough showing me round the car. Thanks Alan great job!

9 de novembro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good afternoon,

Thank you for taking the time to provide us with some feedback based on your recent hire with us.

I am happy to hear that you had such a positive experience with Alan upon delivery - I will be sure to pass your kind comments onto him and his manager.

Kind regards,

LCH

Avaliado com 5 de um total de 5 estrelas

Good experience

I had the loan car delivered by Manjit. Lovely guy. Waited for me at the dealership. Quick yet comprehensive run thru of car functions and the already identified scuff marks etc.
very professional behaviour.

28 de outubro de 2024
Avaliação não solicitada
logotipo da LCH

Resposta de LCH

Good morning,

Thank you for taking the time to provide us with some feedback, following on from the delivery of your hire vehicle.

I am happy to hear that Manjit delivered a professional and courteous experience for you! I will be sure to pass your kind comments onto both Manjit and his manager.

Kind regards,

LCH

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