Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend
A empresa respondeu
It took a few days for a suitable vehicle to be sourced, but all the communication with the agents on the phone to Alex who delivered the vehicle was excellent. Very profesional service.
A empresa respondeu
LCH have been exceptionally professional throughout the entire process from organising and delivering the loan car. Peter delivered the car on time and was fantastic! Very knowledgeable and friend... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
Informações de contato
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, Reino Unido
- 03458901000
- info@lchltd.com
- lchltd.com
4,6
Excelente
865 avaliações
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant service cannot fault them at…
Brilliant service cannot fault them at all always informed me of how things were going drop off time spot on Car plus spotless clean
6 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to leave us a review.
We pride ourselves on our customer service, so receiving comments like this is always a pleasure! I am very happy that we were able to assist you.
Kind regards,
LCH
Very good and professional company
Very good and professional company. Special thanks to James.
5 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to leave us a review.
I am delighted to hear that everything went well for you and that James was able to assist with the delivery of the hire vehicle. I will pass along your kind thanks to him.
Kind regards,
LCH
Everything went absolutely great
Everything went absolutely great, guys on the phone were great and driver Alan was brilliant super quick as well
5 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to leave us a review.
Customers really are at the heart of everything we do here at LCH, so I am delighted to hear that everything went smoothly and the team were able to assist you. I will pass on your kind comments to Alan.
Kind regards,
LCH
Brilliant and fast customer service
Brilliant and fast customer service. James came to drop the car off to me today. He was friendly and very approachable. Would highly recommend
4 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to leave us a review.
We are happy to hear that everything went well for you during the delivery process! I will be sure to pass your kind comments onto James.
Kind regards,
LCH
Very professional and great…
Very professional and great communication. Thanks
30 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to leave us a review.
We are happy to hear that everything went smoothly for you.
Kind regards,
LCH
Great service today especially from…
Great service today especially from Alan who waited patiently for me when I was delayed in getting to him. ⭐️
3 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good evening,
Thank you for taking the time to leave us a review.
Customers really are at the heart of everything that we do here at LCH, so I am really happy to see that this was reflected in your experience with us. I will ensure that your kind comments are passed onto Alan.
Kind regards,
LCH
Premier service from start to finish…
Premier service from start to finish made a fault with my car much easier to manage. Great communication and service from James who went out of his way to ensure I was kept informed and understood the details of the hire agreement and condition of the car. Why aren’t all hire companies like this?
2 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good evening,
Thank you for taking the time to provide us with such a lovely review!
We really do pride ourselves on going to extra mile for each and every customer, so feedback like this is so greatly appreciated. I will be sure to pass on your kind comments to James, who I know will be grateful.
Kind regards,
LCH
Top class
Pre drop off service was great. In fact a little too thorough. But nothing too much trouble. Gavin, who dropped the car off was first rate. Efficient, friendly, smart and intelligent. Top class service all round.
2 de dezembro de 2024
Avaliação não solicitada
Resposta de LCH
Good evening,
Thank you for taking the time to leave us a review.
I do appreciate that the process may seem a little thorough, however this is to ensure that everything runs as smoothly as possible and prevents any delays in the delivery process. I am very happy to hear that Gavin provided such great service for you - we think he is brilliant so we aren't surprised that you thought in a similar way!
I will be sure to pass on your kind comments to Gavin.
Kind regards,
LCH
Excellent service from Peter C
30 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good evening,
Thank you for taking the time to leave us a review.
Customers are at the heart of everything we do here at LCH, so I am very happy to see that this was reflected in the level of service you received. I will pass your kind comments onto Peter C.
Kind regards,
LCH
Great delivery and handover!
Just received my courtesy car through BMW road assistance - very pleased with the service so far!
Arrived on time as arranged with great communication throughout.
The vehicle is beautiful with top specification on the interior and exterior.
Ally completed my handover, he made me more comfortable with the process by being very thorough and professional - thank you again for your help!
29 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good evening,
Thank you for taking the time to leave us such a lovely review.
Customers really are at the heart of everything that we do here at LCH and I am delighted to see that this was reflected in your experience with us. We think Ally is great, and I am happy to hear that he was able to assist you. I will be sure to pass on your kind comments to him.
Kind regards,
LCH
Gavin delivered my hire car this…
Gavin delivered my hire car this afternoon within 15 minutes of my paperwork confirmation. He was really lovely and took time out to explain everything I needed to know about the car in detail. I would definitely recommend LCH and use them in the future.
29 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good afternoon,
Thank you for taking the time to provide us with a review.
Customers are at the heart of everything we do here at LCH, so I am delighted to see that this was reflected in your experience with us! I will pass your kind comments about Gavin to him.
Kind regards,
LCH
Mahmood very courteously dropped off a…
Mahmood very courteously dropped off a car whilst ours was being repaired. Great car, really polite and helpful. Great service.
29 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good afternoon,
Thank you for taking the time to provide us with a review.
Thank you for your kind words about Mahmood - we also think he is great so we are delighted to see that you feel the same! I will be sure to pass on your comments to him.
Kind regards,
LCH
Adrian delivered my replacement car…
Adrian delivered my replacement car when my original order was delayed. Clear communication, very efficient and timely delivery.
28 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good afternoon,
Thank you for taking the time to leave us a review.
I am happy to see that you had a positive experience with us, and that Adrian was able to assist you with the delivery of the hire vehicle. I will pass on your kind comments to him.
Kind regards,
LCH
Excellent customer care by Adrian…
It was a great experience having car from LCH. In less than 24 hours a PCO Chauffeur S Class was provided.
28 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to leave us a review.
We keep customers at the forefront of everything that we do here at LCH, so I am really happy to see that this was reflected in your experience with us.
Kind regards,
LCH
Alex was excellent.Amazing service
Alex was excellent.Amazing service. Great asset to the company.
26 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to provide us with a review.
We also think Alex is excellent, so I am really happy to see just how much he was able to assist you. We would certainly be lost without him! I will pass on your kind comments to him.
Kind regards,
LCH
Alex was amazing Perfect communication…
Alex was amazing Perfect communication and bang on time
26 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to provide us with a review.
We also think Alex is excellent, and we are so happy to see that he was able to help you when it came to the delivery of the hire vehicle. I will be sure to pass on your kind comments to him.
Kind regards,
LCH
Adrian made the whole situation very…
Adrian made the whole situation very stress free. The car arrived promptly and was overall very happy with the service.
25 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to provide us with a review.
We strive to go the extra mile here at LCH, so I am delighted to see that Adrian was able to assist in what could have been an otherwise very stressful situation. I will be sure to pass on your kind comments to him.
Kind regards,
LCH
Excellent delivery of car by Ally well done
Excellent delivery of car by Ally
24 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to provide us with a review.
We also think Ally is excellent, so are very happy to see that you share those thoughts! I will pass on your kind comments to him.
Kind regards,
LCH
2 hire cars from LCH recently.
I have used LCH twice recently due to issues with my Polestar 3.
Both hire cars were delivered on time and were immaculate.
Steven H was professional and very helpful on both occasions.
I would recommend LCH as they take the stress out receiving a courtesy car from Polestar.
24 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to provide us with a review.
I am happy to hear that your experience with us has helped to ease an otherwise stressful situation for you! We think Steven is great and I am delighted to see that he was so helpful for you on both occasions. I will pass on your kind comments to him.
Kind regards,
LCH
Delivered Courtesy Car at home
Car was delivered on time. Ally was professional and courteous. He explained the higher purchase procedure clearly. Professional handover. Would recommend this company as they take the stress out receiving a courtesy car from BMW Assist.
22 de novembro de 2024
Avaliação não solicitada
Resposta de LCH
Good morning,
Thank you for taking the time to provide us with a review.
We all think Ally is great, and I am really happy to see that you had such a positive experience with him during the handover of the hire vehicle. I will ensure your kind comments are passed onto Ally.
Kind regards,
LCH
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