There is 0 communication with this company . Don’t do it place an order with another . I reached out about correcting my order and probably wrote them 50 mesasages . Trust me you won’t hear back
A empresa respondeu
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Veja o que dizem as avaliações
The quote was fast and simple. Great price, quality, and customer service. Definitely will be getting another soon.
I have nothing but the highest praise for LC SIGN. The customer service is among the best I have ever experienced. Tony went WAY out of his way to ensure delivery when there were issues with UPS. Th... Ver mais
A empresa respondeu
This company is an absolute pleasure to deal with. Understanding the requirements of the project was first class. Feedback was super quick and no required changes, made by me, were a problem. Th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Yes, we are that sign company from the videos. 🎬 We’ve been making the world brighter (literally) for over 15 years. From custom LED Neons to massive Channel Letters, we turn your logo into a glowing masterpiece in just 3-10 days. UL-certified, globally shipped, and brighter than your ex. Let's get your business lit! 💡
Informações de contato
No. 3, Area D, Yuanxia Industrial Road, Baiyun District, 510445, Guangzhou, China
- +86 13622966620
- info@lcsign.com
- lcsign.com
3,6
Bom
20 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The quote was fast and simple
The quote was fast and simple. Great price, quality, and customer service. Definitely will be getting another soon.
18 de abril de 2026
Avaliação não solicitada
Honestly don’t waste you time
There is 0 communication with this company . Don’t do it place an order with another . I reached out about correcting my order and probably wrote them 50 mesasages . Trust me you won’t hear back
13 de abril de 2026
Avaliação não solicitada
Resposta de LC Sign
We hear your frustration, and we are truly sorry for the lack of communication. Reading that you sent so many messages without a reply is deeply concerning to us.
Please know this is not how we do business. We want to correct your order right away. A senior team member will handle your case immediately and ensure your order is corrected.
We apologize again for wasting your time and hope to resolve this for you within the next few hours.
Best regards,
The LC Sign Team
Perfect :)
The customer service was great, Leo was really willing to support in everything. The sign as well is a 10/10 - I really love it!
9 de abril de 2026
Avaliação não solicitada
Resposta de LC Sign
Perfect review for a perfect sign!
Huge shoutout to Leo — we are so glad he took great care of you! Thank you for loving the sign and for giving us a 10/10. We truly appreciate your support!
Best,
The LC Sign Team
I have nothing but the highest praise…
I have nothing but the highest praise for LC SIGN. The customer service is among the best I have ever experienced. Tony went WAY out of his way to ensure delivery when there were issues with UPS. The sign itself is WAY nicer than I expected. Very, very satisfied customer. Thank you Tony and LC sign.
25 de março de 2026
Avaliação não solicitada
Resposta de LC Sign
"WAY nicer than expected" is exactly what we love to hear!
Thank you so much for this glowing review. We know how frustrating delivery issues can be, so Tony and the rest of our team are always ready to step in and do whatever it takes to make things right.
Enjoy your stunning new sign, and thank you for being a very, very satisfied customer!
Warmly,
The LC Sign Team
Everything was great
Everything was great.
Good prices and top quality.
Mandy (the one who was helping me) - she was great and very helpful.
Thank you for everything.
Greetings from Berlin
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de LC Sign
Greetings back to Berlin! 🇩🇪
Danke schön for the wonderful review. We are so happy to hear that Mandy took great care of you—she is indeed a fantastic member of our team, and we’ll make sure to pass along your praise to her!
It’s our goal to provide top quality at the best possible prices, and we are thrilled that we hit the mark for you. Thanks for choosing LC Sign!
Best regards,
The LC Sign Team
Fast response and a very competitive price …
Fast response and a very competitive price ! Very good packaging and it arrived in less than a week
5 de janeiro de 2026
Avaliação não solicitada
Resposta de LC Sign
Under a week? Mission accomplished! 🚀
Thank you for highlighting our speed and packaging. We work hard to keep our prices competitive without sacrificing quality. We look forward to working with you again in the future!
Best,
The LC Sign Team
Transphobic pile of 💩
Transphobic pile of 💩
I’ll add delusional after that reply.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta de LC Sign
At LC Sign, we firmly believe in respect and inclusivity for everyone. Our mission is to help people illuminate their brands and businesses, regardless of who they are or how they identify.
We do not tolerate discrimination of any kind within our company or towards our customers. If recent content was interpreted otherwise, we sincerely apologize, as that was never our intention. We are a global team learning every day to be more sensitive to all communities.
Regards,
The LC Sign Management Team
Anthony New York (not Tony!) LC Signs
I have the pleasure to work with Anthony (no, not the famous Tony), who is a US based sales rep. He has done a fantastic job keeping the communication between us and the factory in China smooth! It makes all the difference in the world having a professional and understanding Rep in the US.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de LC Sign
Haha, we love this title! "Anthony (not Tony)" is definitely a star in his own right. 🌟
We are thrilled to hear that having a US-based representative made your experience smooth and professional. Bridging the gap between our factory and our US clients is exactly why Anthony is on the team. We will make sure to pass this fantastic feedback to him—he might even get a bigger head than Tony now! 😉
Thanks for choosing LC Sign!
Best,
The LC Sign Team
Looks Great on Social Media, Terrible at Communication
Like a lot of people, I heard about LC Sign from Tony’s funny videos, so I figured I’d give them a shot. We were looking to get a very large LED sign made for our office — around a $10,000 order — so this wasn’t some tiny inquiry.
After going on their website and messaging them on WhatsApp, the communication was awful. Not just slow… I’m talking days, sometimes over a week, just to get a response. And half the time, no response at all. Honestly, it’s the worst communication I’ve ever experienced with any business we’ve dealt with in China, which really surprised me.
It feels like they make so much money that they just don’t care about getting all the business they can. Eventually, we gave up, found another supplier in China, and placed our order elsewhere.
Too bad we couldn’t try LC Sign — but to this day, we still haven’t gotten a response back from them on WhatsApp lol.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de LC Sign
Reading this review is truly a wake-up call for us. We are incredibly sorry that we missed the opportunity to work with you on your office project.
To be clear: we are absolutely not "too big to care." Losing a serious inquiry like yours (and leaving you ghosted on WhatsApp) is a major failure in our internal process. The truth is, the viral attention has overwhelmed our support channels at times, but that is our problem to fix, not yours to suffer from.
We are currently restructuring our sales team to ensure high-value inquiries get the immediate attention they deserve. We know you’ve already placed your order elsewhere, and we respect that.
However, if you ever need signage in the future, please email info@lcsign.com directly. We would love the chance to prove that we are professional, responsive, and hungry for your business.
Sincerely,
The LC Sign Management Team
poor customer service
poor customer service, never replied.
2026-02-02 22:29
hi, may i please get a price list for solar backlit numbers around 4 inches?
Unread
Rachel Lai
2024-03-04 13:29
Hello
Hello
Provided by Alibaba Translate
Feedback
2024-03-04 13:06
hi
Read
Rachel Lai
2024-03-03 23:51
ok
OK
Provided by Alibaba Translate
Feedback
2024-03-01 12:45
waiting
Read
Rachel Lai
2024-02-29 01:35
Will send you tomorrow morning m
Will send you tomorrow morning m
Alibaba International Translation
Feedback
2024-02-29 00:46
do you have
Read
2024-02-29 00:46
waiting
Read
Rachel Lai
2024-02-27 18:21
okay
okay
Provided by Alibaba Translate
Feedback
2024-02-27 17:54
waiting for prices
Read
2024-02-27 17:54
2 de fevereiro de 2025
Avaliação não solicitada
Resposta de LC Sign
Thank you for bringing this to our attention, and we sincerely apologize for the frustration shown in these logs.
It is disappointing to see that your inquiries were read but ignored. This is not the standard of service we aim to provide at LC Sign. We have addressed this issue internally to prevent it from happening again.
We will make sure a senior manager handles your inquiry personally to ensure no more waiting.
Sincerely,
The LC Sign Management Team
Good First Experience, Terrible Second One
Originally, I had a great experience with my first order from LC Sign. So, I placed a second order for another piece in the same colors. Unfortunately, the new item arrived in a noticeably different color and didn’t match at all, making it unusable. When I raised the issue, they suggested that my original piece might have faded (even though it hadn’t) and it was less than a year old.
When I asked for a reprint, I was told the color difference was “the best they could do,” and no refund was offered. I eventually pushed for a partial refund and was told I would receive 40%, but they never processed it. It has now been seven months, and I’m still waiting.
It’s disappointing to go from a positive first experience to such poor follow‑up and lack of accountability. I no longer trust this company and cannot recommend them.
1 de abril de 2025
Avaliação não solicitada
Resposta de LC Sign
We owe you a huge apology. Waiting 7 months for a promised refund is completely unacceptable, and we are truly sorry for dropping the ball on this.
We have looked into your case and will process the agreed 40% refund.
Regarding the color mismatch, we understand your disappointment. We hope to regain your trust in the future.
Sincerely,
The LC Sign Management Team
Amazing quality and service
Amazing quality and service! Super professional, easy communication and very quick shipping. Highly recommend!
1 de dezembro de 2025
Avaliação não solicitada
Resposta de LC Sign
Music to our ears! 🎶
We are so happy to receive such positive feedback. We know how important it is to get your sign quickly without sacrificing quality, so it’s great to know we hit the mark for you.
Thanks for the support!
The LC Sign Team
LC SIGNS ARE GREAT
This company is an absolute pleasure to deal with.
Understanding the requirements of the project was first class.
Feedback was super quick and no required changes, made by me, were a problem.
The job was completed timeously and delivery was super fast. Packaging was awesome and the end result is astonishing. Totally happy with Tony and the team. Please don’t hesitate to reach out to LC Signs for any sings you need
1 de dezembro de 2025
Avaliação não solicitada
Resposta de LC Sign
Thank you for the fantastic feedback!
Our goal is to make the entire journey—from the first draft to the final delivery—smooth and stress-free. We are so glad to hear that the packaging did its job and the sign arrived safely and quickly.
Tony and the team say thanks for the shout-out! We really appreciate your recommendation.
Best,
The LC Sign Team
Been two weeks and still havnt heard…
Been two weeks and still havnt heard back from them
1 de abril de 2025
Avaliação não solicitada
Resposta de LC Sign
We apologize for the silence! We’ve checked our records but can't seem to find an inquiry matching your name here.
It’s possible our reply went to your spam folder, or we never received your initial message. Please contact us via info@lcsign.com so we can sort this out for you. We want to make sure you are taken care of!
Best,
The LC Sign Team
Fantastic company
Fantastic company! Continue the trans trash jokes. I wont buy if Tony leaves!
3 de março de 2025
Avaliação não solicitada
Resposta de LC Sign
We appreciate the feedback and the support for Tony! Thanks for choosing LC Sign.
Regards,
The LC Sign Team
VERY GOOD SIGN YES
VERY GOOD SIGN YES
and I agree he still looks like a man 😂
3 de abril de 2025
Avaliação não solicitada
Resposta de LC Sign
We are SUPER happy to hear that the sign is a hit! ⚡️
Thanks for the laugh and the great feedback. Enjoy your new sign!
Cheers,
The LC Sign Team
Tony my goat
2 de abril de 2025
Avaliação não solicitada
Resposta de LC Sign
We 100% agree! Tony is definitely the GOAT! 🐐
We will make sure to pass on this legendary shoutout to him. He’ll be super hyped to hear it. Thanks for choosing LC Sign!
Best,
The LC Sign Team
This company posts transphobic trash on…
This company posts transphobic trash on their socials and scams their customers.
9 de março de 2025
Avaliação não solicitada
Resposta de LC Sign
We are very concerned to read this review as it does not reflect our company values or how we conduct business.
Regarding your claim of a "scam," we fulfill orders for thousands of happy customers and always strive to resolve any issues. We are unable to verify your identity from this review. Please contact our support team immediately at aftersales@lcsign.com with your order details so we can prove this is not a scam and resolve your issue.
Regarding our social media, we strive to maintain a respectful and professional environment. If there is specific content you are referring to, we are open to feedback, but we firmly reject the label of being hateful or discriminatory.
Sincerely,
The LC Sign Team
Very good sign and super good and came…
Very good sign and super good and came in two days
14 de janeiro de 2025
Avaliação não solicitada
Resposta de LC Sign
Thank you so much for the fantastic review!
We are thrilled to hear that you are happy with the quality of the sign. We know how important timing is, so it is great to know that it arrived in just two days! We strive to combine top quality with fast delivery, and we're glad we could deliver that for you.
Best regards,
The LC Sign Team
meget god kvalitet
15 de janeiro de 2025
Avaliação não solicitada
Resposta de LC Sign
Mange tak for de pæne ord!
Det er vi virkelig glade for at høre. Hos LC Sign går vi meget op i at levere den bedste kvalitet, så din feedback betyder meget for os. Vi ser frem til at betjene dig igen!
De bedste hilsner,
LC Sign Teamet
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