Leaders - Bourne Avaliações 51

O TrustScore é 4 de um total de 5

4,2

The Old Granary, 12A West Street, PE10 9NE Bourne, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A great company with reputable staff and they give you what you need based on your discussions, budget and overall needs. Will use them again and again.

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Do not do business with this company. They are only interested in making money for themselves not their clients. Service is poor, most services have been centralised and monies are regularly withhel... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have dealt with this company for several years, previously Rosedale. Always found the staff friendly, pleasant, approachable and knowledgeable. They always checked with us first how we wished t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Incredible service by a one of a kind young man by the name of Tom Chesworth. The perfect combination of warmth and professionalism, at no point did I ever feel like I was just a number. He went above... Ver mais


Detalhes da empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliadora de imóveis
  4. Corretora de aluguel de imóveis
  5. Inspetor de imóveis

Sobre Leaders - Bourne

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contato

  • The Old Granary, 12A West Street, PE10 9NE, Bourne, England, Reino Unido

  • 01778 426657

4,2

Muito Bom

O TrustScore é 4 de um total de 5

51 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Reputable company

A great company with reputable staff and they give you what you need based on your discussions, budget and overall needs. Will use them again and again.

30 de julho de 2025
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Jay, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service and communication

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Vivienne

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very good lending company

Very good lending company

11 de janeiro de 2026
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Mateusz We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Do not do business with this company


Do not do business with this company. They are only interested in making money for themselves not their clients. Service is poor, most services have been centralised and monies are regularly withheld without permission. Go with a local agent not multiples. My comments here are as a landlord.

29 de janeiro de 2026
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Chris Hibbitt

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Leaders estate agency in Holbeach

Used leaders in Holbeach for the sale of my property and they gave me a timewaster who pulled out in the last days of a sale ruining my life. Estate agents have a policy of not passing on details of buyers, not their address or any ability to make direct contact with buyers or their agents/lawyers. As a result we totally are stuck with an estate agent's assessment of buyers honesty and totally rely on this judgement as we are barred from finding things out and doing are own due diligence. When buyers pull out with no advanced notice, especially as with my case, where I had repeatedly voiced concerns and was placated, this is a clear failure of professional standards. Either estate agents have to stop being paranoid and pass all details of buyers over, and allow direct contact, or pay compensation for those who pull out having been guaranteed that they are genuine buyers.

13 de janeiro de 2026
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear MarkL

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

A very streamlined service!!

I first come across leaders early this year when my landlord of 12 years told me they were selling my current home, so I was in the hunt for a new property. From viewing to getting the keys, everything was so streamlined, no issues at all, even now I have been in the property nearly a year and repairs are dealt with very quickly and inspections are done by the lovely Sam. Would deffo use again and recommend to friends if anyone needed a rental property.

30 de novembro de 2025
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Ann Williams We greatly appreciate your 5-star review and the time you took to share your experience with Sam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service

Sam always provides friendly, helpful and efficient service. Always keen and willing to fix any issues which might arise.

11 de novembro de 2025
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Nick We greatly appreciate your 5-star review and the time you took to share your experience with Sam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Personally a 1 star is really pushing…

Personally a 1 star is really pushing it. We applied for a new property, was told the landlord wanted the non deposit opinion ( read the small print peeps) after that they took the holding deposit and then informed us that we would be requiring £6600 upfront to pay, just because we were self employed (at least we work) only to be fobbed of with every email, phone call and didnt answer we was then told no due to bad credit history.
Won't use in the future and make sure you read everything throughly

7 de outubro de 2025
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Tracey Gwilliam

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good

I’ve been with Leaders as a tenant for some time now. Great company and team.

31 de agosto de 2025
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear James, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great company

Great company. 5 Stars. Great experience whilst renting via them.

26 de agosto de 2025
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Trevor, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Avaliado com 1 de um total de 5 estrelas

If I could give this company no stars

If I could give this company no stars, I would!!
I have moved out of the house, I am now being charged £250 for cleaning and £225 for gardening, both was in a crap state when I moved in.
The house was dirty and the landlord and Leaders both said it didn't need cleaning!! it absolutely did.
rip off company and outrageously disgraceful customer service, they do not give a toss about the tenants, only the money they make from the landlords.
Wouldn't touch these again with a barge pole.
All I want is my deposit, it is borderline illegal what they are doing.

14 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Experience of Rosedales/Leaders

We have dealt with this company for several years, previously Rosedale. Always found the staff friendly, pleasant, approachable and knowledgeable.
They always checked with us first how we wished to proceed on any query from the tenants then dealt with the matter efficiently and quickly.
Have had contact mostly with Linzi, especially lately.

4 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unprofessional, incapable and should be out of business

The most unprofessional, incapable and ill-mannered company I have ever dealt with. They are beyond disgusting and I am amazed they are still in business. The office is full of air-heads, not a brain cell between them and they all act above their station trying to be efficient but it is comedy gold. They only work for landlords, not interested in tenants or their problems. Try to make out they care when their actions show they don't care at all. To say they are useless is an understatement. I recommend everyone not to touch them with a bargepole.

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Always there when you need them!

I have been renting through Leaders for few years now, Linzi Taylor is always easy to contact and helpful when I have a question or need help with something. Overall great agency, no hassle and helpful!

17 de julho de 2025
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Agnes

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service

Been with Leaders since bought out Rosedale. I recommend them due to the amazing service I get from Linzi Taylor. Nothing is too much trouble, she is friendly, always follows up on any issues to check you are OK and is the most efficient property manger I have come across which is no small thing as I have not only rented but been working in property myself for over 20 years. Thanks Linzi, you're the best.

31 de maio de 2025
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Mandy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Linzi a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Reliable, Efficient and Friendly

I have used this office to manage a couple of flats for almost a decade. Whilst the new IT based approach was initially frustrating, the staff have not lost their personal touch! Most appreciated was all their work in dealing with UK legal changes, and not least the Peterborough licencing money grab. Thank you for your attentive, reliable service.

15 de maio de 2025
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

i’ve been with leaders at bourne for a…

i’ve been with leaders at bourne for a few years and i just want to shout out how good they’ve been with me and especially konnie who i always contact with any queries and issues. she’s great!

14 de maio de 2025
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Mr Veitch

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Konnie a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Highly Recommended.

I have been dealing with Linzi Taylor, Senior property Manager at Leaders, since 2012. Linzi is always professional, courteous, approachable & very helpful in all matters. I wouldn't hesitate to recommend Leaders.

10 de abril de 2025
Avaliação não solicitada
logotipo da Leaders  - Bourne

Resposta da Leaders - Bourne

Dear Hawk

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Linzi a 5 star rating!

Many thanks
Customer Care Team

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