Leaders - Colchester Avaliações 

148
O TrustScore é 4 de um total de 5

4,1

2-4 Headgate, CO1 1NT Colchester, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Staff at Leaders were really great; although our chain went through some lumps and bumps (none of which were the fault of Leaders) Steve was really Proactive and offered really open, honest and frequ... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Made the process of moving so easy! Couldn't recommend enough!! Chloe, Simone and Sophia are incredible and so helpful for with the process made it a lot less stressful!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Leaders have been my letting agent for many years and they are a good company to choose to let your property through. Julie Preston is my lettings manager/liaison/help and has been there from the star... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have used Leaders in Colchester to manage a couple of properties for several years and Rob Perry has always been my main contact. I have not experienced any problems that he hasn't been able to s... Ver mais


Detalhes da empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliadora de imóveis
  4. Corretora de aluguel de imóveis
  5. Inspetor de imóveis

Sobre Leaders - Colchester

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contato

  • 2-4 Headgate, CO1 1NT, Colchester, Reino Unido

4,1

Muito Bom

O TrustScore é 4 de um total de 5

148 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 98% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(148)

2.288 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I would like to commend Lynette Baker

I would like to commend Lynette. As property manager she is always professional and understanding. If there is ever an issue Lynette is quick to resolve and keep me posted. A really efficient person with excellent communication skills.

19 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Efficient service

I have dealt with Julie Preston for many years she is always efficient polite and very helpful
Everything always gets resolved with her care

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Review 38 De Grey Rd.

Very happy with Leaders, Rob Perry a real profesionist.
I will work with them in the future if possible.

Regards,
Mihai Corui
38 De Grey Rd.

2 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you Julie!

Julie has been so supportive throughout our tenancy so far and always replies to my emails in good time and does everything she can to help get any issues sorted for us.
I am so grateful for all her help and for the fact she goes above and beyond.

2 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Move in Experience

As the first day of my move to Ashley lodge the heating was not working I raised this concern to Viktorija Janusauskaite,and she sent a person to the apartment very quickly nd helped me to sort it out completely..
Thank you leaders and the entire teame.

The only difficulty I faced was to rehearse many times pronouncing her name properly, but I enjoyed it lol🥳🥳🥳

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

INTREPID TRAVELLER ROB PERRY

Rob is very much a man after my own heart in the respect that he enjoys extreme experiences as I do or certainly have done.

Kayaking down the Amazon in torrential rain to name but one ( me that is not Rob although of course he may have done so!)

This means that in the office requests for a service are prefaced by interesting banter which is vital in a good client-service provider environment.

My requests have been dealt with efficiently and promptly and I am sure that such will continue to be the case!

2 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

More than helpful

I found the guy I spoke with really helpful! I told him that I was just asking at this stage and not necessarily definitely going to start renting my place out any time soon, but had some questions for him! (It was while he was on a break too), I caught him outside so it was really good of him to treat me like an in office client!

This is why I wanted to give the guy some kudos over this, I could see he was in a rush but made time! Anybody looking for information on renting out a property I recommend speaking with Rob from the Colchester branch!

He was polite and knowledgeable to the point he taught me things I didn’t even know I needed to do first to be able to rent my flat out!

I will absolutely be using Leaders 100%.

24 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service and personal

I rent a property from Leaders at Colchester branch for about 1 year and all I can say about there service superb.. very good and easy communication , easy online payment methods
Special thanks to Robert Perry, a senior property manager, he is an active helpful person.

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rob Perry i

Rob Perry is the ideal agent. He keeps us informed of issues or problems, comes up with speedy effective solutions to them and provides wise advice when a decision is being made. He speedy, efficient, trustworthy and reliable. What more could we want in an agent?

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Matthew e and Chole A brilliant

Matthew E started our process by taking us to our first and second viewing of our now house answering all the questions we had he was approachable relatable and not a pushy sales person once we had put our offer in he was also great with getting back to us and advising us on our next steps. We are really happy with the service he's provided. And then Chloe A, since the offers been accepted chloe has taken the reigns and has been a super star. She's organised further viewings whenever we needed them and she has again answered all of our questions and has been super helpful when liaising between the sellers and their solicitors. Our experience with leaders has been nothing but extraordinary. Thank you.. siobhan and Brad

25 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It was the worse experience ever to…

It was the worse experience ever to work with Leaders.
They suck your energy and time, cause a lots of stress, leaves almost nothing for you as they increase they charges constantly and report repairs at the properties.

They do not respect the contract, have no clue what is going on in the properties they manage, the day I said goodbye to them as a landlord was a good day, big relief.

30 de agosto de 2022
Avaliação não solicitada
logotipo da Leaders  - Colchester

Resposta da Leaders - Colchester

Dear Sara,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Liars estate agents

My contract ended on the 16th of June. I was offered a full refund of my deposit. Also I am owed two weeks rent as they asked me to terminate my contract earlier. It is now the 7th of August. I still have not been paid in full
Every time I emailed them, I was given promises that were never fulfilled
10 weeks and counting, they have no respect whatsoever for their tenants

7 de agosto de 2023
Avaliação não solicitada
logotipo da Leaders  - Colchester

Resposta da Leaders - Colchester

Dear Robert,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Based on recent changes in UK law and…

Based on recent changes in UK law and with Leaders being TPO registered - today, Leaders Colchester openly discriminated against us as applicants who have children, when submitting interest towards a lettings property.

The response was, "the landlord can do what they want"......

Leaders will now be reported to the Ombudsman and this review is to recommend for other applicants to be mindful, plus continue to report discrimination faced.

13 de julho de 2023
Avaliação não solicitada
logotipo da Leaders  - Colchester

Resposta da Leaders - Colchester

Dear Owen,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I'd like to say thank's to…

I'd like to say thank's to Leaders...professional, serious and always there.Many thank's to Toby ,he is dedicated and always there to sort problems.Highly recomand Leaders!!!

1 de março de 2023
Avaliação não solicitada
logotipo da Leaders  - Colchester

Resposta da Leaders - Colchester

Dear Vladimir

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

MINUS 5 star rating …avoid this Co

If we could give a -5 star rating for Leaders Colchester we would .
We were provided with tenants that should never have passed referencing as the “employment contract” was just a piece of paper that stated the tenant could work if they so wish .There was also a catalogue of omissions and misinformation concerning the tenants before the tenancy started.The tenants had never rented before and within eight weeks of moving in have flooded the house …Please avoid Leaders Colchester if you want to save time and extreme expense .Diabolical customer service

9 de dezembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Colchester

Resposta da Leaders - Colchester

Dear Paul H,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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