Leaders - Derby Avaliações 

181
O TrustScore é 4 de um total de 5

3,9

3 - 4 Iron Gate, DE1 3FJ Derby, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Jaspreet and her team including Owen, James, Charlie, jamil Lucy,and cj at the nottingham and long eaton branch just to say how efficient and hospitable towards me which make feel confident and at eas... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great service from Georgina Naylor over 6 years. I am a landlord of a property which has been managed by Leaders for several tenancies. Georgina is always approachable, supportive and has a can do att... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliadora de imóveis
  4. Corretora de aluguel de imóveis
  5. Inspetor de imóveis

Sobre Leaders - Derby

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contato

  • 3 - 4 Iron Gate, DE1 3FJ, Derby, Reino Unido

3,9

Muito Bom

O TrustScore é 4 de um total de 5

181 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(181)

2.198 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I am absolutely delighted with the…

I am absolutely delighted with the exceptional service provided by the Leaders team! From start to finish, the process of securing my rental property was incredibly smooth, fast, and convenient. I am especially grateful to Daria, who guided me through every step with such professionalism and kindness, making the entire experience stress-free. A big thank you also to Aaron for his support and assistance.

12 de janeiro de 2025
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear customer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Daria, Aaron and the team a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Awful customer service.

Do not use.

I have been ignored for 4 months, called up and asked to get a managers email to help and nothing.

I have been left without a fridge and freezer for 3 months and my contact states I can not put one in myself. I have been accused awful things, getting me mixed up with another apartment. I have been left in inhumane conditions with nobody to help, it’s sickening and can not even get a call back.

I am a first time renter and would NEVER recommend leaders, I would warn away.

14 de dezembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Good Morning
Thank you for leaving us feedback. Unfortunately we are unable to locate this property on our system .Could we please ask if you would check you have contacted the correct business .If you would like to call the local team in Derby should you have any further questions and they will be happy to discuss this with you. , Kind Regards, Customer Care

Avaliado com 4 de um total de 5 estrelas

Leaders go by the book

Leaders go by the book. No short cuts.

27 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Michael

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Leaders estate agent

Lisa has been most helpful in our marketing with leaders very professional courteous and reassuring.

15 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear M Flynn
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very professional and came around at a…

Very professional and came around at a time that was convenient to us (and at short notice).

2 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Andrew
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

This is my first time of having dealings with estate agents here in the United Kingdom,As the name implies,Leaders, and someone there prove to me that it is really leaders,who is that,Dylan Vernon hon

This is my first time of having dealings with an estate agent,and they really prove what they are, which estate agent,Leaders,who is the man Dylan Vernon, honest humble, encouraging with an interesting words,Leaders the best

30 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Omeke

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Dylan a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

As a FTB

As a FTB, I was very impressed at how smooth the whole process was. I met Kim (Pearson) who has been amazing from day 1, she explained the house buying process to me and nothing was ever too much trouble whenever I had any queries or concerns. Ryan was great too, we kept each other updated throughout the process and it was nice to have someone there to help and made the process feel less daunting. I would recommend Leaders to any future buyers/sellers, they are simply fantastic! The service has been incredible, it really has been 5*! Thank you to everyone at Leaders.

30 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Harpreet

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim and Ryan a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Georgia Start and her team provided…

Georgia Start and her team provided excellent communicative customer service throughout my tenant find.

Also the deposit release team were so efficient on releasing the last tenants deposit.

Thank you to them all

25 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear BEW

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Georgia a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Quite good

Despite some issues with key collection, I can honestly say that Sandeep was great and supported me throughout the whole process.

24 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Marcin

We are very happy Sandeep provided you with a positive customer experience.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Transition of property to Leaders

My property has just been moved to Leaders and I have been super impressed by the work of Jaspreet Gill and Owen Gough. They have been very responsive and really helpful in looking for solutions and getting work organised. It has been a great start.

18 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Antonia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jaspreet and Owen a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Annoying company do not listen to what…

Annoying company do not listen to what you tell them

2 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Phil

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

great property manager

have a really attentive property manager (Vikki Goodwin).
she is always accurate, If I need any work doing she happily takes care of everything, and keeps me updated at all times - I never need to chase up.
never in the three years she has been managing my properties have I felt disappointed with the level of service she has provided.

24 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Paul

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Vikki a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Georgina Naylor

After recently moving in to a property we had an issue with our boiler and could not get it to work. I called my property manager Georgina naylor, she went above and beyond to ensure it was rectified the same day. She was extremely polite, friendly and helpful keeping me up to date with with everything

13 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Ellis Pidgeon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

This is for Vikki Goodwin

18 de maio de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear C W

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Georgina Naylor is fantastic

Georgina Naylor is fantastic! Always on hand to help in every situation and very efficient!

2 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Consumer

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Been working with Leaders for over a…

Been working with Leaders for over a year now as a contractor, Georgina is very reliable and always happy to help 🥰

12 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Rebecca

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I have used Leaders for numerous years…

I have used Leaders for numerous years and have found them to be very approachable and pro-active in handling the property.
My case manager Vikki Goodwin has always been very easy to talk to, helpful and efficient in dealing with any issues which arise. They also provide regular updates about regulation and tax changes which could impact the landlord.

12 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Hardev Purewal

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Vicky Goodwin is a credit to the company.

Vicky Goodwin is a credit to the company. always very helpful and very understanding and polite.😊

12 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Janette Byrne

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Vikki Goodwin, exceptional property manager

My 5*review is for Vikki Goodwin who has been my property manager for many years now, her service is exceptional, she’s is very efficient and always on hand by email or phone to help. She’s been amazing. Thanks for all your hard work Vikki!

12 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Jennie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Have worked for Leaders as a contractor for many years now

Have worked for Leaders as a contractor for many years now and have always found all the staff to be very professional they have always been loyal and helpful towards me, and would never say a bad word against them - I must give Vikki Goodwin a special mention though as she has helped me for many years and nothing has been any trouble for her especially when dealing with my Invoices a real Star

11 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Derby

Resposta da Leaders - Derby

Dear Michael Southam

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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