The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager... Ver mais
A empresa respondeu
3 - 4 Iron Gate, DE1 3FJ Derby, GB
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The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager... Ver mais
A empresa respondeu
Jaspreet and her team including Owen, James, Charlie, jamil Lucy,and cj at the nottingham and long eaton branch just to say how efficient and hospitable towards me which make feel confident and at eas... Ver mais
Great service from our property manager Jay Wallbank. Always helpful and quick to reply.
A empresa respondeu
Great service from Georgina Naylor over 6 years. I am a landlord of a property which has been managed by Leaders for several tenancies. Georgina is always approachable, supportive and has a can do att... Ver mais
A empresa respondeu
Escrito pela empresa
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Escrito pela empresa

3 - 4 Iron Gate, DE1 3FJ, Derby, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am absolutely delighted with the exceptional service provided by the Leaders team! From start to finish, the process of securing my rental property was incredibly smooth, fast, and convenient. I am especially grateful to Daria, who guided me through every step with such professionalism and kindness, making the entire experience stress-free. A big thank you also to Aaron for his support and assistance.

Resposta da Leaders - Derby
Do not use.
I have been ignored for 4 months, called up and asked to get a managers email to help and nothing.
I have been left without a fridge and freezer for 3 months and my contact states I can not put one in myself. I have been accused awful things, getting me mixed up with another apartment. I have been left in inhumane conditions with nobody to help, it’s sickening and can not even get a call back.
I am a first time renter and would NEVER recommend leaders, I would warn away.

Resposta da Leaders - Derby
Leaders go by the book. No short cuts.

Resposta da Leaders - Derby
Lisa has been most helpful in our marketing with leaders very professional courteous and reassuring.

Resposta da Leaders - Derby
Very professional and came around at a time that was convenient to us (and at short notice).

Resposta da Leaders - Derby
This is my first time of having dealings with an estate agent,and they really prove what they are, which estate agent,Leaders,who is the man Dylan Vernon, honest humble, encouraging with an interesting words,Leaders the best

Resposta da Leaders - Derby
As a FTB, I was very impressed at how smooth the whole process was. I met Kim (Pearson) who has been amazing from day 1, she explained the house buying process to me and nothing was ever too much trouble whenever I had any queries or concerns. Ryan was great too, we kept each other updated throughout the process and it was nice to have someone there to help and made the process feel less daunting. I would recommend Leaders to any future buyers/sellers, they are simply fantastic! The service has been incredible, it really has been 5*! Thank you to everyone at Leaders.

Resposta da Leaders - Derby
Georgia Start and her team provided excellent communicative customer service throughout my tenant find.
Also the deposit release team were so efficient on releasing the last tenants deposit.
Thank you to them all

Resposta da Leaders - Derby
Despite some issues with key collection, I can honestly say that Sandeep was great and supported me throughout the whole process.

Resposta da Leaders - Derby
My property has just been moved to Leaders and I have been super impressed by the work of Jaspreet Gill and Owen Gough. They have been very responsive and really helpful in looking for solutions and getting work organised. It has been a great start.

Resposta da Leaders - Derby
Annoying company do not listen to what you tell them

Resposta da Leaders - Derby
have a really attentive property manager (Vikki Goodwin).
she is always accurate, If I need any work doing she happily takes care of everything, and keeps me updated at all times - I never need to chase up.
never in the three years she has been managing my properties have I felt disappointed with the level of service she has provided.

Resposta da Leaders - Derby
After recently moving in to a property we had an issue with our boiler and could not get it to work. I called my property manager Georgina naylor, she went above and beyond to ensure it was rectified the same day. She was extremely polite, friendly and helpful keeping me up to date with with everything

Resposta da Leaders - Derby
Georgina Naylor is fantastic! Always on hand to help in every situation and very efficient!

Resposta da Leaders - Derby
Been working with Leaders for over a year now as a contractor, Georgina is very reliable and always happy to help 🥰

Resposta da Leaders - Derby
I have used Leaders for numerous years and have found them to be very approachable and pro-active in handling the property.
My case manager Vikki Goodwin has always been very easy to talk to, helpful and efficient in dealing with any issues which arise. They also provide regular updates about regulation and tax changes which could impact the landlord.

Resposta da Leaders - Derby
Vicky Goodwin is a credit to the company. always very helpful and very understanding and polite.😊

Resposta da Leaders - Derby
My 5*review is for Vikki Goodwin who has been my property manager for many years now, her service is exceptional, she’s is very efficient and always on hand by email or phone to help. She’s been amazing. Thanks for all your hard work Vikki!

Resposta da Leaders - Derby
Have worked for Leaders as a contractor for many years now and have always found all the staff to be very professional they have always been loyal and helpful towards me, and would never say a bad word against them - I must give Vikki Goodwin a special mention though as she has helped me for many years and nothing has been any trouble for her especially when dealing with my Invoices a real Star

Resposta da Leaders - Derby
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