Leaders - Hanley Avaliações 17

O TrustScore é 4.5 de um total de 5

4,5

35-39 New Hall Street, ST1 5HQ Hanley, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great customer service experience always helpful. We had issues at our rented house. Agent came and took evidence without hesitation got it sorted

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Tiffany was helpful in renting our property. She was friendly on the phone and by email, constantly updating us, patience, and demonstrate in depth knowledge of the renting market. we will not hesit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We are transitioning from my current estate agent to Leaders . The process has been so very easy. Emily assisted me initially and she was very helpful . I was concerned when she passed me to Lydia bu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It’s been nearly 2 years that I am renting a property from leaders. I have received very good response from the beginning.The property management team was really fantastic especially Alfho. Lead... Ver mais


Detalhes da empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliadora de imóveis
  4. Corretora de aluguel de imóveis
  5. Inspetor de imóveis

Sobre Leaders - Hanley

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contato

  • 35-39 New Hall Street, ST1 5HQ, Hanley, Reino Unido

4,5

Excelente

O TrustScore é 4.5 de um total de 5

17 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great customer service experience…

Great customer service experience always helpful. We had issues at our rented house. Agent came and took evidence without hesitation got it sorted

21 de novembro de 2025
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear Shahel Islam, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Alfho Miah - Property Manager at the Hanley Branch

Alfho Miah, the Property Manager at the Hanley Branch, has adeptly managed my property for almost five months now. His communication skills are outstanding, characterised by prompt and efficient responses. Additionally, he has kindly facilitated seamless interactions throughout our collaboration - THANK YOU!! I look forward to continue working with you!

22 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It’s been nearly 2 years that I am…

It’s been nearly 2 years that I am renting a property from leaders. I have received very good response from the beginning.The property management team was really fantastic especially Alfho.
Leader never ignored me from any of my enquiries and they tried to help me asap.
Their communication was really clear and transparent.
I wish you the entire team good luck and keep doing the good work.
I would definitely recommend this agency to my friends and families in the Uk.

Once again thank you for your service and support.

21 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent organization

Excellent organization, they helped me find the 2 houses that I have rented. Charlotte and Tiffany were particularly helpful and professional throughout the process. My experience with them has been very good, I highly recommend their services.

26 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Leaders have been excellent to work…

Leaders have been excellent to work with over the last few months. I interacted with a few members of the team, Lydia and Josh have been wonderfully professional; Tiffany also and she was immensely patient, diligent and a star. I look forward to working with them on other projects.

10 de abril de 2023
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear Babajide

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

We are transitioning from my current estate agent to Leaders.

We are transitioning from my current estate agent to Leaders . The process has been so very easy. Emily assisted me initially and she was very helpful . I was concerned when she passed me to Lydia but I didn't need to worry Lydia has been brilliant . She is extremely efficient, thorough and has been going the extra mile to ensure a smooth transition from my current estate agent to Leaders. She is an absolute star! Thank you Lydia! 😊 I would 100% recommend Leaders Estate Agents!

23 de março de 2023
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

We are currently in the process of…

We are currently in the process of renting a property through Leaders and the process has been so easy. Tiffany has responded to any queries quickly and has been so thorough, providing lots of reassurance about the process throughout. Would 100% recommend Leaders Estate Agents!

14 de março de 2023
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear Mollie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Letting

Tiffany was helpful in renting our property. She was friendly on the phone and by email, constantly updating us, patience, and demonstrate in depth knowledge of the renting market. we will not hesitate to recommend her to any landlord who want tenant for their property.
May

4 de março de 2023
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear May,

We are very happy we could provide you with a positive customer experience. Tiffany works so hard so your kind comments are gratefully received.

Kind regards
Emily Brindley

Avaliado com 5 de um total de 5 estrelas

Just how lovely

Just how lovely, attentive and professional rosie has been, it has made my experience so easy, even with every question I have had she has had no problem explaining in full detail through every step of the way.

18 de novembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear David

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

If I could leave 0 I would definitely…

If I could leave 0 I would definitely don't recommend renting from them my house is covered in mould the walls are wet and the ceiling in my son's room is socking rand leaders and they said it's ok it's only a bit off water my boys are constantly in plans out off hospital with asthma so the cold weather is coming up and it's going to worse because are to lazy to do repairs that need to be done. My daughter bedroom has had chuck everything away including her mattress because the mould was that bad I can't wait for my contact to end useless leader are. Never would I rent again from them

30 de outubro de 2022
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear Chloe

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Avaliado com 1 de um total de 5 estrelas

I called several times to view a…

I called several times to view a property , after some time they booked me to view a property on Saturday , the next day I got a call that the property is no longer available.
This is not a serious letting agency to work with! I will personally check the new tenants and if they took this decision straight on race I will file a complain at Citizen Advice.

7 de outubro de 2022
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear Tiberiu Dragan,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very Efficient Service

We have recently listed a property for rent with Leaders, the process was incredibly efficient and the level of customer care was brilliant. From the rental agent viewing the property at 12noon, we had the property listed online by mid-afternoon and by the evening a prospective tenant had already been found. A special thanks to Lydia and Rosie for their help.

15 de setembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear Harry

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Amezing experience.Leaders at Hanley

One of the best agencies out there.Very professional,helpful and kind,especially their Apprentice Lettings Negotiator miss Rosie Lloyd.We are extremely pleased and recommending them to all that looking for a good property in the area. A+++

29 de junho de 2022
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear Effie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Helpful and efficient

Rosie always got back to us or referred us to the right person. We were very short on time and were guided expertly through a very complicated process.

10 de junho de 2022
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear Steve,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Its been a roller coaster ride for me…

Its been a roller coaster ride for me and my family to secure a property to live in. Thanks to Rosie and her efforts, we finally have a place to call home. Thank you Rosie for everything.

12 de maio de 2022
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear Edward,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I can't fault them

I Can't fault the assistance provided by Leaders so far, Rosie has worked fast and efficiently given our tight time frames and is always happy to help!

Thank you

28 de março de 2022
Avaliação não solicitada
logotipo da Leaders  - Hanley

Resposta da Leaders - Hanley

Dear Cathy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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