Leaders - Ipswich Avaliações 

99
O TrustScore é 3.5 de um total de 5

3,7

Friars House Ground Floor, IP1 1SL Ipswich, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

7 weeks after handing back the keys, I still don’t have my deposit returned which the Landlord has stated should be fully 100% refunded. This has, I believe, totally exceeded the 20 days legal requ... Ver mais

Avaliado com 5 de um total de 5 estrelas

Logan has been absolutely amazing in helping find my son accommodation. He truly has gone above and beyond to help us secure a suitable place for my son to call home. Both my son and I couldn’t be hap... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service a... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliadora de imóveis
  4. Corretora de aluguel de imóveis
  5. Inspetor de imóveis

Sobre Leaders - Ipswich

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contato

  • Friars House Ground Floor, IP1 1SL, Ipswich, Reino Unido

3,7

Bom

O TrustScore é 3.5 de um total de 5

99 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(99)

2.124 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Rental enqury

Called to enquire about rental properties and ask a host of questions. Abi was very helpful, answered what I needed answering and when the time comes to move will certainly call back.
Thank you for your time and help.

26 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Residential property management experience - Abigail Gwilliam provided excellent…

Abigail Gwilliam provided excellent service regarding dealing with two water leaks in my apartment, which I let as a landlord. She acted for the landlord of the apartment above mine. She was always very proactive, helpful, polite, friendly, knowledgeable and quick at progressing the various steps involved. Well done Abi and many thanks for all your efforts.

13 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

absolute disrespect for tenants

One year into the tenancy and it has been an absolute disappointment. Raising a formal complaint about their lack of service and absolute disrespect for tenants.

29 de maio de 2023
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Catia,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Wonderful

I would highly recommend this agency, as someone who has lived in England for 20 years no other agency or private landlord have been as efficient and quick to respond than Leaders. Our property manager Alice Bevan has been helpful with issues in the past.

29 de março de 2023
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

As a tenant of Leaders as well as a…

As a tenant of Leaders as well as a contractor, they are always very quick and efficient and everyone is a pleasure to deal with. Abi my property manager is great and responds quickly to answer any questions or resolve any issues I have. Highly recommend Leaders whether you’re a tenant, landlord or to work with as a contractor.

30 de março de 2023
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Liam

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The best agency I worked with so far

The best agency I worked with so far, I rented a property with Leaders in January and so far they’re very helpful and always available to solve any issue, Abigail Gwilliam it’s been always very helpful and so far the best agent I ever worked with, 100% I’ll recommend them to friends and family

21 de março de 2023
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Diogo

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Very bad experience (check all details properly as agents try to trick you)

Very bad experience! The virtual and physical tour showed white goods however the House was handed over without informing that white goods were not available. When asked about that I was asked if I was aware about Facebook Marketplace and I can buy from there!!! The property manager was not helpful for the repairs as well.

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Ajay Bhandary,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Proactive and always happy to help

I've been in contact with Leaders recently re some maintenance that was required. Abi was straight onto the case and quickly arranged for the contract to contact me. I had a couple of other (separate) queries so emailed Abi and received a prompt reply - I can't fault the service provided in either case, it was excellent.

13 de fevereiro de 2023
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Stu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Really great experience from the…

Really great experience from the Ipswich letting team. Marcus great service in sales. Abigail and Megan 1st class property management in lettings. Very responsive quick to resolve issues great communication.

31 de janeiro de 2023
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Louis

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I have introduced a couple of houses…

I have introduced a couple of houses from my portfolio to Leaders which have difficult circumstances. Both Abi and Marcus, amongst others, have taken these on and embraced the challenging circumstances with no complaints. Thanks for all your help. Stefan

10 de janeiro de 2023
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Stefan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also to Abi Gwilliam for her prompt actions in addressing a heating emergency. Both are a credit to the company.

23 de dezembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Richard

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Abi and Freya at Leaders Ipswich have…

Abi and Freya at Leaders Ipswich have been brilliant helping set up and run a tenancy locally giving me peace of mind as a landlord- thank you for a fab service so far!

23 de dezembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Abi Gwilliam has been very helpful in…

Abi Gwilliam has been very helpful in lots of matters for us. Thank you!

21 de dezembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Emma

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Love dealing with the staff on managing…

Love dealing with the staff on managing my properties.
Always helpful and courteous.
Big thanks to Abi

19 de dezembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear John

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Abi is great

I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service and is easily contactable whenever I have needed her. I would definitely recommend using her to anyone.

17 de dezembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Leon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Trust pilot

Any issues of the property they fix it asap

13 de dezembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Gemar

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Had an issue with our rental property…

Had an issue with our rental property so got in contact with our excellent letting agent Abi (Abigail Gwilliam) who contacted the landlord and sent across a message on how to solve the issue very quickly

13 de dezembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Sebastian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

So helpful

So helpful, answered all my questions

13 de dezembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Charlotte

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good letting agent

Very good letting agent who communicate with me clearly and promptly answer any queries or issues I have.

My direct property manager in particular has been extremely helpful.

2 de dezembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Ipswich

Resposta da Leaders - Ipswich

Dear Stephen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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