Leaders - Kenilworth Avaliações 

51
O TrustScore é 3.5 de um total de 5

3,6

1 Warwick Road, CV8 1HD Kenilworth, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I wouldn’t even give this agency 1 star, awful service! Constantly chasing them for updates when tenants were not paying rent! Handed keys back after tenants moved out, inspection not done and propert... Ver mais

Avaliado com 5 de um total de 5 estrelas

Jess was confident and competent but listened to me as I showed her the house; she was careful to discuss exactly what our expectations are and to explain the process in detail. I felt like she establ... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was my first ever viewing for a rented property via a letting agent and I am so happy that I met Quentin Lee. He was the most humble and professional person I met during my search for a rented prop... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As a new Landlord to Leaders from day James from the Kenilworth/ Coventry branch came out to view the property his service and manner with no doubt stood out and was far superior to other agents. Thro... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliadora de imóveis
  4. Corretora de aluguel de imóveis
  5. Inspetor de imóveis

Sobre Leaders - Kenilworth

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contato

  • 1 Warwick Road, CV8 1HD, Kenilworth, Reino Unido

3,6

Bom

O TrustScore é 3.5 de um total de 5

51 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(51)

2.233 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Helpful Harry at Kenilworth Leaders

Recently had a change of circumstances with my living requiring me to stay at my current property after already giving notice. I spoke to Harry Hayes who was extremely understanding and reached out to the landlord on my behalf and helped me out making my life so much easier. In my past experience with lettings agents many wouldnt have even bothered and would have just said no so it was a refreshing change.

20 de julho de 2022
Avaliação não solicitada
logotipo da Leaders  - Kenilworth

Resposta da Leaders - Kenilworth

Dear Max,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service from Lee Croston, Leaders, Kenilworth

Lee Croston at your Kenilworth branch has been excellent. Great communication throughout
the buying process; extremely personable and professional, giving reassurance when things
became tricky with probate. Lee is a pleasure to deal with and we'll certainly use his services in
the future and recommend to friends. We have a rental portfolio with your Kenilworth branch and this property will be added to that. The Lettings team are fabulous too!
Equally, your Move Manager Sue Carter was efficient and helpful. Constantly keeping us updated and chasing. Many thanks to all of your team.

22 de junho de 2022
Avaliação não solicitada
logotipo da Leaders  - Kenilworth

Resposta da Leaders - Kenilworth

Dear Dawn And Martin,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lee and Sue at Leaders

Lee Croston, and Sue Carter, both did an excellent job of helping me through the process of selling my UK property, while I live in the US. Great communication, informative and a very professional approach. I couldn’t thank them more!

Lee may be able to share some of my thoughts on the lettings department.

17 de junho de 2022
Avaliação não solicitada
logotipo da Leaders  - Kenilworth

Resposta da Leaders - Kenilworth

Dear Andy,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Easy handover

James was very helpful and responded quickly to any questions. The handover of keys was very smooth.

16 de junho de 2022
Avaliação não solicitada
logotipo da Leaders  - Kenilworth

Resposta da Leaders - Kenilworth

Dear Carol,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great Team

Kind and supportive. A great team.
A challenging move made easy.
Thank you to James & Jess x

31 de maio de 2022
Avaliação não solicitada
logotipo da Leaders  - Kenilworth

Resposta da Leaders - Kenilworth

Dear Mrs Sandhu,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Friendly & timely service

James has been super helpful- he has dealt with my queries in a friendly & timely manner - thank you.

24 de maio de 2022
Avaliação não solicitada
logotipo da Leaders  - Kenilworth

Resposta da Leaders - Kenilworth

Dear Emma-leigh,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The Team at Kenilworth Leaders have…

The Team at Kenilworth Leaders have been truly brilliant. I would like to thank Jessica in particular - she is professional, efficient and knowledgeable. She also has made the process really easy to navigate. Both James and Harry have been super helpful and prompt in responding to any queries I may have. Professor Wahidin

19 de maio de 2022
Avaliação não solicitada
logotipo da Leaders  - Kenilworth

Resposta da Leaders - Kenilworth

Dear Professor Azrini Wahidin,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Everyone was very helpful and kind throughout the process of renting a property. When I asked for information or for help in completing forms it was willingly given, and nothing was too much trouble for Jess, Sharon or James. Highly recommended.

6 de abril de 2022
Avaliação não solicitada
logotipo da Leaders  - Kenilworth

Resposta da Leaders - Kenilworth

Dear Janet,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The lettings team at Kenilworth

The lettings team at Kenilworth
We’re really helpful in finding me a property.
Fantastic customer service from Beth and Jess

3 de março de 2022
Avaliação não solicitada
logotipo da Leaders  - Kenilworth

Resposta da Leaders - Kenilworth

Hi Dane thank you for your kind comments. I'm glad we were able to help with your property search

Avaliado com 1 de um total de 5 estrelas

Was their tennant for 5 years

Was their tennant for 5 years. Shody service at times, poor comms.

Then they were difficult at the end. DID NOT WANT to come out to check the property when vacated. I had to get myself and the landlord to their Kenilworth office to get the keys handef over and then had to argue with them to get the deposit back.

Now a shoddy customer service continues. 3 weeks to get a letter from them, nothing yet

23 de dezembro de 2021
Avaliação não solicitada
logotipo da Leaders  - Kenilworth

Resposta da Leaders - Kenilworth

Dear Matt
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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