Leaders - Luton Avaliações 

431
•
O TrustScore é 5 de um total de 5

4,8

8 Wellington Street, LU1 2QH Luton, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bilal Raqeeb was my contact at Leaders. He was exceptional, he looked after every possible issue, and all the services sources at reasonable prices and completed to high level. He genuinely wanted the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Mr Bilal Raqeeb, Mr Malik and the team were very helpful and supportive during the process. Sent constant updates and explained the process to me clearly, including prompt responses.

Avaliado com 5 de um total de 5 estrelas

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Imobiliária
  2. também em
  3. Avaliadora de imóveis
  4. Corretora de aluguel de imóveis
  5. Inspetor de imóveis
  6. Investimento em propriedades

Sobre Leaders - Luton

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contato

  • 8 Wellington Street, LU1 2QH, Luton, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

431 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(431)

2.517 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Wonderful service

This is the 2nd time I am moving to a property managed by Leaders Ltd. Both times I had a wonderful service from Luton branch. Specially need to mention the name of Mr. Malik Miah. His service level is excellent and he is very professional. Thanks so much for everything..!

30 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bilal has been exceptionally welcoming…

Bilal has been exceptionally welcoming and reassuring throughout the entire letting process. From the very beginning, he was supportive and attentive, helping ease any concerns I had. His calm and friendly approach made everything much smoother, and he always took the time to clearly explain each step along the way.
What truly stood out was his excellent communication and honest guidance. He was transparent about both the pros and cons, which helped me make informed decisions with confidence. Thanks to Bilal, the whole experience was stress-free and positive.
I genuinely appreciate his support and professionalism.💯
I wouldn’t consideranyone else for future property needs.
Highly recommended🙏🏻

1 de junho de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Waqas

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Best Agent i ever used Bilal from Leaders

This is my second time renting through leaders with BILAL RAQEEB! Again, he is an amazing agent who goes above and beyond to ensure everything is running smoothly and done in a timely manner with upmost great respect and he is very communicative ensuring i was kept informed throughout. If you are looking for an agent Bilal is your person to go to. Thank you very much Bilal again for all your help and helping me with my new property!!

16 de maio de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Really good experience

I had a really good experience with Bilal Raqeeb from Leaders. From the very beginning, he was professional, responsive, and incredibly helpful. The process of renting was made smooth thanks to the clear communication.
What really stood out was his friendly and approachable manner—nothing ever felt like too much trouble, and Bilal was always quick to respond to any queries.

12 de maio de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear AD

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Bilal Raqeeb the best agent I have used ever!

Bilal Raqeeb has been a very good agent as he always makes sure that things are understood, he calls to check up and make sure that every process is made easy and easy understandable , working with him made the process a successful one …. I will highly recommend him ………. Thanks Bilal you are a superstar of an agent!!

12 de maio de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Ebisinde

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Communicative and responsive.

I and my partner needed a place to live at a very short time. We contacted Leaders after identifying a property that suits our needs and they responded hastly. We were booked in for viewing and because we had already seen the property photos, we took it on. The estate agent Bilal was very commumicative even in off work hours. They made sure we get all details of our tenancy agreement and were not in a rush.
However, the inventory report had a bit of minor irregularities. But were able to sort that out. Otherwise I totally recommend Leaders.

1 de maio de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I found Bilal Raqeeb and his colleagues…

I found Bilal Raqeeb and his colleagues really helpful and friendly and couldn’t do enough for you.

7 de maio de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Do not rent with leaders LUTON

I would not recommend leaders. They are quick only during the application process but once you start renting with them but when there is issues with property that needs fixing or noise complaints they do not respond and it takes months for repairs to be done. In addition I’m currently renting in their new build apartment blocks and they are the worst new build apartments ever, the insulation is poorly done you can hear everything from people above my flat and below. I’ve tried to cancel my tenancy so many times but they say no. I’m warning everyone that the new builds on Hastings street LUTON are shit and super small not worth the price and they are badly built. STAY CLEAR AND SAVE YOUR MONEY. I’m currently waiting for tenancy to finish then I’m out of this dump.

6 de maio de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Jacqueline

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Caitlin was great in her dealings.

Caitlin was exceptional throughout the process. She made sure she responded ASAP to all messages. Only few agents respond to wassup messages but that wasn't her. She's simply simply amazing 👍🏻.

15 de março de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Had a great experience finding a…

Had a great experience finding a property with LEADERS .

29 de abril de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Angelina

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I am very happy with their service

I am very happy with their service! I would like to say a big THANK YOU for one of the best estate agents Diana Harag! She was very professional, helpful and friendly.

30 de abril de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Gabriela

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

My first contact with your establishment…

My first contact with your establishment was via telephone with Mr. Richard Sharp. My particular circumstances were somewhat anomalous. Within five minutes of conversation Mr. Sharp recognized the circumstances required urgent and special handling. He immediately committed to assisting and delegated Ms. Caitlin Whybrow to conduct viewings the following day. Ms. Whybrow also affable and courteous, showed me the two available units in the postcode of preference; one of which I chose. The process thereafter was handled by both Mr. Sharp and Ms. Whybrow with professional courtesy and empathetic urgency. It's has been a great pleasure liaising with these two professionals. Also, other staff in the office who were not directly involved with my tenancy, were also courteous and welcoming. The atmosphere in the office is conducive to growth and development. I will most definitely recommend and will continue to patronize your service in the future.

10 de abril de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Benson

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Richard and Caitlin a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very professional

Very professional. My agent, Diana was very friendly, and showed genuine interest in me as a person rather than just a client 😊

Happy with the experience ☺️

19 de abril de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Tanaka

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Bilal showed us around the property…

Bilal showed us around the property patiently, and he discussed in details about the property and we showed interest, Bilal helped us with the onboarding as soon as possible

9 de abril de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Damilola

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Bilal Raqeeb was really professional…

Bilal Raqeeb was really professional and patient.
If there’s more than 5 star review he deserve it.
He was fast about the onboarding.

10 de abril de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Folake

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Bilal Raqeeb from the Luton office is an amazing member of staff!

Bilal Raqeeb from the Luton office is an exceptional member of staff, He goes above and beyond to make sure customers are satisfied. His prompt and swift response to queries cannot go unappreciated. Keep up the good work Bilal!.

4 de abril de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Kola

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very Helpful

Excellent service from Caitlin! She was professional, responsive, and made the whole process smooth and easy. Highly recommend!.

2 de abril de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Duchess

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very professional service from Malik…

Very professional service from Malik and the team - extremely responsive along the whole process

27 de março de 2025
Avaliação não solicitada
logotipo da Leaders  - Luton

Resposta da Leaders - Luton

Dear Michelle

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

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