Leaders - Manchester Avaliações 

162
•
O TrustScore é 3.5 de um total de 5

3,6

289-291 Deansgate, M3 4EN Manchester, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We contacted leaders as multiple issues were still apparent when moving into the property. Our initial property manager was uninterested and unhelpful, leading to us having a difficult time progress... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

LEADERS – The #1 Letting Agency for Stealing Your Deposit If you rent through Leaders, consider your deposit gone. This agency has made an art form of finding excuses to withhold money that is le... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Alice was such an amazing help to me and my boyfriend for moving in to our first place together, she was constantly checking in and keeping us updated with everything! She was completely transparent... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a really great experience with Leaders last week when property hunting for my daughter. The young man that gave us our view was friendly, funny and very professional in conducting the house tour.... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Imobiliária
  2. também em
  3. Avaliadora de imóveis
  4. Corretora de aluguel de imóveis
  5. Inspetor de imóveis
  6. Investimento em propriedades

Sobre Leaders - Manchester

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contato

  • 289-291 Deansgate, M3 4EN, Manchester, Reino Unido

3,6

Bom

O TrustScore é 3.5 de um total de 5

162 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(162)

2.517 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I had a few queries and questions that…

I had a few queries and questions that needed sorting out ahead of moving out of an apartment that I was renting through leaders.

Imogen Windsor was incredibly helpful and provided timely information, as well as being a really useful link between myself and the landlord.

16 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful communication & disorganised…

AVOID. Awful communication & disorganised staff who are unaware of basic processes.

19 de maio de 2025
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Aditi Chauhan

I would like to express my sincere gratitude to Aditi Chauhan for her outstanding assistance during my recent move-in. Her willingness to go above and beyond to ensure I received the keys in time even after close of business made a huge significant difference and is greatly appreciated.

Her professionalism, responsiveness, and dedication did not go unnoticed, and I am truly grateful for the support she provided at such a crucial moment.

Thank you once again for your exceptional service.

17 de abril de 2025
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Dispicable

I would strongly advise against using Leaders, my partners daughter who is 19 started Uni in September last year, having to take the lease on in July. We moved her in with 5 other tenants in September, so 2 months rent with not living at the premises. When we arrived at the premises, rubbish everywhere, half empty cans of drink, filthy walls, minging shower, cooker didn't work, fridge stunk, mould on the ceilings. To name but a few issues, as time has gone on, the heating has failed, the ceiling in her room leaked, there was actual fungi growing in her room. Eventually she has managed to resolve some of the issues. For whatever reason she is now one month behind with her rent. Now they threaten legal proceedings against both her and me for non payment of one months rent to date. Needless to say they don't give a crap about all the issues she has encountered, just want the money. I truly find Leaders a despicable business with very poor values, and a very substandard business model. Stay well away. Looking at the reviews, I bet I get that standard....we are sorry for your experience....customer service is always important to us...... LIES...

31 de março de 2025
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Mr N S

We appreciate your feedback and thank you for taking the time to let us know about your experience. We always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Seamless experience

Recently rented a flat through Leaders and it immediately started on a positive note with someone actually answering the phone when I rang as opposed to a previous letting agency I dealt with. Everything was seamless and we were taken care of very well initially by Joe on the phone then Fleur who showed us the flat and helped us through all our doubts and concerns and finally by Aditi who helped us get the final contract and documentation sorted.
Overall a very positive experience and I would recommend 😊

28 de fevereiro de 2025
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Jitesh

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Aditi, Joe and Fleur a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Helpful Aditi!!!

When I was applying for a house I encountered some issues with the initial referencing section of the application. The team was helpful with all of my queries and after a couple of emails, we managed to get everything sorted. Special notice to Aditi who reassured me that my application was finally processed; she replied immediately within 3 minuetes of my first email!

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Sahana

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Aditi a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

The agency showed me a smelly

The agency showed me a smelly, dirty apartment!!!!! which is not suitable for living. The apartment was horrible 🤢, I had to leave and throw up. The agency insulted me and violated my dignity!!!!! I do not recommend!!!!!!!!The apartment on Constans Garden Salford M5 - not recommended!!!!!!!

12 de fevereiro de 2025
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Agnieszka

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards,
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

It has now been two years since I have…

It has now been two years since I have been trying to resolve a payment issue with Leaders Manchester but as it’s me who’s waiting for the payment they just can’t be bothered. They promise to resolve but then take zero action. After endless chasing I’ve come to terms with not getting paid but felt urged to write this review to make others aware.

24 de janeiro de 2025
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Sadia

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Would not reccomend

I was shown around by Mechack who is referred to in all the 5 star reviews who was helpful. After signing you are then passed around everyone and are bombarded with emails. We had our move in date pushed back and our primary contact didn’t even realise all our checks hadn’t been done 24 hours prior to move in. Upon moving in we found debris including drugs, cigarettes, gas lighters, glass etc, soiled furniture, stained mattresses, leaks, faulty appliances. The place was a mess, the company were dismissive and claimed all checks had been completed but had to quickly change their attitude upon photographic evidence being provided. The second tenant was given no keys on arrival and still has none as of yet, for a 2 bed shared property. The letting agency claims no responsibility, as with everything else. AVOID

3 de janeiro de 2025
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Clodagh

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Lovely house

I recently viewed a property with Leaders, and I was thoroughly impressed. The house was exactly as described, and Mechack provided all the information I needed, answering my questions with ease. His friendly and approachable nature made the process smooth and stress-free. Highly recommend.

24 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Ceo's of Nas

We are very happy Mechack provided you with a positive customer experience.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Had an amazing view in

I had the pleasure of working with Mechack, an exceptional estate agent with Leaders, and I cannot recommend him highly enough. From start to finish, his professionalism, knowledge, and dedication made the entire process seamless and stress-free.

Mechack has an impressive understanding of the property market and took the time to thoroughly understand my needs, ensuring every property he suggested aligned perfectly with what I was looking for. He was incredibly responsive, always keeping me informed at every step, and went above and beyond to address any concerns I had.

What truly sets Mechack apart is his friendly demeanor and genuine care for his clients. He made me feel valued and supported throughout the entire journey. If you’re looking for an estate agent who is trustworthy, efficient, and client-focused, Mechack is the person to call. Leaders is lucky to have him on their team!

21 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Kets
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mechack a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I had a viewing with a guy call…

I had a viewing with a guy call mechack, normally I’m shy Introvert around people I don’t know but immediately he found a way to bring me out my shell. Has great energy and personality all while being professional and full of information. Thank you mechack for giving me a great experience

13 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Ashley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us Mechack 5 star rating!

Many thanks
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Don't care about their customers

This estate agency aren't interested in contacting you with issues you've raised as a Landlord, but as soon as you start looking round at new agencies they're quick to call you up! Even the head office down London called me!! Quite frankly, a company that couldn't care less, they just want your money. I'll be giving them notice and moving my property to a better agency.

26 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Damien

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Mechack was a great agent who inspired…

Mechack was a great agent who inspired us to rent the property within 6 hours!

19 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Joshua
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mechack a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I have had a great experience with…

I have had a great experience with leaders and especially fleur. She answered all my questions excellently and really put me at ease throughout the letting process. Would definitely recommend!!

14 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Andrea
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Fleur a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I went for a viewing for a property…

I went for a viewing for a property with Fleur, she was so helpful she answered all of my questions in detail. She was very lovely and smiley and made the whole process a lot less daunting. I would definitely use leaders again and highly recommend Fleur. :)

8 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Lucy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Fleur a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fleur was excellent

Fleur was excellent. Extremely knowledgable and helpful with any queries I had!

24 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Katy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Fleur a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I was very happy with the service…

I was very happy with the service provided by fleur and would highly recommend thier services.

6 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Tan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Fleur a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Quality service and experience

Had a really great experience with Leaders last week when property hunting for my daughter. The young man that gave us our view was friendly, funny and very professional in conducting the house tour. Unfortunately the poperty was not right for us but we are already looking for the next viewing. Hopefully with Meshack again!

6 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Andrew
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Meshack a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

I called up to make enquiries about properties in the area and Fleur was really helpful in answering all my questions

12 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Obu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Fleur a 5 star rating!

Many thanks
Customer Care Team

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