When is ombudsman investigating Leaders’ illegal drip pricing scheme? Viewed a property. Submitted my application on the same day. I don’t hear back from the letting agent for some time which I find s... Ver mais
A empresa respondeu
Witan Gate, Sovereign Court, 213-213B Witan Gate, MK9 2HP Milton Keynes, England, GB
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When is ombudsman investigating Leaders’ illegal drip pricing scheme? Viewed a property. Submitted my application on the same day. I don’t hear back from the letting agent for some time which I find s... Ver mais
A empresa respondeu
Just a massiv big thank you to katie and molly from leaders. There customer service is excellent through out our whole moving experience. To be honest much better then any other estate agency i have d... Ver mais
A empresa respondeu
Alex Eldred recently oversaw an issue we were experiencing with a leak to an external water pipe which was affecting our water usage bills. He arranged for all of the work to be carried out. He kept u... Ver mais
10 out of 10 for Daanish from the milton keynes office, as a contractor he always deals with my job's promptly & deals with the Landlord's efficiently when it comes to my quotes & invoices, His co... Ver mais
A empresa respondeu
Escrito pela empresa
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Escrito pela empresa

Witan Gate, Sovereign Court, 213-213B Witan Gate, MK9 2HP, Milton Keynes, England, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
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Alex Eldred is a property manager at Leader's, he is courteous and very efficient. It was refreshing to speak to him on two occasions, and have my problems resolved quickly. He is knowledgeable and wastes no time in getting things done.
Have had wonderful service by Alex Eldred at the MK office thus far. Alex has responded to all of my questions and requests promptly and shows great attention to detail. I appreciate all the help he has given me- thank you!
Daniel is great!! Thank you for fixing our fridge problem as quickly as you did!
10 out of 10 for Daanish from the milton keynes office, as a contractor he always deals with my job's promptly & deals with the Landlord's efficiently when it comes to my quotes & invoices, His communications skills are top notch & he's a nice chap aswell. Thank you for your efforts Dannish, I look forward to working with you in the Future.
Regards
Adam 👨🏻🔧

Resposta da Leaders - Milton Keynes
Thanks Daanish for your quick response. Highly recommended

Resposta da Leaders - Milton Keynes
Had a very pleasant conversation with Daanish. Very clear, extremely helpful and very friendly.
Great customer service advisor

Resposta da Leaders - Milton Keynes
We have been with Leaders since 2019, and have had numerous challenges as to the maintenance issues in our flat. Some got resolved but others just could not be addressed due to lack of interest from various parties till today until Daanish Hussain took charge of our property. He has undoubtedly unique skills dealing with multiple parties, putting across the issues clearly, taking time to do his own research, proactively dealing with everyone involved without any delay. His commitment to problem solving, resolving our longstanding issues undoubtedly demonstrates that he is an excellent property manager. The Leaders should be proud of having his services. As tenants, we are very grateful for taking your time to go into minute details, identifying the root cause of our issue and subsequently resolving it in the most amicable way which is fair and acceptable to all parties. Thank you very much. Really appreciate your commitment and problem solving skills.

Resposta da Leaders - Milton Keynes
Daanish, property manager, has been excellent support for our new tenancy. We experienced lots of challenges with the move and faults in the property and bad costumer service from the company. However, since moving in he has been so supportive and proactive getting it all sorted. Thank you Daanish
You're a star.

Resposta da Leaders - Milton Keynes
Discriminatory referencing for lettings. Why should I have to earn nearly 50k a year to rent a flat that is 1300 PCM...disgusting

Resposta da Leaders - Milton Keynes
Negotiated great sale, happy with price. Very good communication throughout the sale. Would use again.

Resposta da Leaders - Milton Keynes
My property manager Ellie is so helpful and has always been proactive with anything I’ve asked. I have also spoken to Laura before whilst Ellie was off and she was also amazing. Really recommend.

Resposta da Leaders - Milton Keynes
1 star is too much! Why does any self respecting Landlord use this company. They are the worst I have ever come across. Invalid gas safe certificates, Smoke detectors 13 year out of date. Instructed repairs ignored. Use of un registered tradespeople. No understanding of Building Regulation requirements for work they instructed. Expensive, poor communication, shoddy customer service and I am only scratching the service. Tenants are left unsafe, Landlords exposed - DO NOT TOUCH WITH A BARGE POLE

Resposta da Leaders - Milton Keynes
I have a management contract with Leaders Milton Keynes on 16/2/22. As per contract :
• Sole Agency will continue after the expiry of the twelve weeks until either party gives fourteen calendar days written notice of termination to the other. If during the Sole Agency period other agents are instructed, the monthly commission rate will be increased by 1.8% including VAT.
The service is very bad, lots of mistakes. I have decided to terminate the contract as per above.
They completely ignore me . They continue sending emails text messages blackmail tenants. Even use different number to blackmail and harassing me for 40 minutes They scammed me in signing the contract and refused to accept cancel contract. They take advantage of English is my second languages. After scamming me signing a computerized contract they completely ignore any instructions. Not returning your phone number to ring me . They scammed me in signing the contract and refused to accept cancel contract. Keep texting messages and emails. Despite i complaints to head office a few times they still carry what they like .
The head office email contact has been advised by Property Ombudsman’s. They did not even replied to me.
Please be careful being scammed into anything with them. I will definitely not use Leaders anymore

Resposta da Leaders - Milton Keynes
Every person I spoke with at Leaders was friendly and helpful. Shannon did an amazing job securing a second buyer after the first buyer pulled out. She was also very helpful and proactive. When Lauren took over she was also brilliant at answering my questions. The person who stood out the most for me was my move manager Sue. She went above and beyond to get the sale to complete. Liaising with everyone to keep things moving along. Without her we wouldn’t have exchanged or completed for many more months. The communication between both solicitors to clients was poor so Sue made sure we were all updated with the important information and basically made the sale happen. I can’t praise her enough, absolutely fantastic.

Resposta da Leaders - Milton Keynes
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