Leaders - Southampton Avaliações 

57
O TrustScore é 3 de um total de 5

3,1

13 London Road, SO15 2AE Southampton, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We’ve had the best experience with leaders. Which has been all down to having Daryl for support, great advice and great communication. Always there by email or call. Josh sold our home on the first vi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our experience through Leaders is one of the best due to Sandra. We've never met someone like Sandra, who was so wonderful, amazing and work oriented person in my 25 years of experience with any othe... Ver mais

Avaliado com 5 de um total de 5 estrelas

Leaders Southampton have been nothing but amazing. They’re always very quick to respond and very helpful. I would like to specifically thank Sophie Stevens, the property manager. She is extremely kind... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Exercise caution with this lot. Great at taking money, terrible at responding to anything that requires something to be done. They’ll promise the earth to get your business then deliver very little. W... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliadora de imóveis
  4. Corretora de aluguel de imóveis
  5. Inspetor de imóveis

Sobre Leaders - Southampton

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contato

  • 13 London Road, SO15 2AE, Southampton, Reino Unido

3,1

Bom

O TrustScore é 3 de um total de 5

57 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(57)

2.257 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Daryl at Leaders Southampton was great…

Daryl at Leaders Southampton was great throughout the whole process of selling my house. From beginning to end he was very responsive, informative and kept me fully updated. His knowledge of the housing market in the Southampton area was excellent and he went out of his way to help in any way he could. I would recommend very highly.

19 de junho de 2024
Avaliação não solicitada
logotipo da Leaders  - Southampton

Resposta da Leaders - Southampton

Dear CG

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Daryl a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Please do not use them

Please do not use them, they are a scam and took my holding deposit and also did not allowed me to move in on time! had to look for something else on a very short notice period!

22 de maio de 2024
Avaliação não solicitada
logotipo da Leaders  - Southampton

Resposta da Leaders - Southampton

Dear Ernd,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Trespassing by Leaders employees

I was alerted by my camera while away that a person has trespassed her way illegally and without prior notice to the inside of my flat. Upon seeing that, I asked her to leave immediately using the camera speakers and threatened to call the police if she does not comply. The agency "Leaders", from which I had rented the flat later confirmed upon my request that the person is an employee of
theirs but failed to provide any proof of prior notice to me. There has been no emergency of any kind that justified the trespassing of their employee and the reason of that incident remains unclear
to me. Due to that unlawful act, I was in constant fear that someone might trespass again and breach my privacy at my own home. This led me to moving out of the property at an added cost and effort. I fear that this agency has been breaking the law in that manner for for a long time and that they feel that are immune from adhering to the law due to the lack of complaints. I do not recommend dealing with this agency if you value your privacy and safe of mind at home.

8 de janeiro de 2024
Avaliação não solicitada
logotipo da Leaders  - Southampton

Resposta da Leaders - Southampton

Dear Mohannad

We are sorry to hear of your experience and can assure you we have taken your review very seriously. We have investigated the situation with the Regional Director and understand it was a Property Inspector due to complete an arranged property visit. We apologise for any stress and inconvenience caused.

Many thanks
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Do not recommend at all

Do not trust a single word of them. Ask for a copy of your contract days before signing it as they write what ever they want and in the day, you don't get enough time to spend on reading it. They pass your details to energy suppliers even when you have asked them not to intervene with the management of your energy bills. And they are in contact with one of the worst energy suppliers in UK : OVO

30 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My property manager Adriana Darczuk

My property manager Adriana Darczuk, is the best.
Always friendly and supportive, helpful and professional in every way possible.
Adriana goes above and beyond, I can't tell you how reassuring she has been when I've needed support, whether a maintenance issue or renewing tenancy.
Always efficient and quick, she on the job straight away.
She is an asset to Leaders.

5 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful, Amazing, outstanding and work oriented person for Leaders

Our experience through Leaders is one of the best due to Sandra. We've never met someone like Sandra, who was so wonderful, amazing and work oriented person in my 25 years of experience with any other estate agent.. she's been updating things through email even when she was off and also sometimes with the support of her colleague.
We wouldn't have got this property so quick if Sandra wasn't there. Thank you Leaders for giving support through this lovely little girl. Wish you all the best to move forward with this amazing team.

12 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Have had such an amazing experience…

Have had such an amazing experience with a staff member named Ash. They are always so polite and helpful I have had a great experience becoming a tenant thanks to them it has helped a lot with the stress of moving knowing I can easily email someone and get a polite and useful response!!

3 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Leaders….not into temptation!!

First tenant had a dog, signed to say no dogs allowed. Trashed the place that was newly decorated. Second tenant they chose for me left without paying for months, Leaders said ‘if you want the rent it’s up to you to chase it’

8 de agosto de 2023
Avaliação não solicitada
logotipo da Leaders  - Southampton

Resposta da Leaders - Southampton

Dear Grace,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Absolutely outstanding

Absolutely outstanding! Excellent communication and attention to detail. I'm looking forward to working with the Leaders again.

4 de março de 2023
Avaliação não solicitada
logotipo da Leaders  - Southampton

Resposta da Leaders - Southampton

Dear Aleksandra

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Mia is very welcoming

Mia is very welcoming, knowledgable and helpful

7 de fevereiro de 2023
Avaliação não solicitada
logotipo da Leaders  - Southampton

Resposta da Leaders - Southampton

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Avaliado com 1 de um total de 5 estrelas

Shocking!

Leaders Ocean Village/Southampton
Letting Team great!
Finance and Property Management sections horrific!
Took months to get a refund on a service billed to me in error.
No inspections done for almost 2 years, can't get answers to email or phone calls. Only when I go up the chain do I finally get answers, but have to start all over again with explanations. Repeat myself over and over again.
Have seriously never in my life experienced such terrible service - its actually beyond believable!
Landlords - DO NOT USE!

27 de outubro de 2022
Avaliação não solicitada
logotipo da Leaders  - Southampton

Resposta da Leaders - Southampton

Dear Redpetal,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Leaders are leaders in estate agents

Mark offered a hassle free service that was professional and straight forward would highly recommend 👌

2 de setembro de 2022
Avaliação não solicitada
logotipo da Leaders  - Southampton

Resposta da Leaders - Southampton

We appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Avaliado com 1 de um total de 5 estrelas

Rude and discriminatory

I was called by Leaders in Southampton and had all my viewings cancelled because "no landlords would accept my situation". I was waiting to start work and still on universal credit temporarily. Is this discrimination??

2 de abril de 2022
Avaliação não solicitada
logotipo da Leaders  - Southampton

Resposta da Leaders - Southampton

Dear Maria,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Avaliado com 1 de um total de 5 estrelas

useless lazy sales people

useless lazy sales people
I am a keen buyer, but to get info out of sales agents like Megan -southampton is like drawing blood out a stone. Ridiculous. If you going to invest in a property you think that rental income - service charges and length of leasehold would be very important to a buyer BUT no you cant get that info-its obviously to much effort involved - why not put the info in your property advert. UK estate agents are the laziest salespeople in the world and actually in other sales as well I have found as well. No proper contact details - WHY?? So frustrating

9 de fevereiro de 2022
Avaliação não solicitada
logotipo da Leaders  - Southampton

Resposta da Leaders - Southampton

Dear Andrew,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

This Review goes out to Megan Rogers in…

This Review goes out to Megan Rogers in Southampton office
My wife and I have recently had an offer accepted on what we would call our first dream home. Megan has handled us in a very friendly and professional manner. Always explaining things very clearly and providing us with our next steps. 10/10 for service.

Thank you Megan! Angela and Abdo.

21 de janeiro de 2022
Avaliação não solicitada
logotipo da Leaders  - Southampton

Resposta da Leaders - Southampton

Dear A. Mouhie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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