Leaders - Worcester Avaliações 

236
•
O TrustScore é 4.5 de um total de 5

4,7

31 Foregate Street, WR1 1EE Worcester, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have renting out in Worcester since the late 1980's and the most important aspect is the person who is the interface between the Renter (my customer) and myself (the Seller). Living far away means I... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been letting my flat through Leaders for many years. My account manager is Tierney Sutton. Over the years Tierney has always been very helpful and goes above and beyond my expectations, is al... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have not had any issues whilst renting a property from Leaders. Madeleine Cornes is my Property Manager. I have always received a fast response to any queries i have, an excellent and professional s... Ver mais

Avaliado com 3 de um total de 5 estrelas

At the moment my experience is very bad as the tennant I paid them to find, has let s down, couldnt pay as he has universal credit which had changed his date. He eventually paid 5 days late and I can'... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Imobiliária
  2. também em
  3. Avaliadora de imóveis
  4. Corretora de aluguel de imóveis
  5. Inspetor de imóveis
  6. Investimento em propriedades

Sobre Leaders - Worcester

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contato

  • 31 Foregate Street, WR1 1EE, Worcester, Reino Unido

4,7

Excelente

O TrustScore é 4.5 de um total de 5

236 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(236)

2.504 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very quick to respond

Very quick to respond, upfront and honest, personable and professional. Leaders and especially Sophie Conway in particular have been great throughout my tenancy

1 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Matt

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophie a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I really had a great experience with Leaders

I really had a great experience with leaders while renting a property managed by them.
Our property manager Ms Tierney Sutton was extremely helpful right from the onboarding process to each and every stage of tenancy.
She was very professional and patient and was always there to help us in case of any issues or help required.
She deserves more than a 5 star for all the assistance provided.

1 de novembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Anish

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tierney a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Where do I start

Where do I start! All they want is money money money money. Black mould was not ever sorted, they put my rent up every single year since I moved in (the latest amount being £70) when I explained how I can’t afford it and it would leave me out of packet the response was “make sure you pay your rent” we went without heating at all completely broke every single one for three years!! Left without a shower for two weeks (no water at all) was told if I don’t like the rental increase you can hand a notice in to leave. Phone was put down on me. Emails got ignored. They have no care at all for the tenant and will do anything possible to drain you out of money. Honestly don’t bother

31 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Jenna

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Attentive care from Lewis

Lewis at Leaders is very attentive and keeps me updated well with the number of issues we have experienced in the property. Sadly the same can't be said for everyone there but my dealings with Lewis have been a pleasure and he does install confidence that he will see any issues that arise through to a satisfactory resolution.

31 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Mr Key

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

If Carlsberg made Property Managers ….

As a landlord with multiple properties I have dealt with several Lettings agencies and many staff members over the years that I have been in this business.
Lewis at Leaders worcester is simply the best. He has made my life so much my easier, consistently, quickly and cheerfully helping resolve any issues for my tenants or myself. This has taken a great deal of the pressure off me which is important given my property is out of my local area. I have total confidence it is being well managed with the utmost professionalism.
It is always a pleasure to deal with Lewis who has provided service which is second to none. He is a real credit to Leaders, which I hope is recognised by his employers.

30 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Claire

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Leaders is the leading letting agent in Worcester

Leaders has been managing the letting of my property for over 8 years. I am always satisfied with their services. I find their charges are reasonable.

Mr Lewis Langdell has been my property manager for the last few years. He is always informative and responds promptly to my queries.

I recommend Leaders to after your property.

24 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear A Wong

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Friendly and helpful staff

Rented with Leaders for almost 4 years, lovely members of staff but our property manager Lewis was always so understanding, helpful, reliable and professional. A big thank you to everyone , great team!

21 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Debora

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

An outstanding member of Leaders letting team

I have had my property managed by Leaders for many years. Approximately, three years ago Lewis Langdell assumed responsibility for the property; my experience was transformed!
He is exceptionally professional and polite and proactive in nature. We developed an excellent relationship and I can rely on Lewis to assist with any problems that I may encounter.

21 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Ruan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lewis is great.

We are fortunate to have Lewis as our contact at Leaders in Worcester. He always rings back if we contact him. Nothing is too much trouble for him and he makes renting a property easy.
He is always pleasant and helpful and will propose ways to overcome any problems we may have.

18 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear CD

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Such helpful staff

Lewis has been managing my property for quite some time now, always so helpful & friendly, lately he has sorted out a few issues I’ve had & I’m so grateful
Cannot rate him enough

Thank you

Hannah Brown

18 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Hannah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I've always found the staff at leaders excellent and helpful

I've always found the staff at leaders very helpful, professional, knowledgeable and always happy to help, especially Lewis, who is my property manger, he's always polite, professional, nothing is too much trouble for him, always available to help in anyway possible, absolute star.

16 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Marcus

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

From summer that I kept applying for…

From summer that I kept applying for houses or flats to rent in Worcester needing to move from Hereford,most of them being under Leaders.I have been refused absolutely everytime ,first because landlords won't rent to me as i have a small child,i wonder all those 2 bedroom or 3 bedroom houses who rented them if no childrens were allowed, then several landlords wouldn't rent to smokers even if I wouldn't have smoked in the house,all this while I was working full time,in September I became a full time student,therefore my need to move,they continued to refuse me if I didn't had a guarantor ,finally sorted the guarantor ,now they refused me because I had an Debt Relief Order. Someome should actually look better on how this letting agency works because all I had from them was a permanent discrimination

9 de outubro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Andreea

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lewis Langdell has managed my property…

Lewis Langdell has managed my property for some time. Great service always making himself available and deals with issues as soon as they occur or requested to. Thanks Lewis

26 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear E Pearce

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Tierney Sutton has been managing my…

Tierney Sutton has been managing my property for a while now and she's been amazing. Always replies quickly and keeps me informed. Any issues she sorts it ASAP. Cracking service.

16 de julho de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Ryan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tierney a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lewis has been managing my property for…

Lewis has been managing my property for several years. He always answers my calls straight away. He is very helpful & liaises well between my tenants and myself. I am often away and it has been essential to have Leaders manage my property.

25 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Alison

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Luke a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lewis is really helpful and gets…

Lewis is really helpful and gets straight on a job when needed. Been a pleasure dealing with him while renting. He is a credit to Leaders.

25 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Chloe

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The best letting agency I've ever…

The best letting agency I've ever encountered. They handle everything promptly, and the support team is outstanding—especially Tierney, who is incredible. I highly recommend Leaders to anyone seeking accommodation.

18 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Gokul

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tierney a 5 star rating!

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Professional service

Natalie in lettings is professional and thorough. She is very knowledgeable about her job and applies herself with confidence and kindness. I would definitely recommend Natalie in her role as property manager.

17 de maio de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Karen Yardley

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

A big thank you to Tierney who has…

A big thank you to Tierney who has managed my properties. Tierney is always polite and professional, and always prompt to advise and support with any questions and maintenance requirements.

14 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Jp

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good agent

As a landlord I have used Leaders to manage my properties and found them efficient and helpful
I would especially compliment Tierney Sutton a property manager who is extremely helpful

14 de setembro de 2024
Avaliação não solicitada
logotipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Peter Scott

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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