Leahideas Avaliações 46

Resposta de Leahideas

Há 2 horas

Bonjour,

Merci beaucoup pour votre message, il nous fait vraiment plaisir !

Nous sommes ravis d’apprendre que vous êtes satisfait de votre tableau, surtout dans ce grand format — c’est toujours un rendu très impressionnant. Vos mots sur la qualité de fabrication et la réalisation comptent énormément pour nous.

Merci encore pour votre confiance et votre retour, cela nous motive à continuer à offrir le meilleur.

Très belle journée à vous,
Bien cordialement,

Resposta de Leahideas

Há 2 horas

Bonjour,

Un grand merci pour votre retour, cela nous fait très plaisir !

Nous sommes ravis que le rendu vous plaise et que tout se soit bien passé, de la qualité de l’impression jusqu’à l’emballage. Un format 2m x 1m, c’est vraiment spectaculaire — excellent choix !

Merci encore pour votre confiance et votre recommandation, cela compte beaucoup pour nous.

Très belle journée à vous,
Bien cordialement,

Resposta de Leahideas

Há 2 horas

Hi Antonella,

Thank you so much for your kind message!

We’re truly delighted to hear that you’re happy with the quality and our customer service — it means a lot to us. Your recommendation is especially appreciated.

Thank you again for your trust, and we hope to assist you again in the future.

Warm regards,

Resposta de Leahideas

26 de mar. de 2026

We take all feedback seriously, but in this case, we feel it’s important to clarify the situation for transparency.

First, we do not have any order under the name used in this review. However, given the details, we believe we know which case this refers to—especially as situations like this are extremely rare. We handle a high volume of orders and maintain a very low rate of issues thanks to the care we put into both our products and customer service.

At Leahideas, we place a strong emphasis on quality and accuracy. All of our artworks are produced to match exactly what is shown on our website, and we provide multiple real-life videos and visuals across our platforms to ensure customers have a clear and realistic expectation before purchasing.

Regarding returns, our policy is clearly stated:
We offer a 15-day return window, plus an additional 5 days to account for shipping time, which is already more flexible than most in the industry.

In this particular case, the return was not completed—not due to any issue with the address, which is valid and used daily for both incoming and outgoing shipments—but because the item was not successfully delivered within the required timeframe. Additionally, the customer declined to take responsibility for return shipping and requested a refund without completing the return process.

We always do our best to assist and guide our customers through returns when needed, but we must also apply our policies fairly and consistently to all.

We stand confidently behind the quality of our artworks and the service we provide. If there were personal preference concerns, we fully respect that—but we can assure future customers that quality and accuracy are not in question.

— The Leahideas Team

Resposta de Leahideas

19 de mar. de 2026

This is an absolute lie, and now this statement is misleading. Klarna has already reviewed the full case and ruled in our favor, confirming that we acted correctly and in line with our policies. We also invested countless hours working on your custom design, which makes this claim especially unfair.

Dear readers,

In this specific case, the customer requested a custom design, providing a detailed list of requirements after placing the order. Once the order was confirmed, we clearly informed the customer that work had begun.

The digital design required approximately 3 days of work from our artist in order to carefully incorporate all the requested elements. This included complex details such as integrating her cat and a specific character, which required significant time and professional effort.

As professionals, we completed and delivered the first draft of the design. Only after receiving it did the customer decide to cancel the order.

It is important to understand that custom digital design is a time-intensive process, and our policy exists to protect the labor, time, and costs associated with this work. For this reason, a partial amount is retained, which is fair considering the work already completed.

Additionally, our policy clearly states that cancellations after 24 hours are not accepted, as production and design work begin shortly after the order is placed.

To be fully transparent, our records show that the order was placed on January 28th, while the cancellation request was made on February 4th—well beyond our 24-hour cancellation window.

Furthermore, the customer themselves acknowledged that the work had been completed and even expressed willingness to recognize the cost of the work. This clearly confirms that the service was delivered and the effort invested.

For full transparency, we have documentation including:

The list of requirements provided by the customer

The digital design draft delivered

Our Instagram conversation, showing the scope of the request and the work carried out

From our perspective, this situation reflects an attempt to misrepresent the facts, despite the work being completed in full accordance with the order and confirmed by Klarna. It is simply not fair to expect no remuneration after significant professional work has already been completed, especially when the cancellation was requested well outside the allowed timeframe.

We remain committed to fair, transparent, and professional business practices, and we stand by the way this case was handled.

Kind regards,

Resposta de Leahideas

26 de fev. de 2026

Chère Nathalie,

Un grand merci pour votre message si gentil — cela compte énormément pour nous 😊

Savoir que vous êtes entièrement satisfaite de votre achat, tant par la qualité du tableau que par notre service, est exactement ce qui nous motive chaque jour. Vos mots touchent vraiment toute notre équipe.

Nous apportons beaucoup de soin à chaque commande, et des retours comme le vôtre rendent tout cela encore plus précieux.

Ce sera un réel plaisir de vous accueillir à nouveau très bientôt.

Merci encore pour votre confiance et votre soutien.

Bien cordialement,

Resposta de Leahideas

14 de fev. de 2026

Estimado Carlos,

Queríamos agradecerle sinceramente la magnífica reseña que nos ha dejado. Nos ha hecho muchísima ilusión leerla.

Para un pequeño negocio como el nuestro, valoraciones como la suya significan muchísimo y nos motivan a seguir esforzándonos cada día para ofrecer el mejor servicio y la mejor calidad posible.

Gracias de corazón por su tiempo y por su apoyo. Clientes como usted marcan la diferencia.

Reciba un cordial saludo,

Resposta de Leahideas

14 de fev. de 2026

Thank you so much for your wonderful review.

We’re truly delighted to hear that you’re happy with your purchase and that the final size turned out to be perfect for your space. It means a lot to us to know that the piece met your expectations and looks great in person.

Thank you again for choosing Leah Ideas and for taking the time to share your experience. Your support really helps our small business continue to grow.

Warm regards,

Resposta de Leahideas

27 de out. de 2025

Dear Butch,

We’re truly sorry to hear that your canvas arrived damaged — that’s not the experience we want for our customers. Please rest assured, we’ll make it right immediately. We’ll send you a new replacement in a more protective, robust cardboard tube to ensure it arrives safely this time.

Unfortunately, this kind of issue very rarely happens — only in a few isolated cases — but please know we’re always here to support our customers and make things right.

If you could kindly share a few photos of the damage and the box, our team will take care of everything right away. And please remember, you can always reach out to us directly anytime at info@leahideas.com — we’re here to help and make sure you’re happy with your artwork.

Resposta de Leahideas

22 de out. de 2025

Thank you so much for your kind words! 😊 We truly appreciate your patience and understanding when things didn’t go perfectly. It means a lot to hear that our service made a positive difference.

We’d be absolutely delighted to welcome you back anytime!

Warm regards,