Black Sheep Coffee Avaliações 

1.679
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Katie & Christy at the Silverburn, Glasgow branch were lovely and attentive. They were very accommodating for our dietary needs and were able to provide alternative suggestions for something different... Ver mais

Avaliado com 5 de um total de 5 estrelas

Christy and katie were lovely very welcoming and couldnt do more to help at silverburn Great customer service. 10/10 for staff & coffee . Had the coffee and banana frappe first time trying it. Rea... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been getting my daily caffeine fix for more than 2 years from Aldgate /Aldgate East and have gotten to know the Baristas as they so friendly and never wait long for my drinks - one for my daughter wh... Ver mais

Avaliado com 1 de um total de 5 estrelas

Wife ordered a round of coffee at the lakeside branch earlier today, my americano and her matcha were to be made with oat milk... Both were not made with regular cows milk... only realised hal... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Venda de Café
  2. Café
  3. Torrefação de Café
  4. Loja de Café
  5. Atacadista de Café

Escrito pela empresa

Serving the first specialty grade Robusta beans on the market, Black Sheep Coffee are proud to be innovators in the coffee industry. With cafes, kiosks and cocktail bars across the globe, come and soak up the vibe and enjoy the perfect cup.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(1.679)

297 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

No vegan food options

No vegan food options, it’s 2026 not 1990

3 de janeiro de 2026
Avaliação não solicitada
logotipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Paul, 
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Avaliado com 1 de um total de 5 estrelas

Poor Attitude And Poor Customer Service

My daughter ordered a cold vanilla matcha latte with 2 pumps of white chocolate it came tasting of a hint of gingerbread so we took it back and spoke to the people serving and they remade it twice and everytime it came with a hint of gingerbread on the 3rd time the person bringing it over said " I dont know what's going on we tried it after we put the syrup and milk in and its fine" we said " here try it I promise it tastes of gingerbread " she said " I dont know whats happeneing " i said " i promise try it i swear it tastes of gingerbread " she refused and we got told " are you sure all 3 of you not imagining it and we have made it 3 times " and walked off poor customer service and attitude we just left the full drink untouched terrible attitude

2 de janeiro de 2026
Avaliação não solicitada
logotipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Will, 
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Avaliado com 4 de um total de 5 estrelas

Nice place!

Great! Whenever my family comes to Edinburgh we go here. Great service, good drinks, but one thing, they're hot drinks are boiling and burn your tongue. I'm mainly talking about hot chocolate by the way.

23 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I was ordered a large latte in Heathrow…

I was ordered a large latte in Heathrow this morning around 05.00 with robusta beans and the girl at the counter given me a regular latte in a large cup and filled with more milk than coffee . I will not recommend to anyone as for 4.69 you could get two coffees. I'm very disappointed.

2 de janeiro de 2026
Avaliação não solicitada
logotipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Dragos,
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Avaliado com 3 de um total de 5 estrelas

Poor plant-based options

Got a delicious mocha in your store on Edgware Road.

But your staff was very unhelpful when I asked them if they had any plant-based cake.

So I didn't buy any.

Now by exploring your menu you have 2 plant-based cakes but no plant-based savoury or sandwiches.

Which is pretty poor when we are aware that Animal Agriculture is RESPONSIBLE for Pandemics,Climate emergency,worldwide hunger,deforestation,Biodiversity loss,air and water pollution,forest burning,flooding,ANTIBIOTICS resistance.....

Please improve your menu to be welcome to everyone.

Give a better training to your staff too.

30 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Leave the Herd Behind

Black Sheep Coffee – Chichester Street, Belfast

Stopped into Black Sheep Coffee on Chichester Street while visiting Belfast over Christmas. Great atmosphere, friendly staff, and excellent coffee.

Had a latte and the banoffee waffle, both were absolutely delicious. A perfect spot for a quality coffee and a treat while exploring the city. Would definitely visit again. ☕🧇🐑

20 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Coffee tastes great

Coffee tastes great, very fast delivery and choices, of beans, or ground, and some new flavours. Only thing is I only drink decaf for medical reasons and there is only one option for that. Family member introduced me to black sheep coffee and they have had different varieties.

18 de dezembro de 2025
Avaliado com 1 de um total de 5 estrelas

Requested a pistachio late

Requested a pistachio late.
It came colder than the Thames and same colour.
Took stranger things too literally as I had a dollop of pistachio on the wrong side of the cup (the upside down I guess) and basically. Crap.

27 de dezembro de 2025
Avaliação não solicitada
logotipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Ollie, 
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Avaliado com 5 de um total de 5 estrelas

Very professional

Unfortunately the beans ive purchased aren't quite to my liking, but I really cant fault the whole process and execution. I'll be back to try a different beans.

10 de dezembro de 2025
Avaliado com 1 de um total de 5 estrelas

Horrible emoloyee

I popped in with my mam for a quick coffee today but we won't be back after nasty treatment from a staff member.

I ordered a spicy lemonade a day Mam ordered a coffee. Mam was collecting the drinks and asked for a straw - the employee responded by THROWING a straw AT her. My Mam said "rude!", to which your staff member rolled her eyes, huffed and walked off.

The employee was standing outside having a smoke as we were leaving - I told her she'd served/thrown a ataw at my mam and asked for her name - she got aggressive, told me I'd no right to her name and that she "just washes the dishes" and that she "doesn't serve people".

I went in to let a manager know, none were on. There was a lovely supervisor on - she told me that the employee who was horrible to my Mam is called Eimear. While I was speaking with this supervisor, Eimear stomped back in, stopped dead when she saw us speaking and gave a wave and a sneering grin over to me. Your supervisor apologised for this - she'd done nothing to apologise for. Eimear walked between me and the supervisor into a backroom, continuing on with "don't give her my name".

I'm not sure what else has happened on her day, frankly I don't care - if a customer is spending any money with you they at a very minimum deserve basic courtesy and respect. My mam was nice to her, she didn't deserve how she was treated at all.

I've worked in customer service or with the public for most of my life - there's no reason for that kind of behaviour towards paying customers. I would loose my job if I treated someone like that at work. I'd be embarrassed that that's how you are being represented. I'm sure it makes no difference to you if we don't return. You might be happy enough for staff to act like this but there's plenty of cafes about with staff who have manners.

Good luck to Eimear, I'd say she has a bright future ahead with an attitude like hers.

13 de dezembro de 2025
Avaliação não solicitada
logotipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hello Shannon,

Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Kind regards,

Black Sheep Coffee Team

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