Black Sheep Coffee Avaliações 

1.679
O TrustScore é 4 de um total de 5

4,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Katie & Christy at the Silverburn, Glasgow branch were lovely and attentive. They were very accommodating for our dietary needs and were able to provide alternative suggestions for something different... Ver mais

Avaliado com 5 de um total de 5 estrelas

Christy and katie were lovely very welcoming and couldnt do more to help at silverburn Great customer service. 10/10 for staff & coffee . Had the coffee and banana frappe first time trying it. Rea... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been getting my daily caffeine fix for more than 2 years from Aldgate /Aldgate East and have gotten to know the Baristas as they so friendly and never wait long for my drinks - one for my daughter wh... Ver mais

Avaliado com 1 de um total de 5 estrelas

Wife ordered a round of coffee at the lakeside branch earlier today, my americano and her matcha were to be made with oat milk... Both were not made with regular cows milk... only realised hal... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Venda de Café
  2. Café
  3. Torrefação de Café
  4. Loja de Café
  5. Atacadista de Café

Escrito pela empresa

Serving the first specialty grade Robusta beans on the market, Black Sheep Coffee are proud to be innovators in the coffee industry. With cafes, kiosks and cocktail bars across the globe, come and soak up the vibe and enjoy the perfect cup.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(1.679)

297 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Yeah it’s ok

Ordered the decaf and the robusta 252g bags online. Dispatch was quick but Royal Mail decided to send the parcel elsewhere then they corrected it. Nothing to do with Black sheep they did there part well.

Both coffees were used for espresso and both where nice enough cups. Quality isn’t bad at all. One gripe was the dates. From memory as I’ve binned the bags the decaf was around 9 months old, the robusto was around 5 months maybe. The dates are the back are long. It’s far superior to anything in a supermarket imo.

Maybe I was expecting too much or expected it to be more like specialty coffee or smaller roasters. I feel the price is on the higher side. It’s not that its over priced par say but I feel for the money you can get fresher coffee elsewhere. That said I’d be very happy to drink them both again.

7 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

Nasty & Rude Staff and Harassment

One of the worst experiences I’ve ever had. I only bought an over-priced coffee to charge my phone and laptop whilst waiting for my train, only to find most of the plug sockets do not work… I managed to find one eventually but when I asked a female staff member if there was an issue with the sockets, she said “if they’re not working they’re not working there’s nothing I can do” in the most nasty and incredibly rude way, when I only asked (kindly and inquisitively) if there was a known issue. Whilst I’ve never found any staff at any Black Sheep Coffeeshop friendly, there was absolutely no need for the horrible and nasty attitude I experienced in the Edinburgh North Bridge location today - especially seeing as the place was mostly deserted (although I can see why now). I also had a homeless person come in and constantly harass me and staff did nothing about it. The reviews saying the WIFI is quick and easy to connect to are completely false. After numerous attempts, I was still unable to access the WIFI. The experience has permanently ruined my view of Black Sheep Coffee and I will never be using them again. AVOID AT ALL COSTS, unless you like the worst possible customer experience possible of course!

21 de abril de 2026
Avaliação não solicitada
logotipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hello,

Many thanks for reaching out and taking the time to send us this feedback from your recent visit to Black Sheep Coffee. We want to say a huge thanks for taking the time to share your thoughts with us. Your feedback means a lot, and it's an invaluable part of how we keep improving our service.

We're really sorry to hear about your experience. Please can you contact us directly through our website so we can understand more about what happened and which store you visited?

Thank you,

Black Sheep Coffee

Avaliado com 5 de um total de 5 estrelas

Their pistachio latte is divine

Their pistachio latte is divine. Their staff at Edinburgh airport are always so friendly and helpful too. Really appreciated that when you’re hot, tired and in desperate need of a coffee before long drive home

14 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered a coffee and waffle from here…

Ordered a coffee and waffle from here today two waffles came stale with no toppings that I asked for on them. Coffee came the complete wrong flavour would never order for here again and recommend anyone else to stay away from ordering here

6 de abril de 2026
Avaliação não solicitada
logotipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Bob, 
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Avaliado com 1 de um total de 5 estrelas

Every time I stroll into the shop

Every time I stroll into the shop, I find myself feeling a bit let down because they never seem to have my favorite sandwich on hand: the delicious chicken and chorizo delight. I remember chatting with the staff member, who casually mentioned that it’s one of their most popular items. That made me think—if so many people are raving about it and choosing it as their go-to snack, wouldn’t it make sense to keep a larger supply on the shelves?

With a hint of frustration, I suggested to him, “If this sandwich is truly as popular as you say, then it seems you should definitely have more of them available!” It just seems logical, doesn’t it? After all, I can’t be the only one with a craving for that irresistible combination of flavors! I even urged him to consider updating their inventory system, so that it could reflect what’s actually in stock. That way, no one else would have to face the disappointment of seeing their favorite sandwich unavailable. A little adjustment could go a long way in ensuring that customers leave happy and satisfied, looking forward to their next visit!

3 de abril de 2026
Avaliação não solicitada
logotipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi there, 
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais