Sono molto contenta di Legami! Mia figlia ama questo marchio e anch’io lo adoro. I prodotti sono bellissimi, originali e di ottima qualità. Sul sito si trova molta più scelta rispetto ad altri negozi... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Bonjour j ai acheté un anti stress hippopotame.logiquement ce produit est pour que l enfant le presse mais en faisant cela l hippopotame se déchire absolument de partout.lorsque je contacte legami la... Ver mais
A empresa respondeu
Bonjour, Je vous contacte concernant ma commande Numéro #01214332, qui, selon votre système, est indiquée comme livrée. Cependant, je tiens à préciser que la commande n’a jamais été reçue. Aucun a... Ver mais
A empresa respondeu
Grosse arnaque 37 euros envolé colis jamais envoyé et maintenant ils me disent que la commande n'a pas été faite chez eux. Une honte ils n'ont aucun scrupule a fuir et services clients pathétique de... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Legami è un universo di mondi da esplorare, in continua trasformazione, trasversali e accessibili a tutti. Creiamo prodotti di uso quotidiano che regalano sorrisi e permettono di vivere e far vivere emozioni e sentimenti positivi. Oggetti colorati, originali, divertenti, di qualità, che spiccano per la loro vivacità, pronti a seguirti in ogni momento della giornata: dalle agende, i calendari e gli articoli Stationery fino agli accessori Travel, Home, Bike, Beauty o Hi-Tech, e molto altro. Scopri tutti i Mondi Legami!
Informações de contato
Via Federico Ozanam, 2, 24126, Bergamo, Itália
- https://www.legami.com/it_it/utente/contattaci/
- legami.com
2,0
Ruim
875 avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
J’ai commandé une valise Panda le…
J’ai commandé une valise Panda le 11decembre 2025 que je n’ai jamais reçue. Le transporteur GLS n’était pas joignable et sur son site je constate qu’il a retourné le colis en Italie. Impossible de joindre Legami qui ne répond pas précisément à mes relances. Je veux annuler ma commande et obtenir le remboursement !
11 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello, we are sorry for the inconvenience with your order. Could you please share the order number so we can check and offer you the correct assistance? Thank you for your collaboration, Best Regards. Legami Customer Service Team
Je suis contente de ma première…
Je suis contente de ma première commande. Suite à celle ci je me suis inscrite à la newsletter dans le but d'être informée en temps réel des nouveautés....
Je n'ai rien reçu et m'aperçois fortuitement que l'édition St Valentin se vend sur le site mais est indisponible, je pose une alerte, j'ai reçu 3 avis de réapprovisionnement mais chaque fois les deux stylos ne sont plus disponibles....
J'ai également découvert que l'édition de Pâques est vendue sur Amazon et là pas non plus de newsletter pour m'en informer....
Dommage pour ma petite fille à laquelle j'ai promis de lui compléter sa collection...
10 de janeiro de 2026
Avaliação não solicitada
Resposta de LEGAMI
Hello, we’re glad to hear that you’re happy with your online order. Regarding the San Valentino pen set, please don’t worry—new quantities will be available every day. We remain at your complete disposal should you need further assistance. Have a nice day, Legami Customer Service Team
Alles gut
Die Bestellung wurde schnell geliefert, die Rückabwicklung eines defekten Artikels verlief reibungslos. Ich bekam schnellstens mein Geld zurück. Kann wirklich nichts negatives sagen und würde wieder hier bestellen!
8 de janeiro de 2026
Avaliação não solicitada
Resposta de LEGAMI
Hello Gabriele,
We are glad to read your message :)
For us is very important to have satisfied customer! Thank you very much for your feedback! Have a nice day.
Legami Customer Service
Issue with Cracking Caps on Erasable PensI am writing to report an issue with…
I am writing to report an issue with several Legami erasable pens that I purchased as part of a set in different colours. Unfortunately, the caps of some of these pens have started to crack after a short period of normal use.
Once the caps crack, they no longer close properly, which makes the pens difficult to use and store.
I take good care of my stationery, and the pens have not been exposed to excessive pressure, heat, or improper storage. For this reason, I was disappointed to experience this issue, especially as I have always associated Legami products with good quality and durability.
5 de janeiro de 2026
Avaliação não solicitada
Resposta de LEGAMI
Hello Nagehan,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the issue you experienced with the erasable pens and understand how disappointing this must be. Your comments are very important to us, as we are always working to improve the quality and durability of our items.
To be able to provide you with a better support, we kindly ask you to contact us using the Contact Form on our website:
https://www.legami.com/en-gb/page-contactUs.html
We will be happy to help you!
Thank you,
Legami Customer Service Team
9,99€ Versandkosten!?
Wollten Legami Limited Edition bestellen. Entgegen der Angabe, das max. 2 in den Warenkorb gelegt werden können, wurde max. 1 erlaubt.
Der Hammer kam beim Checkout: 9,99€ Versandkosten. - So werde ich leider nie erfahren, ob der Shop so schlecht ist, wie die Bewertungen hier vermuten lassen.
7 de janeiro de 2026
Avaliação não solicitada
Resposta de LEGAMI
Dear Customer,
We inform you that shipping costs are free for orders equal or greater than 49€. For orders equal or lesser than € 48,99 shipping costs vary according to the destination. You can verify our conditions here: https://www.legami.com/de-de/sendungen-id3.html. We hope you will try the shopping experience through our website in the near future.
Thank you, Legami Customer Service
Leider muss ich erneut eine Beschwerde…
Leider muss ich erneut eine Beschwerde abgeben obwohl meine Kinder diese Stifte lieben.
Nach etlichen Mails weil meine Bestellung zuerst nicht geliefert dann nach 2 Monaten doch geliefert wurde aber mit komplett falschen Produkten (auser 2 Legamisets) musste ich einen äusserst mühsamen Rücksendeauftrag machen. Auf meine Frage was mit den Zollgebühren von 30.- passiert gaben sie mir zur Antwort: Diese werden nicht zurückgezahlt weil ja schliesslich 2 Sets die bestellt wurden geliefert wurden. Nicht zufriedenstellend -leider!
20 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Dear Desiree, we are sorry to read your review. We can see you have already been refunded for the wrong articles received and you also kept the worng items to apologise for the inconvenience. You hasn't been refunded for the shipping costs - CHF 9,50 (and not Custom costs) as you received some correct items among the wrong ones. Which are the Custom costs you are referring to? We remain at your disposal, Best Regards. Legami Customer Service Team
Retour de doublon suite dysfonctionnement site
Suite au dysfonctionnement du site legami.com courant novembre 2025, je n'ai eu aucune information sur le site concernant ma première commande.
J'ai donc refait ma commande... elle est arrivée en double ! Et prélevée deux fois également !!
Je me retrouve avec deux commandes inutilement, j'ai demandé le retour du doublon depuis le 16 novembre. La demande de retour a été prise en compte suite à un mail automatique reçu...puis plus rien !! Plus aucun suivi...
Et après plusieurs mails de réclamations directement sur le site toujours rien !! Juste des mails automatique sans réponse !! Aucun autres moyens de joindre le service client...
C'est inadmissible !!
16 de novembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello Christelle, we are sorry for the review and for the negative experience with the online orders. We've just sent you the instructions to return the articles you don't want to keep through e-mail. Again sorry for the inconvenience. We hope you'd like to give us a second chance in the future. We remain at your disposal, thank you for your collaboration. Best Regards, Legami Customer Service Team
Nie wieder!!
Nie wieder!!! Nachdem ich am 7.November die Bestellung für Weihnachten aufgegeben habe und mit PayPal bezahlte, wartete ich auf mein Paket. Nachdem 4 Wochen vergangen sind, fragte ich nach per Mail, bekam jedoch keine Rückmeldung. Der PayPal Kundenservice wurde dann eingeschaltet und es tat sich immer noch nichts. Ich schrieb wieder eine Mail an Legami und bekam Mitte Dezember die Rückmeldung, Paket sei auf dem Transportweg abhanden gekommen. Eigentlich nicht mal 1 Stern.
15 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello Daniela, we are sorry for the negative experience with the online order. If you'd like to give us the order number we can double check your case to provide further assistance. We hope you'll give us a second chance in the future to be able to offer you a better service. Thank you and again sorry for the inconvenience. We remain at your disposal. Best Regards, Legami Customer Service Team
Never deal with them!
I am sorry that I didn't read these reviews before I purchased an order. Horrible service. To be fair - there are no service at all. I placed an order 01116035, and I cannot find it on their website. Their support isn't replying.
they just took my money and no product in return, No idea how this scam is legal but I will go to European Consumer Centre and file a case against them in court.
29 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello Marie, we are sorry to read your review and for the negative experience. Your order failed and never entered correctly in our system. The payment pre-authorization will be released in the next few days. We've just contacted you through e-mail providing further details. We remain at your disposal, Best Regards. Legami Customer Service Team
une lampe tornade de ma commande ne fonctionne pas,et le service client ne reponds. Une commande pour Noel, donc imaginez la deception.
une lampe tornade de m
22 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello Manuella, we are sorry for the review. We can see you correctly opened the refund request for the not working article. It has been approved and the refund will be visible within 5 working days. We replied to your e-mail to offer you further assistance. Thank you, Best Regards. Legami Customer Service Team
Livraison GLS de mon colis ZX65246U jamais arrivée mais paiement encaissé
Pas contente et très déçue. Après commande sur votre site livraison GLS de mon colis ZX65246U de 2 objets pas arrivée et attendue toute la journée alors que vous m'avez écrit par mail "votre commande est arrivée !" Payés 59,90 euros le 11/12 par virement CB. je vous ai adressé une attestation de non réception le 16/12 et vous prie de me rembourser au plus vite. Je ne veux pas de ce colis, trop tard! Guillemette
15 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello Guillemette, we are sorry to read your review. We've just contacted you through the e-mail left when you placed the order to offer further assistance. Thank you, Best Regards. Legami Customer Service Team
Le jour et la nuit
Suite à un très mauvais avis laissé il y a quelques jours, je peux aujourd'hui dire que je suis très satisfaite. Suite à une commande retourné à l'entrepôt car mauvais numéro et mauvaise adresse renseigné, le livreur n'avait pas livré mon colis, qui était pour Noël.
J'ai repassé une commande le dimanche 21/12, sans grand espoir de l'avoir avant Noël. Quelle surprise quand j'ai trouvé le colis dans ma boîte le 24/12 au matin !!!
Tout s'est passé sans Couac, rien à voir avec ma première expérience où absolument rien n'allait. J'ai quand même dû me faire un nouveau compte avec une autre adresse mail car la première, malgré je ne sais combien de tentative, je n'avais aucun accès, un calvaire. Ma fille aura son cadeau tant attendu sous le sapin. Serait-ce la magie de Noël ? 🎅🎄
24 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello Jennyfer, we are very happy to read that you received the gifts for Christmas! Thank you for sharing us your feedback and for the second chance you gave us. We're glad we meet your expectations this time! Wishing you a lovely Christmas Time. Legami Customer Service Team
Nul. A fuir
Nul
commande erronée
rien ne correspond mais le prélèvement lui est ok
Service client qui répond à cote de la plaque
et toujours en attente de remboursement
ne surtout pas commander .
A fuir
23 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello, we are sorry to read your message and for the inconvenience. Could you please share the order number or the case id you contacted us with, so we can double check and offer you assistance? Thank you, Legami Customer Service Team
J'avais commandé 2 packs de stylos
J'avais commandé 2 packs de stylos, ils ne m'en ont envoyé qu'un seul pour rupture de stock. Les frais de livraison s'élevant à 10e j'ai payé plus cher de frais de livraison que des stylos et ils refusent de me dédommager. Je ne recommande pas du tout
22 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello,
we are sorry to read your review.
Unfortunately we cannot find your username within the list of requests. We kindly ask you to provide us with the Case ID number you received via email so that we can answer and support you.
Thank you
Legami Customer Service Team
Mauvaise commande reçu
Commande reçu aujourd’hui seulement 4 articles correspondent à ma commande. J’ai appelé le legami de Coquelles pour essayer d’avoir un échange en magasin. Ils m’ont gentiment expliqué qu’il fallait voir avec le service client par mail. Je n’arrive pas à joindre la photo pour effectuer le retour.
Commande n 1112672
Une commande a 40€ avec quasiment 10€ de frais de livraison pour recevoir la mauvaise commande …
Les enfants sont très déçu et nous aussi …
22 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello Tiphaine,
we are sorry for your expeirence and for the wrong items received.
We have emailed you back asking you for more details to be able to help you.
Thank you for your collaboration
Legami Customer Service Team
Manque de communication
Manque de communication - décevant
Très déçue par mon expérience avec Legami. Un article (crayon) manquant dans mon colis, et j'ai ensuite constaté qu'il avait été supprimé de ma commande sans aucune information préalable.
Même si le montant n'a pas été prélevé, le manque total de communication est problématique. Un simple message pour prévenir d'une rupture de stock aurait été la moindre des choses.
J'ai écrit au service clients et j'attends une réponse. J'espère que Legami saura réagir suite à cet avis.
8 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello,
We apologize for your experience, but thank you for sharing with us your feedback.
We have emailed you back providing you with further information about your order that has been partially fulfilled.
We remain at your disposal for any further question or assistance you may need.
Thank you
Legami Customer Service Team
Pessimo
Ho regalato il calendario a un fan di Legami per, alla fine, farlo intristire ogni mattina....mai un oggetto utile o carino o meglio ancora un po' esclusivo. Da etichette a un inutile molla....tutta roba quasi da stock di magazzino.
Inutile dire soldi buttati....ma Legami non mi becca più!
22 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Ciao Andrea,
Grazie per aver condiviso con noi la tua opinione. Ci dispiace sapere che il calendario non abbia soddisfatto le tue aspettative e che l’esperienza non sia stata quella sperata.
Gli articoli proposti all'interno del nostro calendario dell'Avvento sono volutamente realizzati in edizione limitata e non disponibili alla vendita singola, proprio per garantire l’unicità del prodotto, in continuità con quanto fatto negli anni precedenti.
Ti ringraziamo per aver condiviso con noi il tuo feedback. È infatti molto utile e costruttivo per noi ricevere commenti e pareri dai nostri clienti, siano essi positivi o negativi. Siamo sempre alla ricerca di nuove idee e ispirazioni per migliorare i nostri prodotti.
Auguriamo una buona giornata
Legami Customer Service Team
Commande jamais arrivée
Commande jamais arrivée
Pas de remboursement et service client inexistant donc aucun moyen de recours
A fuir !!!
15 de outubro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello Mohamed,
We are sorry to read that you have not received your order.
We read that you have tried to contact us, but unfortunately we cannot find your username within the list of requests. We kindly ask you to provide us with the Case ID number you received via email so that we can answer and support you.
Thank you
Legami Customer Service Team
Am liebsten gar kein Stern!!
Am liebsten gar kein Stern!!
Mal abgesehen von den völlig utopischen Lieferkosten, ist das Paket nicht angekommen. Nach mehreren Mails KEINE Antwort, GLS als Versandservice hatte auch kein Glück, es wurde in Italien die Postleitzahl vergessen, nachdem GLS 7 Tage keine Antwort des Unternehmens erhalten hat, wurde das Paket nach Italien zurückgeschickt. Dort verliert sich seine Spur. Das Unternehmen stellt sich tot, man erreicht dort niemanden, die Sendungsverfolgung zeigt Italien, Geld bekommt man so natürlich auch nicht zurück.
NIE WIEDER!!
1 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello,
We apologize for your experience and for not giving you a quick feedback through our channels.
Unfortunately we cannot find your username within the list of requests. We kindly ask you to provide us with the Case ID number you received via email so that we can answer and support you.
Thank you
Legami Customer Service Team
I am still waiting for my order that I…
I am still waiting for my order that I booked and paid for in November
The grand children won’t be getting their presents
Dreadful company, don’t use
My order yes arrived ! Wonderful in time for Christmas. So very pleased.
The postage was nearly a month,
I think I should have been told it was going to be a long time ,
Never mind,
Very pleased Great Delighted.
I have updated the stars .
21 de dezembro de 2025
Avaliação não solicitada
Resposta de LEGAMI
Hello Sarah,
we are sorry to read your experience.
We have emailed you back providing you with the tracking to follow your shipment and we are happy to know that your order has arrived in time!
Thank you for your collaboration and for updating the review!
Legami Customer Service Team
A Experiência Trustpilot
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