Leger Clinic Avaliações 170

As is usual with Leger my requests and needs are always met with professionalism and expediency. Nothing is too much trouble, thank you to the Leger team.

Great understanding great advice very prompt to reply.

At the moment very pleased waiting now to speak to doctor thanks

Richard was friendly and knowledgeable, was able to suggest multiple paths forwards to ensure that I didn't need to discontinue treatment. Was able to explain at length what I was required to do, and what the next steps were.

This is the most involved Leger has been in my treatment so far and Richard has really helped me understand the process better.

Richard was very thorough a real care for patient and not just a quick call all about the patient and whats right for them really good!!!

Leger prescribed me testosterone in glass ampoules even though each ampoule contained more than a single dose. That immediately created a practical and sterility problem, because once a glass ampoule is opened it is not a normal reusable multi-dose container. Despite that, when I raised the issue, I was effectively told that if I wanted to manage the medication properly I would need to buy separate multi-use vials / extra consumables myself.

That is the part I found unacceptable. If the clinic intended the medication to be used across multiple doses, then the necessary vials, equipment and clear instructions should have been provided from the start, not treated later as an optional extra that I had to pay for.

What made this worse was the blood test issue. While the ampoule dispute was still ongoing, Leger asked me to pay for a blood test. I did so, only to then be told that because my membership was inactive they would not review the results. I also understand that Leger’s policy is that blood tests must go through their own company rather than using outside blood tests, which means extra cost again. So from my perspective, I was being asked to keep paying more while the original medication supply issue remained unresolved.

I went through their complaints process and got nowhere. The clinic maintained that the medication was “clinically appropriate and usable as supplied,” refused any refund, credit or replacement, and then closed the complaint as their final response. They were polite in tone, but the substance of the response was poor.

My overall experience was of a clinic that was quick to charge, quick to rely on policy, and unwilling to take responsibility when its own supply format created an obvious problem. When things go smoothly, this may not matter. When something goes wrong, my experience was that the answer was more fees, more conditions, and no meaningful resolution.

I would not trust them to handle problems fairly once they already have your money.

Fantastic company and first class support cannot rate highly enough how good Leger are

Very professional and caring people, reassuring - which is what I most needed. Helped me a lot.

Quick responses. A sensible approach and things explained thoroughly. All round good experience

Again, a very good efficient experience and communication - helpful staff
Very happy and impressed with the simplicity of how the company operate with my requirements

Just signed up after a consultation and a review of blood work great knowledge and support with fast delivery of prescription would recommend

Service has gone down hill since " take over " im getting bombarded with " rate our service " emails just got an email asking to request a prescription so I filled it out then got a response from someone else saying " why have you requested a prescription? " its turned into a complete shambles . They tried to take my subscription a month early without even telling me , saying they have a new payment company and would be easier for them to take it when it suite them .....

Great company to deal with, I feel I'm in good hands when it comes to looking after my health and testosterone replacement therapy protocol.

A big thank you to Luis and the entire team at Leger. They have been brilliant throughout my time with them — always quick to respond to queries and emails, and consistently providing clear, thorough, and genuinely caring explanations of results and treatment. I would 100% recommend them.

I was fed up with feeling so lethargic and at times, depressed with low Mood. After a blood test I discovered I had low testosterone levels. I joined Leger and after my Initial consultation with a Dr am on TRT treatment. What a difference this has made ! I am 56 yrs old and now feel like I did in my 30's !
Leger are fully supportive, answer all of ny questions in a quick and efficient manner. Wish I had done it sooner !!!
Their customer care os quite simply amazing !

I have been using leger for the past 4 months and can not honestly fault there service, the re was no pressure amd good advice from the beginning and good fast answers when you need them regarding symptoms etc, there whole team has been great from the beginning I would definitely recommend as I personally have took well to the treatment and is getting better with time.

I have been so disappointed in the service after the sell off to medi checks. When I joined Dr Sauvage told me he wanted to keep prices low for patients so he would ask the NHS to do bloodwork and provide the prescription. Normally the NHS won't provide the prescription but they would do the bloodwork and he was happy to accept that. He said he wouldn't be like other clinics which were all about profit.
He then sold off Leger to medichecks and they now no longer accept bloodwork from anywhere else, they no longer provide prescriptions and only use 1 pharmacy and now I've put in my repeat prescription, I'm now being quizzed about the time frame I'm ordering. I've ordered it in the same time frame for 3 years with no issues or questions! I will be leaving soon , they have went downhill and are all about profit and not about helping people.

I seen many people say the same online, about how unhappy they are with Leger now. Think twice before joining them.

What a fantastic man . Brilliantly spoken understood everything he said and really enjoyed my consultation. His explanation was very easy to understand. Highly recommend..

Following the phone call from Luis at the leger clinic and discussing my medication protocol in detail I was advised a slight change to my protocol with the addition of an aromatise inhibitor. Luis went into detail about the medication and his approach to the conversation was sympathetic which put me at ease. I would highly recommend the Leger clinic which I have been with now for a few years due to the care and attention that I have received from them. If you are considering treatment give them a go, you won’t regret it.

Brilliant service with doctors that take time for you