LekkeSlaap Avaliações 

61
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great list of accommodations nationally as well as a variety and prices to accommodate all needs. The pictures they post are what you see upon arrival. It’s an easy and safe way to book your accommoda... Ver mais

Avaliado com 5 de um total de 5 estrelas

Too much to mention. Looking for accommodation anywhere in South Africa? Lekkeslaap will not disappoint. No matter what your requirements are, Lekkeslaap will have a place listed to suit your most spe... Ver mais

Avaliado com 1 de um total de 5 estrelas

Die slegtes plek om n "last minute booking" te maak Geen plekke kom terug na jou toe nie en as hulle doen is dit al veby jou book in tyd al se hulle daar is plek op die web site dan is daar net n r... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The friendliness of the host and employee there was very good. They made my and my children's stay very comfortable. I would recommend the place to anyone. Very quiet location easy to get to places an... Ver mais

Detalhes da empresa

  1. Serviço de hospedagem nas férias
  2. Aluguel para férias

Escrito pela empresa

LekkeSlaap is South Africa's leading accommodation booking app. We offer a seamless accommodation booking experience at thousands of getaways across the country. We believe in making travel as easy and stress-free as possible. That’s why we back our best-in-class booking experience with excellent customer support from our proudly local staff, available every day of the year until midnight. With more than 15 years' experience in local travel and millions of happy customers served, LekkeSlaap is leading the way in local South African travel.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

61 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(61)

57 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Best online accommodation booking platform I've used

I've booked via LekkeSlaap only twice (Namibia and South Africa) and it's been hands-down the best accommodation booking platform experience I've ever used. I will use LekkeSlaap excusively going forward in all regions serviced. Thank you to your team for such seamless and transparent service, and exceptional venues.

23 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lekke stay with Lekkeslaap

I have enjoyed every stay, booked on Lekkeslaap. I love the Tier rewards levels, because getting rewarded for loyalty, benefits Lekkeslaap as well, because now we book even more!

27 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

★☆☆☆☆

★☆☆☆☆

Horrendous experience.

After travelling approximately 1,500 km from Johannesburg to Cape Town with my family, we arrived at Canal Quays Unit 708 expecting the apartment that was advertised through LekkeSlaap and managed by Sought After Property Management. What we found was completely unacceptable.

The apartment was not in the condition shown in the advertising photos. There were holes and dampness in the ceiling above the main bedroom, mould and dampness in the bathroom, broken blinds throughout the apartment that could not close, missing kitchen chairs, and a general lack of cleanliness.

The maintenance issues were extensive:
• Both air conditioners were not working.
• The TV was not working.
• The main bathroom had a continuous water leak from within the wall plumbing.
• The second bathroom tap would not remain open unless physically held in position.
• Various fixtures and fittings were damaged or defective.

What was most concerning was being informed by the host’s representative that management was already aware of many of these issues, yet the apartment remained available for booking.

Communication was extremely poor. We attempted to contact the host through LekkeSlaap before arrival and received no meaningful response. After reporting the issues upon arrival, more than 18 hours passed without a satisfactory resolution. The alternative accommodation offered was either not comparable or would have required our family of four to be split into separate rooms in a different location.

Our family holiday started with stress, wasted time, missed plans and unnecessary expense instead of the experience we paid for.

The location and views may be good, but unfortunately the condition of the apartment and the handling of the situation made this one of the worst accommodation experiences we have had.

26 de junho de 2026
Avaliação não solicitada
logotipo da LekkeSlaap

Resposta da LekkeSlaap

Dear Striven,

Thank you for taking the time to share your feedback. We sincerely apologise for the experience you had upon arriving at the property. We regret that the standard did not meet your expectations, and we understand how disappointing this must have been, especially after travelling such a long distance with your family.

The issues you raised were taken very seriously, and we addressed them immediately once they were brought to our attention. While we wish the situation had never occurred, we appreciate you giving us the opportunity to resolve it to your satisfaction.

Your feedback has been invaluable in helping us address this with the host to ensure this does not happen again, and we remain committed to providing the quality experience our guests expect.

Thank you again for your patience and understanding. We hope that, despite this unfortunate start to your trip, you can enjoy the rest of your holiday in the alternative accommodation we booked for you and your family. We wish you and your family all the very best.

Kind regards,

Avaliado com 1 de um total de 5 estrelas

Don't trust them

We booked and paid for one night in Langebaan. The next day we received a cancellation notice. This forced me to book alternative accommodation. Two days later I get a confirmation that our accommodation is now available again. I explained to the landlord and the customer service agent that due to their cancellation I had to reserve alternative accommodation. They just stick to some technical booking system rule and is only paying back 50% of my deposit. Amazing how they could cancel and not pay back the full deposit. Don't trust them with nothing!

24 de junho de 2026
Avaliação não solicitada
logotipo da LekkeSlaap

Resposta da LekkeSlaap

Dear Xander,

Thank you for taking the time to share your feedback, and for allowing us the opportunity to investigate and resolve the situation. We sincerely apologise for the frustration and inconvenience you experienced.

Upon reviewing your booking history, we found that two separate quotes had been requested, each with its own booking reference number. One quote was successfully confirmed, while the other was subsequently declined because the confirmed booking had already secured the available dates. The separate booking reference numbers were reflected in the communications you received; however, we appreciate that receiving both a confirmation and a cancellation was understandably confusing. We are sorry that this led you to make alternative accommodation arrangements.

We value your feedback, as it helps us improve the experience we provide to all of our guests.

Kind regards

Avaliado com 5 de um total de 5 estrelas

User friendly app

User friendly app, always has great deals and frequent updates/reminders of your bookings. Always lists the most beautiful places

15 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Lekkerslaap is awesome until you need a full refund

Lekkerslaap is awesome until you need a full refund. I couldn't go on holiday in Robertson in May 2026 due to the rains that destroyed roads, the owner agreed that I could get a full refund. I have been emailing and phoning back and forth with Lekkerslaap for over a month now. I either get "I will follow up with the accounts department" or they send me proof of payment of the refunds. I received ONE of the two refunds. Apparently the refunds were both successful BUT I only received one. They have given me all the reference numbers of their bank BUT my bank doesn't recognize any of them. I have also provided my bank statement twice proving that I have not received the second refund. Is anyone actually going to investigate this issue???
From Cindy

18 de junho de 2026
Avaliação não solicitada
logotipo da LekkeSlaap

Resposta da LekkeSlaap

Hi Cindy,

Thank you for taking our call and for allowing us the opportunity to resolve this situation. We are incredibly sorry for the frustration this has caused.

As discussed, this is not a standard occurrence, and we want to assure you that we are looking into this urgently to determine exactly where the error lies.

We will remain in direct contact with you to ensure the matter is fully resolved. Thank you for your patience while we get this sorted out completely.

Kind regards

Avaliado com 5 de um total de 5 estrelas

Great Experience

I had a great experience booking through LekkeSlaap. I was even able to contact my agent late upon checking in to ask a few questions.

12 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Will only use Lekker Slaap

Will only use Lekker Slaap. Booking.com allowed my Thee Imdloti Beach Unit to cancel my accommodation 2 days before leaving for me to run Comrades.

14 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great, convenient experience

From the website to the reminder WhatsApps, where you can quickly and easily log in and get the hosts details, the address to quickly put into your GPS is very helpful and intuitive

30 de maio de 2026
Avaliação não solicitada

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