I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
A empresa respondeu
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
A empresa respondeu
Contacted the company I purchased my Lelit machine from and was forwarded to the Lelit company. Lelit asked for necessary information about machine, product issue and proof of purchase. Once given req... Ver mais
Detalhes da empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contato
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,1
Muito Bom
233 avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Lelit
Thanks for the kind words! We're glad to help!
Happy brewing!
LELIT
Sehr schnelle und gute Antwort
25 de agosto de 2025
Resposta da Lelit
Hallo,
Wir bedanken uns für Ihr Feedback!
Es freut uns zu wissen, dass unsere Antwort Ihnen richtig geholfen hat.
Wir stehen Ihnen zur Verfügung und wünschen eine guten Kaffee, immer!
Mit freundlichen Grüssen,
Team LELIT
Resposta da Lelit
We're sorry to hear about your experience. We are reviewing your case and will be in touch shortly.
Kind regards,
LELIT
Contatti per un feedback su erogazione…
Contatti per un feedback su erogazione macchina espresso, sono stati molto disponibili e cordiali risolvendo il mio problema.
22 de agosto de 2025
Resposta da Lelit
Buongiorno Matteo,
Ringraziamo per il cortese feedback e Le auguriamo un buon caffè!
A disposizione,
Team LELIT
Professionali e Puntuali.
Assistenza pronta, chiara ed efficiente. Si trattava di chiarire le modalità di registrazione di un elettrodomestico, visto che nel sito la procedura presentava dei "buchi". Le istruzioni prontamente fornite via mail hanno consentito di sopperire alla carenza del sito. Professionali e Puntuali.
19 de agosto de 2025
Resposta da Lelit
Buongiorno Paolo,
Siamo lieti di ricevere il Suo feedback e contenti di leggere che il servizio Le è stato utile.
Allo stesso tempo cogliamo il riflesso della Sua esperienza con il sito, sempre nell'intento di migliorare per il futuro.
Grazie mille!
Rimaniamo a disposizione,
Team LELIT
I had to use customer service 2 times…
I had to use customer service 2 times within 6 months, both for total machine failures. The customer service was great but the product quality was poor. If i have to use customer service you have already missed the mark. You are an espresso machine and accessory company, not a customer service company. I give Lelit 3 stars overall and only for you customer service department who is working tirelessly to preserve your reputation.
20 de agosto de 2025
Resposta da Lelit
Thank you for taking the time to share your experience. We’re stoked our customer support team could help you out, but we’re also very sorry that your machine needed attention twice in such a short time. That’s not the kind of experience we want anyone to have with a LELIT product, and we completely understand your frustration.
We’ll make sure your positive feedback is passed on to our customer support team, and we’ll also review your case to ensure the right details are shared with our product team.
Warm regards,
LELIT
Der Service von Lelit ist einfach sehr…
Der Service von Lelit ist einfach sehr gut! Wenn jetzt auch noch das Onlineportal wie bei der Konzernmutter funktionieren würde ;-)
20 de agosto de 2025
Resposta da Lelit
Hallo Florian,
Vielen Dank für Ihr positives Feedback!
Wir arbeiten kontinuierlich daran, unseren Service auf allen Ebenen zu verbessern.
Bezüglich des Onlineportals: wir verstehen Ihren Hinweis und leiten ihn gerne intern weiter.
Vielen Dank nochmals!
Mit freundlichen Grüssen,
LELIT team
I got prompt reply.
I got prompt reply.
The answer was and it is still partial but i managed to get the full data.
20 de agosto de 2025
Resposta da Lelit
Hello,
Thank you very much for your feedback, we'll improve for the future starting from your comment.
Of course we remain at your disposal for further assistance.
Best regards,
LELIT team
Multiple people assisting
I opened a ticket on here and via the Italian Lelit and both helped me. I got in contact with the Italian support first then they connected me with the US support.
My issue was resolved before needing to send in my machine thankfully.
7 de agosto de 2025
Resposta da Lelit
Thank you for sharing your experience! We're so glad to hear that both our Italian and US teams were able to assist and that your issue was resolved. We truly appreciate your kind words!
Happy brewing!
LELIT
Would have been perfect if responses…
Would have been perfect if responses are faster.
5 de agosto de 2025
Resposta da Lelit
Thank you for your feedback! We’re glad you had a mostly positive experience, and we hear you on the response time. We're always working to improve.
Warm regards,
LELIT
Assistenza online (nel mio caso Enrica…
Assistenza online (nel mio caso Enrica M.) in tempi rapidi, competenza nel risolvere problemi o semplicemente a chiarire dubbi
6 de agosto de 2025
Resposta da Lelit
Gentile Cliente,
La ringraziamo per il Suo gentile feedback e Le confermiamo la nostra piena disponibilità anche nel futuro.
Rimaniamo a disposizione,
Cordiali saluti,
LELIT team
LELIT
Ho acquistato una lelit KATE VIP LINE PL82T 4 anni fa', pagandola circa 1000 euro, morale della favola la porto in assistenza per una perdita d'acqua, per sistemarla mi hanno cercato 450,00 euro, pura follia, mai più peccato 🤮🤮
5 de agosto de 2025
Avaliação não solicitada
Resposta da Lelit
Gentile Sig. Lupoli,
La ringraziamo per avere condiviso i vari dettagli. Come confermato via mail, il nostro Servizio Clienti rimarrà in contatto con Lei e cercherà di capire meglio il Suo caso.
La ringraziamo fin da subito per la Sua collaborazione e rimaniamo a disposizione,
Cordiali saluti,
LELIT team
Great response from the Lelit team
Great response from the Lelit team. Completely resolved my issue. Thanks again!
28 de julho de 2025
Resposta da Lelit
Thank you for the kind words! We're so glad we could help and get everything resolved for you.
Happy brewing!
LELIT
Super snelle en goede service
Super snelle en goede service, oplosgericht, efficiënt en heel vriendelijk
5 de agosto de 2025
Resposta da Lelit
Hello Sofie,
thank you very much for your kind words!
We remain at your disposal,
Warm regards,
LELIT team
Great support.
5 de agosto de 2025
Resposta da Lelit
Hello!
Thank you very much for sharing your feedback.
We remain at your disposal,
Best regards,
LELIT team
Etwas schleppender Support
Etwas schleppender Support. Keine Ansprechpartner telefonisch erreichbar.
31 de julho de 2025
Resposta da Lelit
Hallo,
Vielen Dank für Ihr Feedback!
Es tut uns Leid, dass wir Ihre Bedürfnisse nicht sofort erfüllt haben.
Wir arbeiten kontinuierlich daran, unseren Service auf allen Ebenen zu verbessern.
Wir stehen Ihnen zur Verfügung, fall Sie andere Hilfe brauchen.
Mit freundlichen Grüssen,
LELIT Team
Resposta da Lelit
Hello,
Thank you very much for your feedback, we appreaciate it.
We remain at your disposal for further assistance.
Best regards,
LELIT team
I have been using the Lelit Bianca V3…
I have been using the Lelit Bianca V3 for a year now and couldn't be happier. The machine delivers consistently excellent espresso, and I absolutely love experimenting with the flow control to get the best possible shots from different beans. A big thank you to the Lelit Care team for their outstanding support and communication. Super helpful and responsive. Highly recommended for any espresso enthusiast!
25 de julho de 2025
Resposta da Lelit
Hello!
Thank you very much for your kind words and for sharing your experience with the LELIT Bianca!
We are thrilled to hear how much you are enjoying the machine and making the most of its features. It's also great to know our support has been helpful - thank you!
Best regards,
LELIT team
Support process is bad
My problem is intermittent. No one even responded until sent a picture of my box. There was no where to register.
15 de julho de 2025
Resposta da Lelit
Thank you for sharing your experience. We're sorry that this was your experience.
We’ll follow up directly using your review details to better understand what happened and make things right.
Kind regards,
LELIT
Resposta da Lelit
Hallo,
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr, dass Sie mit unserem Service zufrieden sind.
Mit freundlichen Grüssen,
LELIT team
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