I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
A empresa respondeu
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
A empresa respondeu
Contacted the company I purchased my Lelit machine from and was forwarded to the Lelit company. Lelit asked for necessary information about machine, product issue and proof of purchase. Once given req... Ver mais
Detalhes da empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contato
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,1
Muito Bom
233 avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful support people, happy customer
Lelit Support helped me to find the correct part to fix an issue with my espresso machine. Not only were they really helpful, I'm happy that I have a machine that can be serviced after years of use.
25 de setembro de 2025
Resposta da Lelit
Hello,
Thank you very much for your kind feedback!
We are here to help, please rely on us in case of questions or doubts. Thank you so much!
Regards,
LELIT team
too long to respond to queries
1 de outubro de 2025
Resposta da Lelit
Hello Peter,
thank you for taking the time to share with us your feedback.
We will learn from this and try to improve the timimg and be able to send a quicker answer to our customers.
Thank you again!
Regards,
LELIT team
Personale qualificato e risposta rapida…
Personale qualificato e risposta rapida e volta al soddisfacimento delle aspettative del Cliente
23 de setembro de 2025
Resposta da Lelit
Buongiorno Angelo,
Grazie mille per il riscontro positivo!
Siamo contenti che il nostro servizio è risultato utile, rimaniamo sempre a disposizione.
Buon caffè!
da LELIT team
I'd give 6 stars if I could.
I'd give 6 stars if I could.
I bought a used MaraX and one of the water tank handles was broken. Lelit normally doesn't stock replacement parts for that, but they offered to send me one for free!
19 de setembro de 2025
Resposta da Lelit
Hello Pieter,
Thank you very much for your feedback!
We're glad to read that our intervention has solved your request.
We remain at your disposal and send you our
Best regards,
LELIT team
Aucun Service après-vente
Je ne comprends pas pourquoi LELIT ne propose pas une liste de réparateurs agréés en FRANCE;
Ma centrale vapeur acheté il y a 5 ans a un problème de fuite au niveau de la cuve et LELIT me propose sans analyse détaillée du problème une réparation à 180 euros ou un échange standard à 250 euros;
Bref LELIT a une politique de réparation qui laisse à désirer.
LELIT a dit :
"l’assistance après-vente est assurée via nos partenaires de vente, qui coordonnent diagnostics et réparations pour les produits vendus par eux."
Ceci est faux car DARTY ne veux pas réparer (Marque LELIT ne fait pas partie des marques que Darty répare) et les revendeurs du site Darty ne propose aucune solution;
23 de setembro de 2025
Resposta da Lelit
Bonjour,
Merci pour votre message.
Aujourd’hui, LELIT ne gère pas un réseau de réparateurs « agréés » en direct en France pour les centrales vapeur : l’assistance après-vente est assurée via nos partenaires de vente, qui coordonnent diagnostics et réparations pour les produits vendus par eux.
Concernant votre centrale vapeur (≈5 ans) et la fuite au niveau de la cuve : le montant communiqué par notre équipe est estimé en suivant la problématique décrite par vous et l'age du produit.
Votre retour est précieux et nous aidera à améliorer nos services en France. Nous vous remercions et restons à votre disposition.
Bien cordialement,
LELIT team
I received goods that were damaged…
I received goods that were damaged (probably in transit). Additionally there was water emitting from the steam wand - this I was subsequently advised this was from internal testing - I believe it would be well worth Lelit mentioning this on the site to ensure clients do not jump to the wrong conclusion in that the unit has been used. Otherwise the communication with Lelit support (once the correct channels had been identified) was professional, concillatory and efficient.
23 de setembro de 2025
Resposta da Lelit
Hello David,
Thank you very much for your feedback!
We appreciate the suggestion and will check this with the marketing team as well. Happy to read that our support team has replied in a professional and efficient way.
We remain at your disposal for eventual questions and wish you a great coffee, every day!
Regards from
LELIT team
Service client très réactif
Service client aimable, très réactif et apportant de réelles solutions. Il y a un réel suivi.
17 de setembro de 2025
Resposta da Lelit
Bonjour,
Merci beaucoup pour votre commentaire!
Nous sommes contents d'avoir répondu à vos demandes et restons à disposition.
Bien cordialement,
LELIT team
Resposta da Lelit
Thanks for the kind words! We're that you have a good experience with our Support team and that you are enjoying your product.
Kind regards,
LELIT
Fast response
Fast response with my queries, following up also if the problem was solved.
4 de setembro de 2025
Resposta da Lelit
Thank you for your review! We are glad that our team provided you with prompt and thorough support. That is exactly what we aim for.
Happy brewing!
LELIT
Veloci e puntuali nelle risposte.
10 de setembro de 2025
Resposta da Lelit
Gentile Francesco,
La ringraziamo per il Suo riscontro!
Siamo contenti che siamo riusciti a rispondere alle Sue domande in tempo utile, rimaniamo a disposizione.
Cordiali saluti,
LELIT team
Resposta da Lelit
Hallo,
wir freuen uns, dass Sie mit uns eine positive Erfahrung gehabt haben!
Und stehen Ihnen gerne zur Verfügung!
Mit freundlichen Grüssen,
LELIT team
Resposta da Lelit
Hallo,
Wir bedanken uns für das positive Feedback und stehen Ihnen weiter zur Verfügung.
Mit freundlichen Grüssen,
LELIT team
Amazing and responsive customer support…
Amazing and responsive customer support that was very accommodating and understood my issues very well.
3 de setembro de 2025
Resposta da Lelit
We truly appreciate your lovely feedback. It’s great to know our team was able to support you quickly and with care. Thank you for sharing your experience with us.
Kind regards,
LELIT
Danke Lelit für den kompetenten Support
Ich habe mir erst neulich eine neue Siebträger Maschine der Firma Lelit gekauft – über ein externen Verkäufer allerdings. Wir beide - Anita und ich :) - hatten dann Startschwierigkeiten und die Servicemitarbeiterin von Lelit hat mich dann super kompetent, freundlich und schnell beraten, wie ich mein Handling verbessern kann.
Ich bin sehr zufrieden und freue mich über meine neue Espresso Maschine!
29 de agosto de 2025
Avaliação não solicitada
Resposta da Lelit
Hallo,
Vielen Dank für das Feedback!
Wir stehen Ihnen zur Verfügung, falls Sie weitere Hilfe oder Informationen brauchen.
Mit freundlichen Grüssen,
LELIT team
One of the best espresso machine companies
They were very professional I thank you very much and for me Lelit Elizabeth is one of the best espresso machine
23 de agosto de 2025
Resposta da Lelit
Thank you for your kind words! We’re so glad you’re enjoying your LELIT Elizabeth and appreciated our support.
Happy brewing!
LELIT
Lelit and in particular Enrica…
Lelit and in particular Enrica Montagnoli, who helped me sort out a couple of teething problems at the beginning, have being excellent. The delivery of my coffee machine was so quick, and I was able to purchase it at a reasonable price. I was really impressed by how efficient the whole process has been. Definitely recommend this company if anyone is considering buying a Lelit coffee machine - I bought the Anita. Once again thanks.
28 de agosto de 2025
Resposta da Lelit
Hello Will,
Thank you so much for your positive review!
We’re thrilled your Anita arrived quickly, and that the whole process felt smooth.
Enjoy your new machine, and if you ever need tips or support, we’re always here to help.
Thanks again for recommending LELIT!
Best regards,
LELIT team
My question was not answered at all
29 de agosto de 2025
Resposta da Lelit
Hello,
Thank you for letting us know.
We’re sorry if our service didn’t meet your expectations — this isn’t the experience we aim to provide.
It's our understanding that a person of our team has replied your initial question. Please reach out to us if you did not receive it or if our reply was not clear enough and you need more explanation.
Thank you very much!
We remain at your disposal.
LELIT team
Resposta da Lelit
Hallo Alexander,
Vielen Dank für Ihr tolles Feedback!
Wenn Sie noch Fragen haben oder weitere Unterstützung benötigen, sind wir jederzeit gerne für Sie da.
Mit freundlichen Grüssen,
Team LELIT
Muy profesionales
Muy profesionales, el servicio postventa fue efectivo y rápido
28 de agosto de 2025
Resposta da Lelit
¡Muchas gracias por tu reseña!
Nos alegra saber que el servicio postventa fue efectivo y rápido. Estamos a tu disposición para lo que necesites.
Un saludo,
LELIT Team
Breville did not care about the…customer situation
Breville did not care about the situation I was in. Surely there should be a better system. Great machine but will not indulge Breville products again.
27 de agosto de 2025
Resposta da Lelit
Hi Peter,
Thank you for sharing this feedback.
We’re truly sorry you felt unsupported—that’s not the experience we want for our customers.
We appreciate your positive note on the machine, and we take your point about needing a better system seriously.
While respecting your decision, we remain at your disposal, happy to earn back your trust, if possible.
Thank you!
Best regards,
LELIT team
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