I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
A empresa respondeu
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
A empresa respondeu
Contacted the company I purchased my Lelit machine from and was forwarded to the Lelit company. Lelit asked for necessary information about machine, product issue and proof of purchase. Once given req... Ver mais
Detalhes da empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contato
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,1
Muito Bom
233 avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best customer service!
We were having issues with the milk frother on our Lelit Grace. Customer service was very helpful. They gave us detailed instructions on how to check what was wrong, where to buy replacements, and how to repair it ourselves at home. Now our Lelit is running like new again, and we are very happy with the service we received. We also saved over €200 that a technician in Germany wanted for checking and repairing it.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Lelit
Hello Bart!
Many thanks for your kind words! We are glad to read that our support team has offered you all the necessary information and that your Grace is now performing correctly. Enjoy your coffee!
We remain at your disposal in case of any questions.
Kind regards,
LELIT team
Resposta da Lelit
Hallo Daniel,
Vielen Dank für Ihr Feedback!
Unser Kundendienst steht Ihnen zur Verfügung, falls Sie weitere Fragen haben,
Schöne Grüsse,
LELIT Team
Assistenza per ricambi fuori produzione
Ho avuto bisogno di acquistare un pezzo di ricambio per un articolo fuori produzione, il servizio clienti mi ha indicato uno shop esterno con il miglior prezzo sul mercato per l'articolo. Nulla da eccepire!
29 de janeiro de 2026
Resposta da Lelit
Buongiorno, Stefano!
Grazie per il Suo riscontro positivo!
Siamo contenti di avervi potuto offrire le informazioni utili.
Rimaniamo a disposizione,
Saluti da LELIT team
I ordered the wrong item from Lelit
I ordered the wrong item from Lelit, and needed to return it. Lelit provided some helpful information about how to arrange for the courier to collect the item.
The item was collected on time, and I have received my refund. All good!
29 de janeiro de 2026
Resposta da Lelit
Hello Mark,
Thank you very much for taking the time to send us your positive feedback!
We are glad to read that our support has been efficient.
We remain at your disposal and send you our
Kind regards,
LELIT team
La rapid respuesta .aunque no fuera e su totalidad la respuesta que yo esperaba Gracias
Gracias por la rápida respuesta .
27 de janeiro de 2026
Resposta da Lelit
Hola,
gracias por su feedback positivo. Nos alegra poder ayudar a nuestros clientes de la mejor manera posible.
Quedamos a su disposición.
Atentamente,
LELIT team
Poor Customer Support
I had to send daily emails for 7 days to customer service to get the next steps for warranty swap (machine malfunctioning). I believe that for a high quality product like this a better and faster response. I had to make changes on parts before agreeing to the swap leaving me without a machine for several weeks
14 de janeiro de 2026
Resposta da Lelit
Thank you for the feedback. We are sorry to hear about this experience. That is not our hope or expectation.
We will review your case to see what went wrong and will be in touch.
Kind regards,
LELIT
Ottimo servizio
Ottimo servizio, come tutti i prodotti Lelit, tornerò più di una volta per fare acquisti. Le migliori raccomandazioni!!!
12 de janeiro de 2026
Resposta da Lelit
Buongiorno!
Grazie mille per il riscontro positivo e per il tempo dedicato!
Lo apprezziamo molto, come apprezziamo il fatto che abbia scelto il nostro marchio per le Sue esigenze.
Il Servizio rimane a Sua disposizione nel case avesse bisogno di ulteriore assistenza e le mandiamo i nostri
Migliori saluti,
LELIT team
Muy rapido y muy eficaz
Muy rapido y muy eficaz, me mandaron un enlace con un vídeo y enseguida pude solucionarlo
Muy amables !
22 de janeiro de 2026
Resposta da Lelit
Hola Miguel,
Gracias por su feedback positivo. Nos alegra poder ayudar a nuestros clientes de la mejor manera posible.
Quedamos a su disposición.
Atentamente,
LELIT team
Sehr schnelle Reaktion
Sehr schnelle Reaktion, kompetente Rückfragen. Insgesamt sehr hilfreich!
22 de janeiro de 2026
Resposta da Lelit
Hallo!
Vielen Dank für ddas positive Feedback!
Es freut uns zu wissen, dass Sie von uns die richtigen Antworten erhalten haben.
Wir verbleiben Ihnen zur Verfügung, fall Sie weitere Hilfe brauchen.
Schöne Grüsse von LELIT Team
Resposta da Lelit
Buongiorno,
Grazie mille per il Suo gentile riscontro!
Rimaniamo a disposizione nel caso avesse bisogno di ulteriore assistenza.
Cordiali saluti da LELIT team
Sehr unzureichende und nicht…
Sehr unzureichende und nicht zufriedenstellende Rückmeldung
21 de janeiro de 2026
Resposta da Lelit
Hallo,
Vielen Dank für die Rückmeldung, und es tut uns Leid, dass die Informationen, die wir Ihnen geben haben, nicht zufriedenstellend waren. Wir werden dafür arbeiten, um unser Kundendienst in der Zukunft zu verbessen.
Falls Sie weitere Hilfe für Ihr LELIT Produkt brauchen, stehen wir Ihnen gerne zur Verfügung.
Mit freundlichen Grüssen,
LELIT Team
I contacted the company about a…
I contacted the company about a delivery question and they promptly responded.
I had to google contact info tho. It was not available on your website.
13 de janeiro de 2026
Resposta da Lelit
Hello,
thank you very much for your precise feedback.
We will start from this note and work to improve this aspect and be able to offer an even better contact point in the future.
We remain at your disposal,
Kind regards,
LELIT team
Resposta da Lelit
Hallo, vielen Dank für Ihr Feedback!
Wir stehen Ihnen zur Verfügung, falls Sie weitere Hilfe brauchen werden.
Schöne Grüsse von LELIT Team
My Mara x started having issues
My Mara x started having issues, lelit was very helpful in helping me fix the issue at home by giving me step by step instructions. I just wish there was an actually number I could have called to speak with someone, took a little more then 24 hours to respond to emails.
14 de janeiro de 2026
Resposta da Lelit
Thanks so much for your review. We are glad that are team was able to help you resolve the issues that you were experiencing.
We also appreciate your feedback about response times and phone availability. This is helpful as we aim to regularly improve our support.
Kind regards,
LELIT
Really appreciated the follow up and…
Really appreciated the follow up and support! Great Job!
13 de janeiro de 2026
Resposta da Lelit
Thanks for the kind words! We're happy that we could help you out!
Happy brewing,
LELIT
Extremly low response time and your…
Extremly low response time and your chat is always offline. Neither can fine the manuals or users guide in your website.
6 de janeiro de 2026
Resposta da Lelit
Thank you for the feedback. We are sorry that this was your experience. We will review your support case and follow-up with you directly to make sure you get the help you are looking for.
Kind regards,
LELIT
Poor quality machine broken within the…
Poor quality machine broken within the first year. Used the machine about 10 times. Customer care wanted $900 to fix a $1800 machine where the parts cost around $50. On Reddit many people complain about the poor quality or their new Lelit machines. I will be sure to tell everyone never to buy a Lelit machine when asked on the Reddit coffee group.
13 de janeiro de 2026
Resposta da Lelit
We’re really sorry to hear about your experience. This is not the experience we want for our customers.
We see you’ve already been in touch with our team, and we appreciate you taking the time to share your concerns here as well. We’ll follow up directly using your contact details to work toward a solution.
Kind regards,
LELIT
Very quick response with regular status…
Very quick response with regular status updates.
12 de janeiro de 2026
Resposta da Lelit
Thanks for your review! We're glad that you had such a positive experience with our team. That is exactly what we aim for!
Kind regards,
LELIT
Lelit is a company that provides the…
Lelit is a company that provides the Best customer service ever. Just buy with confidence, they keep their word as they want a happy customer.
Thank you.
5 de janeiro de 2026
Resposta da Lelit
Hello,
Thank you so much for your kind words and positive feedback!
We are happy to read that our customer service meets your expectations: thank you!
Enyoy your LELIT product!
Kind regards,
LELIT team
I love the bianca,and she loves me
25 de dezembro de 2025
Resposta da Lelit
Hello!
Thank you for your lovely feedback!
We remain at your disposal, please reach out if you need support.
Enjoy every moment with your LELIT Bianca!
Kind regards,
LELIT team
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