Lentiamo Avaliações 

72
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Horrible experience with this company. Good not received Constant denial of my consumer rights Once I was legally price correct then failed to respond for several messages and weeks. Taking legal... Ver mais

Avaliado com 5 de um total de 5 estrelas

Can't fault this company. Easy to order, good price based on the anticipated delivery time which they delivered on completely. A few places were slightly cheaper but their reviews were not good. S... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered lenses for the first time from Lentiamo and was concerned when they didn't turn up. Their customer service team did some digging for me and it turns out I'd entered my work address but my ho... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought a pair of sunglasses with Lentiamo, had to return as there was a little problem with a screw. Sent back with a pre paid Royal Mail label that they provided me. Meanwhile the order never arrived... Ver mais

Detalhes da empresa

  1. Eventos e Entretenimento

Escrito pela empresa

Lentiamo is the leading online optician when it comes to high-quality eyewear, fair prices and an optimal shopping experience.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

72 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(72)

14 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Really impressed with the customer service

I ordered lenses for the first time from Lentiamo and was concerned when they didn't turn up. Their customer service team did some digging for me and it turns out I'd entered my work address but my home postcode - entirely my mistake. They kept me updated and when the lenses arrived back at their office, they reposted them to me for no extra charge. They were understanding and friendly and even apologised for the inconvenience many times, when clearly it was my fault! Thank you!

30 de janeiro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor customer service. Misleading advertisement.

Photos of color lenses marked as 'real photos' show different brands than those sold on website. Don't be surprised when your lenses look NOTHING like you expected. Poor print quality with big pixels and poor color coverage.
Called them and explained the situation.
Got answer 'Color lenses look different on each eyes photos can not be used as reference'. As a user of AllVue Color I know what to expect from good quality lenses. Do not recommend this company.

Edit: Judging by the response, I did not form my arguments well.
Pictures named as -real photos- next to the item are indeed real photos. But NOT of the lenses you are trying to buy. I bought FreshLook ColorBlends. Judging by real photos provided they should have similar color coverage as my previously used AllVueColors. It's nowhere near it. It means -real photos- show real lenses, but of different brands. So I feel tricked into buying something that should have good color coverage, and in reality is absolulety not fitting my needs.

20 de janeiro de 2017
Avaliação não solicitada
logotipo da Lentiamo

Resposta da Lentiamo

Dear Marta,

Thank you so much for your review. First of all, we would like to apologise for the inconveniences caused to you.

We want also to apologise if you felt at any moment we were not replying to you in a formal way, I am pretty sure my colleagues did their best to answer your queries in the best possible way.

Regarding the coloured lenses, it is true that the colour will change depending on the natural eye colour of each person. The pictures we have as real ones, they really are. That is why some of them do not have a "good quality", because the clients have sent them to us and they are taken from different devices, mostly mobile phones. On the other hand, we have never said the final result of the lenses will be the same as the real pictures as the information we provide in the website about this has illustrative purposes, nothing else.

In addition to this, we express all the information concerning coloured lenses in our terms and conditions that the client accepts when placing the order: https://www.lentiamo.co.uk/terms-and-conditions.html, in the section of "colour and description".

We are deeply sorry that you are not happy with the lenses and our services, it is not our intention to upset our clients and, regarding the lenses, if you buy the same brand and colour somewhere else, they will look like the same.

If there is something else we can do for you, do not hesitate to contact us at info@lentiamo.co.uk or by phone to 0800 249 4219.

Have a lovely day.

Customer Service of Lentiamo.co.uk.

Avaliado com 5 de um total de 5 estrelas

Excellent Service!

I have had a very good experience with Lentiamo. I can honestly recommend them and I will continue using them.

Fast delivery and very good communication with the customer care team. Thank you.

11 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love it!

I found this website the best and cheapest for contact lenses! love their bonuses and even the Costumers Services is great! I recommend

15 de julho de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nice company

I really like their customer service. Also the delivery was fast. They had a good offer with eye drops

9 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service and excellent experience

I have ordered with Lentiamo many times. I like the website's simplicity and fast delivery of the products. I told me I get the good within 5 days and I got them in 2. No way, I buy anywhere else.

20 de janeiro de 2016
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst experience ever

I wish I can rate this as zero or minus five stars but I do not have that option. I did not receive my delivery 14 days after I placed my order on 21 December 2015. It has been only later that I found that the address was wrong. So I got in touch with the customer representative, which has been one of the worst. The head of the customer team initially agreed to replace my order on 4 Jan after I signed a written affidavit assuring that I had not receive the delivery, per his request. I told him that I was on my last pair and one of them was uncomfortable in my eyes. I also told him that I was expect the delivery before the New Year. The next day he said he changed his mind and what he said yesterday, about replacing my order so I can get my purchase as soon as possible did not count because he spotted that I submitted a review for a website complaining about the slow delivery. This was before I found the address was wrong. In the telephone call on 5 January, the head of the customer care accused me of a liar and said I was mean to post the review. Because of that, he would not post me the replacement until he gets the return from Royal mail. I was desperate to receive my order as one of them has been a bit worn out but he refused. I have never been humiliated by a customer representative in the past and this is the first time, really an eye-opening experience. If I am allowed to my opinion, this person is highly unprofessional and should not be allowed to be a member of the customer service in such a big company. For whatever reason, it has been my understanding that customers should be treated with a minimum level of decency and respect. This is indeed appalling, not only the delivery, but most importantly, the customer care team dealing with my concerns.

My last email from this person was that I did not deserve any respect because of my poor review of his company. And I wonder if I have the right to freedom of speech! I urge the company to retrieve our telephone conversation and start an investigation. Got no attention so far. If any of the customers who are reading this piece has any suggestion on how can I protect my legal rights as a customer and combat verbal violence. Please leave a message here. Thank you for that in advance.

5 de janeiro de 2016

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