Letang Auto Electrical LTD Avaliações 

604
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great prices and excellent customer service. I bought a water tank which was, for exactly the same product, the cheapest price on the internet and also the cheapest delivery cost. The delivery was... Ver mais

Avaliado com 5 de um total de 5 estrelas

WOW - what a great team at Letang. Following a discussion with the Technical and Sales team I ordered my Thule Residence G3 Awning Room yesterday lunchtime and it arrived at 08:30 this morning. T... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From the first phone call with Dan to the Retro fitting of the Horrex Fly Screen and the Memo Van Swing Arm was an absolute pleasure.Informative helpful and knowledgeable team.All I can say is that th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

After waiting 2 weeks for an item (Thule roof tensioner) which was advertised as 3 - 5 working days the item arrived with a broken fixing. Phoned LETANG and was told to email picture of broken fixing... Ver mais

Detalhes da empresa

  1. Mercado de Autopeças
  2. também em
  3. Mecânica de Carros
  4. Oficina Elétrica de Carros
  5. Oficina Mecânica

Escrito pela empresa

We are the new electrical generation who have been born into an age where vehicles and Transportation has been greatly advanced in mechanical and technological improvements, also in that same space of time vehicles incorporating electrical technology has had a phenomenal improvement in the industry and most vehicle on UK roads have an important electrical aspect to them. We cover a large area of southwest such as: Bath and District Area Bristol and District Area Wales


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

604 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 36% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(604)

111 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great prices and excellent customer…

Great prices and excellent customer service.
I bought a water tank which was, for exactly the same product, the cheapest price on the internet and also the cheapest delivery cost. The delivery was a little late, but a quick message to them and they chased Evri and it arrived the next day. I couldn't be more pleased with both Letang as a supplier and the tank they supplied.
I unreservedly recommend Letang Auto Electrical LTD.

2 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast delivery good price let me no when…

Fast delivery good price let me no when it was coming good service

25 de setembro de 2026
logotipo da Letang Auto Electrical LTD

Resposta da Letang Auto Electrical LTD

Thanks Brett! 😊

Glad you were happy with the price and delivery. We always try to keep customers in the loop so you know exactly when to expect your order.

Thanks for choosing Letang, and we hope to help you again soon!

The Letang Team 🚐

Avaliado com 5 de um total de 5 estrelas

I ordered 3 number static caravan…

After a slight misunderstanding of the colour of the items I had ordered and received I can only applaud letang auto for the swift service they gave in refunding the cost of the items and accepting the return of the items. I would have no hesitation in using letang autos in the future and thankyou for a pleasant outcome

28 de setembro de 2026
logotipo da Letang Auto Electrical LTD

Resposta da Letang Auto Electrical LTD

Hi Michael & Debbie :)

We’re really pleased we were able to get everything sorted quickly and that you were happy with the outcome. These things can happen, especially when there’s a misunderstanding over a product specification, so we’re just glad we could put it right for you without any fuss.

We really appreciate your kind words and your willingness to use us again in the future. You’ll be very welcome! 😊

Thanks again,
The Letang Team

Avaliado com 1 de um total de 5 estrelas

I haven’t recieved the order although…

I haven’t recieved the order although the courier says it’s been delivered. I’ve complained to them but no response

27 de setembro de 2026
logotipo da Letang Auto Electrical LTD

Resposta da Letang Auto Electrical LTD

Hi Allison,

We’re sorry to see your review and, of course, we understand how frustrating it is if you haven’t received your order.

However, this is the first we were made aware of any problem with the delivery. We had not received a phone call or email from you regarding the order before seeing your review this morning.

Your order was dispatched on 28th September and the courier tracking shows it as delivered and signed for on 29th September, with the signature recorded as “Michael”.

We have contacted you directly this morning and are now investigating the delivery with DX as a matter of urgency. We will, of course, do everything we can to get this resolved for you.

We’re a small business and always want the opportunity to investigate and resolve delivery issues for our customers before they escalate to a public complaint. We hope we can get this sorted quickly for you.

Kind regards,
Letang Auto Electrical & Vehicle Parts

Avaliado com 1 de um total de 5 estrelas

Useless customer service i ordered an…

Useless customer service i ordered an item 23rd september 2026 i had to keep chaseing chaseing chaseing there lies they kept saying it should be in soon the item never got dispatched because there constant lies they wasted 10 days of lies i still never got the item had a full refund please dont use this company as your items will never turn up they will fob you off with a whole load of make belive storys avoid avoid avoid at all cost

2 de outubro de 2026
Avaliação não solicitada
logotipo da Letang Auto Electrical LTD

Resposta da Letang Auto Electrical LTD

Hi Carl,

We’re sorry that you were unhappy with the wait for your order, and we’re disappointed to see some of the claims made in this review, as they don’t reflect what actually happened.

Your order was placed on the evening of 23rd September. On 25th September, we contacted you to explain that the item was expected into our warehouse around 28th/29th September and would be dispatched shortly afterwards.

The item was unfortunately delayed with our supplier, and we completely understand that you didn’t want to wait any longer. However, we were not ignoring your order or making up information — we were passing on the expected delivery information available to us at the time.

You subsequently requested a cancellation and we issued you with a full refund on 1st October, just one week after your order was placed. Your order also qualified for free economy delivery (2–4 working days) once the item was dispatched.

We’re always happy to understand a customer’s frustration when an item is delayed, and we’re sorry we weren’t able to fulfil your order within the timeframe you wanted. However, we do feel it is important to clarify that you were kept informed of the expected stock date and that your order was fully refunded promptly when you decided you no longer wished to wait.

We’re a small business and genuinely value our customers, so we’re sorry that on this occasion we weren’t able to meet your expectations.

Kind regards,
The Letang Team

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

WOW - what a great team at Letang. Following a discussion with the Technical and Sales team I ordered my Thule Residence G3 Awning Room yesterday lunchtime and it arrived at 08:30 this morning. That added to the fact they also had the lowest price anywhere is fantastic.
Definitely recommend this company - I will certainly be back.

Thanks Letang Team.........

30 de setembro de 2026
Avaliação não solicitada
logotipo da Letang Auto Electrical LTD

Resposta da Letang Auto Electrical LTD

Thank you so much for such a fantastic review!

It’s brilliant to hear that you were so happy with both the service and the delivery. We know there’s a lot of choice out there, so it really does mean a lot to us that you chose Letang — and even better that we managed to get your Thule Residence G3 to you first thing the following morning!

I’ll make sure the Technical and Sales teams see your lovely comments. They’ll be chuffed to bits!

Thank you again for your recommendation, and we look forward to helping you again in the future!

The Letang Team 😊

Avaliado com 5 de um total de 5 estrelas

From the first phone call with Dan to…

From the first phone call with Dan to the Retro fitting of the Horrex Fly Screen and the Memo Van Swing Arm was an absolute pleasure.Informative helpful and knowledgeable team.All I can say is that the 2 items I had fitted was a game changer in the Summer spending 3 weeks Cycling in France Switzerland and Belgium.Cant thank the lads enough.Would definitely do some upgrades with them again no problem at all.Brilliant

15 de julho de 2026
Avaliação não solicitada
logotipo da Letang Auto Electrical LTD

Resposta da Letang Auto Electrical LTD

Thanks so much for the fab review!

It was an absolute pleasure dealing with you, from that first chat with Dan right through to getting everything fitted. We’re really pleased the Horrex Fly Screen and Memo Van Swing Arm made such a difference on your trip — three weeks cycling around France, Switzerland and Belgium sounds pretty awesome to us! 😂

I’ll make sure Dan and the lads see this. It’s always nice to hear that the time and effort we put into getting things right is appreciated.

Thanks again for choosing us, and whenever you’re ready for the next van upgrade, you know where we are!

All the best,
The Letang Team 🚐

Avaliado com 1 de um total de 5 estrelas

DO NOT USE THIS COMPANY

After waiting 2 weeks for an item (Thule roof tensioner) which was advertised as 3 - 5 working days the item arrived with a broken fixing. Phoned LETANG and was told to email picture of broken fixing, which I did. Then more emails requesting what was going to happen, with no reply eventually I requested to return item for a full refund. Was told it is a warrantee claim! even though I can not use the item. 4 weeks later still waiting to find out what's going to happen! LETANG have taken our money and we have since realised ( from the delivery packaging) that the item was eventually sent from another company!

3 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stock availability cannot be trusted

I ordered a Thule backpack that was shown as in stock, with delivery advertised within 2–4 days. When I contacted the company for an update, I was told that this particular colour was not actually available and had to be ordered from the manufacturer. After some unclear communication about a possible delivery date, they cancelled my order.

The item is still shown as in stock on their website. Based on my experience, you cannot rely on the availability or delivery information displayed there.

10 de setembro de 2026
Avaliação não solicitada
logotipo da Letang Auto Electrical LTD

Resposta da Letang Auto Electrical LTD

Hi Artem,

We’re sorry we couldn’t get your Thule backpack to you as expected. Unfortunately, there was an issue with availability of your chosen colour, and we appreciate your patience while we looked into it.

Your order was fully refunded within six days, and we’re sorry for the disappointment. We’ve taken your feedback on board and thank you for bringing this to our attention.

The Letang Team

Avaliado com 5 de um total de 5 estrelas

Thule Ominster 6300 Awning fitted

After being let down by another online store for same product who then took money then said not in stock till September.
Contacted Dan , who said yes in stock can either fit or post

I was only just over an hour away so went for fitting.
Excellent team work is all I can say , old awning removed and new fitted all within 40mins.
Thank you Dan and team
Extremely Happy
Colin

26 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered a Fiamma sun canopy as were…

I ordered a Fiamma sun canopy as were cheapest on the internet. 4 days after the order they cancelled and returned the money. I contacted them and they told me there was an error and that price was too cheap, mmmmmm. They gave me another price (more) in which I agreed to and said I now need sending to the caravan site. They sent one to home and caravan site, this is not a small item. A casting on the leg broke, not Letang fault but the process to report a warranty is none existent. I told them which part I need from Amazon. 6 weeks later still not resolved I just bought the part myself. Wouldn't use again.

13 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Hi I purchased a item from here that…

Hi I purchased a item from here that had lots of stock paid in full only to have my order cancelled not knowing why I messaged the company to see if I could resolve the cancellation but no communication so not very impressed.

13 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely poor service and unreliable…

Extremely poor service and unreliable delivery. I ordered a Thule Omnistor 1200 on Friday, 24 July, expecting delivery within the advertised 1–2 working days. Unfortunately, the item arrived 17 days later on Monday, 10 August—long after I had already left for my summer holiday, completely defeating the purpose of the purchase. My experience with this company was incredibly frustrating for several reasons. Zero Communication: I tried calling, messaging via Shop Chat, and messaging via the shop's WhatsApp for a week with no response. Misleading Updates: I was repeatedly promised "next-day shipment," but the shop application continuously showed the item was still awaiting dispatch / awaiting details from the seller. Deceptive Support: Customer service gave contradictory excuses. I was eventually told the system glitched because five people ordered at once, and that the item was actually shipping from a third-party supplier. If an item is fulfilled by a third party, this should be clearly stated at checkout as standard delivery times cannot be met. I am highly disappointed with the lack of communication, the false promises, and the overall poor service.

30 de julho de 2026

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