I love my LetPot Senior! I live in a place that drops down below 0F quite a bit, and we just got snow in April! My climate is far too cold to grow Thai Basil outdoors, but my LetPot allows me to grow... Ver mais
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Veja o que dizem as avaliações
The first D3 unit I purchased showed up with a damaged power supply. After trying to replace it myself, I reached out to the company directly. Kath was extraordinarily helpful in resolving my issue.... Ver mais
My little countertop garden was doing great for just over 1 year then stopped working. With no expectations I submitted an enquiry though the app. They had me send some videos and pictures, figured ou... Ver mais
When we received our LetPot we were very excited to get it and start growing. But like a lot of products sometimes things happen unexpectedly and our system stopped working. I immediately contact cust... Ver mais
Detalhes da empresa
Escrito pela empresa
LetPot® provides advanced indoor hydroponic systems, plant watering solutions, and other smart indoor gardening products. Seamlessly integrated with the LetPot App, you can achieve optimal plant care through self-management, automatic supply, and real-time monitoring. Enjoy year-round freshness effortlessly.
Informações de contato
hong kong, China
- service@letpot.com
- letpot.com
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Love it!
I wanted an updated hydroponic system and for a decent price. With the discounts and the style of the system it became a no brainer! I kept below my budget and found a fantastic hydroponic garden. I absolutely love my garden!
The LetPot air is amazing
The LetPot air is amazing
I put in fruiting plants and flowers to see if they'd both do well. Everything is thriving and I can't wait to continue planting!
brilliant automation!
Fast shipping, awesome product - makes vacations a breeze! Its wonderful to not worry about my plant children while on an extended trip. I love how intuitive it is to set up.
Solar watering timer/wifi
Solar watering timer/wifi: Well, I should have considered the bad ratings before buying it.
First off, The item leaked from the water intake connection right out of the box, even after replacing the seal it came with.
Second, it won't connect. Period. If you manage to get a connection today, tomorrow it won't work. No matter how many times you reset EVERYTHING, it will keep having connection issues, to the point where it skips the tasks and therefore becoming totally unreliable.
Last: Yeah, the "solutions" offered by customer support end up with the typical generic "please contact us" that gets you nowhere. A very flawed product, apparently built with cheap parts. Don't recommend at all.

Resposta de letpot.com
I have not received the order yet
I have not received the order yet, so I cannot rate the experience. The item I ordered is still in China and I have no idea when I will receive it. Kinda hard to give a rating until I receive the order. Not real impressed here.

Resposta de letpot.com
Great birthday gift!
My son gave me a LetPot for my 81st birthday in February. First, I must say I love this wonderful device. It was so easy to set up and made me proud of myself that I could do it. I'm growing some tomato seeds I saved this winter from those different colored small tomatoes. I was planning to give the seeds to my son to start, but now I can do it myself. I bought seeds for the herbs I like to grow every year, and now I don't have to pay big bucks to purchase the plants at the garden center. I love watching the basil, chives, parsley, rosemary, cilantro, and dill come to life. I've ordered replacement parts to continue starting more seeds when I place my plants outdoors.
Received item in excellent working…
Received item in excellent working order faster than expected
RECOMEND FOR ONGOING 5-STAR CUSTOMER SERVICE & PRIDUCT SUPPORT
Thorough information about products made it easy to compare and decide which system best suited our needs.
An important factor in choosing LePot over other brands is that all accessories and replacement parts are available to purchase individually and are not over priced. This is not the case for many brands that over price replacement parts making the system not affordable long term. Also replacement parts are hard to find for many brands that limit distribution stock or simply don’t produce parts.
5 stars for dispatch and customer seẻvicez Online oỏdering was simple without hidden charges. Shipping was free and quick. The products were well wrapped and arrived without damage. One item was tracked as delivered but didn’t arrive.I contacted customer service and a replacement was immediately dispatched and it arrived very quickly.
The LePot Senior is a gift for my son. He found set up to be straightforward, quick and easy. Seeds have not yet been planted so I can’t review the system but if it is as good as the company is to interact with have high expectations that a good review is forthcomming.

Resposta de letpot.com
The LetPot staff is at the tip of the…
The LetPot staff is at the tip of the iceberg in responding to every single request for assistance without any hesitation. I’ve sent numerous requests for support.
The Pot team is knowledgeable and helpful, really helping to relieve my anxiety. Thank you, LetPot!
Extremely Poor Customer Service
Have repeatedly inquired regarding unreceived order:6151 via email and representative by the name Tim has provided unsatisfactory customer service continuously ignoring this issue and making no effort in attempting to resolve with last message received on 3/11/25:
“ Dear Paul
Sorry about that. You can try contacting the logistics provider to check the status of your shipment”. Have also requested matter be escalated to a supervisor to no avail. I have reiterated numrous times order 6151 was unreceived.

Resposta de letpot.com
Replacement on the way
Hello! I love your products but one set arrived broken and I have not been able to get a replacement. Other than that, my whole apartment is self irrigating.
On edit I give Letpot a 5 because they have responded and will replace the broken part.

Resposta de letpot.com
Sweet Basil
Letpot is amazing The Letpot lets us enjoy herbs and they give us a much more subtle flavor. Thyme herb 🌿 fresh is a difference between fresh and one bottled up. This is a good well designed for anyone who love to have fresh herbs in the kitchen.

Resposta de letpot.com
Nice to be able to get additional…
Nice to be able to get additional pieces to expand the capability of my system

Resposta de letpot.com
LetPot Max touch screen intermittently works
My new LetPot Max touch screen doesn’t always work- sent pictures and emails- I have to periodically unplug it- then plug it back in to work

Resposta de letpot.com
Pump did not work
I setup everything and was disappointed that the pump was not working. My WiFi connection said Pump Malfunction.

Resposta de letpot.com
So easy to grow things with letpot

Resposta de letpot.com
Happy with product
Happy with product. Only place I could find large sponges and cages for my MAX machine. The delivery time was long but came from abroad so I guess that is normal.

Resposta de letpot.com
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