I recently completed my Diploma of Business and Diploma of Leadership and Management with LET Training. The course content was easy to navigate and understand and my trainer was consistently responsiv... Ver mais
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This is one of many courses I’ve completed with LET Training, and once again I had a really positive experience. Most recently, I completed a WHS course with the team. The course was well deliv... Ver mais
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LET Training has been great to work with. Assessment is marked very quickly, and the assessor (Marissa), is amazing at responding quickly and assisting with role plays, and anything else you require.... Ver mais
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Wish I could give more stars. I had a terrible experience enrolled in the same course at TAFE Digital. The teachers were unresponsive, disinterested and didn't appear to know their subject. I was skep... Ver mais
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Detalhes da empresa
Escrito pela empresa
LET Training provides nationally recognised online training courses. From Human Resources to Leadership & Management, Business & Administration and Work Health & Safety, all of our courses are delivered entirely online. You can study anywhere, anytime. As a National Registered Training Organisation (RTO no.41179), LET Training is proud to deliver online training courses at a variety of levels. All students studying with LET Training will receive support from our dedicated trainers five-days-a-week.
Informações de contato
Suite 2, Level 4, 17-21 Hunter Street, LET Training, 2150, PARRAMATTA, Austrália
- 0296333929
- lily.li@lettraining.com.au
- lettraining.com.au
4,7
Excelente
162 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wasn’t able to get enough feedback from…
Wasn’t able to get enough feedback from a question I got wrong..
30 de abril de 2021
Resposta da LET Training
Hi Marcia,
We are sorry to learn of your experience and would like to resolve your concerns as soon as possible. I have spoken to our administration team and they will be contacting you to arrange a phone contact with a trainer and further clarification on your feedback.
EDIT 13/05: Hi Marcia, we contacted you on the 11/05/2021 via email to book a trainer contact in with you. We are yet to hear back from you, for further assistance please send us a return email.
EDIT 28/05: Hi Marcia, we would like to get in touch with you to support you further. Please respond to our email or contact our administration team by phone.
Kind Regards,
Kathryn
Kathryn - Learning and Development Advisor
LET Training brilliant
LET Training are a wonderful training provider, there have helped me tremendously throughout my course. They are very easy to contact & are always able to assist you with any issues or concerns you may have. The trainers are absolutely brilliant especially Ian, he has helped me & guided me throughtout my course. Highly recommended LET Training
29 de abril de 2021
Resposta da LET Training
Hi Leanne,
We are so grateful to read your kind words! As always, it is a pleasure having you as a student with us!
Kind Regards,
Kathryn
Kathryn - Learning and Development Advisor
Constructive feedback
I find the reading material easy enough to understand, however when it comes to the assessment material, the layout of what is required can be over complicated making in confusing to get a clear understanding of what is required.
29 de abril de 2021
Resposta da LET Training
Hi Louise,
We appreciate your feedback, we can use your feedback to improve our students experience. I have sent you a email for some further information, I hope to hear from you soon so we can discuss further.
EDIT 06/05: Hi Louise, I sent you a email on the 03/05/2021, unfortunately I have not heard back from you. We hope to hear from you soon with further details.
EDIT 10/05: Hi Louise, we are yet to hear back from you. Please respond to my email so we can assist further.
EDIT 14/05: Hi Louise, as discussed via email - we have registered your feedback in our review register, which we will take on onboard when we review the learning and assessment materials. We recommend your trainer will be the best source to assist you in the meantime, please respond to my email if you would like this organised.
Kind Regards,
Kathryn
Kathryn - Learning and Development Advisor
Your workbooks and Learning Modules are…
Your workbooks and Learning Modules are easy to read and understand. My assessments are marked very quickly and results returned within a day of being submitted. Webnairs are also another great tool to use for learning and assessments.
29 de abril de 2021
Resposta da LET Training
Hi Jodi,
What wonderful feedback! It is great to hear you are enjoying your learning experience with us, we really appreciate your kind words!
Kind Regards,
Kathryn
Kathryn - Learning and Development Advisor
Trainer was very rude a d unhelpful…
Trainer was very rude a d unhelpful will never recommend to anyone is also lucky I didn't report to asqa
29 de abril de 2021
Resposta da LET Training
Hi Craig,
Thank you for your review and taking the time to provide your feedback. We are currently investigating your feedback and will reach out to you again soon.
EDIT 13/05: Hi Craig, we contacted you by email to assist further in this matter, unfortunately you have requested to pass the offer. Please feel free to reach out should you change your mind.
Kind Regards,
Kathryn
Kathryn - Learning and Development Advisor
LET Review
Excellent support & a great experience working with the LET team to achieve a pass & gaining valuable knowledge.
27 de abril de 2021
Resposta da LET Training
Hi Peter,
Thank you for your wonderful review, we really appreciate it!
Kind Regards,
Kathryn - Learning and Development Advisor
Customer service and tutors v good
Customer service and tutors v good.
Only problem I've encountered was with the actual teaching program at the start but it was dealt with quite quickly and effectively.
23 de abril de 2021
Resposta da LET Training
Hi Anna,
Thank you for your positive feedback, we appreciate it.
In regards to the issue you have encountered, I have sent you a email for further clarification. We hope to use your feedback in order to improve our students learning experience.
EDIT 30/04: Hi Anna, we are yet to hear back from you. If you could please respond to my email it would be greatly appreciated.
EDIT 04/05: Hi Anna, I have sent you a follow up email, we hope to hear from you soon.
EDIT 06/05: Hi Anna, we never heard back from you on this review. Feel free to reach out to us.
Kind Regards,
Kathryn
Kathryn - Learning and Development Advisor
My tutor is great
My tutor is great, always ready to help but the website needs works. Having to in and out of different areas is difficult. Also the webinars should be revamped, some of us haven’t studied for years and the webinars need to be more clear.
22 de abril de 2021
Resposta da LET Training
Hi Lauretta,
Thank you for taking the time to write us some valuable feedback, we really appreciate it. I have sent you an email, we would like to learn more on your experience with the webinars and website to see what we can do to improve our students experience.
EDIT: Hi Lauretta, thank you for our phone conversation on Friday. We appreciate your feedback and are looking into this at current, as advised over the phone I will follow up with you in a week or so time with the results.
EDIT 06/05: Hi Lauretta, thank you for your patience. I have sent you a email with the results. Once again thank you for your feedback, feel free to reach out to me or your trainer if there is anything further we can help you with.
Kind Regards,
Kathryn
Kathryn - Learning and Development Advisor
I am happy with the website and the…
I am happy with the website and the theory part of the assessments. But the practical assessments in my opinion are unclear, messy and repetitive. Its almost impossible to understand these assessments. Quite frustrating.
22 de abril de 2021
Resposta da LET Training
Hi Isaac,
Thank you for taking the time to write us a review and we apologize your experience did not meet your expectations. Our administration team will be in touch with you, to discuss how we can make your learning experience better - we will be suggesting some further guidance with trainer support and how to break done individual tasks.
EDIT 29/04: Hi Isaac, we have reached out to you with further discussion on this review and offered some alternatives to make your experience easier with us. I will reach out to you in a weeks time to see how these changes are going for you.
EDIT 06/05: Hi Isaac, once again thank you for providing your feedback. I have organising for your trainer to contact you and provide some further clarification on the practical assessments. I have sent you a follow up email to confirm if this has helped and to confirm if your concerns have been rectified.
Kind Regards,
Kathryn - Learning and Development Advisor
Guidance and support.
Thank you Lily for your guidance and support. Your feedback was always very helpful.
22 de abril de 2021
Resposta da LET Training
Hi Michelle,
Hearing that you had the best experience is the best thing we could hope for! We would like to thank you for sharing this great review with us and the community.
Kind Regards,
Kathryn
Kathryn - Learning and Development Advisor
Relevant content and informative…
I am enjoying my journey studying with LET Training. Experienced and supportive Tutors always available to assist when needed. Thank you :)
22 de abril de 2021
Resposta da LET Training
Hi Kristy,
We take pride in giving outstanding service to every student and we are overjoyed to receive your compliments and appreciation, thank you for taking the time to leave us such a wonderful review!
Kind Regards,
Kathryn
Kathryn - Learning and Development Advisor
Struggle a lot with understanding the…
Struggle a lot with understanding the questions asked and when asked for clarification I just get talked over
Some help has been good but I feel like the lecturer gets annoyed I don’t pick things up at his pace
22 de abril de 2021
Resposta da LET Training
Hi Paul,
We are sorry to hear about your disappointment with us and hope you will accept our sincerest apologies. Our team is working hard to ensure your concerns are rectified, our administration team will be in touch to schedule a contact with you to refine the process of communication.
EDIT: Hi Paul, thank you for the phone conversation on Thursday. As discussed with your new trainer on Thursday, we have sent you a training plan and organised a new trainer for you. I will touch base again with you in a week or so time, just to follow up on how things are going.
EDIT 10/05: Hi Paul, I have sent you a follow up email to confirm what we have done to resolve this matter, please feel free to reach out to me or your trainer with any further feedback.
Kind Regards,
Kathryn
Kathryn - Learning and Development Advisor
Booklets, questions, marks and information in assisting with corrections.
I am doing a Certificate 4 in WHS. With my Recognition of Prior Learning due to my current Certificate 4 in OHS I have had a fair reduction in my WHS tasks. I appreciate the information given to me when I come across an incorrect answer to a question my assessment is asking me to answer. This information makes it easier for me to understand where I went wrong with the answer and not just letting me know I went wrong. Thank you.
22 de abril de 2021
Resposta da LET Training
Hi Roman,
Thank you for your detailed and thought out review. It is really helpful to know our resources are really paying off!
Kind Regards,
Kathryn
Learning and Development Advisor
High level documentation
High level documentation, trainers highly skilled and easy to deal with.
22 de abril de 2021
Resposta da LET Training
Hi Carl,
It is fantastic to hear your positive feedback! We really appreciate it.
Kind Regards,
Kathryn
Learning and Development Advisor
Ray McCall is the best instructor and…
Ray McCall is the best instructor and teacher, I have ever had the pleasure of being taught by. The LET Team provide reliable and contemporary learning material that is easy to read, comprehend and apply.
22 de abril de 2021
Resposta da LET Training
Hi Robert,
What a fantastic review, it is great to hear you had such a great experience! Ray will be pleased to hear your kind words, I will be sure to pass on your feedback.
Kind Regards,
Kathryn
Learning and Development Advisor
Support receive from the Let training…
Support receive from the Let training and the trainer Bilal is excellent.
22 de abril de 2021
Resposta da LET Training
Hi Rajipha,
Thank you for your kind words! I will be sure to pass on your feedback to Bilal!
Kind Regards,
Kathryn
Learning and Development Advisor
Fantastic support and back up ...
22 de abril de 2021
Resposta da LET Training
Hi Dean,
We appreciate your kind words, we are always happy to help!
Kind Regards,
Kathryn
Learning and Development Advisor
I enrolled and honestly have not done…
I enrolled and honestly have not done much since, due to business, however I hold some previous qualifications, and some existing units and wanted to do a combination of RPL and sessions. While there is an amount of automated communication. there is little to no personal contact or follow-up.
It does not help that I have not been in contact either, however I have dealt with 4 - 5 training organisations over the last decade, and on current performance, would not deal with your again nor recommend you.
22 de abril de 2021
Resposta da LET Training
Hi David,
Thank you for your review and feedback, we appreciate that you have taken the time to provide us with your feedback as all feedback is always useful to LET Training. We are sorry that your experience has not been satisfactory and would like to work with you on resolving your concerns. Our administration team will be contacting you to schedule a time for further discussion on your feedback, we are currently investigating the matter.
EDIT 29/05: Hi David, one of our trainers has contacted you to discuss your feedback further and apologise for your experience. As discussed, please send your trainer some of your availability times, so we can work with you on providing the best possible experience in your study with us.
EDIT 06/05: Hi David, I have sent you a email with further details on what we are doing to improve your experience. Thank you for your time and understanding in resolving this matter, feel free to reach out to me or your trainer if there is anything further we can help you with.
Kind Regards,
Kathryn - Learning and Development Advisor
No direction with questions
Don’t really tell unit guidlines, don’t agree with marking criteria and don’t get shown it
Trainer has connected with me which was little to no help no resolution was reached with trainer and trainer essentially putting blame on me extremely poor when the trainer says things like "I dont know what to say" "This has never happened before" " I don't know why I'm supposed to call you"
Puts absolutely ZERO faith in the trainers that they have there marking the assignments
There is NO Marking criteria to provide further support on the trainer didnt even mention it !!!
22 de abril de 2021
Resposta da LET Training
Hi Georgina,
We would like to apologize your experience with us has not been satisfactory.
Our feedback for students can be accessed on your online learning portal, the feedback we have provided in this case is instructional and accessible. If you would like assistance on where to find your feedback, please let us know as we are always happy to help. Our administration team will be reaching out to you to schedule a time for further assistance.
EDIT 26/04: Hi Georgina, our administration team has sent you a follow up email. Please respond to our email so we can assist you further.
EDIT 30/04: Hi Georgina, we are yet to hear back from you. Our administration team has booked a trainer to contact you next week, we hope to hear from you then.
EDIT 13/05: Hi Georgina, we sent you a follow up email on the 30/04 and also called you with no answer. Please return our call or send us a email, so we can assist you further.
EDIT 03/06: Hi Georgina, thank you for your return email. Your trainer has contacted you by phone in hopes to explain and offer further support on the marking criteria. I have sent you a follow up email with some further advise on the support options we can offer, please respond to my email if there is anything further I can help you with.
Kind Regards,
Kathryn
Kathryn - Learning and Development Advisor
Excellent support so far 😊
22 de abril de 2021
Resposta da LET Training
Hi Lefki,
That is fantastic to hear! We are pleased you are happy with the results, feel free to reach out to us if there is anything further we can help you with.
Kind Regards,
Kathryn
Learning and Development Advisor
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