Leva Clinic Avaliações 

61
O TrustScore é 4 de um total de 5

4,1

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A great admin team and always eager to help as much as possible. The consultants that I have spoken to have listened to me and if my regular prescription is out of stock they have always found me a... Ver mais

Avaliado com 5 de um total de 5 estrelas

All correspondence with Leva clinic has been swift and easy. My consultation was really nice and I found my doctor calming and helpful. I was prescribed 30grams a month which may not be quite enough... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My experience with the Leva clinic has been seamless. I felt safe in the hands of Doctor Bhaskar, who helped reassure me that my medication was tailor made for my needs. The clinic never pursued me w... Ver mais

Avaliado com 5 de um total de 5 estrelas

I came across Leva clinic online and saw the pain management programme offered. It is a fully digital which is great (especially with covid), and the programme itself is well structured with really... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Policlínica
  2. Consultor de Saúde
  3. Clínica de controle da dor
  4. Médico para o tratamento de dores
  5. Clínica de Fisioterapia
  6. Clínica especializada

Escrito pela empresa

Leva Clinic is the UK’s first Care Quality Commission (CQC) registered online clinic for treating persistent pain. The clinic offers patients personalised care through an expert pain team of doctors, clinical psychologists, nurses and physiotherapists.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

61 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(61)

7 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Lovely Leva!

Leva have been my pain managment clinic for nearly two years. They have been consistently helpful, friendly and clear. There have been no problems I can recall and they reply very quickly to any contact. Thoroughly recommended and worth every penny for their service. I have no intention of using anyone else for pain management.
Keep up the good work Leva!

8 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Since i became a patient with Leva…

Since i became a patient with Leva Clinic, my life has improved ten fold. Not only do i get the correct medication to manage my cronic illness and constant pain, but i get the support i need too.

During my 3 monthly reviews, I am listened too and my requirments are met. I genuinely could not be happier.

Thank you Leva!

4 de julho de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Mixed feelings

I have mixed feelings.

It used to be good customer support but that has got worse

Prescriptions are not done on time and sent off late to pharmacy.

Mistakes are made constantly in communication between the clinic and myself.

Not sure what has changed but the service is really bad now from what it was before.

It takes about 2 weeks from asking for a prescription to getting it. That is if there are no stock issues which there is every month.
Stock isn't their fault, but bad communication is.
Slow to contact people about stock if they contact you at all without chasing.

Delays from asking for a prescription to the doctor signing it, to you sending it off need to be sorted.

Why can't another doctor sign prescriptions? Surely for repeat anyone can sign! Doesn't have to be once a week when the doctor comes in! That is really bad!

And finally, the follow up fees are too high. £99 every 3 months for a 3 mins appointment just so I can get a repeat prescription is too much.
That is an outrageous cost.

30 de março de 2022
logotipo da Leva Clinic

Resposta da Leva Clinic

Dear Amy,

Thank you for your feedback and we are sorry to hear you aren't happy with your experience at Leva Clinic. We have recently expanded our in-house clinical team to process repeat prescriptions which should reduce waiting times going forward. Please do not hesitate to contact us so we can fix any outstanding issues for you.

Sincerely,
Leva Clinic team

Avaliado com 3 de um total de 5 estrelas

Changed for the worse!

This is my updated review as over the last 4 months, service has been terrible!

Prescriptions sent late to pharmacies so you don't get your medication until a week or two late even if you ask a week in advance.

I request a week in advance and then it still takes 2 weeks to turnaround recently.

I know when I used to deal with Sarah it was fine. This is just since Petra. Not blaming Petra of course, just saying change happened and for the worst somewhere.

I never get a prescription on time anymore and it is my medication!
1-2 weeks late is normal now which is disappointing.

I hope this can be sorted as it is really poor now that prescriptions are so late.

It is not the delivery part either, it is from asking for a repeat to them sending it off and the pharmacy receiving it. The whole asking for repeat prescriptions part is slower than ever before.

I really hope to changes for the better again.
I will change my review when it does.

11 de fevereiro de 2022
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

We are sorry to hear of your negative experience at Leva Clinic. We take all feedback from our patients seriously and thank you for taking the time to share your experience with us. We are looking to implement solutions to decrease the current turnaround time for the issuing of prescriptions as soon as possible. Please do get in touch so we can discuss this further and resolve the issue for you.

Sincerely,
Leva Clinic team

Avaliado com 1 de um total de 5 estrelas

Poor

Poor, chaotic service from the outset - inadequate process of determining suitability for trial before having to pay £199 to be told I wasn't suitable in the first seconds, then no follow up with prescription or appointment. They didn't send me any details of the 'free' pain management programme. Made my headache worse rather than better

24 de janeiro de 2022
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

We are sorry to hear of your negative experience at Leva Clinic. Although we try our very best to ensure Project Twenty21 patients are screened appropriately, medical advice can only be given by the pain consultant. The purpose of the eligibility call to ensure the necessary documentation can be provided and requirements are met to proceed to a consultant appointment. Medical Cannabis is an unlicensed controlled drug, and so prescriptions are written at the discretion of the trained Pain Consultant Doctor and the Medical Governance Board. However, we welcome your feedback and have since improved our eligibility call processes to ensure it is made clear that the final decision regarding an individuals suitability to join the project is to be made by the consultant during the initial consultation. We apologise that you did not automatically receive your access code for our pain management programme. A member of the team should now have been in touch to share this with you. Please do let us know if this is not the case. If there is anything we can do to support any further, please no not hesitate to get in touch.

Sincerely,
Leva Clinic team

Avaliado com 5 de um total de 5 estrelas

Leva Clinic - supportive, informative and effective.

The team at the Leva Clinic have shown exemplory care and professionalism during my time at their clinic. I was initally worried about starting with Leva, however the process was seemless and the amazing admin team went above and beyond to insure a smooth transition between clinics.

I have lived with chronic pain for over 13 years and during my time have seen many pain clinicians, healthcare specialists and consultants. Yesterday was the first time I have left an appointment feeling validated, accomplished, and capable of tackling the challenges and goals I have set for myself. My Dr recognised where I was in my pain journey, and offered insight and advice on how to tackle these goals.

My doctor was knowledgable about my condition and took time to learn how it uniquely impacted me; not only in my present but in the past too. She took any concerns I had about medication and use, and framed it in a way that addressed my concerns and educated me on effecitve pain management for my condition. I am looking forward to working with them again in the future. Thank you again!

14 de dezembro de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

Thank you very much for your positive review - we are very pleased that you felt we went above and beyond for you. We will be sure to pass on your feedback to the team.

Please do not hesistate to reach out to us should you require any further treatment or support in the future.

Best wishes,
Sarah Marten (Clinical Operations Manager - Leva Clinic)

Avaliado com 5 de um total de 5 estrelas

Leva clinic is 5 star service from start to finish

The experience I've had with Leva clinic so far has surpassed my expectations
Admin alone is brilliant responding within a few hours if that to any emails I send and have kept me updated

I had my first appointment just over a week ago with someone from LEVA clinic then again today with Dr Charlotte Small who was highly knowledgeable in my illnesses which sadly some NHS doctors have to ask what it is yet Dr Small really knew her stuff which gave me full confidence in her treatment with LEVA clinic

I feel very fortunate I came across this clinic as you can tell they genuinely care about their patients and their goals to get you feeling much better

This may seem expensive but the service you receive is second to none.

I can't thank the staff and doctors for their time dealing with my case and it's breeds hope that I finally found someone who wants to listen and doesn't dismiss my symptoms and gave me time to get my words out which sometimes get muddled up due to Neurological issues

I've been under several NHS specialists all that gave me the typical their is no cure or medications for the illnesses you have and then my pain dismissed and discharged or even treated like a drug seeker

The frustration led me for further answers on a solo journey fighting as my own advocacy and sometimes begging and pleading for help and pain relief.

If your feeling like this then please get in touch with the doctors at LEVA clinic because like myself you will feel like you've won the medical lottery I feel like I have hope and faith something I've lacked for so many years.

I'm so greatful and smiled today which I haven't been able to do in weeks through hopelessness....Thank You Dr Small and your amazing team I'm excited to work with you all in the future and to feel the benefits of all your hard work and dedication

11 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A much needed pain service

I’m delighted by the service offered by Leva - something that has been sorely lacking in the pain space until now. The team are all experienced pain specialists, but most importantly are kind, compassionate and empathetic. Having access online to specialists without waiting lists, long travel times etc makes a huge difference. Thank you!

20 de agosto de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

Thank you very much for your positive review - we are very pleased that you found our clinical team to be kind, compassionate and empathetic. We will be sure to pass on your feedback to them.

Please do not hesistate to reach out to us should you require any further treatment or support in the future.

Best wishes,
Sarah Marten (Clinical Operations Manager - Leva Clinic)

Avaliado com 5 de um total de 5 estrelas

Leva Clinic - truly amazing.

I've had such a great experience with Leva Clinic and am so grateful for this amazing innovation. I would highly recommend trying Leva Clinic to anyone who suffers from chronic pain, the whole team is incredibly understanding and very experienced in dealing with pain conditions.

15 de agosto de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

Thank you very much for your kind review and encouraging words. We are delighted that you felt our team to be understanding and experienced. We will pass on your feedback to the clinicians.

Should you require any further support please do not hesitate to reach out to us.

Best wishes,
Sarah Marten (Clinical Operations Manager - Leva Clinic)

Avaliado com 5 de um total de 5 estrelas

Excellent

Leva Clinic's online pain management service has been amazing in its ability to provide relief to patients with chronic pain. The personalised programmes have worked wonders and the staff are very responsive and helpful.

13 de agosto de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

Thank you very much for your feedback! We really appreciate you taking the time to leave a review of Leva Clinic. I will be sure to pass this feedback on to the rest of the team.

Best wishes,
Sarah Marten (Clinical Operations Manager - Leva Clinic)

Avaliado com 5 de um total de 5 estrelas

A very helpful online pain management programme

I came across Leva clinic online and saw the pain management programme offered.
It is a fully digital which is great (especially with covid), and the programme itself is well structured with really helpful bespoke advice. The team of clinicians are very professional and are experienced in helping patients living with chronic pain. I am very grateful for how much they have helped me!
Thank you Leva Clinic!

24 de julho de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

We are delighted that you have been helped by our wonderful team at Leva Clinic. I will pass on your feedback to the clinicians and I am sure they will be delighted to hear.

Our pain management programme includes a chat feature with our health coaches, so please if you need any support in the future reach out to our team via the chat feature or email us at patients@levaclinic.com. We would be glad to support!

Best wishes,
Sarah Marten (Clinical Associate - Leva Clinic)

Avaliado com 5 de um total de 5 estrelas

A new approach to pain management

From my first contact with Leva Clinic I found the team members to be very open and easy to talk to.
They offer a personalised approach to target pain treatment and you are able to speak with different team members to support you in different ways.
The professionals have a long experience in managing pain conditions and they have carried this to create this new online platform.
I would definitely recommend trying Leva Clinic to someone who needs a new approach to pain management.

24 de julho de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

Thank you very much for taking the time to leave this review. We are delighted to hear of your positive experience and that you found the team to be easy to talk to. I will pass your kind feedback on.

Should you require any support in the future please do not hesitate to reach out to us at patients@levaclinic.com.

Best wishes,
Sarah Marten (Clinical Associate - Leva Clinic)

Avaliado com 5 de um total de 5 estrelas

An innovative idea for pain management

Leva Clinic is a very innovative idea. It is the first one I have come across online, and it’s a fully digital service for chronic pain.
The approach to treatment is individualised, as from the first communication with the clinic you are able to thoroughly go through your history and have time to fully explain the story.
The team members I have spoken with are all very understanding and helpful.
Overall, an excellent service.

23 de julho de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

We are delighted that you found our service to be "excellent", and thank you for your kind review. I will pass on your positive feedback to the team as I am sure they will be encouraged to hear you found them to be understanding and helpful.

We pride ourselves on offering individualised care, and are glad you found the experience to have been good. If you require any further support in the future please reach out to us at patients@levaclinic.com and I would be glad to assist.

Best wishes,
Sarah Marten (Clinical Associate - Leva Clinic)

Avaliado com 5 de um total de 5 estrelas

Excellent innovation!

22 de julho de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

Thank you! We are delighted that you found our programme excellent!

Best wishes,
Sarah Marten (Clinical Associate - Leva Clinic)

Avaliado com 5 de um total de 5 estrelas

Skeptic turned believer

I have long been a doubter of online pain management services in their ability to create personal relationship between the patient and clinician. However, long waiting times on the NHS and with increasingly worse pain left me no choice but to turn to Leva Clinic. My experience with Leva Clinic has been nothing short of remarkable. I have a team of clinicians at Leva looking after me, who are incredibly sensitive to my specific needs. Access to the clinic has been extremely quick (within 48 hours) which has gone a long way to reduce my anxiety which has contributed to my condition. The staff are extremely knowledgeable and are very keen to pass this to their patients in the form of an app which has been designed to help me understand my pain better. Overall, a great idea and delivered very well!

22 de julho de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

Thank you very much for your positive feedback. We are very pleased that you had a positive experience, and we will pass on your kind words to our clinical team. We pride ourselves on having appointments available for patients quickly, and so we are delighted that you were able to speak to a member of our team so quickly.

If we can be of support in the future please do not hesitate to reach out to us at patients@levaclinic.com and we would be glad to assist.

Best wishes,
Sarah Marten (Clinical Associate - Leva Clinic)

Avaliado com 5 de um total de 5 estrelas

Leva Clinic - What a great experience!

I have been suffering from chronic pain for over 25 years. When I contacted Leva Clinic Pain Management services, it was straightforward to register on their website and receive an appointment with a clinical team within 48 hours. I had one-to-one sessions with a psychologist and a physiotherapist; they provided me with a tailored pain management programme in dealing with my chronic pain. The suggested light physical exercises and mindfulness were beneficial tools to manage my flare-ups. The Clinic also offers an online App to help manage chronic pain. I found this is very easy to navigate, and it’s full of helpful advice. As you complete the individual modules, you begin to learn how to manage your flare-ups. I found the whole experience at the Clinic helpful and supportive of my condition.

21 de julho de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

Thank you very much for taking the time to leave this review. We are very grateful for your positive feedback, and delighted that you found our service helpful and supportive of your condition. Your ongoing feedback means a great deal to our team, and we will certainly be here for you should you require any further support for your pain.

Best wishes,
Sarah Marten (Clinical Associate - Leva Clinic)

Avaliado com 5 de um total de 5 estrelas

Really lovely and welcoming staff

Really lovely and welcoming staff, made me feel so at ease when discussing any issues I had and I always felt like they were listening to me. I've made huge progress in such a short amount of time and can't wait to keep building on this.Highly, highly recommend!

21 de julho de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

We are delighted by your positive experience and thank you for your feedback. If we can ever support in the future please do not hesistate to contact us.

Best wishes,
Sarah Marten (Clinical Associate - Leva Clinic)

Avaliado com 5 de um total de 5 estrelas

Leva clinic is amazing

just want to say how amazing this clinic is. the app which i first used made so easy to use. was a great tool in helping with my back pain. I then decided to talk to one of their clinicians, I spoke to a lovely nurse called Jane. She went through different options for pain management and made me feel acknowledged and understood. I would recommend to everyone who has suffered with pain for a long time. I myself have been suffering with back pain for over ten years and had injections in my spine , which worked for a few months, I've also had painkillers and acupuncture. This clinic has given me the tools to live with the pain and manage it better.

21 de julho de 2021
Avaliação não solicitada
logotipo da Leva Clinic

Resposta da Leva Clinic

Thank you very much for taking the time to leave this review. We are delighted to hear such positive feedback and will pass on your kind words to Jane too.

If you would like any further support please feel free to reach out to us at patients@levaclinic.com

Best wishes,
Sarah Marten (Clinical Associate - Leva Clinic)

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais