Lexon Design Avaliações 

522
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

J'ai passé une commande deLexon x Jeff Koons Balloon Dog en mai 2026 pour une livraison en juillet. Après plusieurs relances par mail, nous sommes bientôt en novembre et je ne sais toujours pas qu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Achat Mino T. Quelques mois après, le ressort du mousqueton s’est fragilisé ou cassé. J’ai contacté par mail Lexon pour expliquer le problème. Il a suffit de 2,3 mails et quelques photos ou vidéo, pou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

J'ai acheté un réveil Lexon Mina sunrise il y a quelques temps en magasin. Malheureusement, la partie tactile ne fonctionnait pas. Après avoir contacté Lexon pour indiquer le problème, j'ai été très... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Le réveil que j’ai reçu à Noël avait malheureusement un gros défaut (il reculait d’1 minute chaque jour, peu pratique vous en conviendrez). J’ai laissé traîné jusqu’au jour où je me suis décidée à con... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante

Escrito pela empresa

Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

522 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(522)

335 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Ordered the balloon dog lamp

Ordered the balloon dog lamp, once received the packaging was amazing, and I had no idea it had as many modes and features as it did. During the wait time, they always responded promptly and quickly.

29 de junho de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Dear James,

Thank you so much for your kind feedback.

We are delighted to hear that you were pleased with the Balloon Dog lamp, from the packaging to its features and modes. It’s great to know that the product exceeded your expectations.
We also truly appreciate your comment regarding our customer service responsiveness during the waiting period — your satisfaction is our priority.

Thank you again for your support and your trust.

Lexon Team

Avaliado com 5 de um total de 5 estrelas

Paul was great always following up

29 de junho de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Dear Jordi,

Thank you very much for your kind words! We're delighted to hear that you had a positive experience and that Paul's follow-up was helpful throughout the process.

We truly appreciate your feedback.

Lexon Team

Avaliado com 4 de um total de 5 estrelas

Super lampe Mina L

J'ai initialement commandé une lampe Mina dans une taille qui ne me convenait pas. J'ai donc contacté le service client afin de l'échanger contre le modèle de taille supérieure. Bien que le traitement de ma demande ait pris environ un mois, le remboursement a bien été effectué et la nouvelle lampe m'a été envoyée sans difficulté.

La lampe est de très bonne qualité, conforme à mes attentes et particulièrement agréable à utiliser. Le seul point d'amélioration concerne le délai de réponse du service client, qui pourrait être plus rapide. En dehors de cela, je suis satisfait de mon achat et de la manière dont le problème a finalement été résolu.

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Bonjour,

Merci d'avoir pris le temps de partager votre expérience.

Nous sommes ravis d'apprendre que votre lampe Mina L répond pleinement à vos attentes et que vous appréciez sa qualité ainsi que son utilisation au quotidien.

Nous vous remercions également pour votre retour concernant le délai de traitement de votre demande. Nous sommes conscients que celui-ci a été plus long qu'attendu et nous nous excusons pour cette attente. Vos commentaires sont précieux et nous aident à améliorer continuellement notre service.

Nous sommes toutefois heureux d'avoir pu trouver une solution satisfaisante et que l'échange se soit finalement déroulé sans difficulté.

L'équipe Lexon

Avaliado com 5 de um total de 5 estrelas

I very much like the alarm clock of…

I very much like the alarm clock of Lexon, because it is so comfortable to have a dark screen and just see the time digits by tipping on the clock. Additionally the design is very nice. I have two clocks, one at home and a small one for travelling. I had a problem with switching off the alarm and did not find an information in the web. So I applied to the customer service and got immediately an answer to satisfyingly solve the problem. First class customer service!

26 de junho de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Dear Angela,

Thank you so much for your wonderful feedback.

We are delighted to hear how much you enjoy your Lexon alarm clocks, both at home and while travelling. Your appreciation of the design and user experience — especially the intuitive display — means a lot to us.
We’re also very pleased that our customer service team was able to assist you promptly and resolve your issue to your satisfaction. Providing responsive and helpful support is a top priority for us.

Thank you again for your trust and kind words.

Lexon Team

Avaliado com 5 de um total de 5 estrelas

Great Experience …

I hesitated for quite some time before purchasing the Balloon Dog Speaker, as it is a significant investment. Before placing my order, I had a few questions and reached out to the Lexon team via Instagram. They were extremely helpful and provided clear advice, which gave me the confidence to go ahead with my purchase.
Now that I have it, I’m delighted with my decision. The design is stunning and makes a real statement as a decorative piece, while the sound quality has exceeded my expectations.
What I particularly appreciate is that Lexon takes the time to listen to its customers and respond thoughtfully to their questions—something that feels increasingly rare nowadays.
Overall, it’s a beautiful product that successfully combines exceptional design with excellent functionality. I would happily recommend it.

22 de junho de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Dear Jamie,

Thank you very much for your kind review.

We’re delighted to hear that both your experience with our team and the Balloon Dog Speaker met your expectations. It’s especially rewarding to know that our support helped you feel confident in your decision.
We’re also glad you’re enjoying the design and sound quality — combining aesthetics and performance is at the heart of what we do.

Thank you again for your trust and recommendation.

Kind regards,
Lexon Customer Service

Avaliado com 5 de um total de 5 estrelas

Ready For The Big Ones

Lexon's collaboration with Jeff Koons with their balloon dog lamp was my favourite accidental find of 2025. Facebook's targeted ads really hit a bullseye when they recommended me that - I can't even be mad. I was obsessed from the moment I saw it and took my chances ordering a second one even before seeing the first as their website seemed confidently professional and thorough in its presentation with lots of details about the product and its design process with plenty of pictures and graphics to go along with it. While the lamps were pricier than what I was initially expecting to spend, I also knew that you get what you pay for and I'm glad that what I received feels high quality and collectible. They instantly became some of my favourite pieces of home décor, but they might be upstaged sooner than I expected if I end up getting my hands on the XL models of both the balloon dog lamp and speaker announced only shortly before my review here on my original release ones I've had since early this year. I just might end up with a litter of these things in my house! Should I wind up with an extensive collection of art OR unique and creative lamps one day - Lexon and their rewarding decision to partner up with Jeff Koons started it!

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Dear Matthew,

Thank you so much for your incredible review — it truly means a lot to us.

We’re delighted to hear that discovering the Balloon Dog Lamp felt like such a perfect “accidental find.” It’s exactly the kind of emotional connection we hoped to create through our collaboration with Jeff Koons: objects that go beyond function and become genuine pieces of art in your home.
Your trust in ordering a second piece even before receiving the first speaks volumes, and we’re very happy that both the product quality and overall experience lived up to your expectations. 
As for the GRANDE versions… we completely understand the temptation. We love the idea of a growing “collection”.

Thank you again for your enthusiasm and for being part of this journey with us.

Warm regards,
Lexon Customer Team

Avaliado com 5 de um total de 5 estrelas

We would like to sincerely thank you…

We would like to sincerely thank you for your availability, attentiveness, and the speed with which the situation was resolved. The customer is very satisfied with the solution provided and particularly appreciates the care and attention you demonstrated.
It is always a pleasure to collaborate with a brand that shows such dedication to its customers.
We would like to thank you once again for your support and for the excellent service you provided.

18 de junho de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Dear Oksana,

Thank you very much for your kind words and positive feedback.

We are delighted to hear that you were satisfied with the support provided and that the solution met your expectations. Delivering attentive service and finding the best possible outcome for our customers are always our priorities. Your appreciation means a great deal to our team and motivates us to continue providing the highest level of service. It was a pleasure assisting you, and we truly value your trust in Lexon.

Thank you once again for your support and for taking the time to share your experience.

Lexon Team

Avaliado com 5 de um total de 5 estrelas

Very good service!

Very good service!
We lost or did not get a spring in a pen and I ask for help. Surprisingly, I did not only get the advice, but a spring was sent to me for free!
So many thx to the support!

17 de junho de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Dear Frauke,

Thank you so much for your review!
We're delighted to hear that we could help and that the replacement spring solved the issue. Providing the best possible support to our customers is very important to us, so your kind words truly mean a lot.

Thank you again for taking the time to share your experience. We hope you continue to enjoy your pen!

Lexon Team

Avaliado com 5 de um total de 5 estrelas

Great product with a unique design

I have really enjoyed using the Lexon flip alarm clock over the years. It has a quirky design and is much easier to use than a conventional alarm. I'd recommend this product to anyone looking to buy something completely unique but equally very practical and easy to use 😀

16 de junho de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Dear Tom,

Thank you very much for your kind review and for sharing your experience with the Flip alarm clock.

We’re delighted to hear that its unique and playful design, as well as its ease of use, have made it such an enjoyable and lasting part of your daily routine. Creating products that combine originality with simplicity and practicality is at the heart of what we do, so your feedback truly means a lot to our team.

Thank you again for your recommendation and for being part of the Lexon community.

Warm regards,
Lexon Team

Avaliado com 5 de um total de 5 estrelas

Tres bonne expérience

Tres bonne expérience, objet ludique connecté super originaux !
je recommande

10 de junho de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Bonjour,

Un grand merci pour votre retour positif !
Nous sommes ravis d'apprendre que vous appréciez l'originalité et le côté ludique de nos produits.
Votre recommandation nous fait très plaisir et encourage toute notre équipe à continuer de proposer des objets toujours plus innovants et design.

Nous vous remercions pour votre confiance.

L'équipe Lexon

Avaliado com 5 de um total de 5 estrelas

Très beaux produits

Très beaux produits, envois rapides, service client très réactif.

10 de junho de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Bonjour Marine,

Merci beaucoup pour votre retour positif !
Nous sommes ravis d'apprendre que vous appréciez nos produits, la rapidité de nos expéditions ainsi que la réactivité de notre service client. 

Nous vpus remercions sincèrement pour votre confiance.

L'équipe Lexon

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing. Rapid, informed and efficient. Exceptional customer service

10 de junho de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Hello,

Thank you very much for your kind words.
We are delighted to hear that you were satisfied with our service. Providing responsive, knowledgeable, and efficient support is always our goal.
Thank you for choosing Lexon, and we look forward to serving you again in the future.

Lexon Team

Avaliado com 5 de um total de 5 estrelas

Considération et information

De l’écoute, de l’information, de la réactivité et un geste commercial très appréciable : voilà tout ce que j’ai trouvé auprès du service clients de Lexon

6 de maio de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Chère Martine,

Merci beaucoup pour votre retour positif.
Nous sommes ravis d'apprendre que notre service client a su répondre à vos attentes grâce à son écoute, sa réactivité et la qualité des informations apportées. Votre satisfaction est notre priorité, et nous sommes heureux que le geste commercial ait également été apprécié.
Nous vous remercions pour votre confiance et espérons avoir le plaisir de vous accompagner à nouveau très prochainement.

L'équipe Lexon

Avaliado com 5 de um total de 5 estrelas

The light of my life

Speaking from the experience of being a balloon doggo lover, I had to say this lamp is stunning and extremely well designed. I ordered it on an impulse and it was a little more expensive than I realised- definitely worth checking the currency conversion beforehand
That error is totally on me though, that's the kind of unexpected crap that happens when you are not finance minded and just impulse buy stuff off the internet and I own and accept that. I was just excited. Needless to say the 2 minute noodles I lived on for the months leading up to its arrival were actually so good. I can't tell you how much my culinary skills improved because of this purchase.
But I also now own a beautiful balloon doggo lamp that I kiss on the nose before I go to bed each night, and not gonna lie I often talk and sing to because I'm a bit weird.
It's expensive. Wait for the courier import cost if you're outside of EU or US. But the fact remains, ! have an original Jeff Koons in my house. MY HOUSE. My little slice of living by myself with a life of extreme unimportance has one of the most stunning and heartwarming pieces you literally can't buy anywhere if you looked or tried.
If my house is burning down, I'm grabbing that thing in as much regard as I'm grabbing my family photos. Which are none because they're on my iCloud Drive. So come to think of it then, it's probably the only thing l'd grab leaving the house if it were to be burning down. I'd actually probably get my converse all stars that Chris Cheney signed. But that's it.
I hope that by now my idiocy and disturbed portrayal of humanity is proven and there is no question this comment was Al written.

Anyway, each night I watch this beautiful doggo display his beautiful colours, - singing his heart song as it were - designed by one of the most iconic artists of our time and now as I can finally afford a cup of coffee I sit and contemplate "all costs tallied up- currency conversion, import tax etc- if a shop charged that much, would I still buy it?"
Yes. Yes I absolutely would.

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Dear Kate,

Thank you so much for this incredible review, it truly made our day.

We’re delighted to hear how much you’re enjoying your Balloon Dog lamp. Your message perfectly captures what we aim to create: more than just an object, but a piece that brings emotion, personality, and a bit of magic into everyday life.

We also really appreciate your honesty regarding pricing, currency conversion, and import fees. Your feedback is important, and we’ll continue working to make the experience as clear and smooth as possible for our international customers.

Most importantly, it means a lot to us to know that your Jeff Koons piece has found such a special place in your home (and heart). That’s exactly what this collaboration was designed for.

Thank you again for your trust and your wonderful sense of humor, we loved every word of your review.

Warm regards,
Lexon Team

Avaliado com 5 de um total de 5 estrelas

Top je recommande

Super beau et produit , livraison au top

29 de maio de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Bonjour Yannick,

Un grand merci pour votre retour positif.
Nous sommes ravis que le produit vous plaise et que la livraison ait été à la hauteur de vos attentes.
Au plaisir de vous revoir bientôt sur notre boutique !

L’équipe Lexon

Avaliado com 1 de um total de 5 estrelas

A Continuing Saga of Untrustworthy Business Practices

Re-posting this because Lexon felt fit to 'flag' my last review "for containing harmful or illegal content." (It didn't).

So this time, I have edited slightly to make sure everything is kept to just the facts, if it is flagged again one has to wonder why.

My experience involves the 'Limited' edition balloon dog collaboration products, specifically, the lamp, 2025 version (or V1). My issue is with the quality of the product on arrival, the misleading marketing around the product, and how Lexon have dealt with these issues.

The Product Quality:
- The plastic the product is made of arrived scratched.
- Emailed customer service to make it right and was ignored.

The Misleading Marketing:
- The product was heavily marketed as 'a limited edition collaboration with Jeff Koons'
- When asked directly about how many were produced, they refused to answer, citing confidentiality.
- When asked, the arguably high 750 price tag was due to it being a limited item run (this is fair), as they 'wouldn't be making more'
- I asked multiple times about the vague language they used around this product's limited nature and always got vague, non-answers back, if at all.
- Lexon

They released a second iteration of the balloon dog, that completely invalidates the claims of the first version's exclusivity, which is what the product was bought for.

- They raised the price by 50 for the new product. I asked multiple times what justified the price hike, and was told there were new features in store (this turned out to just be a colour change), and then subsequently told that the initial 750 price was a discount for first time buyers, which contradicts the entire 'limited nature' marketing platform of the first product.

Lexon's Response:
- Poor, to non existent. I was either given vague or no responses on email or had my comments deleted from their social platforms, asking honest questions and raising valid concerns, instead of just simply being able to communicate.
- I was blocked from their social platforms.

All in all, a huge shame. The product itself is in itself ok. But how they have dealt with the issues, and how they mislead the scarcity of the product and then responded to honest questions and feedback tells me everything I need to know in how they value their customer base.

I would seriously rethink if you're planning to buy anything from this company.

1 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Supers objets

Supers objets , joli design , bon son . Commande d'un réveil et d'enceintes .
Livraison rapide .

24 de abril de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Bonjour Virginie,

Un grand merci pour votre retour.
Nous sommes ravis que nos produits vous plaisent et que vous ayez apprécié leur design ainsi que la qualité sonore.

À très bientôt sur Lexon !
L’équipe Lexon

Avaliado com 5 de um total de 5 estrelas

We got the 2025 lamp balloon dog & love…

We got the 2025 lamp balloon dog & love it! It’s fun with lots of options & settings. A real quality piece

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Dear Eliza,

Thank you so much for your wonderful feedback, Eliza!
We’re delighted to hear that you love your 2025 Balloon Dog Lamp and that you’re enjoying its different settings and features. It means a lot to us to know that you appreciate both the fun aspect and the quality of the piece.

Thank you again for your support and enjoy your Balloon Dog!

Lexon Team

Avaliado com 5 de um total de 5 estrelas

Chien

Super produit très agréable et très quali

16 de maio de 2026
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Bonjour,

Merci beaucoup pour votre retour !
Nous sommes ravis d’apprendre que vous appréciez la qualité de votre Leoxn x jeff Koons Balloon Dog et qu’il vous donne entière satisfaction.

Votre avis nous fait très plaisir et encourage toute notre équipe à continuer de proposer des produits au design soigné et de grande qualité.

Lexon Design

Avaliado com 5 de um total de 5 estrelas

Had my tykho for years now

Had my tykho for years now! Such an iconic design. I love it!

15 de agosto de 2025
Avaliação não solicitada
logotipo da Lexon Design

Resposta da Lexon Design

Dear Sarah,

Thank you so much for your lovely review!
We’re thrilled to hear that you’ve had your Tykho Radio for years and that you still love its iconic design.
Tykho is truly one of Lexon’s signature creations, and it’s wonderful to know it continues to bring you enjoyment over time.

Thank you again for your loyalty and support!

Lexon Team

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