Lexus Parts Now sold me the wrong front struts through their own online parts selection system, and I had no way of knowing until I sat down to install them by which point their conveniently short r... Ver mais
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Veja o que dizem as avaliações
Package arrived as expected, my new floor mats for my 2014 Lexus GS350 were flawless. Price was better than I could get on eBay. Great overall experience.
Great service and no issue with the replacement part. Everything went exceptionally well from the order process to receiving the parts. Will use Lexus Parts in the future. Thanks.
The parts arrived quickly, and the ordering process was simple and hassle-free. The prices were very fair, especially compared to the dealership. I’ll definitely be ordering my parts from here from no... Ver mais
Detalhes da empresa
Escrito pela empresa
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Escrito pela empresa
Informações de contato
Estados Unidos
- 888-352-5786
- support@lexuspartsnow.com
- lexuspartsnow.com
4,3
Excelente
686 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Got the right part that works great.
18 de junho de 2026
I got the part I needed fast.
I got the part I needed, right part the 1st time. Shipping fast.
Lexus Parts Now has been saved in my favorites!
18 de junho de 2026
Your parts pricing is great
Your parts pricing is great. Between a new rim and plugs you saved me over $1000. My lexus dealer here marks up the parts tremendously. Thanks for the savings on OEM parts.
18 de junho de 2026
Terrible Customer Support
Customer service and procedures to help customers are terrible. One of the parts I ordered was not received in the shipment. Had to call 4 times and wait on an email responses that took days. Customer support can't help when calling, they can only email.
9 de junho de 2026
Avaliação não solicitada
Resposta da LexusPartsNow.com
Hi Chet,
Thank you for your feedback. A refund has been processed as of 6/9/2026, please allow 1 to 3 business days for the amount to reflect on your account. You may receive it sooner or later depending on your banking institution.
We apologize for the delay but appreciate the chance for improvement.
Sent me the wrong part # …
Original review: Sent me the wrong part # and didn’t respond to my requests for replacement in a timely manner
**Update - LexusPartsNow did reach back out to rectify the situation, so updating my review to reflect satisfactory resolution**
21 de maio de 2026
Avaliação não solicitada
Resposta da LexusPartsNow.com
Hi Chrsitopher,
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team has reached out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
Part does not fit wrote:
lwrote:
Message: Part No: 84118-30050-CO KNOB, RHEOSTAT LIGHT. This part does not fit my 2002 Lexus GS430 it is too small
28 de maio de 2026
I bought gas struts for my hatchback…
I bought gas struts for my hatchback and they don’t work properly. They don’t even have enough power to fully open the door. My old ones were better. I sent them an email with my concerns but got no response.
28 de maio de 2026
Resposta da LexusPartsNow.com
Hi John,
Thank you for your review. We have submitted a warranty RMA request for you, a representative from our team will reach out to you within 1 to 2 business days.
We apologize for the inconvenience this has caused. For more information regarding our returns policy, please visit: https://www.lexuspartsnow.com/service/lexus-return_policy.html
everything was great
everything was great. i think the parts box and parts should put into another box like rockauto.com does.
one of the bigger part's box was partial open. i know that was main mainly the shipping company's fault.
28 de maio de 2026
Product was exactly as presented
Product was exactly as presented. I had tried parts from four different sources and all said they functioned. Only this part plugged in and worked. Fast delivery.
28 de maio de 2026
Parts was easy to order and always…
Parts was easy to order and always updating you on when your parts will be delivered.
28 de maio de 2026
Part arrived broken
My part was delivered with no packaging and a piece was broken.
27 de abril de 2026
Resposta da LexusPartsNow.com
Thank you for your feedback. Unfortunately, per our return policy we cannot proceed with your RMA due to timeframe (5 Business Days). Please refer to our return policy below. Again we apologize for the inconvenience.
https://www.lexuspartsnow.com/service/lexus-return_policy.html
my order was processed/shipped/received…
my order was processed/shipped/received in reasonable time.
pricing is very good
28 de maio de 2026
Getting the correct part that I needed…
Getting the correct part that I needed for my car, The pricing was perfect and the delivery time was superb
28 de maio de 2026
Part came on time and was a perfect fit…
Part came on time and was a perfect fit but I was a little surprised to learn that the replacement mirror I ordered did not actually come with a mirror. It was the entire assembly except for the mirror. I was able to salvage the mirror from my broken assembly, and it worked out ok.
28 de maio de 2026
Resposta da LexusPartsNow.com
Hello Joel,
Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better. OEM components do not always come from the manufacturer as a complete assembly and may be sold individually depending on the specific part and manufacturer packaging.
We apologize for any confusion and appreciate the opportunity to address your concerns. If you have any questions regarding a specific part or assembly, our team is always happy to help. We’re always looking to improve, so your input is valuable and helps us do just that.
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