Lexus Parts Now sold me the wrong front struts through their own online parts selection system, and I had no way of knowing until I sat down to install them by which point their conveniently short r... Ver mais
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Veja o que dizem as avaliações
Package arrived as expected, my new floor mats for my 2014 Lexus GS350 were flawless. Price was better than I could get on eBay. Great overall experience.
Great service and no issue with the replacement part. Everything went exceptionally well from the order process to receiving the parts. Will use Lexus Parts in the future. Thanks.
The parts arrived quickly, and the ordering process was simple and hassle-free. The prices were very fair, especially compared to the dealership. I’ll definitely be ordering my parts from here from no... Ver mais
Detalhes da empresa
Escrito pela empresa
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Escrito pela empresa
Informações de contato
Estados Unidos
- 888-352-5786
- support@lexuspartsnow.com
- lexuspartsnow.com
4,3
Excelente
686 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Out standing service
Out standing service. Great website. Found the exact part I was looking for from the parts manual. Fast delivery service. Something NZ struggles to do. Lexus NZ said they had to get the part from Japan and had to be specially made and would take about 12 weeks to make as they didn't hold that part in stock. So I no where to go for spare parts. Thanks guys. Awesome 😎
29 de abril de 2026
Had the obscure lexus part I needed…
Had the obscure lexus part I needed when no one else did and the online diagrams were very helpful. Shipping was pretty fast also.
7 de março de 2026
Absolutely horrible continue to lie to…
Absolutely horrible continue to lie to me about when my order was going to be delivered pushed it back by almost 2 weeks
8 de abril de 2026
Avaliação não solicitada
Resposta da LexusPartsNow.com
Thank you for your feedback.
While most orders and refunds are processed within our standard timeframe, unexpected delays can occasionally occur. Please rest assured that we are reviewing your order and will work to complete the remaining steps as quickly as possible.
We appreciate your patience and thank you for bringing this to our attention.
Edit:
We wanted to follow up as it’s been a few days since we requested additional information on Trustpilot. We understand you may be busy and appreciate you taking your time to leave a review.
When you have a moment, please share your order details so we may look into this and assist you further. Thank you!
Terrible return policy
Terrible return policy. They sent me an open box part (blower motor) and refuse to return it since it has an electrical connection. Anything electrical is non-returnable even though the part was not new and previously used. What a joke.
7 de abril de 2026
Avaliação não solicitada
Resposta da LexusPartsNow.com
Thank you for your feedback.
We’re sorry to hear that you feel this way. To clarify, our products are genuine, brand new OEM parts sourced directly from the original factory. We understand that receiving an item in anything less than expected condition can be frustrating.
We have documented your feedback and will be forwarding this packaging concern to prevent similar issues in the future. If the condition of the packaging affected the part, please let us know and we will be happy to assist you further.
It was great!
28 de março de 2026
The parts came fast with no problems
The parts came fast with no problems, the disconnect really helps out.
28 de março de 2026
Part was exactly what I needed
Part was exactly what I needed. Shipping was quick and tracking provided.
28 de março de 2026
Wrong part I put my vin number in and…
Wrong part I put my vin number in and your website told me the part I was ordering was the correct part. When arrived it was not the coolest part. When added shipping cost not worth shipping back. Would have been better off going to
My local dealership. Will not use your company again. Lesson learned
28 de março de 2026
Resposta da LexusPartsNow.com
Thank you for your feedback.
If a wrong part per invoiced was sent, please submit an RMA request through Track Order, or connect with one of our returns specialists via LiveChat and Email. You could also call us at 1-888-905-9199.
Our customer service center operates from 7 A.M. PST to 4 P.M. PST, Monday through Friday, thank you!
For more information, please visit https://www.lexuspartsnow.com/service/lexus-return_policy.html
Wipers fit well and very easy to order…
Wipers fit well and very easy to order & fast delivery service. Lexus parts are expensive, but order is more reasonable than local dealership in town.
28 de março de 2026
Resposta da LexusPartsNow.com
Thank you for your feedback.
We have looked into your order and found the order processed within 2 business days.
While shipping delays and handling issues are unfortunately outside of our direct control once the package has left our facility, we understand how frustrating this situation must be.
Thank you for your patience and for bringing this to our attention.
Genuine Lexus part for best price
Genuine Lexus part, lowest price I have found anywhere, box has been a bit damaged and fixed, but the part was good, fast shipping.
28 de março de 2026
Highly recommended
Highly recommended! The process was easy and I was kept informed of the shipping details. I can’t imagine a better experience (and I have a pretty good imagination).
28 de março de 2026
Great parts at a good price
Great parts at a good price. Exactly what I was expecting.
28 de março de 2026
Part delivered/received on time & as expected.
Part delivered/received on time & as agreed. Price was reasonable for an OEM alternator. Great customer service. Core refund in a timely manner. Very satisfied with my purchasing experience
28 de março de 2026
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