Η εξυπηρέτηση πελατών είναι άψογη και ευγενέστατη. Σου δίνεται και δυνατότητα επιστροφής χρημάτων εφόσον δεν πληρούν το αρχικό τους χρονοδιάγραμμα. Περιμένω την παραγγελία μου αλλά θα παραγγείλω σίγο... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Whenever I am in need of some English language titles, I can rely on Libristo Greece to find them and have them delivered to me in good time.
Αποφάσισα να εμπιστευτώ το libristo και βγήκα ικανοποιημένος στο τέλος. Τα βιβλία ήρθαν στο box σε πολύ καλή κατάσταση και με ενημέρωναν πάντα σε κάθε εξέλιξη της παραγγελίας μου. Τα βιβλία έκαναν 22... Ver mais
A empresa respondeu
Από το Libristo παρήγγειλα δύο φορές βιβλία, τώρα παρήγγειλα ξανά. Υπήρχε μια μικρή καθυστέρηση στην παραγγελία μου επειδή ήρθαν από το εξωτερικό αλλά σε γενικές γραμμές είμαι ευχαριστημένος από την ε... Ver mais
A empresa respondeu
Detalhes da empresa
- Livraria
- Livraria Infantil
- Loja de Revistas em Quadrinhos
- Livraria Jurídica
- Livraria médica
- Loja de livros raros
Escrito pela empresa
Με μια επιλογή 21 και πλέον εκατομμυρίων τίτλων βιβλίων σε περισσότερες από 150 γλώσσες, η Libristo είναι το μεγαλύτερο ηλεκτρονικό βιβλιοπωλείο ξενόγλωσσων βιβλίων στην Ευρώπη. Στα βιβλιοπωλεία μας μπορείτε να βρείτε βιβλία στα αγγλικά, γερμανικά, γαλλικά, ισπανικά, ρωσικά ή ιταλικά. Θα προτιμούσατε όμως να διαβάσετε στα πολωνικά, τα ουγγρικά, τα κροατικά, τα τσεχικά, τα σλοβακικά, τα ουκρανικά ή ίσως στα κινέζικα ή τα κορεάτικα; Κανένα πρόβλημα, τα έχουμε όλα. Είμαστε μια ομάδα νέων ανθρώπων που κυνηγάμε συνεχώς νέους τίτλους για να διευρύνουμε την επιλογή μας σε βιβλία διαφόρων ειδών και γλωσσών. Και κάθε μέρα αποστέλλουμε χιλιάδες παραγγελίες στους πελάτες μας σε όλη την Ευρώπη. Το όραμά μας είναι να παρέχουμε εύκολη πρόσβαση σε οποιοδήποτε βιβλίο σε οποιαδήποτε γλώσσα σε οποιονδήποτε πελάτη στην Ευρώπη από την άνεση του σπιτιού του. Επιπλέον, επιβραβεύουμε τους πελάτες μας για κάθε αγορά - γίνετε μέλος της λέσχης πιστότητας Libroamanto και εξαργυρώστε τους πόντους σας για δωρεάν παράδοση ή δώρα με θέμα το βιβλίο. Με το Libristo οι πελάτες μας ενημερώνονται και διασκεδάζουν πέρα από τα πραγματικά φυσικά τους σύνορα, είναι πάντα μια σελίδα μπροστά. Με το Libristo μπορείτε να «είστε όποιος κι αν είστε».
Informações de contato
Thessaloniki, Grécia
- info@libristo.gr
- libristo.gr
4,6
Excelente
549 avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent purchase
Excellent purchase! Precision in the order, speed in the delivery, right price. Variety in technical books.
15 de maio de 2026
Avaliação não solicitada
Very long delays
Don't make the mistake of paying with credit card. The partner company has very long delays in delivery and the store lacks a serious order cancellation policy. I am in the second week of waiting for my prepaid order. When I ordered, the delivery estimate was 4 days. I sent an email to the customer and the answer was to wait. The package has not even been received by the domestic carrier...
2 de junho de 2026
Avaliação não solicitada
Whenever I am in need of some English…
Whenever I am in need of some English language titles, I can rely on Libristo Greece to find them and have them delivered to me in good time.
15 de maio de 2026
Avaliação não solicitada
Γρήγορη παράδοση
Γρήγορη παράδοση, τα προϊόντα ήρθαν αβλαβή και περιποιημένα. Άψογη εξυπηρέτηση!!!
29 de maio de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Σας ευχαριστούμε πολύ για την όμορφη κριτική σας! Χαιρόμαστε πολύ που το προϊόν έφτασε γρήγορα, με ασφάλεια και σε άριστη κατάσταση, καθώς και που μείνατε απόλυτα ικανοποιημένοι από τις υπηρεσίες μας.
Η υποστήριξή σας μας χαροποιεί ιδιαίτερα και αποτελεί κίνητρο για εμάς.
Ελπίζουμε να μπορέσουμε να σας βοηθήσουμε και πάλι στο μέλλον!
Με φιλικούς χαιρετισμούς από την ομάδα του LIBRISTO 💚📖
Good variety of books
Good variety of books, good prices, user friendly platform for the online store. The delivery time was quite big, but this was due to the supplier's shorage of the product. I would buy from them again.
24 de maio de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Thank you so much for taking the time to share your review with us! We’re glad to hear that you enjoyed our wide selection of books and great prices, and that you found our online store user-friendly.
We also greatly appreciate your understanding and patience regarding the longer delivery time caused by a shortage of stock at our supplier. It means a lot to us that you had an overall positive experience and that you would shop with us again. We look forward to your next visit!
Kind regards from the LIBRISTO team 💚📖
great variety of books and pretty fast…
great variety of books and pretty fast responses from costumer support
25 de maio de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Thank you so much for your kind words! We’re glad to hear that you’re happy with our wide selection of books and that our customer support team responded so quickly. Your feedback means a lot to us!
Kind regards from the LIBRISTO team 💚📖
Immediate response
Great variety of books, nice packaging, immediate response from the representative.
The only reason I rate it 4 stars is the shipping delay.
21 de maio de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Thank you so much for sharing your feedback! We are thrilled to hear that you appreciated our wide variety of books, the nice packaging, and the quick response from our representative.
At the same time, we are truly sorry for the shipping delay you experienced. We are constantly working on improving our delivery times to ensure your next experience with us is a perfect 5 stars.
Thank you again for helping us grow and improve!
Kind regards from the LIBRISTO team 💚📖
Great variety of books
Great variety of books, nice packaging.
I would have awarded 5 stars only if it hadn't taken almost a month from my order to be delivered
20 de maio de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Thank you so much for taking the time to share your review. We are really happy to hear that you enjoyed our wide selection of books and the attractive packaging!
At the same time, we are truly sorry that it took almost a month for your order to arrive. We completely understand your frustration regarding this delay, as we always want our customers to receive their items as quickly as possible. Your feedback is incredibly important to us, and we will use it to help improve our delivery times.
Thank you again for your honesty, and we hope to provide you with a truly 5-star experience next time!
Kind regards from the LIBRISTO team 💚📖
Great variety, competitive prices
Great variety of titles. My order delivered really fast. The prices are competitive. I will buy again for sure!
19 de maio de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Thank you so much for your kind review! We’re delighted that you’re satisfied with our wide selection of titles and competitive prices. It’s great to hear that your order arrived so quickly.
We truly appreciate your support and look forward to welcoming you back for your next purchase!
Kind regards from the LIBRISTO team 💚📖
Extremely satisfied
They have perfect customer service. They respond fast to the e-mails and are very polite. The book arrived in great condition. I will definitely order again!
13 de maio de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Thank you so much for your lovely words! We’re truly delighted to hear that your experience went so smoothly.
We take great care with our packaging to ensure that every book arrives in perfect condition, so we’re very happy to hear that you received it without any issues. Our team is already looking forward to helping you find the next great book to read!
Kind regards from the LIBRISTO team 💚📖
Η εξυπηρέτηση πελατών είναι άψογη και…
Η εξυπηρέτηση πελατών είναι άψογη και ευγενέστατη. Σου δίνεται και δυνατότητα επιστροφής χρημάτων εφόσον δεν πληρούν το αρχικό τους χρονοδιάγραμμα.
Περιμένω την παραγγελία μου αλλά θα παραγγείλω σίγουρα ξανά λόγο καλών τιμών και αντιμετώπισης πελάτη.
11 de maio de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Είμαστε πολύ χαρούμενοι που διαβάζουμε τόσο θετικά σχόλια! Σας ευχαριστούμε που εκτιμάτε τις προσπάθειές μας για άψογη εξυπηρέτηση και ανταγωνιστικές τιμές. Παρακολουθούμε την πορεία της παραγγελίας σας, ώστε να σας παραδοθεί το συντομότερο δυνατό. Είμαστε στη διάθεσή σας για οτιδήποτε χρειαστείτε💚📖
Red flag
Red flag. After a couple of orders, it became obvious this company runs on incompetence and excuses. Their customer service is awful, but the worst part is how conveniently they “discover” reasons to withhold extra money from customers, usually by blaming vague “system errors” or tiny order mistakes.
If you don’t constantly monitor what they owe you, chase them for answers and practically force a valid answer out of them, the missing money somehow never magically appears in your bank account. And if you stay quiet long enough, they act as if they never owed you anything in the first place. A remarkably efficient system for them, not for the customer. Be careful.
24 de abril de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Thank you for letting us know about this issue. We take seriously any allegations regarding financial inaccuracies and the quality of our customer service. We sincerely apologize if you experienced delays or confusion regarding refunds or corrections. This certainly does not meet the standards we pursue, nor is it our policy to withhold funds due to “system errors.”
We would like to review your specific account immediately to ensure that any outstanding balance is corrected. Please contact us directly at [info@libristo.gr] with your order details so we can resolve the issue. Your trust is valuable to us, and we want to make things right.
Definitely will order again
Definitely will order again! Books where in great condition !
21 de abril de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Thank you so much for your kind words and for taking the time to share your experience with us. We’re always here to help with anything you might need in the future 💚📖
Not even one star
Not even one star! You are a joke of an online bookstore. It's the second time that i order a Newly released book and took more than a month to be sent to me. Noone even apologized to me as a customer for the long wait. I'm never going to order again.
7 de abril de 2026
Avaliação não solicitada
Resposta da Libristo Greece
We apologize for the inconvenience you experienced. Please contact our customer service and provide your order details so that we can investigate the matter and assist you promptly.
Kind regards from the Libristo team
Will never use them again
Will never use them again. 5 days to just send a book from the warehouse. 5 days. Did you lose it or something? After more than 2 weeks no update about the whereabouts.
25 de março de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Dear customer, thank you for your review.
We are sorry to hear that your order has not been updated.Please contact our customer support team so we can assist you.
We apologize for the inconvenience.
Kind regards from the Libristo team
Awesome
Always helpful and friendly staff that i spoke on emails or call
2 de março de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Thank you for your positive feedback regarding our services.
We will be glad to service you again 📖💚
Kind regards from the Libristo team
Απίστευτοι!
Απίστευτη η ομάδα! Βρήκαν και παρέδωσαν από το εξωτερικό βιβλίο που εκδόθηκε δώδεκα χρόνια πριν! Άξιζε η αναμονή.
17 de março de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Σας ευχαριστούμε πολύ για την εμπιστοσύνη και την υπομονή σας! Ήταν χαρά μας να σας εξυπηρετήσουμε. Είμαστε πάντα στη διάθεσή σας για να σας βοηθήσουμε📖💚
Πολυ καλο, αλλα για φυσικα βιβλια μονο.
Εξαιρετικη συλλογη βιβλιων και σχετικα καλες τιμες. Επιτρεπει επισης και αντικαταβολη. Αλλα εκει που το χανει ειναι στα ebooks. Δεν διαθετει τα ebooks σε μορφη PDF τα οποια απλα κατεβαζεις, αλλα ειναι διαθεσιμα μονο μεσω της υπηρεσιας της adobe. Δηλαδη, πρεπει να εχεις ξεχωριστο λογαριασμο και ποτε δεν σου ανηκει το βιβλιο που αγορασες, αν η adobe ή ο εκδοτης διακοψουν την υπηρεσια ή αποσυρουν το βιβλιο, τα χρηματα σου πανε στα σκουπιδια.
16 de março de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Σας ευχαριστούμε για την εμπιστοσύνη που δείχνετε στα βιβλία μας. Όσον αφορά τα ηλεκτρονικά βιβλία δυστυχώς, είναι ο μόνος τρόπος με τον οποίο οι εκδότες μας επιτρέπουν να διαθέτουμε τα έργα τους σε ψηφιακή μορφή. Θα λάβουμε υπόψη το σχόλιό σας, καθώς αποτελεί ένα από τα βασικά ζητήματα που συζητάμε με τους προμηθευτές μας με σκοπό τη βελτίωση των υπηρεσιών μας. Είμαστε πάντα στη διάθεσή σας για να σας βοηθήσουμε σε ό,τι χρειαστείτε 📖💚
Η εξυπηρετιση ηταν φοβερη
Η εξυπηρετιση ηταν φοβερη, τα παιδια με ενημερωναν σε καθε βημα της παραγγελιας μου. Επισης ηταν πολυ ευγενικοι και απανταγαν αμεσα σε διαφορα email που τους ειχα στειλει. Συνεχιζουμε την συλλογη Berserk...
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Σας ευχαριστούμε πολύ για τα καλά σας λόγια και τον χρόνο που αφιερώσατε για να μοιραστείτε την εμπειρία σας μαζί μας. Είμαστε χαρούμενοι που η υπηρεσία μας ανταποκρίθηκε στις προσδοκίες σας και ότι νιώσατε ότι ήμασταν μαζί σας σε κάθε βήμα της παραγγελίας σας.
Είμαστε πάντα στη διάθεσή σας για οτιδήποτε χρειαστείτε στο μέλλον 💚📖
Πολύ εξυπηρετικοί
Πολύ εξυπηρετικοί , απαντάνε πολύ γρήγορα στο μέιλ και τα βιβλία που ήρθαν είναι τέλεια!!!!! Ευχαριστούμε πολύ σύντομα θα ξαναπάρουμε
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Libristo Greece
Σας ευχαριστούμε πολύ για τα ευγενικά σας λόγια και την εμπιστοσύνη σας.Είμαστε ιδιαίτερα χαρούμενοι που μείνατε ικανοποιημένοι τόσο από τις υπηρεσίες μας όσο και από τα βιβλία που λάβατε 💚📖
Ανυπομονούμε να σας εξυπηρετήσουμε ξανά σύντομα!
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