Byłam dzisiaj w sklepie i zostałam obsłużona przez bardzo miłą panią Andżelinę. Doskonale doradziła mi w wyborze rzeczy, których szukałam — jestem bardzo zadowolona!
A empresa respondeu
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Veja o que dizem as avaliações
Witam, zamówiłam sukienkę przez aplikację. Czekałam 5 dni. Wszystko ok, przychodzą informacje na maila jak również w aplikacji. Sukienka jest piękna. Zamawiając trzeba zerknąć na tabelę rozmiarów gdy... Ver mais
A empresa respondeu
Ich war aufgrund der vielen schlechten Bewertungen sehr verunsichert. Aber meine Erfahrung war sehr positiv. Das Retourenlabel habe ich direkt auf Anfrage erhalten. Besonders überrascht hat mich,... Ver mais
A empresa respondeu
Kontakt z firmą ok, natomiast zamówienie bardzo długo szło bo 17 dni. Także warto to wziąć pod uwagę zamawiając. Myślę, że miesiąc przed jakimś wydarzeniem będzie ok. Sukienka bardzo ładna natomiast b... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Lichi is a fashion brand which explores, inspires, and operates worldwide. Lichi aims to combine everyday practicality with stylish essentials bringing fashion to you with great finesse at the heart of every item we create. All of our products are designed in-house and we are incredibly proud that we can continuously deliver fabulous new fashion to you online. Satisfying and exceeding our customers’ expectation is always at the heart of all our work.
Informações de contato
4,5
Excelente
309 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Niezgodna cena na metce
W dniu 30 grudnia 2024 roku dokonałam zakupu w sklepie stacjonarnym Lichi w galerii handlowej Złote Tarasy w Warszawie. Cena na metce była o 70 złotych wyższa niż ta, którą zapłaciłam i to podobno po zniżce. Zwróciłam na to uwagę dopiero po powrocie do domu. Na drugi dzień wróciłam do sklepu, aby wyjaśnić sprawę, ale dowiedziałam się, że taka jest cena i Pani nie może nic zrobić. Managerka sklepu miała się skontaktować ze mną 2 stycznia, ale do dnia dzisiejszego nie dostałam żadnego telefonu. Sytuacja niedorzeczna, a osoba ma swoim stanowisku raczej niekompetentna.
30 de dezembro de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Elza,
Thank you for your feedback! We are extremely sorry to hear of the upset caused through your shopping experience with us.
Please accept our sincerest apologies for this unpleasant situation with your order. Unfortunately, the staff in the store had not corrected the price on the tag on time. Kindly make sure the price of the item was correct, you are always welcome to visit our website and check it.
If you have any questions, you may always e-mail us at support@lichi.com or message us via Whatsapp (19706609555). We are immensely sorry for any inconvenience in the meantime and hope to have this sorted for you as soon as possible!
Auf keinen Fall zu empfehlen!
Auf keinen Fall zu empfehlen!
Rücksendung ist vollständig ergangen. Lichi behauptet nur einen Teil erhalten zu haben und erstattet den Restbetrag nicht. Dabei filmen sie Mitarbeiter und senden fragwürdige Videos von Paketen ohne Namen und Kennzeichnung!
1 de dezembro de 2024
Resposta de Lichi
Dear Customer,
Thank you for your feedback! We are extremely sorry to hear of the upset caused through your shopping experience with us.
Please, could you kindly send us a message via Whatsapp (19706609555) —we will then be able to offer you the best and quickest possible solution. Sorry for any inconvenience in the meantime, we hope to have this sorted for you as soon as possible!
Sehr froh
Guten Tag, ich möchte mit Ihnen mitteilen dass ich dieses Online Shop sehr gut finde. Alle Bekleidung entsprechen ihrer Qualität. Ich bin sehr froh dass ich Sie in Instagram gefunden.
Ich habe schon viele Bekleidung gekauft und sehr zufrieden. Vielen Dank für Ihre Verantwortung.
21 de novembro de 2024
Avaliação não solicitada
Resposta de Lichi
Liebe Kundin,
Vielen Dank für Ihr Feedback, wir schätzen es unglaublich! Wir freuen uns sehr, dass wir Ihre Erwartungen erfüllt haben!
I recommend shopping al Lichi
I recommend shopping al Lichi, the clothes arę of great qualitly, I am very satisfied, I will definitely come backup to shop
19 de novembro de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Magdalena,
Thank you so much for your kind review. We are happy to know shopping with Lichi has met your expectations! We can not wait to see you among our customers again.
Schlechter Service und Warenbestandssystem
Ich habe einen Mantel bestellt und ein paar Tage später kam eine Mail, dass das Teil zu stark beschädigt ist und sie es mir nicht schicken können und auch keinen Ersatz haben. Meine Bestellung wurde einfach gecancelt und ich soll mein Geld zurück bekommen.
Die Nachfrage, ob ich den nächsten verfügbaren Mantel haben kann wurde verneint. Es gibt keine Liste und ich soll die Webseite wieder checken.
Das habe ich gemacht, Mantel war wieder verfügbar und ich habe gekauft. Daraufhin bekam ich genau die gleiche Mail mit dem bla über einen zu stark beschädigten Artikel und wieder gecancelt.
Lichi hat wohl ein schlecht funktionierendes Warenbestands System und erzählt die gleichen Ausreden. Wenn es den Mantel nicht gibt, sollte man ihn auch nicht bestellen können.
Wäre gerne Kundin gewesen aber bei dem schlechten Service, Orga und 0 Hilfsbereitschaft wird das wohl nichts.
9 de novembro de 2024
Resposta de Lichi
Liebe Katharina,
Vielen Dank für Ihre Rückmeldung, wir sind stark bemüht, jede Kundenerfahrung angenehm zu gestalten, und es tut uns wirklich leid, dass wir Ihre Erwartungen dieses Mal nicht erfüllen konnten.
Es gab eine technische Störung, die dazu führte, dass nicht verfügbare Artikel als verfügbar angezeigt wurden. Es dauert eine Weile, bis die Lagerbestandsinformationen aktualisiert werden. Wir arbeiten bereits an der Behebung des Problems. Wir entschuldigen uns für alle Unannehmlichkeiten, die Ihnen dadurch entstanden sind!
Leider ist der Mantel nicht verfügbar. Die Website wird bald auf den neuesten Stand gebracht. Es tut uns leid, dass wir Ihre Bestellung stornieren mussten. Wir haben Ihnen als Entschuldigung einen Gutscheincode per E-Mail zugeschickt.
Mit freundlichen Grüßen
Lichi
I’m very happy of my order
I’m very happy of my order.
This was my very first order and I have no words. The quality of the dress is amazing, the delivery has been in 1 day after the expedition. The service support via WhatsApp was so reactive.
Thank you very much.
Luiza
6 de novembro de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Luiza,
Thank you so much for taking your time to write this insightful review! We are pleased to know you had a great experience with Lichi! Our team can not wait to assist you again whenever you need it.
Excellent clothes
Excellent clothes, so elegant and beautiful. A bit long to wait for the order, but definitely worth it ✨
2 de setembro de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Customer,
Thank you for leaving your kind feedback. We are immensely happy to hear that you enjoyed your experience with Lichi. We are looking forward to seeing you among our customers again!
Zamowienie wymięte
Zamowienie z opoznieniem. Sukienka strasznie wymieta. Nie mialabym nawet mozliwosci jej wyprasowac, jedynie u krawcowej. Nie polecam. Nadaje zwrot
1 de outubro de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Katarzyna,
Thank you for your feedback! We are extremely sorry to hear of the upset caused through your shopping experience with us.
As stated on our website, estimated delivery time is 10-14 days. The "Lichi" design studio is located in Germany, while orders are being shipped from our warehouse in Poland. Some items are available at the international warehouse only, thus, delivery time may be subject to delays due to customs clearance or sales and peak holiday periods. Please accept our sincere apologies for the delay!
According to the information on our website, if the product you have received is faulty, damaged or non-compliant, you can claim exchange or refund by providing a photo of the defect upon receiving the order. The return of the defected item will be free of charge.
If you have any questions, you may always e-mail us at support@lichi.com or message us via Whatsapp (19706609555). We are immensely sorry for any inconvenience.
I love Lichi
I love Lichi. Always have!!! Such good quality and beautiful items.
15 de setembro de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Olivia Stinton,
Thank you so much for your kind review! We are immensely happy to hear that you enjoyed your experience with Lichi. We can not wait to see you among our customers again!
Wszystko ok
Zamówienie internetowe odbyło się sprawnie i bezproblemowo. O drobnym opóźnieniu zostałam od razu poinformowana. Rozmiar zgodny z tym, który noszę. Wygląd taki jak na zdjęciach. Jestem zadowolona.
27 de agosto de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Justyna,
Thank you for your feedback! We are immensely happy you enjoyed shopping with us! You're always welcome back.
Incredible dress
The midi red dress I bought was super pretty! The fit was perfect and I made great photos wearing it on my birthday. Definitely one of the best stores for any occasion you have. Highly recommend)
25 de agosto de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Customer,
Thank you so much for your review! We are pleased to know you had a great experience with Lichi! Our team can not wait to assist you again whenever you need it!
Schöne Kleidung, schlechter Service
Die Kleidung ist schön und gut verarbeitet, allerdings fallen die Größen sehr unterschiedlich aus. Das Lager ist in Polen, dementsprechend hat auch die Lieferung gedauert. 4 Kleider für jeweils über 100€ kamen leider in billigen Plastiktüten verpackt. So ein System mit der Rückgabe habe ich noch nirgendswo gesehen - ab 4 (oder 5) retournierten Kleidungsstücken muss man Gebühren pro Artikel bezahlen (ich meine, das waren 5€ pro Stk.). Nicht besonders kulant, vor allem weil es in Deutschland keine Filialen gibt und man somit "gezwungen" ist mehrere Größen zu bestellen um die passende zu finden. Bezahlung geht nur über die Kreditkarte, die Rückzahlung hat recht lange gedauert. Ich glaube, ich werde bei Lichi nicht mehr bestellen. Schade! Designed zwar in Frankfurt, aber keine Filialen hier.
12 de maio de 2024
Avaliação não solicitada
Resposta de Lichi
Liebe Katja,
Vielen Dank für Ihr Feedback! Wir schätzen es unglaublich!
Die Rückgabebedingungen sind auf unserer Website beschrieben. Es tut uns sehr leid, dass der Einkauf bei uns nicht Ihren Erwartungen entsprochen hat.
Größe, Passform und Maße können von einem Modell zum anderen variieren, was bedeutet, dass es leichte Unterschiede in der Passform der Artikel geben kann.
Wir haben die Größentabelle auf der Website - da viele Teile individuell gestaltet sind, empfehlen wir, die Größe nach der Tabelle in der Beschreibung zu wählen. Sie können sich auch jederzeit an unseren Kundenservice wenden, der Ihnen bei der Größenbestimmung eines Artikels gerne helfen wird.
Wir sind stark bemüht, jede Kundenerfahrung angenehm zu gestalten, deshalb berücksichtigen wir alle Beschwerden. Wir werden unser Bestes tun, um unsere Dienstleistungen in der Zukunft zu verbessern.
Trop cher pour ce que c'est...
Les vêtements sont très beaux mais il y a quand même pas mal de choses à dire vu le prix assez excessif :
- la qualité des matières n'est pas ultra incroyable et les coupes sont assez moyennes
- ça taille petit : j'ai pris du L comme je prends d'habitude pour toutes les autres marques, mais là c'est très très limite. Sachant qu'il n'y a en plus pas au-dessus du L, ce que je trouve très dommage car il y a du coup énormément de femmes qui ne peuvent bénéficier de cette marque...
- la disponibilité des tailles n'est pas bonne : il y a vraiment tout le temps du manque de stock sur les vêtements et les tailles, au point où le service client vous recontacte pour vous dire que finalement il n'y a plus l'article que l'on avait commandé en stock. Heureusement dans mon cas, un nouvel arrivage de stock sur l'article concerné a eu lieu plus tard.
16 de abril de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Margot Usclade,
Thank you so much for taking your time to write this review! We are very sorry that the quality was not up to the standard this time. When you are choosing a size of an item on our website, it is better to stick with the “product measurements in cm” guide. We will also consider expanding our size line in the future. You are always welcome to request an exchange or return of items within 14 days from receiving the order.
We wanted to let you know that we are still improving our services and doing our best to make shopping with us more pleasant for our customers.
We still have a hope to see you among our customers again!
Zamówiłam 4 sukienki
Zamówiłam 4 sukienki. Niestety za małe i musiałam zwrócić. Zwrot dotarł na adres podany na etykiecie zwrotnej 17.07.2024. minął miesiąc, nie otrzymałam zwrotu pieniędzy. Brak jakiegokolwiek kontaktu, brak odpowiedzi na e-maile.
17 de julho de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Gaba,
Please accept the sincerest apologies for the extended time of refund procedure! We completely understand your frustration. The refund processing time can be increased due to a great amount of returns and peak holiday period, we are doing our best to process all the transactions as soon as possible.
Kindly e-mail us at support@lichi.com or message us via Whatsapp (19706609555). We are striving to resolve the issue as soon as possible. We are immensely sorry for any inconvenience.
Odrobina więcej i będzie super…
Witam, zamówiłam sukienkę przez aplikację. Czekałam 5 dni. Wszystko ok, przychodzą informacje na maila jak również w aplikacji. Sukienka jest piękna. Zamawiając trzeba zerknąć na tabelę rozmiarów gdyż rozmiarówka jest mniejsza.
Jedyny minus za wysyłkę- sukienka wysłana w worku kurierskim. Brak opakowania. Pognieciona do granic możliwości. Nie robi to dobrego wrażenia :(
7 de agosto de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Agata,
Thank you for kind review! We are good to know you enjoy your experience with Lichi. We will forward your comments regarding order packaging to our managers and will take this into account for future. We are doing our best to make your experience as a customer more pleasant and convenient as soon as possible!
I had an excellent experience !!
I had an excellent experience that dress I just booked is absolutely beautiful I booked it for my bachelorette party and is absolutely stunning and trendy very good materials and it fits absolutely perfectly!!!
5 de agosto de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Alejandra Cuervo, thank you for your kindest words! We are immensely happy shopping with us met your expectations!
I will not order from them ever again…
I will not order from them ever again and I do not recommend you. "Exclusive shop", the prices are what you can see, though the quality is not that awesome. In a shop like this the dress should fit amazingly and unfortunately, this is not the case. Obviously it is very easy to take the money but to return it, is a tragedy. Unless you text them, you will not receive the refund. What a joke considering a shop like this. I thought the reputation would be important to them but I guess it is not. They can apologise but I do not really care about the apologies, it is unacceptable to ask for MY OWN money back. I just hope to receive the refund in the actual dates they provided and I will not have to report it.
24 de julho de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Piotr Opiela,
We noticed you left a review on Trustpilot.com. We are extremely sorry to hear of the upset caused through your shopping experience with us.
We are striving to process returns within the fixed period, however, the refund processing time can be slightly increased due to a great amount of returns, we are doing our best to process all the transactions as soon as possible. Thank you for patience! We are very sorry for the inconveniences caused.
According to our information, the funds have been charged from our account. Please kindly expect the funds to be credited within 1-3 days. The receipt was sent to you via e-mail.
If you have any questions, you may always e-mail us at support@lichi.com or message us via Whatsapp (19706609555). We are immensely sorry for any inconvenience in the meantime and hope to have this sorted for you as soon as possible!
Kind regards,
LICHI
I want to express my gratitude to you…
I want to express my gratitude to you for having such wonderful dresses. The quality and style of your clothing are very good. I appreciate it very much. Thank you!
4 de julho de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Tanzila,
Thank you for your feedback! We are immensely happy you enjoyed shopping with us! We are looking forward to seeing you among our customers again.
Super Quality of the clothing
Super Quality of the clothing! Love it!
29 de junho de 2024
Avaliação não solicitada
Resposta de Lichi
Dear Theresa,
Thank you so much for your review! We are happy to know shopping with Lichi has met your expectations!
Nigdy więcej
Ponad 2 tygodnie czekania na wysyłkę, brak sensownych odpowiedzi na pytania, tylko krótkie tłumaczenia o odprawie celnej (nie wiem jakiej skoro zamówienie jest z „Frankfurtu nad Menem”.)
Jeżeli chodzi o towar:
Koszula jakość ok.
Top gorsetowy bardzo ciasny z uszkodzonym zamkiem. Za zwrot trzeba zapłacić 25zl, więc pewnie dam do krawcowej żeby wyprula zamek i wszyje nowy albo inne zapięcie, bo nie wyobrażam sobie wykładać kolejne pieniądze i czekać tygodniami na zwrot, :) bóg wie czy ten zwrot wgl nastąpi.
21 de junho de 2024
Resposta de Lichi
Dear Sandra,
Thank you for your feedback! We are extremely sorry to hear of the upset caused through your shopping experience with us.
As stated on our website, estimated delivery time is 10-14 days. The "Lichi" design studio is located in Germany, while orders are being shipped from our warehouse in Poland. Some items are available at the international warehouse only, thus, delivery time may be subject to delays due to customs clearance or sales and peak holiday periods. Please accept our sincere apologies for the delay!
According to the information on our website, if the product you have received is faulty, damaged or non-compliant, you can claim exchange or refund by providing a photo of the defect upon receiving the order. We have already contacted you via e-mail and are always ready to assist. The return of the defected item will be free of charge.
If you have any questions, you may always e-mail us at support@lichi.com or message us via Whatsapp (19706609555). We are immensely sorry for any inconvenience in the meantime and hope to have this sorted for you as soon as possible!
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