Lifeways Avaliações 

60
O TrustScore é 1.5 de um total de 5

1,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible service spoke social care today and they said landlord can't just turn up withote llet me n fire people complained of mess of flat when wasn't mess spoke staff asking llnemanger email wouldn'... Ver mais

Avaliado com 1 de um total de 5 estrelas

just glad i made it out . same can’t be said for the others ,this company fails to do anything about safety concerns on site, After multiple safeguardings being raised by residents to prote... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Had an interview for Area Manager role Date: Friday 27th October via Teams with a Regional Director Never heard back. Made multiple phonecall attempts to EL in recruitment Also tried f... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I had to cancel my interview due to my partner having emergency appointment at the hospital following a ans e vist the night before and just had a message saying wishing him well. No new interview dat... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Alojamento

Escrito pela empresa

Lifeways is the UK’s largest team of support professionals providing support for adults in the community. We support adults with diverse and complex needs, including learning disabilities, autism, physical disabilities, acquired brain injuries, and mental health conditions. As the supported living sector’s largest team of professionals, Lifeways’ extensive experience and national reach mean we deliver extraordinary support to adults, enabling them to live fulfilling and independent lives in the community. Our 11,000 colleagues currently support almost 5,000 individuals who live in our 1,500 supported living and residential services across England, Scotland, and Wales. Find out more about how we change people's lives at: www.lifeways.co.uk 


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

60 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 77% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,6

Todas as avaliações

(60)

10 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Treated unfairly

Am not happy about the way I have been treated in supported living at all saints house in Leamington spa, people have not been very nice to me staff and residents and I am being thrown out unfairly by inclusion housing.
I have not enjoyed my time living here, I am glad to be moving out and being away from nasty members of staff and trouble causers.

28 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

dont recomend people living hear its discrase

My fiance has lived in foden veiw in sandbach for long time now and the staff and managment has been making his deprestion and mental health worse . The staff has been trying to look for a fight with him. When he goes out with staff the staff try to use my fiance for his money and same when he goes on transport they want residents to pay for them its a form of finatial abuse Residents should not have to pay for staff. And my poor fiance dont get fead witch is totaly out of order. on alot of events they say its going ahead and then it gets counciled. They should keep promisses. Then the staff and managment tells him to do this carbodioxi and they said we got to do it and its only ment to be done 1nce a week seems to be going on every day witch not impressed with and keep setting alarms off on perpase. My fiance keeps getting mithered about food shop and he shouldent have to do watt he dosent want to. Staff and managment are very disrespectfal and not very helpful they rely on the rulls and it shouldent be about rulls they dont alowe any stay overs to friends and family witch is out of order. Thr staff are very bossy and distractfal. dont recomend anyone moving into lifeways as its not a very nice compant dont recomend anyone moving into their. Its a mess. When i go over and they are discrispectfal and bossy and icnore me when try to ask question and blanked me out. Its a discrasfal company dont aply for this company or work their you get badly treated. Dont recomend anyone to move into Lifeways im very anoyed at the way treating my fiance.

24 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It takes a certain type of person to be…

It takes a certain type of person to be in such a kind, caring and selfless roll.

That's why it's important to have excellent management!
Management that are supportive of there staff.

Unfortunately K.P.I's and money come before all staff and service users.

People do not leave the job/role.

They leave management.

Please give your time to a co.pany that will appreciate and value you or find out the hard way with lifeways.

2 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not applicable

Staff do not support me when it is time for my support call , they are coming at the wrong times and I am having support staff knock at my door that have not been very nice to me in the past when I do not wish to have them for support, I am being threatened to be chucked out of all saints house when I have not done anything it is very unfair and I am being treated badly it is making me upset and stressed out.

9 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Neglect/Financial Abuse

If you have a family member who needs support, stay far away from this company, they neglect and financially abuse their clients, i have proof of all of this and have raised my concerns to the social services, as the lad who I know has had people using him for the past 3 years and staying in his house and using it as a drug den, he has had 2 dogs abandoned in his house and his staff never did anything about it I had to sort it all out for him, there's been times he's been left without food and his staff just leave him and I've had to feed him. Avoid this company!!!! He only gets 1 hour a week support and no doubt they are claiming more that 1 hour a week. They just use vulnerable people for their own gain. I told their manager Julie that I have raised all my concerns the other day now they are trying to cover everything up and be there for him. He wants out that company but they just try keep him there.

22 de junho de 2023
Avaliação não solicitada
logotipo da Lifeways

Resposta da Lifeways

Hello, we’re sorry to read your views. If you haven't already, please do reach out to our Quality team on Qualityalerts@lifeways.co.uk to discuss these issues further and so that we can look in to your concerns.

Avaliado com 1 de um total de 5 estrelas

rude staff

Life ways are crap all the staff are very rude don’t go into supported living stay clear

25 de abril de 2023
Avaliação não solicitada
logotipo da Lifeways

Resposta da Lifeways

Hello. We’re sorry to read about your experience. If you haven't already, please do speak to your Service Manager or reach out to our Quality team on Qualityalerts@lifeways.co.uk to discuss these issues further and so that we can look in to your concerns.

Avaliado com 1 de um total de 5 estrelas

Bullying in supported living by staff

Staff members called Sabina and Shawna robbins who work at all saints house in leamington spa have bullied me and laughed at me this evening
I advise anyone to not go in supported living it has upset me and made me feel depressed Jonny my friend was a witness and he heard it over the phone.
My family also know how Shawna has spoke to me and my friend.

11 de abril de 2023
Avaliação não solicitada
logotipo da Lifeways

Resposta da Lifeways

Hello Daisy. I have spoken to the Service Manager at All Saints House and understand there is a meeting scheduled for later this week to discuss these matters. I trust this will alleviate your concerns.

Avaliado com 1 de um total de 5 estrelas

Staff bullying me and my friend

Staff at all saints house in leamington spa have been horrible to me and my friend Jonny for no reason , a member of staff called Shauna robbins was telling my friend to not be friends with me which has upset me and I feel hurt that I have been blamed for something I did not do and it’s upset me and my friend massively. I have not enjoyed my time at all saints house

21 de março de 2023
Avaliação não solicitada
logotipo da Lifeways

Resposta da Lifeways

Hello. Thank you for raising your concerns with us. I have highlighted this to our Quality team to investigate. In the meantime, if you would like to discuss these issues further, please raise them with your Service Manager or reach out to our Quality team on Qualityalerts@lifeways.co.uk.

Avaliado com 1 de um total de 5 estrelas

Horrendous

Horrendous. Really concerned I have requested that regional manager makes contact ASAP

19 de janeiro de 2023
Avaliação não solicitada
logotipo da Lifeways

Resposta da Lifeways

Dear Vicky. We’re sorry to read about your experience, but pleased to hear that you've already reached out to us to discuss this further.

Avaliado com 5 de um total de 5 estrelas

Great staff

A family member is supported by lifeways and their staff, she’s loving it where she is, I can’t fault the management or staff where she’s based, everything is done and the support she gets is brilliant.

6 de janeiro de 2023
Avaliação não solicitada
logotipo da Lifeways

Resposta da Lifeways

Hi Christine. Thanks for sharing that, it's really lovely to hear that you and your family member are happy with the support they are getting and that they are enjoying living there.

Avaliado com 1 de um total de 5 estrelas

Lifeways Sunderland

Lifeways Sunderland
surely don't know where to start after 4 and a half yrs working for them,i have one word pathetic and full of racism,Management is clap less experienced and educated,and they will try to fix you in some type of abuse just because you dress good or drives a nice car,trying to fix me on abuse was the worst thing someone can do,just to spoil your DBS,but God is always watching.
I would never recommend anyone to join this company,my friend warned me but I ignored her.

26 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

How is this company still around?

I joined this company in 2014. Enthusiastic, willing and wanting to help. After one week of classroom training ( I was qualified) the training had no quality.. more on legal requirements on what you can't do or say. I did one year and have to say that the management were atrocious, did not care about the people they were meant to be looking after and it was extremely dangerous to work for them. Avoid... pls.. avoid ..

11 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid at any cost.

They are the most pathetic people I have come across in my life. Better to avoid them at any cost. The staff working there is a bunch of miserable people.

7 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid Lifeways if you can

Four reviews for this company - all one star ones, and yet their rating is 2.5 stars? How does that work then? This is a terrible company. They charge (or did when it affected us) £10 per week for acting as appointee with DWP for those in their supported lving placements; they make residents pay for a meal or drink if the resident eats while out and about; their person centredness is totally non existent. Staff can be great or not so great, but it's not uncommon to visit during the day when maybe one resident is on the premises and find three or four staff there, whereas evenings when everyone's home there's maybe just one member of staff. Complaints are never addressed satisfactorily. Terrible.

1 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid Lifeways "care" !!!

My adult Son was in sheltered accomodation in London managed by Lifeways.
Not only was the Manager useless, with low interpersonal skills but, when I complained to several Area Managers over a number of years about numerous incidents, some very serious, it was always swept under the carpet.
I then took my complaint to the Regional Manager in 2019 and, not only did they fail to follow their own complaints procedure, but they even went so far as to claim that I had not made a "complaint" at all !
I then went to the very top and wrote to the Chief Operating Officer, Mr Coney, who also covered up the matter and, when I asked for some documentary proof of what he was saying, he refused to deal with me!
I have now contacted the CQC and the Ombudsman to look into my case.
I moved my Son out of their care in September 2020 and the improvement in his behaviour and body weight etc has been noted by his carers and medical team.
Because the Manager at Lifeways was so poor, it affected the attitude of the staff as well as the state of the premises which was poor.
My advice is to avoid Lifeways if at all possible. They are paid huge sums of money by local authorities yet they pay their staff very low wages, which de-motivates them.

19 de março de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Lifeways staff are totally useless

Lifeways staff are totally useless. I came down stairs to find the night security playing and talking to dolls. The night before the staff were fast asleep, they didn't know i had walked past twice on that occasion over a two hour period. This is downright dangerous in my, the area where we live (Bedworth) is well known a rough area, all lifeway care about is money. They are a long running joke.

1 de março de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Them Northerns

Lifeways community care Sunderland employs horrid old chavs to look after the younger generation which is something killer baby boomers are not trained for, younger generations are treated worse than cows, milk harder than sheep, worse than the 3rd Reich of German #reformjewish

7 de novembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Lifeways community care horrid

I've living lifeways community care and supported accommodation for around 4 years since I was 18 years old; the care I received was stagnant, inconsistent, horrid chavs from the Jobcentre, autism support is rubbish, stuff are not trained properly that deal with autism, mental health issues, mental illness.

Most of the employees are not qualified to be a support workers, care I received is poor, inadequate; lifeways does not do what's advertised, old people under mind the younger generation, I would suggest if you are 18 and living in lifeways community care and have hardly any physical, mental health needs; move out of the dreadful, inadequate care company swamp.

Care charges are too high how can I live on my benefits while lifeways is setup to milk the council, vulnerable adults alike of their savings.

#actnow #northeastswamp #escapesocialservices

13 de outubro de 2020
Avaliação não solicitada

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