Lightwave Avaliações 

I’ve been using Lightwave products for about a year now, and I couldn’t be happier. The system was originally installed professionally, but there was a small part that needed finishing later on. I contacted their support team for help, and Jack Mitchell was absolutely phenomenal. He guided me through everything clearly, helped me get the issue sorted quickly, and went above and beyond to make sure everything was working perfectly.
The products themselves work incredibly well, and the aftercare service has been second to none. I have no hesitation whatsoever in recommending Lightwave, both for the quality of their products and their exceptional customer support.
Thanks again to Jack and the Lightwave team!

Lightwave kit is pretty solid, if a little on the expensive side. What I can't fault is Lightwave tech support, they are what all companies tech support should be like. They actually try help fix any issues, I know that sounds like a basic but I really can't tell you how few companies actually put any interest into trying to troubleshoot and help you. Especially with old versions of kit. Most others with just say "oh well just upgrade to the latest". Lightwave tech support actually try help you, and are successful in doing so in my experience.

Customer service from jack, Eve and Callum in their technical support has been exemplary. Cannot thank them enough for their help and advice in setting up my 2-way switching with the dimmers. Overall I would give the company 10 out of 10 for their products and for their support should you ever have an issue.

Tech support was free and accurate. A dead-on-arrival switch was replaced with no issues. I can recommend Lightwave.

I called technical support about an issue with a 4 gang dimmer and spoke to Eve. She was extremely polite, helpful and knowledgeable of the product and helped me resolve the problem. She also emailed me instructions in case of future issue. Also did not have to wait long in a queue to be answered. Excellent, thank you.

Great service and support even after having the product a while .thank Eve for making it so easy

I've been using LightwaveRF for many years now and the devices have proven themselves extremely reliable in the main.
The biggest plus for me though is the excellent support. I've had cause to use the support system a few times over the last few years and it's excellent. The team - primarily through Eve - have provided fast and informative answers to any issues I've had.
I would thoroughly recommend Lightwave equipment and the excellent team behind it all.

I had difficulty in setting up my devices and contacted tech support. Dylan was prompt in identifying the problem and helped resolving this. Unfortunately I started getting error message in sending command remotely and had to go back to tech support again. Once again Dylan accepted my request and showed his patience in resolving my problem.
Very grateful for the support I received.

Always find this company quick to respond to queries and give helpful advice. This latest experience wss no exception. Well done!

Quick response to technical question. Problem resolved satisfactorily. What more can you ask?

First class service from Eve at Lightwave with the upgrade to my new Link plus hub. The upgrade went without hitch with the instructions Eve sent to me and the new hub is much superior to the old connect series. The transmission range had been extended and the speed in operating the devices is much faster and intuitive. Have been a customer of Lightwave for over ten years and I’m so happy that the new hub enables my devices to run for many more years. Thank you to all at Lightwave for your service, reliability and quality products.

They're very good with customer experience.

Great service by Eva. Eva handled my returns efficiently and quickly. Replacement items received within few days. Amazing !. Thank you Eva

Fantastic customer support from Eve to resolve my issue pairing a wireless switch. I tried calling in yesterday but was waiting too long so I raised a ticket instead. Got a call back this morning and issue swiftly resolved. Having fun learning about all the possibilities with my LW purchase.

Excellent products with the LightWaveRF lighting dimmers and controllable socket range. Also great customer service and support after the sale with Eve being very helpful and as all their support staff very knowledgeable of the whole product range

Had a problem with my kitchen lights and Dylan sorted the problem out efficiently and quickly, well done.

Amazing Service. I have literally never received such a perfect service from a company in my entire life! I had a quick question about my light wave implementation and how to it with another product integration. I rang them just after 5.30 and they were closed, so I thought I’ll ring them back in the morning. (I did not leave a message) At 9:15 the following morning a technical guy rang me back, saying we’ve missed a call from you. How can I help! Seriously world class. Well done !!!

really patient, despite my toddler with loud noises being in the background and me needing to navigate that and ask for things to be repeated! Quick fix and accurate signposting to info despite us using an older piece of equipment. I wouldn't have known what model of equipment it was but Dylan was able to quickly find out using info available to him.
Quite a long wait to get through to someone (~30mins) and initially got disconnected, but quickly received a callback and received really helpful service.

Lightwave are a really great company for customer service; when I have had issues in the past they have always been resolved really swiftly