Jack was just fantastic, spent an hour or so resolving some issues we were having with new 2 gang dimmable light switches that needed pairing too. He was determined to find an answer to the problems w... Ver mais
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Veja o que dizem as avaliações
I have used Lightwave rf products at my last 3 houses and am impressed with how easy to use and functional they are. On the rare occasion I have had an issue Lightwave staff have always gone the extra... Ver mais
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Excellent customer service from Eve at Lightwave. She was friendly, patient and professional, quickly helping me reconnect my system and clearly advising me on a separate socket issue. Prompt response... Ver mais
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I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... Ver mais
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Detalhes da empresa
- Empresa de Automação Residencial
- Fornecedor de Peças Eletrônicas
- Empresa de Eletrônicos
- Loja de Iluminação
- Empresa de Software
Sobre Lightwave
Escrito pela empresa
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Informações de contato
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Reino Unido
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product
Great product, great aftersales customer service
11 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Victor,
We’re delighted to hear that you’re happy with both our products and aftersales service. Thank you for taking the time to share your positive experience with us.
Kind regards,
The Lightwave Team
Eve was amazing
I rang up lightwave today to sort out one of my switches i accidentally deleted. I spoke to a lady called EVE what was amazing and really helpful. And reset it all back up for me . What im truly grateful for
Thank you.
I would definitely recommend theses products and the customer service is 100%
11 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Peter,
We’re so pleased to hear that Eve was able to help you get your switch set back up so smoothly. It’s wonderful to know you’re happy with both our products and the customer service you received. Thank you for the kind words and recommendation.
Kind regards,
The Lightwave Team
Failed 3 gang light switch
I had a 3 gang light switch that stopped working, it was about 16 months old. I spoke to Dylan in support and he gave me some advice about the switch and arranged for me to return the switch. A week later he has just informed me the replacement is on the way to me. Many thanks to Dylan for sorting the issue.
10 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Mr McDermott,
We are glad to hear that Dylan was able to assist you with the issue on your 3 gang light switch and get a replacement arranged quickly. Thank you for sharing your positive experience, we really appreciate it.
Kind regards,
The Lightwave Team
Excellent customer service
I needed to return a faulty dimmer switch and was really impressed with the customer service I received, especially from Eve. The responses were quick and very helpful and as soon as they received the faulty switch they sent me a new one. Eve even offered to talk me through the process of fitting it! Great company and great products.
6 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Heather,
We are so pleased to hear that you received such excellent support when returning your faulty dimmer. Eve will be delighted to know her quick and helpful responses made the process smooth for you. It’s great to hear you are happy with both the service and the products.
Kind regards,
The Lightwave Team
As always this product does not fail to…
As always this product does not fail to impress and customer service just as good as the product sold.
6 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Winst,
We are delighted to hear that you continue to be impressed with both our products and our customer service. Your ongoing support means a lot to us.
Kind regards,
The Lightwave Team
Resposta da Lightwave
Hi there,
We are really pleased to hear that your issue was resolved and that you received good service from us. Thank you for taking the time to share your experience.
Kind regards,
The Lightwave Team
Great customer service
Eve is a great asset to lightwave and helped walk me through everything- great customer service.
3 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Chris,
We are delighted to hear that you received such great support. Eve will be thrilled to know she was able to guide you through everything so smoothly. Providing excellent customer service is always a top priority.
Kind regards,
The Lightwave Team
Recommended Company
Have a number of lightwave products in our home and find them easy to use and reliable. When we had an (singular) issue their customer service rep Dylan was extremely helpful and had us sorted with a replacement in no time. Great products, great customer service, Great company, highly recommend.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi James,
Thank you for the brilliant 5-star review! We’re really pleased to hear that your Lightwave products have been reliable and easy to use, and that Dylan was able to get everything resolved quickly for you. We’ll be sure to pass on the kind words!
We truly appreciate the recommendation and your support.
The Lightwave Team
So impressed with the service
So impressed with the service. Have been purchasing Lightwave for 6 plus years and remain impressed. Also, with the ongoing service. Emails with general questions answered swifty and as part of the service. Thanks guys.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Paul,
Thank you for the fantastic 5-star review! We truly appreciate your continued support over the past 6+ years, and it’s great to hear that both the products and our ongoing service continue to impress. We’re always happy to help with any questions you have.
Thanks again for being a valued part of the Lightwave community!
The Lightwave Team
If there were six stars
If there were six stars, I would give it to the Lightwave crew. Jack and the other support team have gone above and beyond to help taking over a new property with their products already fitted. Such a refreshing change to get brilliant, friendly customer support, well done.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Wayne,
Thank you so much for the amazing 5-star review! We’re delighted to hear that Jack and the team were able to support you in getting everything up and running in your new home. It means a lot to us that you’ve taken the time to share your experience, and we’re thrilled to know we could make things easier for you.
If you ever need anything in the future, we’re always here to help!
The Lightwave Team
Great products and services.
I’ve been using Lightwave RF products for a number of years now, and they work great. Best looking SMART switches on the market and integrate well with Apple Home and Home Assistant.
I had to connect the service desk for support with a Home Assistant automation, for which they had to consult their developers. They came back within a few days and I was able to resolve the problem I was having. Great service
29 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Stuart,
Thank you for the fantastic review! We’re really glad to hear that you’ve been enjoying Lightwave over the years and that our products are working beautifully with both Apple Home and Home Assistant. It’s great to know you love the look of our smart switches as much as we do!
We’re also delighted our team were able to help you get your automation running smoothly. If you ever need more support or want to explore new features, we’re always here to help.
Kind regards,
The Lightwave Team
Incredible tech support - Jack specifically is superb
I have to be honest, I bought a number of double dimmer switches, single dimmers and sensors to add to the house which I initially struggled to get the setup as I wanted.
Then I contacted their tech support and Jack who responded has been frankly excellent. Really pleasant easy to deal with guy, he's just spent a long time with me over the phone helping with setup and fully explained the reasons why I was hitting issues etc
Honestly can't say enough of how grateful I am for his help and having a technical team myself in a completely different industry I know how unsung these guys are at times
Jack, you're a superstar and thank you.
Genuinely awesome tech support so well worth investing in lightwave tech
29 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi there,
Thank you so much for the amazing feedback! We’re delighted to hear that you’re enjoying your Lightwave products and that Jack was able to support you in getting everything set up just the way you wanted. He’ll be thrilled to know his help made such a difference.
Our team works hard to make smart home tech simple and enjoyable, so your recognition truly means a lot. We’re grateful that you chose Lightwave and we’re always here if you need anything in future.
Kind regards,
The Lightwave Team
Excellent service
Excellent service. Love this system and, when I needed technical support was helped very quickly and effectively. They even noticed my missed call and phoned me back to ask if they could help. Very happy.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Ian,
Thank you for the fantastic review! We’re so pleased to hear that you’re loving your Lightwave system and that our technical support team was able to assist you quickly — even returning your missed call. We always aim to deliver that level of care, so it’s wonderful to know it made a difference.
We really appreciate you taking the time to share your experience!
Kind regards,
The Lightwave Team
10 years later, still going strong!
I have used LightwaveRF now for over 10 years. Started out to just get some Christmas lights to come on at a set time, now my house is fully covered with their kit. I have found their support to always be helpful and responsive. I recently had a small issue and Dylan was very helpful and had my issue sorted nice and quickly.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Simon,
Thank you so much for your kind review! It’s fantastic to hear that you’ve been with us for over 10 years and that your smart home has grown with Lightwave over that time. We’re thrilled that our support team, especially Dylan, was able to help get everything sorted quickly.
We truly appreciate your continued trust in us and your loyalty to Lightwave.
Thanks again for taking the time to share your experience!
Kind regards,
The Lightwave Team
Class products and even better support…
Class products and even better support especially from Jack who spent over an hour on the phone assisting me with installation and set up. Would highly recommend.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Thank you so much, Ollie, for your fantastic review!
The Lightwave team are delighted to hear that you’re enjoying our products and that Jack was able to provide the support you needed during your installation and setup. We truly appreciate your recommendation and are always here if you need any further assistance in the future.
– The Lightwave Team
Dylan was so helpful in explaining what…
Dylan was so helpful in explaining what I needed and offering advice on bundles.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Nicola,
Thank you, Nicola, for the lovely feedback. The Lightwave team is thrilled to hear that Dylan was able to clearly explain what you needed and offer helpful advice on the best bundles.
We’re so glad the experience was positive, and if you need any further guidance in future, we’re always here to help.
Kind Regards,
The Lightwave Team
Dylan Was so helpful in helping me…
Dylan Was so helpful in helping me migrate my settings from link 1 to link2 and helping me pair my devices
Excellent service- very helpful thank you
24 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Rakesh,
Thank you for the wonderful review Rakesh, the Lightwave team is delighted to hear that Dylan was able to support you so effectively with your migration from Link Plus 1 to Link Plus 2 and pairing your devices.
We really appreciate your kind words about the excellent service, and if you ever need any further assistance, we are always here to help.
Kind Regards,
The Lightwave Team
The technical support provided by Jack Mitchell
The technical support provided by telephone was patient and first-class enabling us to get Lightwave application. Jack Mitchell was clear, patient and professional throughout a very long call.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Philip,
Thank you so much for your five star review Philip, the Lightwave team is delighted to hear that you had such a positive experience. Jack will be thrilled to know that his patience and clear guidance helped you get everything up and running smoothly with the Lightwave app.
We truly appreciate you taking the time to share your feedback, and we are always here to help if you need any further support in the future.
Kind Regards,
The Lightwave Team
Great customer service.
21 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Andre,
Thank you so much for your kind review! The team are delighted to hear that you’ve had a great experience with our customer service and truly appreciate you taking the time to share your feedback.
The Lightwave Team
Super efficient customer service
The tech is smart, users not always (certainly in my case). What has really impressed me is that whenever I’ve had a query it’s been addressed very quickly and very accurately. The team is able to look at your installation remotely and identify corrective action before you’ve even properly explained what your problem is. If only all support lines were like this.
20 de outubro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Greig,
Thank you so much for taking the time to leave such a fantastic review! We’re really pleased to hear that you’ve been impressed with the level of support and efficiency from the team. It’s great to know that our remote assistance has helped make things easier and that we could get everything sorted quickly for you.
Your kind words mean a lot to us and will be shared with the whole team — feedback like this really keeps us motivated!
Kind Regards,
The Lightwave Team
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