Jack was just fantastic, spent an hour or so resolving some issues we were having with new 2 gang dimmable light switches that needed pairing too. He was determined to find an answer to the problems w... Ver mais
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Veja o que dizem as avaliações
I have used Lightwave rf products at my last 3 houses and am impressed with how easy to use and functional they are. On the rare occasion I have had an issue Lightwave staff have always gone the extra... Ver mais
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Excellent customer service from Eve at Lightwave. She was friendly, patient and professional, quickly helping me reconnect my system and clearly advising me on a separate socket issue. Prompt response... Ver mais
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I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... Ver mais
A empresa respondeu
Detalhes da empresa
- Empresa de Automação Residencial
- Fornecedor de Peças Eletrônicas
- Empresa de Eletrônicos
- Loja de Iluminação
- Empresa de Software
Sobre Lightwave
Escrito pela empresa
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Informações de contato
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Reino Unido
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Restore feature
I had a small issue where i deleted some macros, and the team ran a restore of an old version so get my macros back up and running within a few hours. Great services.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi there,
Thanks for the great review, it is really appreciated.
we are really glad the team were able to restore the macros quickly and get everything back up and running for you.
If anything else is ever needed, just let the team know, they are always happy to help.
Lightwave Support Team
Eve was really efficient and friendly
Eve was really efficient and friendly. She took a task that I had been avoiding for months and sorted it out for me in about 60 seconds. I am delighted!
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi there,
Thank you for the lovely feedback! We are really pleased to hear that Eve was able to get everything sorted so quickly for you. She will be chuffed to know she made such a difference.
If you need anything else at all, we are always happy to help.
Have a great day,
Lightwave Support Team
Today I called Lightwave with a problem…
Today I called Lightwave with a problem pairing my lights to work with Google The gentleman that I spoke to was so kind and had so much patience with me and got it to work. What more can I say first class service would recommend to anybody
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Clive,
Thank you so much for your kind words, we really appreciate you taking the time to share your experience. I am glad to hear that we were able to get everything paired with Google and working as it should.
If you ever need a hand again, we are always here to help.
Have a great day,
Lightwave Support Team
Phoned on the off chance out of hours…
Phoned on the off chance out of hours ,only to get a returned call from Dave who helped with my query, and process my order.👏👏👏
28 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Andrew,
Thank you for the great review.
We are really pleased Dave was able to return your call and help with your query, especially out of hours.
It’s great to hear everything was sorted and your order was processed smoothly.
We appreciate you taking the time to share your experience!
The Lightwave Team
Brilliant
Excellent experience, great products and the best customer service you'll find anywhere.
26 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Martin,
Thanks so much for the brilliant review.
We are really glad to hear you’ve had an excellent experience and that you are enjoying the products.
If you ever need anything or have questions in the future, we are always here to help.
Thanks again for the kind words!
The Lightwave Team
Fantastic customer service from Eve
Fantastic customer service from Eve, very helpful and easy to get the help I needed.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Nick,
We’re really glad to hear that Eve was able to provide such helpful and straightforward support.
It’s great to know you found it easy to get the assistance you needed. Thanks for taking the time to leave a review.
Kind regards,
The Lightwave Team
Problem with hub
Callum from lightwave fix my problem with my hub very fast and link my two gang switch for me, would like to say thanks for you help and you deserve max stars.
Mr Gould
26 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Mr Gould,
We’re really pleased to hear that Callum was able to quickly sort out your hub issue and get your two-gang switch linked.
Thank you for the generous feedback, it means a lot to the team.
Kind regards,
The Lightwave Team
Callum was excellent at confirming the…
Callum was excellent at confirming the wiring when replacing an existing two way 2 gang dimmer system
25 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Steve,
We’re really glad to hear that Callum was able to help confirm the wiring for your two-way, two-gang dimmer setup.
It’s great to know the support made things clear and straightforward for you.
Kind regards,
The Lightwave Team
Very satisfied customer
Have had Lightwave for 15+ yrs, has worked flawlessly, on the very rare occasions when I have had issues, the tech & sales departments are always so helpful.
And I’d like to say a very big thank you to Jack for his help & support. Superb.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Phil,
It’s fantastic to hear you’ve been with Lightwave for over 15 years and that the system has served you so reliably.
We’re also really pleased that both our technical and sales teams have been able to support you whenever needed.
Jack will be delighted to know his help made such a positive impact.
Thank you for your long-standing trust and kind words.
Kind regards,
The Lightwave Team
The service provided was absolutely…
The service provided was absolutely fantastic and Eve the consultant
was brilliant !!!
Thank you.
Jas
20 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Jas,
We’re delighted to hear you received fantastic service, and it’s wonderful to know Eve made such a positive impression.
Thank you for taking the time to share your feedback.
Kind regards,
The Lightwave Team
It is refreshing to have a company that…
It is refreshing to have a company that has a direct call number on their website and an English service centre. I called the service centre and got through to Jack he quickly understood my issues (which was a third party led low level strip light switched by a Lightwave dp switch) and instructed me in to how I can fix the problem. Jack was very knowledgeable and polite, I can’t rate Lightwave high enough brilliant products brilliant service. Well done to all in the Lightwave company.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Leon,
We’re really pleased to hear how refreshing your experience felt and that you were able to get straight through to our support team.
It’s great to know Jack was able to quickly understand the issue with your third-party LED strip and guide you to a fix.
Your kind words about both our products and service mean a lot to the whole team.
Kind regards,
The Lightwave Team
Fantastic service by Eve
Fantastic service by Eve on the Lightwave team
Got all issues sorted with no fuss whatsoever, and really responsive.
All round great service
24 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi David,
We’re delighted to hear that Eve was able to get everything sorted quickly and smoothly for you.
It’s great to know you found the support responsive and hassle-free.
Thank you for the fantastic feedback.
Kind regards,
The Lightwave Team
Really great response from Dylan
Really great response from Dylan. He arranged a call to discuss my problem and when it couldn't be quickly resolved he helped me source the replacement parts.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Andrew,
We’re really pleased to hear that Dylan was able to support you so thoroughly.
Arranging a call and helping you find the right replacement parts is exactly the level of service we aim for.
Thanks for taking the time to share your experience.
Kind regards,
The Lightwave Team
Excellent support throughout the journey
The full experience from start demo to consultation to purchase and post sales is fantastic. Dave is an expert, very knowledgeable and has been a guide on helping to identify the right solutions. He’s been great to work with and I would highly recommend Lightwave and his service. The entire team that I’ve spoken with have been great
20 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Salman,
We’re thrilled to hear that your experience from the initial demo through to installation and post-sales support has been so positive.
Dave will be delighted to know his guidance and expertise made such a difference in helping you find the right setup. It’s also great to hear the rest of the team left a strong impression.
Thank you for the recommendation, we really appreciate it.
Kind regards,
The Lightwave Team
Good functionalities
Good functionalities
Also provided good customer service
18 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Benj,
We’re really pleased to hear that you’re happy with the functionality of our products and the customer service you received.
Thanks for taking the time to leave a review.
Kind regards,
The Lightwave Team
Lighting set-up problem
A lighting set-up issue was sorted remotely by Dylan in a matter of minutes.Dylan explained where I should look for a permanent solution. Excellent service.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi there,
We’re really pleased to hear that Dylan was able to sort your lighting setup so quickly.
It’s great to know his guidance helped you find a long-term solution as well.
Thank you for sharing your experience.
Kind regards,
The Lightwave Team
Fast discussion and help
Fast discussion and help. Ordered a new part. Hopefully that fixes the issue.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi David,
We’re glad to hear you had a quick and helpful experience with us. We hope the new part resolves the issue, and we’re here if you need anything else.
Kind regards,
The Lightwave Team
Excellent products As an installer…
Excellent products As an installer there Tech Support is one of the best around. Always helpful and they know what they are doing and very quick as well 5 stars all the way
3 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi John,
We really appreciate your feedback, especially coming from an installer. It’s great to hear that you rate our products highly and that our tech support team has consistently been helpful, knowledgeable, and quick to assist. Thank you for the 5 stars!
Kind regards,
The Lightwave Team
Dylan was so helpful and sort my lights…
Dylan was so helpful and sort my lights without problem ! Thank you so much
17 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Ina,
We’re so glad to hear that Dylan was able to get your lights sorted so easily. Thank you for sharing your experience, we really appreciate it.
Kind regards,
The Lightwave Team
Technical support from Lightwave is…
Technical support from Lightwave is second to none. I’ve purchased a number of product over the years and have contacted technical support a few times. They have always been more than helpful with precise and clear information.
14 de novembro de 2025
Avaliação não solicitada
Resposta da Lightwave
Hi Bryan,
We really appreciate your continued support over the years. It’s great to hear that our technical team has consistently been able to provide clear and helpful information whenever you’ve needed it. Thank you for taking the time to share your experience.
Kind regards,
The Lightwave Team
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