Lillevilla Avaliações 

229
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We are really enjoying our new cabin which was installed about 2 months ago. Installation was a breeze and the builders were polite and friendly. We live in a small terrace but there were no... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Efficiency. From the initial ordering and all questions asked, to the straightforward delivery and then to the construction with Kenny, a real craftsman, thorough and professional. Upon completion, re... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We're very happy with each every aspect of our experience with Lillevilla. From sales, through delivery and installation. The process was efficient, ran to time and Lillevilla were available when we... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had our 6x3m building installed prior to Christmas. The installation team did a fantastic job and actually completed a day early, fuelled by bacon sarnies and strong coffee. The building comes wit... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Materiais para Jardins

Escrito pela empresa

Quality Log cabins designed and supplied from Finland installed throughout main land U.K.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

229 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(229)

27 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Office installation

The guys who came to install our cabin were a pleasure to deal with, they were very polite, respectful of our home and nice guys to work with. They worked incredibly hard and managed to build our office in one day and has been done beautifully.
They are an asset to the company and it makes such a huge difference dealing with friendly trades.

21 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE Lillevilla

DO NOT USE Lillevilla. Not recommended at all. They rely on the customer to decide whether the base they already have (in my case block patio) is level enough for their cabin to be fitted. I only found out on my fitting date that it wasn't suitable and from then on they did not want to go out of their way to help. Having been given a mid-April install date, this issue meant that all they could offer was August(!) once I'd sorted out rectifying my base. They never returned any of my calls and only contacted me after I sent a stroppy message on Facebook messenger. Once my base was sorted I then had to PAY another company to fit my cabin as Lillevilla's free fitting would have meant waiting 4 months with a huge package sitting on my driveway. I was told by this new company that any decent cabin company would carry out a site survey prior to installation to assess suitability of customer's intended cabin base/site. I told Lillevilla this and they just said they don't do it & it's customers responsibility. How is a customer meant to know if the ground space is suitable??
I am disappointed that there has been no follow up call since my cabin was installed in May and no offer of any compensation for the inconvenience and stress this has caused.
I felt that as I'd paid by money I was no longer important and would advise anyone not to use Lillevilla. There are plenty of other companies to choose from. Very poor customer service!

6 de junho de 2022
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Resposta da Lillevilla

Dear Mr Allen,

We were disappointed to receive your 1 star review.

It is our expectation for the customer to be responsible for their base. We advise you at point of sale our requirements as well as in the order confirmation. It is very important the foundation is flat and level or you will experience issues with the building.

Usually patios are installed with a slope to allow water to drain away, therefore people will typically have some work to be carried out to level the foundation before the cabin can be installed.

You took advantage of the free build offer available at the time, however that is on the condition that you adhered to our instructions in supplying a solid, flat and level base. We have supplied thousands of these buildings and not many installs have been aborted. We unfortunately could not provide you with an earlier return date.

With regards to the company that built your cabin. Our assisted them advice during the build as it seems they were unsure of the orientation of some parts of the building. Their comments concerning a decent company carrying out a site survey are not practical as we cover the whole of the UK, delivering and building thousands of log cabins. Due to this, we advise at several stages of the order process how to prepare for your cabin, including the provision of a solid and level foundation.

Regarding the communication, we responded to your messages on social media and are always available by telephone or by email. We do not feel the need to offer compensation as we feel we tried to cover the issue of the foundation prior to the build date.

We are very proud of our customer service record and we are not a company that takes the money and ignores our customers. You will see this from our reviews online as well as recommendations from previous customers.

We hope you enjoy your log cabin for many years to come.

Avaliado com 5 de um total de 5 estrelas

Installation of Lillevilla cabin

The customer service for Lillevilla was excellent, Kenny who came to install the cabin, was an absolute star, he worked hard all day and kept everything very tidy at the end of each day, I cannot fault his workmanship and attention to detail, happy to help with any queries I had. Highly recommend Lillevilla.

25 de maio de 2022
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Resposta da Lillevilla

Thank you for your kind words. We hope you enjoy your cabin for many years to come.

Avaliado com 4 de um total de 5 estrelas

Good value

Delivery was on time and impeccably carried out. The erection team were good, friendly, efficient and helpful. And the resulting building is very good value for its price. The lack of the fifth star is purely because we were somewhat nonplussed by the amount of waste that we were left to dispose of. This included several full lengths of floor boarding, a quantity of off-cuts and two full sheets of insulation.

19 de maio de 2022
logotipo da Lillevilla

Resposta da Lillevilla

Thank you for your kind words. Unfortunately our fitters are unable to take the leftovers with them but we do expect them to leave it in a neat pile for easier disposal by the customer. We do mention this in our terms and conditions but apologise if this has caused inconvenience.

We hope your enjoy your cabin for many years to come.

Avaliado com 5 de um total de 5 estrelas

Friendly professional and good quality

This was the fourth Lillevilla we bought and as before we are very pleased with the quality. The last three villas were ca. 20 years ago and they lastet very well. Obviously lots has improved since then.
This time we chose to have it professionally put up, insulated and the floor laminated. All staff involved in delivery were friendly and helpful. The installers were friendly, professional and worked very hard. The whole experience went without a hitch. Well worth it. Delivery and installation on time. We would highly recommend the company (and have done).

10 de maio de 2022
Avaliação não solicitada
logotipo da Lillevilla

Resposta da Lillevilla

Thank you for your kind words. We hope you enjoy your cabin for many years to come.

Avaliado com 5 de um total de 5 estrelas

Garden Room

Great advice at time of purchase. Brilliant pricing and when you see the quality of the cabins it evident how good value of these are.
Builders were swift and very professional.
Great cabins, well worth the money.

6 de maio de 2022
Avaliado com 5 de um total de 5 estrelas

5 star

Great company to deal with, great customer service, highly recommend this company

4 de maio de 2022
logotipo da Lillevilla

Resposta da Lillevilla

Thank you for your kind words. We hope you enjoy your cabin for many years to come.

Avaliado com 4 de um total de 5 estrelas

Repair storm damage to roof

Repair storm damage to roof. Only issue was we were told material delivery would be the day before installation, but it arrived on the day of installation - a bit irritating and a wasted day hence why only 4 stars. Fitter was very polite and helpful and also adjusted the doors for us. He cleaned up well after the work and moved the furniture back in place when finished.

4 de maio de 2022
logotipo da Lillevilla

Resposta da Lillevilla

Thank you for your kind words. We do apologise that the materials didn't arrive the day before as advised. We hope you enjoy your cabin for many years to come.

Avaliado com 5 de um total de 5 estrelas

Exceptional product and service.

Exceptional product and service.
The fitter Dan did a superb job on the installation. The service we have received has been second to none from initial enquiry through to installation.
A very high quality product provided by high quality service.
An absolutely fantastic quality product and cannot recommend enough.

22 de abril de 2022
logotipo da Lillevilla

Resposta da Lillevilla

Thank you so much for your kind words. We hope your enjoy your cabin for many years to come.

Avaliado com 5 de um total de 5 estrelas

Summerhouse review

We had a positive experience dealing with Lillevilla. Our summerhouse was delivered early one morning and was constructed by two staff the next day who were efficient and friendly.

The company responded to our queries and offered various options to us which was helpful.

We are delighted with our purchase.

20 de abril de 2022
logotipo da Lillevilla

Resposta da Lillevilla

Thank you for you kind words! We hope you enjoy your cabin for many years to come!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Choice of cabins, order process and delivery all fantastic. Absolutely no issues and all lovely people to deal with!

20 de abril de 2022
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Resposta da Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Avaliado com 4 de um total de 5 estrelas

Ex display model

My only complaint is I bought insulation and laminate flooring at same time I bought ex-display model. Wasn’t delivered with building. Company took full responsibility, and problem rectified. It helps that company is easy to contact, and an ‘actual person’ answers the call. Would definitely recommend !

9 de abril de 2022
logotipo da Lillevilla

Resposta da Lillevilla

Thank you for your kind words. Apologies that there was an issue with the insulation and laminate being delivered separately form the building. I am glad we were able to rectify this for you though. We hope you enjoy your cabin for many years to come.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Installation team knowledgable and helpful in explaining everything. Very good quality cabin compared to others I have seen on the market. Delighted with my purchase and would recommend to anyone.

23 de março de 2022
logotipo da Lillevilla

Resposta da Lillevilla

Thank you so much for your kind words! We hope you enjoy your cabin for many years to come!

Avaliado com 5 de um total de 5 estrelas

A great Log Cabin

A very substantial log cabin delivered in protected packages. There is no way I could have built it so I paid the £1000 to have it erected by their erecters. It is a lot of money but it took them 2 days to erect it and they did a great job and they were very friendly men.

21 de março de 2022
logotipo da Lillevilla

Resposta da Lillevilla

Thank you so much for your kind words! We hope you enjoy your cabin for many years to come!

Avaliado com 5 de um total de 5 estrelas

Brilliant product carefully constructed !!!!

My wife and I are extremely pleased with our purchase. The flat pack arrived exactly when promised and the construction started spot on time too! Kenny, the installation fitter, was excellent throughout this process. He was clearly very skilful and took full care to ensure that everything was fitted properly. Nothing was too much trouble for him and he gave us loads of advice around how best to protect our investment against the weather and overall was a true ambassador for the Lillevilla company. The cabin now sits proudly in our garden and is going to give us loads of enjoyment for many years to come!

14 de março de 2022
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Resposta da Lillevilla

Thank you so much for your kind words! We hope you enjoy your cabin for many years to come!

Avaliado com 5 de um total de 5 estrelas

Fantastic!

Fantastic from the first time we visited White Elm Farm.
The team have been helpful all the way through.
Dan & Mark with their install were amazing.
Would highly recommend!
Thank you.

16 de fevereiro de 2022
logotipo da Lillevilla

Resposta da Lillevilla

Thank you for your kind review! We hope you enjoy your cabin for many years to come!

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