We are really enjoying our new cabin which was installed about 2 months ago. Installation was a breeze and the builders were polite and friendly. We live in a small terrace but there were no... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
We are really enjoying our new cabin which was installed about 2 months ago. Installation was a breeze and the builders were polite and friendly. We live in a small terrace but there were no... Ver mais
A empresa respondeu
Efficiency. From the initial ordering and all questions asked, to the straightforward delivery and then to the construction with Kenny, a real craftsman, thorough and professional. Upon completion, re... Ver mais
A empresa respondeu
We're very happy with each every aspect of our experience with Lillevilla. From sales, through delivery and installation. The process was efficient, ran to time and Lillevilla were available when we... Ver mais
A empresa respondeu
We had our 6x3m building installed prior to Christmas. The installation team did a fantastic job and actually completed a day early, fuelled by bacon sarnies and strong coffee. The building comes wit... Ver mais
A empresa respondeu
Quality Log cabins designed and supplied from Finland installed throughout main land U.K.
White Elm Garden Centre, CM34LR, Chelmsford, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The guys who came to install our cabin were a pleasure to deal with, they were very polite, respectful of our home and nice guys to work with. They worked incredibly hard and managed to build our office in one day and has been done beautifully.
They are an asset to the company and it makes such a huge difference dealing with friendly trades.
Excellent from start to finish! Very happy with our 353.
DO NOT USE Lillevilla. Not recommended at all. They rely on the customer to decide whether the base they already have (in my case block patio) is level enough for their cabin to be fitted. I only found out on my fitting date that it wasn't suitable and from then on they did not want to go out of their way to help. Having been given a mid-April install date, this issue meant that all they could offer was August(!) once I'd sorted out rectifying my base. They never returned any of my calls and only contacted me after I sent a stroppy message on Facebook messenger. Once my base was sorted I then had to PAY another company to fit my cabin as Lillevilla's free fitting would have meant waiting 4 months with a huge package sitting on my driveway. I was told by this new company that any decent cabin company would carry out a site survey prior to installation to assess suitability of customer's intended cabin base/site. I told Lillevilla this and they just said they don't do it & it's customers responsibility. How is a customer meant to know if the ground space is suitable??
I am disappointed that there has been no follow up call since my cabin was installed in May and no offer of any compensation for the inconvenience and stress this has caused.
I felt that as I'd paid by money I was no longer important and would advise anyone not to use Lillevilla. There are plenty of other companies to choose from. Very poor customer service!

Resposta da Lillevilla
The customer service for Lillevilla was excellent, Kenny who came to install the cabin, was an absolute star, he worked hard all day and kept everything very tidy at the end of each day, I cannot fault his workmanship and attention to detail, happy to help with any queries I had. Highly recommend Lillevilla.

Resposta da Lillevilla
Delivery was on time and impeccably carried out. The erection team were good, friendly, efficient and helpful. And the resulting building is very good value for its price. The lack of the fifth star is purely because we were somewhat nonplussed by the amount of waste that we were left to dispose of. This included several full lengths of floor boarding, a quantity of off-cuts and two full sheets of insulation.

Resposta da Lillevilla
This was the fourth Lillevilla we bought and as before we are very pleased with the quality. The last three villas were ca. 20 years ago and they lastet very well. Obviously lots has improved since then.
This time we chose to have it professionally put up, insulated and the floor laminated. All staff involved in delivery were friendly and helpful. The installers were friendly, professional and worked very hard. The whole experience went without a hitch. Well worth it. Delivery and installation on time. We would highly recommend the company (and have done).

Resposta da Lillevilla
Amazing service and great quality product supplied and fitted exactly as promised a highly professional company
Great advice at time of purchase. Brilliant pricing and when you see the quality of the cabins it evident how good value of these are.
Builders were swift and very professional.
Great cabins, well worth the money.
Great company to deal with, great customer service, highly recommend this company

Resposta da Lillevilla
Repair storm damage to roof. Only issue was we were told material delivery would be the day before installation, but it arrived on the day of installation - a bit irritating and a wasted day hence why only 4 stars. Fitter was very polite and helpful and also adjusted the doors for us. He cleaned up well after the work and moved the furniture back in place when finished.

Resposta da Lillevilla
Exceptional product and service.
The fitter Dan did a superb job on the installation. The service we have received has been second to none from initial enquiry through to installation.
A very high quality product provided by high quality service.
An absolutely fantastic quality product and cannot recommend enough.

Resposta da Lillevilla
We had a positive experience dealing with Lillevilla. Our summerhouse was delivered early one morning and was constructed by two staff the next day who were efficient and friendly.
The company responded to our queries and offered various options to us which was helpful.
We are delighted with our purchase.

Resposta da Lillevilla
Choice of cabins, order process and delivery all fantastic. Absolutely no issues and all lovely people to deal with!

Resposta da Lillevilla
My only complaint is I bought insulation and laminate flooring at same time I bought ex-display model. Wasn’t delivered with building. Company took full responsibility, and problem rectified. It helps that company is easy to contact, and an ‘actual person’ answers the call. Would definitely recommend !

Resposta da Lillevilla
Great service. Installation team knowledgable and helpful in explaining everything. Very good quality cabin compared to others I have seen on the market. Delighted with my purchase and would recommend to anyone.

Resposta da Lillevilla
A very substantial log cabin delivered in protected packages. There is no way I could have built it so I paid the £1000 to have it erected by their erecters. It is a lot of money but it took them 2 days to erect it and they did a great job and they were very friendly men.

Resposta da Lillevilla
My wife and I are extremely pleased with our purchase. The flat pack arrived exactly when promised and the construction started spot on time too! Kenny, the installation fitter, was excellent throughout this process. He was clearly very skilful and took full care to ensure that everything was fitted properly. Nothing was too much trouble for him and he gave us loads of advice around how best to protect our investment against the weather and overall was a true ambassador for the Lillevilla company. The cabin now sits proudly in our garden and is going to give us loads of enjoyment for many years to come!

Resposta da Lillevilla
Fantastic from the first time we visited White Elm Farm.
The team have been helpful all the way through.
Dan & Mark with their install were amazing.
Would highly recommend!
Thank you.

Resposta da Lillevilla
Excellent value for money and great installation

Resposta da Lillevilla
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.