Hoping the plant will survive as it was thrown over the fence into my back garden & left in full sun in the heatwave. There was no notification it had been delivered, they didn't even knock on my door... Ver mais
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Veja o que dizem as avaliações
Very helpful & knowledgeable staff at RHS show & 2yr later by email. Helped me select appropriate plants for my small wildlife pond. Marginals arrived ok but oxygenates mostly slime because Royal Mai... Ver mais
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Just bought a water lilley to finish off my Small ornamental garden pond. It was ordered online on the Saturday dispatched on Monday arrived on Tuesday. The plant has a very substantial root base it... Ver mais
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Bought a pack for a small pond and this is my very first adventure into aquatics. Delivery was about a week but good communication via tracking three pond plants plus extra water lily I ordered came i... Ver mais
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Detalhes da empresa
Escrito pela empresa
Lincs Plants is dedicated to offering award-winning pond plants along with an expanded selection of high-quality plants. By combining their expertise and passion for plants, they cater to customers seeking both specialty and diverse plant varieties. The brand emphasizes quality, expertise, and an enhanced plant selection, making it a go-to for gardening and pond plant enthusiasts.
Informações de contato
Unit12c (Old Raf Binbrook), LN8 6HF, Market Rasen, Reino Unido
- 01472 566970
- sales@lincsplants.com
- lincsplants.com
4,3
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
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Great company
Great company. Delivery good and plants are lovely
Thank you Lincs plants
24 de abril de 2026
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the delivery and your plants—thank you for your kind feedback and support!
3L bare rooted Geranium Azure came as tiny plants
I bought 3L bare rooted Geranium Azure Rush pre-ordered 5 months previously. What arrived ranged between a plug size and maybe 9 cm pot.
After many emails I was told 3L refers to the size they would grow -(not heard of that one before).
Eventually I was offered a refund if I returned the plants so I asked for a prepaid label and heard nothing more.
order (#17219)
I sent photos of what arrived!
15 de março de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand your frustration, especially after waiting so long for a pre-order and receiving plants that did not match your expectations.
A 3L description should clearly reflect the supplied plant size at dispatch, and we apologise for any confusion caused by the explanation you were given. We also recognise how frustrating it is to be offered a refund conditional on return, and then not receive the promised prepaid label.
Your feedback has been taken seriously and will be reviewed with the team, particularly around product descriptions, communication, and follow-through on resolutions.
Please contact us again with your order number (#17219) so we can ensure this is picked up and properly resolved for you.
Really poor service and delivery time
Really poor service and delivery time, been a week and still no delivery.
Tried to phone - no answer
Used the Bot help and it informed me my order had been processed.
Requested a human response received an email to say sorry for the delay where struggling with backlog. It’ll be another week. Would have been nice to have been informed of this rather than chasing around, especially as your advertising 48 hour tracked.
24 de abril de 2026
Resposta da Lincolnshire Pond Plants Ltd
We’re very sorry for the delay and the frustration this has caused. We completely understand how disappointing it is to expect a 48-hour service and then have to chase for updates.
You’re absolutely right—this should have been communicated to you proactively rather than you needing to contact us. The backlog you were informed about has affected dispatch times, but that does not excuse the lack of clear updates or the difficulty reaching us by phone.
We sincerely apologise for the inconvenience and your feedback will be taken on board, particularly around communication and managing expectations during busy periods.
Ordered 9 days ago and still not…
Ordered 9 days ago and still not despatched. Apparently they’re busy at the moment, but 9 days before even despatching it not good service.
30 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re sorry to hear your order is still awaiting dispatch and understand your frustration, especially as this is outside the expected timeframe.
We appreciate that being told we are busy isn’t a satisfactory experience when you’ve placed an order and are waiting for progress. Delays like this are not the standard we aim to provide, and your feedback regarding communication and dispatch times is noted.
If you would like, please contact us with your order details so we can check the current status for you and ensure you receive a clear update as soon as possible.
Easy ordering
Easy ordering. Prompt delivery. Well packaged items.
28 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased to hear you found ordering easy and that your items arrived promptly and well packaged—thank you for your feedback!
Dead bare roots described as plants
Usually great with pond plants, but bought dahlia tubers and 'pre-order plants' in January. They only arrived at end of April after multiple emails assuring me they'd be with me next week. When they arrived they were dried up bare roots labelled as 3 litre and 1 litre plants! Dahlias were missing! Sent numerous photos of dead frazzled roots but they refuse to refund unless I send them back. Horrendous treatment. Should not be allowed to sell plants if that is the nature of service and returns.
26 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially after the delays and the expectations set around plant sizes and delivery timing.
Pre-order plants can sometimes be supplied as bare roots depending on the season, but they should still arrive in a healthy, viable condition and be clearly represented. What you’ve described—dried, non-viable roots, missing items, and the handling of your refund request—is not the standard we aim to provide.
We also appreciate your concerns regarding being asked to return items in poor condition, and how this adds further inconvenience.
Your feedback has been taken seriously and will be reviewed internally, particularly around product descriptions, quality checks, and how we handle returns and resolutions.
Did not ship even after a month
Order expected to be delivered 1-3 days but its been a month and its not shipped. Stopped responding to chats, phone and email . Everything delayed because of this purchase. Worst service ever! Do not buy!
29 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and completely understand your frustration. Waiting this long without dispatch, combined with a lack of response to your messages, is not acceptable and not the level of service we aim to provide.
We sincerely apologise for the delay and the breakdown in communication. This will be raised internally as a matter of urgency.
Please contact us again with your order details so we can prioritise investigating your order status and ensure this is resolved for you as quickly as possible.
Lincs plants/Lincs pond plants - terrible!
I ordered several plants advertised as 1L, 3L and 5L sizes. What arrived was nothing like what was described. Many were dead on arrival, and the rest were tiny bare‑root fragments, including multiple “3L” plants small enough to hold between finger and thumb. The sizes advertised were misleading and did not reflect the items supplied.
Despite providing clear photos, the company refused to refund unless I returned the dead plants, even though perished goods cannot be meaningfully returned and the Consumer Rights Act does not require consumers to store or preserve dead biological material.
I have reported the matter to Trading Standards due to the pattern of similar complaints from other customers. I have also reported the company’s use of RHS Chelsea Gold Medal branding cto the RHS, given the quality of the plants being sent out. If the company does not issue the refund I am legally entitled to, I will be taking the matter to the small claims court.
(Update: Would recommend checking their Shopify reviews on here too!)
18 de outubro de 2025
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the condition and size of the plants received, as well as the concerns around how your complaint has been handled. We understand how frustrating this situation must be and regret that we have let you down. This is not the standard of service we aim to provide. Your comments are being taken seriously and will be reviewed carefully as we look into both our product quality and customer service processes.
What a absolute pile of rubbish
What a absolute pile of rubbish, badly packaged, 50% of leaves are broken from the plants, you might as well have sent me a packet of seeds the plants are that small. Maybe you need to place a ruler for scale.
After waiting for two weeks on delivery I will never buy from this company again,
28 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the packaging, plant condition, size, and delivery time. We understand your frustration and sincerely apologise for letting you down. This is not the standard of service we aim to provide. Your comments are important to us and will be taken seriously as we review our packaging, product descriptions, and fulfilment processes.
Pond plants Died
Bought pond Iris plants last October - all have died despite being planted in my pond as instructed within days of being delivered. Contacted them only to be told that they will not replace the plants - very disappointed with this response.
I will not buy from then again - Buyer beware applies I think.
28 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the plants failing and the outcome of your enquiry. We understand how frustrating this must be, especially after following the planting instructions carefully. This is not the standard of service we aim to provide, and we sincerely regret that we have let you down. Your comments will be taken seriously as we review both our product quality and customer support.
Avoid
I am writing this review again because, despite receiving a response from the company, my review appears to have been removed.
I order a 'potted' Waterlily from this company at a cost of £39, what arrived was a plastic bag containing an empty plastic pot, soil, and a very small tuber which was snapped in half and with all its tiny leaves broken off.
In accordance with the advice given on the leaflet included with the order, I immediately emailed Lincs Plants with a photo of the broken tuber showing the unacceptable state it had arrived in. The leaflet said "we'll assist you right away" so I expected a rapid reply but a week, and further emails later, I had had absolutely no response.... however, after posting a review on here, Lincs Plants immediately posted a reply saying,
"This needs to be reviewed urgently with our team so we can investigate what happened with your order and ensure it is properly addressed. If you are still willing, please contact us again with your order details so we can resolve this for you as quickly as possible."
I immediately email them, attaching my previous emails, and received a response saying,
"We are currently experiencing a high volume of messages and enquiries. Our team is working hard to respond to every email as quickly as possible, and we are also training new team members to assist with customer support." That was 11 days ago and I'm still waiting....
It would appear Lincs Plants respond to negative reviews to give the appearance they are genuinely concerned, but they then do absolutely nothing.
10 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration caused by the condition of the item received, the delays in communication, and the feeling that your concerns have not been properly resolved. We understand how disappointing this must be, especially after following the guidance provided and making repeated attempts to contact us. This is not the standard of service we aim to provide, and we sincerely apologise for letting you down. Your comments are being taken seriously as we review both our customer support response times and fulfilment processes.
I used Lincs Plants for the first time…
I used Lincs Plants for the first time to buy some pond plants and will definitely use them again. I was especially pleased with water lilies that arrived l, they were very healthy and a good size. They arrived on time and a fraction of the price compared to my local garden centre
14 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear you chose Lincs Plants for the first time and that you’ll be using us again. It’s great to know you were especially pleased with the healthy, good-sized water lilies, and that everything arrived on time at such great value. We really appreciate your support and look forward to serving you again soon.
Plants were expected in March...
It's been 11 days since I emailed asking about the status of the £350 order I placed in January for plants to be delivered in March. I got a generic response telling me they are really busy. I had no response to my follow-up email this week. I'm a pretty patient person. I just want to know whether I am getting my plants in time for them to establish in my garden before I open to visitors in June. I was initially impressed with the selection of plants and the prices, but have found the service disappointing.
28 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration caused by the lack of clear communication regarding your order. We completely understand your concerns, especially with the importance of getting your plants established before opening your garden to visitors in June. This is not the standard of service we aim to provide, and we sincerely apologise for the disappointment caused. Your comments are taken seriously, and we appreciate you bringing this to our attention.
Poor quality plants
The plants that were delivered were poor quality with one dead and one almost dead. A plant I had ordered was not delivered and despite emailing the company I have heard nothing back.
14 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the plant quality, the missing item, and the lack of response to your email. We understand how frustrating this must be and sincerely apologise for letting you down. This is not the standard of service we aim to provide. Your comments will be taken seriously as we review both our quality checks and customer support processes.
Some plants were small and others were missing from the shipment
The water hawthorn and fringed water lily plants I ordered were very small. 4 of the plants I'd ordered were missing from the shipment. On raising the issue with the sales team, the missing part of the order was shipped the following week. Otherwise, the quality of the plants was pretty good.
9 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re sorry to hear parts of your order were missing initially and that some of the plants were smaller than expected. We understand your disappointment and apologise for the inconvenience caused. We’re pleased the missing items were sent out promptly once raised and that you were otherwise happy with the plant quality. Your comments are appreciated and will help us improve both our packing checks and product descriptions.
Water Lily order
The information about the plant I ordered on the website was comprehensive. The delivery was quick.
The plant I received was in good health.
I would recommend.
27 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you for taking the time to leave your feedback.
We are very pleased to hear that you were happy with the information provided on our website, the prompt delivery, and the healthy condition of your plant on arrival. It is also great to know that you would recommend us.
We really appreciate your support and hope you continue to enjoy your plant as it establishes.
Good looking healthy plants delivered…
Good looking healthy plants delivered quickly at a fair price. Would have had five stars if they had enclosed instructions on how to plant. Generally satisfie
24 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you for taking the time to leave your feedback.
We are pleased to hear that you received healthy plants and that delivery was prompt and good value. We’re also glad everything arrived in good condition.
I’m sorry to hear that planting instructions were not included. Your feedback is appreciated and has been noted, as we are always looking for ways to improve the information provided with our orders.
We’re glad you are generally satisfied, and we hope your pond planting continues to establish well. If you need any guidance at all with planting or care, please do not hesitate to get in touch.
Bought a pack for a small pond and this…
Bought a pack for a small pond and this is my very first adventure into aquatics. Delivery was about a week but good communication via tracking three pond plants plus extra water lily I ordered came in separate bags all in good condition. Plus a bag of soil and aquatic basket. Each plant had a plastic label giving details of preferred depth. So early days but so far so good!
27 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you for taking the time to leave such thoughtful feedback.
We are really pleased to hear your first experience with aquatic planting has gone well and that your order arrived in good condition with clear guidance included. It’s great to know the plants, water lily, and accessories have all met your expectations so far.
We appreciate your comments regarding delivery and tracking updates as well, and we are glad this helped keep you informed throughout the process.
Wishing you every success with your new pond planting—please don’t hesitate to get in touch if you need any further advice as things establish.
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the quality—thank you for your kind feedback!
Best pondweed ever
Best pondweed ever. Really good quality.
27 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the quality—thank you for your kind feedback!
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