Kevin Turner at Harleston sold me a bike. My old bike was taken in part exchange with a sensible offer being put forward by him. Doing the deal was flawless with great communication and excellent pers... Ver mais
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Veja o que dizem as avaliações
I recently bought a new Triumph Speed Twin 1200 RS from Lings in Ipswich. I found Lucious to be really friendly and helpful and the whole experience was drama free. I'm obviously hoping the after sale... Ver mais
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I have recently bought a Triumph Speedboat 400 from Lings at Watton. I was helped and advised by James, the sales manager. I found his advice and calm, reassurance very positive and helpful. I bou... Ver mais
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Fantastic visit to Lings to look at an SV 650 and Leon couldn’t be more helpful. Got the bike over and gave me a thorough run through of everything on the bike and made sure I was happy with everythin... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária de motocicletas
- Loja de Bicicleta
- Loja de acessórios para equipamentos de motocicletas
- Loja de motocicletas
- Concessionária de motocicletas Triumph
- Concessionária de motos usadas
Escrito pela empresa
Lings Powersports based in East Anglia - Main Dealers in the UK for Triumph, KTM, Husqvarna, GasGas, CFMOTO, ZEEHO & Honda Offroad Motorcycles. Full Workshops and MOT facilities. Over 50 years of Trust, Value & Service.
Lings Powersports - Family owned & run since 1913.
Escrito pela empresa
- Trusted by our Customers and respected by our Competitors.
- Founded as a Wheelwright and Blacksmith in 1874, the Lings Motor Group moved into the Motor Trade in 1913. Customer service was at the heart of the business at the beginning, and it is as true today. Family owned and operated for over 100 years has meant that these values are at the core of the business.
Informações de contato
PFK Ling Ltd, 55 Mendham Lane, IP209DW, Harleston, Reino Unido
- 0800 368 8845
- general@lings.com
- lings.com
Rider-approved Motorcycle Dealer Group
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It was agreed to purchase a bike on the…
It was agreed to purchase a bike on the phone with agreed delivery within a week or so, after several phone calls to Kevin in sales and still no delivery summer was passing and I was still without a bike, was not until I was pulling out of the sale I had a delivery date.
I was informed the screen was badly scratched and a new was on order, 2 month have passed, I still have not received my screen.
20 de abril de 2026
Resposta da Lings
Hi Alexander, thank you so much for the fantastic feedback!
We are thrilled to hear that you experienced great customer service throughout the entire journey of buying your new Trident.
It’s an incredible machine, and we know you’re going to have a smile plastered on your face every time you twist that triple-cylinder throttle.
Enjoy every mile, and ride safe! — The Team at Norfolk Triumph
Great communication from my salesman…
Great communication from my salesman james smith and overall great exsperience.
22 de maio de 2026
Resposta da Lings
Hi there, thank you so much for the great review! We're delighted to hear that James looked after you so well and kept the communication spot-on throughout the whole process.
The Speed 400 is an absolute joy to ride—agile, fun, and classic Triumph. Enjoy every minute out on the road, and thank you for choosing Norfolk Triumph!
After sales service non existent.
After sales service non existent.
Two brand new e-bikes, not tested, batteries won’t come out, one bike front bike nearly non existent, other bike gears clank
15 de maio de 2026
Resposta da Lings
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience.
We would, however, like to clarify that our after-sales support has been available throughout. When you contacted us regarding the batteries, we promptly provided step-by-step instructions to assist with their removal, as new battery systems can sometimes be tight-fitting when first used.
Regarding the brake and gear concerns, these issues can occasionally arise following transportation and may require minor adjustments during the initial setup period. We have always been willing to assist with troubleshooting and resolving any issues reported to us.
We understand that experiencing problems with two new e-bikes is frustrating, and we apologise for any inconvenience caused. Our intention has always been to provide support and work towards a resolution whenever concerns have been raised.
We value all customer feedback and remain available to assist with any outstanding issues.
My experience was 5 stars at the Gt…
My experience was 5 stars at the Gt Dunmow branch Alex looked after me from the word go nothing was to much trouble very polite and very knowledgeable.
Where the Ipswich branch where I live was terrible 0 stars I am in a fb biker group with 30,000 members and no one has a good word to say but I thought I would see for myself and yep totally agree didn’t give me the time of day. So took my business to Alex.
28 de maio de 2026
Resposta da Lings
Hi Tony, thank you for taking the time to share your honest experience with us. First and foremost, a massive congratulations on your new Street Triple 765 Moto2 Edition—that is an absolute weapon of a bike!
We are thrilled to hear that Alex at our Great Dunmow branch looked after you so well from start to finish. He really embodies the standard of customer care we aim for, and we’ll be sure to pass your fantastic feedback along to him.
On the other hand, we want to thank you for your feedback regarding our Ipswich branch. We are genuinely sorry to hear that your experience there didn't meet expectations. Please rest assured that we take comments like this very seriously; your feedback has been taken on board and will be reviewed internally with the team at Suffolk Triumph to ensure we are delivering the high level of service our riders deserve.
Thank you again for choosing to do business with Alex and the team at Great Dunmow. Enjoy that incredible machine, ride safe, and we look forward to seeing you back in Dunmow!
Ur a brilliant bunch excellent…
Ur a brilliant bunch excellent communication very polite and helpful and friendly will definitely recommend yous again 👍
28 de maio de 2026
Resposta da Lings
Hi Stuart, thank you so much for the brilliant review and the recommendation! We are absolutely delighted to hear that you enjoyed your experience with the team and found the communication and service spot-on.
The Husqvarna Mountain Cross MC4 is an absolute beast on the trails, we know you're going to have a fantastic time out there on it. Welcome to the Power2Cycle family, and happy riding! 👍
Made easy
Great service, realistic part exchange value. Personel video of Motor cycle completed for me. Good communication and excellent delivery service. A very pleasant transaction overall. Kevin kept me informed thoughout the process.
26 de maio de 2026
Resposta da Lings
Thank you for the great review, Paul! We're glad Kevin and the Harleston team could make your Royal Enfield Super Meteor 650 purchase so easy and pleasant.
It's wonderful to hear you appreciated the personal video, realistic part-exchange value, and our excellent delivery service. Thank you for choosing us, and enjoy your new bike!
Great customer service kept informed as…
Great customer service kept informed as soon as the bike was ready.
26 de maio de 2026
Resposta da Lings
Thank you so much for the five-star review! We're thrilled to hear you enjoyed our customer service and felt well-informed throughout the process.
Enjoy your brand new Tracker 400—it's an incredible bike! Welcome to the Lings Suffolk Triumph family, and ride safe out there.
Great experience
Having had a bad experience at Watton a few years ago I was really apprehensive about using Lings again.
Arron at the Norwich branch has put that all right. He has gone the extra mile even on his day off whilst waiting for a part he was still in touch.
Great lad, great service and faith restored (well done).
23 de maio de 2026
Avaliação não solicitada
Resposta da Lings
Hi Rebekah,
Thank you so much for taking the time to share your great experience! We are absolutely thrilled to hear that Aaron provided you with such fantastic service and went the extra mile to keep you updated.
He is a valued member of our Norwich team, and we will be sure to pass your kind words along to him.
Thank you for choosing Lings, and we look forward to welcoming you back in the future!
New Triumph Speed 400
Alex took care of me and my new Triumph Speed 400. Great, friendly efficient service. Thank you
22 de maio de 2026
Resposta da Lings
Congratulations on your new Triumph Speed 400! Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that Alex provided you with friendly and efficient service throughout the process. We'll make sure he gets your thank you!
Enjoy the new ride, and we look forward to seeing you at Lings Triumph Essex again in the future.
Great customer service from Kevin at…
Great customer service from Kevin at the Harleston branch
8 de maio de 2026
Resposta da Lings
Thank you so much for the great review! We are delighted to hear that Kevin at our Harleston branch looked after you so well.
Congratulations on your Bonneville T120, a truly fantastic bike. We'll be sure to pass your compliments along to Kevin, and we hope you have an amazing time out on the road!
I ran in to a fantastic Dealership
I found the whole process very enjoyable.
I was in car sales for 33 years so I understand the way things work but I found your process so relaxing and not under pressure it was perfect.
James was super helpfull and a dream to deal with.
The bike was also presented in perfect condition for it's age.
Many Thanks to all your staff .
Regards
Barry (Baz)
22 de maio de 2026
Resposta da Lings
Hi Barry!
We are thrilled to hear that James took such great care of you and that your Bonneville T100 was presented in perfect condition.
We'll be sure to pass your compliments along to James and the rest of the team.
Thank you for choosing Norfolk Triumph, and we wish you many happy miles on the T100!
Brilliant dealership
Brilliant dealership, friendly and welcoming, the staff are first class and provide real support and guidance pre and post sale
Thanks Lings
8 de maio de 2026
Resposta da Lings
Hi Colin, thank you so much for your brilliant review!
We are absolutely delighted to hear that you found our team so friendly, welcoming, and supportive both before and after your purchase. Providing first-class service is always our top priority.
Congratulations on your new Trident 660, an incredible machine!
We appreciate you choosing Norfolk Triumph, and we look forward to seeing you back at the dealership in the future.
Be careful when ordering from lings…
Be careful when ordering from lings they show parts in stock but there not even in the country 3 weeks later still nothing I was promised a phone call to tell me an ETA nothing so rang them again asked for a refund it could take up to 5 days. Myself personally will never use these again. As it’s the second time that lings have done this….
21 de maio de 2026
Avaliação não solicitada
Resposta da Lings
Hi Nathan,
Thank you for your feedback. We’re sorry that you were disappointed with your experience.
The part you ordered was not held in UK stock and had to be specially ordered from our supplier in Austria. Unfortunately, since Brexit, parts coming into the UK are subject to customs clearance, which can add additional delays that are outside of our control.
As we supply parts for thousands of different motorcycle models across many manufacturers, it simply isn’t possible for us to hold every part in stock at our UK warehouse. For this reason, our website does not state that this item is in stock. During checkout, we provide an estimated lead time and advise customers that delivery times are calculated from the point of dispatch, not the point of order. We also encourage customers to contact our team before ordering if a part is required urgently so we can confirm current availability and expected lead times.
With regard to your refund request, this was processed immediately by our team. The 3–5 working day timescale relates to the banking system and the time it takes for funds to be transferred between banks, rather than any delay on our part.
We understand your frustration and appreciate that waiting for parts is never ideal. However, we process thousands of orders every week across a wide range of manufacturers, and the vast majority of our customers are extremely happy with the service we provide. We always strive to communicate as clearly as possible and support our customers throughout the ordering process.
Kind regards,
Lings Customer Service Team
James looked after my purchase in a…
James looked after my purchase in a very friendly and non pushy manner.
22 de maio de 2026
Resposta da Lings
Hi Duncan,
Thank you so much for your great review! We are delighted to hear that James looked after you so well and made your buying experience friendly and relaxed. We pride ourselves on offering a no-pressure environment, so it's wonderful to hear your feedback.
Congratulations on your new Tiger Sport 660, it's a fantastic, versatile bike!
We'll make sure James sees your kind words, and we wish you many happy miles ahead.
Resposta da Lings
Hi Greg,
Thank you so much for the great review and for highly recommending us! We are thrilled to hear that you found the process easy and straightforward.
Congratulations on your new Speed Triple 1200, that is an absolute beast of a machine! We appreciate you choosing Suffolk Triumph, and we wish you many thrilling miles ahead.
First service is parts only
First service on my scramble,had a space when I needed it all very easy 👍
7 de maio de 2026
Resposta da Lings
Thanks for the awesome review, Malcolm! We're glad we could squeeze your Scrambler 1200 X in right when you needed it. Enjoy the ride now that that first service is out of the way! 👍
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff
Delivery service a bit vague and the two bikes come two weeks apart
6 de maio de 2026
Resposta da Lings
Thanks for the feedback, Mark! We're really glad to hear that our team was knowledgeable and helpful in getting you sorted. Appreciate you taking the time to share!
Christian
I dealt with Christian who was so helpful and i never thought for one minute that I would be buying a new motorcycle from 260 miles away without seeing it but from enquiring about the bike to receiving it was 2 days. I am thrilled with the bike and the service I received from Lings and also I would like to thank the driver who delivered the bike as he was a star, thanks all at lings from Jeff Manning
19 de maio de 2026
Resposta da Lings
Hi Jeff,
Thank you so much for the fantastic review!
Buying a new bike sight unseen from 260 miles away is a huge leap of faith, so it means the world to us that you trusted Christian and the team to make it happen. We are thrilled we could get your new Speed 400 delivered to your doorstep just two days after your initial enquiry!
I’ll be sure to pass your kind words on to Christian, and to our delivery driver for being a star on the road.
Enjoy every mile on that incredible Speed 400, and welcome to the Lings family!
Service department need to start commuicating to customers
Been using Lings for a while now. Had a couple of Bikes from them and cant complain about the sales side. However todays experince with the service department was less than satifying. Ordered a new front tyre for my wifes Speed twin as this was advised to change at the last service. Lings was not the cheapist for this but I chose them out of loyalty. Got to Lings for the alloted time and was told, sorry your tyre will be here tomorrow. No phone call to tell me not to come and just told sorry I am new here!So a wasted 75 mile round trip in the rain and the loss of half a days pay. Not good enough Lings!
19 de maio de 2026
Avaliação não solicitada
Resposta da Lings
Hi Jason, thank you for your feedback and we are genuinely sorry for the inconvenience caused.
Unfortunately, the tyre did not arrive from our supplier as confirmed ahead of your booking. While the majority of deliveries arrive as expected, on this occasion this specific tyre was missing from the consignment despite the rest of the order arriving.
Due to the timing of the booking and delivery schedule, we were unfortunately unable to contact you before you had already begun travelling. In hindsight, allowing a larger buffer between delivery and booking would have been the better approach and is something we will review internally.
We completely understand your frustration regarding the wasted journey and time lost, and we were equally disappointed that the tyre had not arrived as expected. Since then, the tyre has arrived and we have attempted to contact you to discuss rebooking and how we may be able to put things right, however we have unfortunately been unable to reach you so far.
We do appreciate your loyalty to Lings over the years and thank you again for bringing this to our attention.
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