Thai Lion Air Avaliações 

Very unhelpful and rude staff
They always charge extra for luggage also they don’t have any manners

Booked with them via an agent. Got to the airport, nobody had any knowledge of my flight. It had been cancelled or not even scheduled at all. Nobody told me. Cost a fortune to rebook with different airline.

**Terrible customer service. Avoid Thai Lion Air!**

I booked a flight from Bangkok to Phuket for November 1, 2026, for 5 passengers.

Thai Lion Air **unilaterally changed our departure time from 21:50 to 19:30**, moving the flight 2 hours and 20 minutes earlier without asking for our consent.

We cannot travel at the new time because we already have plans based on the original schedule.

To make matters worse, later flights around our original departure time are no longer available, leaving us without a suitable alternative.

**The airline refuses to provide a reasonable solution.** We cannot get a suitable replacement flight, and they won't confirm whether we are entitled to a refund or how much money we would receive.

Instead, we are expected to cancel all 5 tickets permanently, wait up to 3 months, and accept the possibility of receiving absolutely nothing.

**Customer support is practically nonexistent.** I've spent hours contacting both Thai Lion Air and their booking partner, AirAsia MOVE. Agents either repeat generic responses, close conversations without resolving anything, or simply stop replying — even after connecting me to a live agent.

This is completely unacceptable.

**Thai Lion Air changes your travel plans, provides no suitable alternative, cannot guarantee a refund, and then leaves you without meaningful customer support.**

Five passengers are affected, and nobody seems willing to take responsibility.

**Extremely disappointing experience. I would strongly advise others to think twice before booking with Thai Lion Air.**

Absolutely terrible experience. They cancelled my New Year trip. I was 7! hrs on their paid line just to figure out what should I do next - and no response. They just drop call every time. My position in online chat is 1219 !!! It’s almost 28 hrs to get in touch with their representatives.

Ganz schlechter Service für
Reisende mit Behinderung

j ai réservé en aout sur OPODO un billet multidestination.
Thai lion air a encaissé le vol bangkok / Katmendu.
quelques jours après, il a envoyé un mail d'annulation en annonçant des nouvelles dates... que je n ai jamais eu.
depuis les deux agences se renvoie la balle et je n ai pas de ticket.... voila

This airline tries definitely everything to f... with their customers. Extremely picky with the carry-on weight limits - they forced me to move some stuff from my backpack to the check-in-luggage even i had NO overweight in total. Do they know mathematics? At the same time the heavy items like electronical devivces are not allowed in the check-in luggage of course what gave me completely UNNECESSARY stress and problems. Not at the check-in counter but when i reached the gate they made an appointment that it is not allowed to bring things from the duty free shop either 😂 This is the biggest bullshit airline i ever flew with (and i'm a world traveler for 4 years now). I hope they will become insolvent soon - 100% deserved with this BAD management. Me and all people i know will help to speed up and never book them again 👍🏻

When I was booking a ticket I accidentally swapped last name and first name. I noticed it in around an hour and have been trying to contact support over Line, WhatsApp for 6 hours. When it was finally my turn get support, I was ignored and waited 2 more hours hoping I will still get any support.

Horrible experience, I wasted so much time on such a simple correction. Will never book Thai Lion Air again!

Bought a flight on Friday, it was cancelled on Sunday. Flight month away that will never take a place. Customer service non existing, no answer to calls or Line messages. Just generic "Service ticket closed" right away. Refund process will take ages. Don't use this airline that used to my airline to go with before Covid19. Now a disgrace.

THE WORST! NEVER BOOK THIS AIRLINE!

Avoid this airline! My flight to Bangkok, Thailand was cancelled with zero alternative arrangements and no refund

Worst Experience with Thai lion Air.I will not recommed anyone to book flight with them.
They always reschedule your flight or cancel it. And the refund process is very much time taking. They suppose to get negative star reviews.

Disaster!!! They change your flight without advising what option suits best for you than on your booking page you are told you have a free change of flight because it was an issue from their side and than you are told to contact customer care, but they never answer back!! Had to cancel and request a refund but for the refund you have to wait 60 days!!. What a disgrace, worst experience ever.

Terrible/non existent customer service.
Flight time was changed meaning I could no long make my flight (due to arrival time of my previous flight). Absolutely no response on email or Whatsapp when attemping to make contact. Having used them for many internal flights over the years, I will now never book with them again.

Very bad airline.we booked a flight to depart at 1210 but got reschedule to 2145..but when checked, the airline is still flying to the same location at 1210 but its more expensive now. Ask for cancellation and refund, they said will not be refunded fully. what kind of scamming tactic is this..will nv book another flight with them again

I had a very disappointing experience with Thai Lion Air. I booked a flight from Bangkok to Hong Kong, but my flight was delayed until the following day. The worst part was that I was only informed about the delay after I had already arrived at the airport.
I paid a very expensive taxi fare for a one-hour trip to the airport, only to find out that I would have to take another one-hour taxi ride back to my hotel and then pay for yet another taxi to return to the airport the next day. This resulted in significant unexpected expenses that could have been avoided if the airline had notified passengers in advance.
On top of that, I was traveling to Hong Kong for an important meeting. Because of the delay, I missed the meeting, which caused me to lose money and a valuable business opportunity. I also lost the money I had already paid for my hotel in Hong Kong, as I was unable to use my first night's reservation.
I understand that operational issues can happen, but failing to notify passengers before they make the journey to the airport is completely unacceptable. Better communication would have saved me time, money, and a great deal of frustration.
This experience has seriously damaged my trust in Thai Lion Air. I expected much better customer service and communication. I cannot recommend this airline based on my experience, and I will think twice before booking with them again.

Wir hatten eine Stunde Verspätung, aber ansonsten lief alles reibungslos :) für einen kurzen Flug also voll ok!!

Worst airline I’ve ever flown.
They’ll squeeze every dollar they can out of checked baggage. I tried to prepay our suitcases online, but their website wasn’t working. We ended up paying more in baggage fees than we paid for the flights themselves.
Never flying this awful airline again.
Go Thai Airways!

Pathetic company. Can’t even do their job to load a luggage on a plane. Also they don’t deliver it to you. You have to wait in airport or comeback next day to collect it. 0 compensation.

They Changed the flight from krabi to bkk, and i can not accept the Change. The rule 101 applies and they must refund me, but on ther useless support page says i have to contact my bank for refund. WHAT ? so they do not follow aviation rules.....