Thai Lion Air Avaliações 

Diese Fluggesellschaft hat keine Ehre. Sie verschieben ihre Flüge andauernd, bis man seinen Anschlussflug nicht mehr erreicht. Muss man deswegen den Flug stornieren erhält man nicht mahl den vollen Preis zurück. Ehrenlos und Zieht das Absehen von Thailand in den Schmutz

Our group traveled with Thai Lion Air from Bangkok and experienced several issues. The flight cabin was uncomfortably hot, basic services were delayed, and overall passenger support was disappointing. Even paid requests took an unreasonable amount of time to be fulfilled. The airline needs significant improvement in customer service and onboard operations

This was one of the least comfortable flights I have experienced. The seats were uncomfortable, the cabin temperature was unpleasant, and customer service was slow. Even simple requests such as purchasing water required repeated follow-ups. The airline should focus more on passenger comfort and service quality

I had a very disappointing experience flying with Thai Lion Air on our return journey from Bangkok. The cabin was extremely warm because the air conditioning was either not working properly or was not started for a long time. Despite multiple complaints to the cabin crew, we were repeatedly told it would start in a few minutes, but the situation did not improve. This made the journey very uncomfortable. Customer service was poor, and overall the experience did not meet even basic expectations.

I am writing this review to warn other travelers about Thai Lion Air’s automated scheduling system and poor handling of flight changes. My booking reference is PNR: OFEYKJ.
I originally booked a 4-day itinerary from Cochin (COK) to Bangkok (DMK), departing on June 22nd, 2026, and returning on June 25th, 2026. Without my consent, the airline completely altered my flight schedule to an impossible timeline:
New Outbound: June 23rd at 22:30 (Arriving at 01:20)
New Return: June 24th at 02:20 (Arriving at 08:15)
The airline’s automated system literally rebooked me for a 1-hour layover in Thailand before forcing me on a return flight home. This is an absolute joke and structurally broken logistics. I have already paid for non-refundable multi-day vacation packages and hotel accommodations based on the original 4-day dates I purchased.
When I contacted customer service, they simply stated they canceled flights on my original dates and left it up to me to scramble for a fix. I have requested a simple adjustment to any nearby dates that preserve my original 4-day itinerary length, but communication has been incredibly slow, leaving my travel plans completely up in the air.
If you are booking time-sensitive vacation packages, be very careful. Thai Lion Air can and will completely break your itinerary with zero regard for your pre-paid land arrangements. I am still waiting for their support team to step up and fix this error properly.

On 27th April, I booked a flight from Kathmandu, Nepal, to Chiang Mai, Thailand, on their official website (lionairthai.com). After 20 days, I received an ambiguous email (the subject line read “flight canceled,” the body read “flight rescheduled”). They had canceled the first leg of my flight(from Kathmandu to Bangkok). As of now, 5th June 2026, I have contacted them several times via Line, WhatsApp, Email, and the helpline number for a refund, but I have been unable to reach a human being. Stay away from Thai Lion Air, one of the worst airlines in the world. Never Again!

The worst customer support ever.
Doesn't exist at all.
I'm after a refund since they rescheduled my flight.
No answer on either Line, WhatsApp, website, email and phone calls.
Keep away!!!

Litteral scam. They just canceled my flight out of nowhere a week ago. When i want to ask a refund through their website it says i can't because i booked using a third party agency. When i reach the third party agency they tell me they can't refund because it's the airline's responsiblity. Their whatsapp just links to the same website that tells me to reach the third party agency. And of course, they don't answer to my emails.
I have contacted my lawyers to open a case.

⭐☆☆☆☆ REPEATEDLY CANCELING SL934 — AND KEEP SELLING IT ANYWAY
Flight SL934 Bangkok→Changsha has been canceled or significantly rescheduled every time I have booked it. This is not bad luck — this is a pattern that Thai Lion Air is fully aware of and does nothing to fix.
On my most recent booking, the flight was rescheduled so severely that my outbound date was moved to the exact same day as my return flight — making the entire round trip impossible to use.
No proactive communication. No workable alternative offered. Just a quiet schedule change that destroyed my travel plans and cost me significant time and money to fix independently.
Thai Lion Air continues to sell seats on a route they demonstrably cannot operate reliably, without any transparency to passengers about the cancellation risk at the time of booking.
Formal complaints filed with the Department of Civil Aviation (DCA) Thailand and consumer protection authorities.
If you are considering booking SL934 — check the cancellation history first. Then book with someone else.

Booking info inadequate or deceptive. The app for check in does not work. Self check in at the airport does not work. Incompetent staff at check in counter, quoting multiple rates for baggage fees. Supervisor was just as confused. My baggage fees for the return flight were more than twice the outbound flight for the same bags and same weights. You need to visit multiple counters to pay the fees, each taking surprisingly long. No in-flight service of any kind. Mercifully, we landed at the right airport.

Flight postponed 7 times to 4 days after the original schedule. No way to get in touch with them or to do anything about it, only thing you can do is to accept it, cancel the trip and take the loss. Usually not a good experience with them (delays), but this tips the scale now.

I have flown with more than 80 Airlines... Thai Lion is the worst! A horrible experience.. NEVER AGAIN!

Diese Fluggesellschaft hat keine Ehre. Sie verschieben ihre Flüge andauernd, bis man seinen Anschlussflug nicht mehr erreicht. Muss man deswegen den Flug stornieren erhält man nicht mahl den vollen Preis zurück. Ehrenlos und zieht das Absehen von Thailand in den Schmutz

sasen 30 min bei 40Grad im Unklimatiesierten Flieger bis zum Take Off. Unglaublich. Verschlißene Bestuhlung.
Einmal und nie wieder.

Almost immediately after I booked my flights they changed the date of my connecting flight (but not my first flight). I tried to contact their customer service via Line, WhatsApp, Messenger, Instagram, email and phone but have had no luck getting through to anyone for more than two weeks. Scam airline.

I use flight from bangkok to seoul.because it was very cheap.And but seat But
Bangkok check in staff give my seat to other customer. Even i already paid.
Very poor airline. Seat that i got is very bad condition
Even it cheap but when they stolen my paid seat to other customer. How i can trust airline and use it

I booked a round-trip flight from Seoul to Bangkok (April 5 – April 15), but due to personal reasons, I needed to change my travel dates. Unfortunately, my experience with this airline has been extremely frustrating.

I tried contacting customer support through multiple channels — email, phone calls, and even WhatsApp — but received no response at all. No one answers the phone, and there is zero communication from their side.

I also attempted to modify or cancel my booking on my own, but even that option does not work properly. The system does not allow me to make any changes, leaving me completely stuck.

It is very disappointing to see such a lack of customer service and support, especially when dealing with something as important as international travel. I feel ignored as a customer and would strongly advise others to be cautious when booking with this airline.

Such a terrible service. Ridiculous wait of over 1hr and then not able to help, suggesting I send an email. Thai LionAir rescheduled (read cancelled) my flight for 3 days and then said it was beyond their control.....DO NOT WASTE YOUR TIME OR MONEY BOOKING THIS CRAP POOR SERVICE AIRLINE.

Cheap, nice staff. But VERY small seat space, no AC when waiting to depart or when landing. Making you wait ages on tarmack. I wouldn't fly with them again.

The airline rescheduled my flight. I was originally meant to travel back to my home address on 27/02 from Delhi, but I received an email informing me that the flight had been rescheduled to 01/03. This change did not align with my personal and business plans, so I had to purchase another ticket with a different airline for 27/02.
I have been contacting Thai Lion Air by email since 22/02, but to this day I have not received any response or even an acknowledgement of my message. This is the worst customer service I have ever experienced.