Followed drop-off instructions to the letter. Nobody answered the phone on BOTH numbers given in email. Arrived at airport NO LION PARKING STAFF AT ALL. ZERO COMMUNICATION ONLY thing left to... Ver mais
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Veja o que dizem as avaliações
Appalling - unable to contact them on route to airport or on arrival. Mobile went straight to voicemail and landline didn’t connect. Booked through comparison site, confirmation misleadingly said book... Ver mais
Avoid at all costs. Car stolen. Visited ‘secure’ parking area. Definitely not secure and claimed CCTV wasn’t working. Owner known to police and cars have been stolen previously. Operatives unconcerned... Ver mais
Truly awful. Waited over an hour for car to be returned having initially been told it would be 20 minutes. Each time we called they gave a different excuse (lie). Spoke with the other operators at T5... Ver mais
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Exceeded expectations
I was a little uncertain about using this service but they exceeded my expectations. They were very competitively priced, always answered the phone when I contacted them and sent sufficient emails/instructions.
Lion parking review
These guys at Lion parking are amazing at what they do I would highly recommend using if you want to keep your car safe whilst you’re away without any hassle.
Great service as always especially…
Great service as always especially Aravind, will use again
Very efficient and on time
Very efficient and on time. Hassle free
Excellent parking experience
Excellent parking experience. Very reasonable prices.do not listen to people who leave negative comments. They may be members in the expensive parking company. Thank you KAN for your professionalism.
Excellent service on time and…
Excellent service on time and professional. Raj helped us with our luggage and was extremely polite despite us returning 1 day early. Definitely use again thank you.
DO NOT USE
DO NOT USE.
False advertising.
Advertised as Heathrow parking only find out it was Lion once at the airport with a plane to catch.
Damaged Car
Car was return with scratch to rear quart panel and mud across down sills and drivers foot well.
3 weeks later and no reply. Think this one will end up at county court.
Excellent communication skills and support
The whole staff from the driver that dropped my car to the receptionist was all helpful and was every easy to talk to very helpful, would recommend and will be using them in the future.
Driver Arabia was very helpful with a…
Driver Arabia was very helpful with a prompt collection and return. This is the best budget service I have used from Heathrow.
Date of experience 1:5:2024
A star service
I had excellent service from the company, it was a best meet and greet service, I had a early return they manage to get the car on time and accommodate my needs. The customer service was a star the driver was very polite and went above and beyond his job title, I believe his name is Raj. I would highly recommend this company and I would definitely will be using their service again.
First time using car parking valet
First time using car parking valet, and I had a great experience and the team there was direct and clear with their instructions and delivered my car on time.
Will recommend and will use again.
I received great customer service and…
I received great customer service and they were very fast with their services.
great customer service
Great with my car and provided clear instructions upon drop off and pick up, overall great customer service
My Alloy rim was damaged
My Alloy rim was damaged, driver admitted it, we took photo and video evidence. Chased and chased for it to be resolved (5 working days sir). After 10 days I sent a chase letter (nothing). After 15 days still nothing. Do not park with these people.
Overall good service from drop off and…
Overall good service from drop off and pick up unfortunately car returned dirty inside and out won’t be using again
Put these guys out of business
Disgraceful company and need to be hounded out of the business. Told me the car wouldn't start so need to take a taxi to them and sort it out. The battery was flat. The AA man came and immediately showed me that the headlights had been left on. For three weeks. Had to buy a new battery (£264). Totally not interested in compensating me for the loss they caused, couldn't be bothered to engage. The good people at ParkingZone, through which I booked, were appalled and did the right thing by returning my £111 parking fee. Significant difference in business ethics between the two companies.
Waited over an hour and a half for my…
Waited over an hour and a half for my car from initial call from baggage area, i had paid for the service only to be let down badly, they are a total rip off who do not value their customets, please avoid this company.
Do not use this company
Do not use this company! pay the extra money with a reputable company these people lie and take over an hour longer than they say if you want to catch your flight do not use this company
I would not even leave 1 star if I…
I would not even leave 1 star if I could. Absolutely shocking company. Supposed to be meet and greet but left waiting around for over 45 minutes on arrival to keep being told over the phone they’ll be there in 5 minutes. This never happened and we were apprehensive on arriving back at Heathrow. This was accurate due to having called the company number as advised and told to phone when landing. We phoned when landing to be told the car will be 20 minutes. Lots of phone calls and over an hour and a half later the car turned up. They lied the whole time saying it will be 10 minutes and obviously never turned up. DO NOT USE THIS SERVICE. IT IS BEYOND SHOCKING AND UNPROFESSIONAL. Don’t be fooled by the price either - there were add on charges such as car park fees etc. AVOID.
Dreadful
Dreadful - DO NOT USE. Unprofessional, poor communication, difficult to understand instructions over the phone, wasn't actually sure who the company employees were on site, long waiting time for car to be returned bearing in mind they were supplied with our flight number.
Booked for Heathrow Valet Parking having checked their reviews which were OK, but this booking turned out to be with Lion Parking.
We should have used long term car park and would have been 30 minutes ahead on our home journey.
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