Dr Rather is an amzing doctor. Thew Clarity and reassurance that he gave us was incredible and he is able to take a complex medical situation and treat step by step.
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Veja o que dizem as avaliações
I took my 76 year old mum to see Prof Rather and I am very impressed. He has performed a thorough assessment on mum and prescribed some new medication and increased other. Mum was diagnosed with Parki... Ver mais
A empresa respondeu
I was looked after from the moment I entered the building, (even recognised at the reception, when I never met the person or said my name), until the release. My experience was excellent.
A empresa respondeu
Dr Abraham was highly professional a very effective listener and altogether able to calm my anxiety about my issues Discussed and arranged full tests and diagnostics as required and followed up... Ver mais
Detalhes da empresa
Escrito pela empresa
At LIPS Healthcare, we believe that health is the essence of life. That’s why we are dedicated to delivering premium, comprehensive healthcare with exceptional, seamless, and patient-centred services, ensuring you feel healthier, and stronger every day. Founded in 2016, LIPS Healthcare has grown into the UK’s largest private multispecialty group, bringing together over 100 renowned leading doctors and consultants across more than 24 specialties, committed to guiding you through every step of your healthcare journey, without the wait. LIPS Healthcare Your Health Partner Ensuring You Feel Healthier & Stronger Every Day
Informações de contato
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, Reino Unido
- 02071646114
- info@lips.org.uk
- lips.org.uk
4,5
Excelente
677 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da LIPS Healthcare
We’re so glad to hear about your positive experience! On behalf of LIPS Healthcare team, thank you for your kind feedback. It’s always a pleasure to support our patients, and we wish you all the best.
We would like to thank Daniela for her…
We would like to thank Daniela for her help and support in choosing the right vitamins and minerals.
20 de julho de 2025
Resposta da LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
"I want to extend my heartfelt thanks…
"I want to extend my heartfelt thanks to the staff at Lips Pharmacy for their exceptional service. They listened to my urgent needs with great attention and processed my prescription promptly. Their professionalism and care made all the difference during a stressful time. Truly commendable!"
15 de julho de 2025
Resposta da LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for sharing your experience! We’re so pleased to know that your visit was a positive one. Your kind words mean a lot to us, and we wish you continued health and happiness
I recently underwent a hip replacement…
I recently underwent a hip replacement and was very pleased with the care I received. Mr Millington provided clear explanations at every stage of the process, which really helped me feel informed and confident. I especially appreciated the reassurance throughout—both before and after the procedure—which made a big difference in easing my anxiety. Overall, a very positive experience
9 de maio de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
On behalf of LIPS Healthcare team and Mr Millington, thank you for your kind words! We are delighted to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being
London Clinic - Dr Rather
Dr Rather really cared and made follow-up easy.
17 de maio de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
Dr Steven Millington
Dr. Steven Millington was great. He explained my case in a clear, not rushed manner, giving me confidence and relief regarding my knee situation. Gave me great comfort that everything was going to be all right. I would definitely go back to him if I have any other orthoepedic issue.
29 de abril de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward.
Excellent consultant and service with…
Excellent consultant and service with Dr Arsan and his team.
29 de abril de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
Mr Arsan is an exemplar doctor
Mr. Matay Arsan is an exemplar medical professional. He explained my procedure clearly, explaining all the specialist terms but without being patronising. He did not speak too quickly, pausing from time to time to give me a chance to absorb what he was saying and ask for clarification if needed. I wish all doctors took the time to explain things as clearly as he does. In the operating theatre he was very professional and reassuring but also friendly and informative. I am now healing from my surgery feeling confident that Mr Arsan has done a good job. I will update once the finger starts to heal.
28 de abril de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward.
I honestly believe I’ve got the best…
I honestly believe I’ve got the best Trauma & Orthopaedic Surgeon in the UK, having had life changing injuries in 2021 Dr Paul Culpan has been amazing and taken a lot of the stress away having and continuing to be under his guidance.
All future surgeries I will continue to work with Paul and his team if possible.
29 de abril de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for your kind words! We are so happy to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being!
Great explanation
Great explanation. Extensive investigation
22 de abril de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
Paul Culpan is very approachable and…
Paul Culpan is very approachable and his communication is clear and pleasant. The staff at LIPS are very responsive.
24 de março de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
We’re so glad to hear about your positive experience! On behalf of LIPS Healthcare team, thank you for your kind feedback. It’s always a pleasure to support our patients, and we wish you all the best.
Resposta da LIPS Healthcare
We sincerely apologise for the inconvenience caused. We take your feedback seriously and will investigate the issue. If you would like us to proceed with the investigation, please note that we cannot discuss any private medical details on this platform. You are welcome to send us a detailed email at complaints@lips.org.uk. Thank you for your understanding and patience.
Beyond incompetent customer service
To be clear, I found the doctors excellent.
The LIPS administration department are beyond incompetent.
They harassed me over six months over an ‘unpaid’ insurance excess which I repeatedly proved had been paid the day I received it.
They claimed after a ‘thorough investigation’ I still owed the money.
Between myself and BUPA we found out the LIPS administration department had allocated the money to a different doctor.
After having to do their work for them, they finally admitted their mistake.
Honestly, communicating with their customer service is like being imprisoned in a mental asylum.
Avoid.
10 de março de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
We sincerely apologise for the inconvenience caused. We take your feedback seriously and will investigate the issue. If you would like us to proceed with the investigation, please note that we cannot discuss any private medical details on this platform. You are welcome to send us a detailed email at complaints@lips.org.uk. Thank you for your understanding and patience.
Matay Arsan is a fantastic clinician…
Matay Arsan is a fantastic clinician and made me feel very comfortable and well treated in his medical care and knowledge.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward
Daily visits coordination of…
Daily visits coordination of Medication and.updating recovery plans
23 de dezembro de 2024
Avaliação não solicitada
Resposta da LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward
I had a great consultation with Mr…
I had a great consultation with Mr Matay Arsan. He was very knowledgeable about every question I asked him, and he gave me an excellent road map for recovery, something I have been able to find elsewhere.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for your kind words! We are so happy to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being
My surgeon dr Matay Arsan is an amazing…
My surgeon dr Matay Arsan is an amazing professional. His expertise, experience and knowledge about wrist problems is incredible. He has a very nurturing approach and has been very reassuring, patient and always has time to answer all my questions . I have always felt well looked after by him and have been treated with respect and understanding . He had done two surgeries on my wrist. I have received an exceptional care from him on each occasions which I am super grateful for.
27 de novembro de 2024
Avaliação não solicitada
Resposta da LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for your kind words! We are so happy to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being
Poor communication and follow-on treatment
After a shoulder injury I went to see Mr Arsan for treatment. I initially had an MRI and he recommended a steroid injection and physio following the MRI result. It has been over a month and I still have not received this referral (I have chased on numerous occasions). I am still in pain and there does not seem to be any progress (or even concern) regarding the next steps of my treatment. Very frustrated by my experience.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da LIPS Healthcare
We sincerely apologise for the inconvenience caused. We take your feedback seriously and will investigate the issue. If you would like us to proceed with the investigation, please note that we cannot discuss any private medical details on this platform. You are welcome to send us a detailed email at complaints@lips.org.uk. Thank you for your understanding and patience."
Disorganised and late to the party at…
Disorganised and late to the party at raising any issues
14 de novembro de 2024
Avaliação não solicitada
Resposta da LIPS Healthcare
Dear Mark,
We’re sorry to hear about your experience and regret that we did not meet your expectations.
We’d like to understand more about the concerns you’ve raised. We’ve requested additional information from you to help us understand the issues you encountered and to investigate this matter thoroughly.
If you prefer, you can also reach out to us directly at complaints@lips.org.uk.
We are committed to improving our services and hope to have the opportunity to make things right.
Kind regards,
LIPS Healthcare Team
I would of given 5 * as Dr Imitiaz…
I would of given 5 * as Dr Imitiaz Ahmed was brilliant,
But when mistakes are made they don't seem to care .
And we had a lot of money taken by mistake they said.
Fair enough rectify it ASAP that money should of been put back sane day .
We had bills shopping can't be paid.
And yep they have taken the lot.
Not refunded the big chunk back to us . Been 4 days so far.
So be careful and talk to someone who knows numbers on a card machine disgusted with finance team they should of done a reverse payment then they just take what's the amount is. All in all not impressed with this company .
WE STILL DONT HAVE OUR MONEY 7 DAYS WITH WEEKENDS
We have bills going out soon and won't have enough .
You should pay us compensation for all the agro we have had . And borrowing money pure embarrassing not even enough for petrol.
19 de setembro de 2024
Avaliação não solicitada
Resposta da LIPS Healthcare
Dear Lucy,
I would like to offer my sincerest apologies for the inconvenience and frustration caused by the recent payment error. After looking into this matter, I can confirm that a mistake was indeed made on our part, and the accounts team processed a full refund, which has been returned to your account.
We completely understand how important it is to have access to your funds, especially for essential expenses like bills and shopping, and we deeply regret that this issue wasn’t resolved sooner.
While staff followed process and due diligence, please be assured that we are reviewing our internal processes to ensure refunds are processed promptly in future and will be making necessary improvements.
Thank you for your patience and understanding, and once again, we apologise for the trouble caused.
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