Absolutely shocking. No response to my email around returning my item because the returns portal isn't working and now magically the returns policy timeframe has expired. Absolute joke of company. Do... Ver mais
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Veja o que dizem as avaliações
Returned an item and company co firmed receipt but more than a month down the line still no refund. Have opened a dispute with affirm who I made the payments through and waiting on a response. It... Ver mais
Ordered 4 items in Little Mistress Sale - fast delivery in good condition. Very pleased with white Alice Temperley peasant blouse, sage crop trousers, grey ballgown which were great fit and super val... Ver mais
A empresa respondeu
As so many have mentioned the refund process is a bit of a chore. Send emails providing proof item has been received by them…..ignored. Follow up emails ignored. As the items are sold by other ou... Ver mais
Detalhes da empresa
Informações de contato
25 Plumbers Row, E1 1EQ , London, Reino Unido
- enquires@little-mistress.co.uk
- little-mistress.com
2,0
Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It’s good but it was ripped and for the…
It’s good but it was ripped and for the price not sure it was worth it .
10 de abril de 2023
Resposta da Little Mistress
Thank you for letting us know. Please email us photos of the problem area so that we can help you to find a solution. Our email is enquiries@little-mistress.co.uk
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Lacking customer care
Sent my dress without a belt. When I raised the concern asking for a replacement belt asap for the wedding a week later no one even responded at all. Unresponsive, lack of customer care says a lot! Returned.
28 de março de 2023
Resposta da Little Mistress
We are really sorry about this. We can confirm we have replied to your emails received on 03/04/2023 and 19/04/2023. A full refund has now been processed and an email confirmation was sent.
Please accept our most sincere apology for the inconvenience this may have caused you.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Great fit (thanks to Lycra)
Fast and efficient service, fair price and a Great fit (thanks to Lycra)
11 de abril de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
First time buyer
First time buyer. Perfect fit! Can’t wait to wear it at my brother’s wedding.
5 de abril de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Don't forget to tags us in your photos. We love seeing our customers 💕
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
A little anxious at the start but all ended well
Apart from having to print out an order receipt and not receiving a confirmation email as standard, the process was easy and delivery as stated.
The dress is flattering but I wish I had ordered a smaller size, and I still
might.
2 de abril de 2023
Resposta da Little Mistress
Thank you for your 4-star review 😍 We are greatful for your effort to support our business 🥰
Please always check your junk email folder if you have not seen our order confirmation email sent on 31st March 2023, 9:39 pm and order dispatch confirmation sent on 3rd April 2023, 1:46 pm. We are glad to hear you are happy with the outcome and looking forward to welcoming you again.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Dress didn’t fit to wrap at all
Dress didn’t fit to wrap at all. It’s probably better to go a size or two up.
Dress returned and was refunded in good time.
6 de abril de 2023
Resposta da Little Mistress
Thank you for your feedback. We are keen to find out more. We emailed you from enquiries@little-mistress.co.uk.
We apologise for the inconvenience this may have caused you.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
A great quality buy
A great quality buy , delivered with great speed . I’m very pleased and will shop with Little Mistress again
7 de abril de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Most importantly, we are delighted you will shop with us again 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
An error was made on my order but I was…
An error was made on my order but I was listened to and the error corrected v quickly
30 de março de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
We are delighted to hear we were able to resolve your enquiry quickly and to your satisfaction 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Well made but the zip was stiff and…
Well made but the zip was stiff and wouldn’t go up so I returned the dress as I didn’t want to risk the zip failing. Also slightly tight across the chest.
26 de março de 2023
Resposta da Little Mistress
Thank you for your feedback. We passed it on to our product specialist to help us improve. We can confirm your return has been received and refunded.
We apologise for the inconvenience this may have caused you.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Order received wrong
Order received wrong. Item missing
One item filthy dirty on the bottom
Emailed customer service several times. No response!
26 de março de 2023
Resposta da Little Mistress
We are really sorry about this. We can confirm we have repied to your emails received on 29/03/2023 and 30/03/2023 and continued to have a regular email conversations on 30/03/2023 and 05/04/2023 and 06/04/2023. Your replacement items have also been sent and an email confirmation was sent.
Please accept our most sincere apology for the inconvenience this may have caused you.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Quick and easy process of ordering to…
Quick and easy process of ordering to delivery
21 de março de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Correct details for return not given
23 de março de 2023
Resposta da Little Mistress
Thank you for bringing this to our attention. We can see you are trying to make a return from Republic of Ireland. We emailed today to clarify our returns information specific to your area.
We apologise for the confusion and the inconvenience this may have caused you.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
What you see is what you get
Highly recommended. I ordered two dresses on next day delivery. One was to be used for an evening event the following day after it should have arrived. The two dresses when they eventually arrived were perfect as seen on the website.
If you live on the edges of the UK far from London, you may want to reconsider urgent deliveries as they are not guaranteed.
21 de março de 2023
Resposta da Little Mistress
Thank you for your 4-star review 😍 We are greatful for your effort to support our business 🥰
We are happy to hear you enjoyed your shopping experience with us 👏 but most importantly, we are delighted to hear, you will highly recommend us to others.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
a Very beautiful dress as described
a Very beautiful dress as described. perfect size and very good quality materials.
22 de março de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
We are delighted to hear you are happy with your beautiful dress 👏 Don't forget to tag us on your socials x
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
I purchased one jumpsuit from Burjuman…
I purchased one jumpsuit from Burjuman mall, UAE
And when i tried the dress at home the zip got failed the next day only i went to the store to exchange as it comes under quality issue , the dress was with tags and same but zip wasn’t working. The salesman was very rude and denied to exchange it.
It’s very disappointing when you buy such an expensive dress but this type of brands don’t bother about their customer satisfaction.
29 de março de 2023
Avaliação não solicitada
Resposta da Little Mistress
Thank you for bringing this to our attention. It sounds like you made your purchase from a 3rd party retailer. We would really like to investigate this for you so please could you email us your receipt, photos of the garments/problem areas and the retailers and individuals information at enquiries@little-mistress.co.uk
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Having never used little mistress…
Having never used little mistress before I was very pleased, the Order came very quickly and the dress is fantastic quality and looks lovely on so can’t wait to wear it for a wedding next year
24 de março de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear your order arrived very quickly and that you love your dress is music to our ears 👏 Don't forget to tag us on your social x
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Order 2 dresses due to size
Order 2 dresses due to size, package well, came before I thought, which was brilliant, quality better than expected. Was exactly like the photo. Really satisfied, love the colour and fit, would recommend Little Mistress to anyone and I’m over 50 haha.
20 de março de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Delighted to hear you are really satisfied with our service. But most importantly, we are excited to hear you will recommend us to anyone 😘👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
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