BYROTATION Avaliações 805

My second time renting with by rotation and really happy with my experiences both times. The process is easy and I would highly recommend it.

I have generally enjoyed using By Rotation over the past few years and have had many positive experiences, which is why this recent experience was so disappointing.

I have built up 17 five-star reviews as a lender and have always tried to communicate professionally and follow the platform's guidance. Unfortunately, when I encountered my first difficult rental involving a late return, poor communication, and a lack of timely tracking information for a high-value item, I felt the support available for lenders could have been stronger.

Whilst I acknowledge that, in hindsight, some of my own communications became more frequent than they should have, they were driven by genuine concern over the whereabouts of a £1,200 dress with significant sentimental value. I made efforts to resolve the matter by reducing the outstanding charges in line with a compromise, yet the experience became unnecessarily stressful.

I still believe By Rotation is a fantastic concept and have had many successful rentals over the years. However, I hope the platform continues to improve its support for lenders during disputes, particularly where valuable items, late returns and poor communication are involved. Clearer guidance and more proactive intervention from customer support would make a significant difference.

Overall, my previous experiences have been positive, but this situation has left me disappointed with how the dispute process has been handled.

Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank they’ve told me I need to keep the store credits. They must be having cash flow issues as 99% of businesses in the UK refund you back to your card and now my money is being held hostage.

Arrived on time, dress was in great condition, great communication

Process was easy, price was unbeatable. Thank you

Great app for circulating your wardrobe! Connects people seamlessly

To date, I’ve lent pieces on 9 occasions but have always had positive experiences with renters, with pieces being well taken care of. App is easy to navigate and updated with new functions for lenders and renters since I first started using the app in 2020.

Excellent experience of renting through By Rotation - my lender was lovely and a really smooth and easy rental experience.

My only criticism is the By Rotation fees can be a little steep so it can be expensive and adds significantly to the overall cost. Worth it for some items but not so much for others.

Still, have rented before and would definitely rent again.

I have tried to list things more than 10 times in a row
I keep on getting error messages that I can’t add the brand name
And when I did it as unbranded my ads all got rejected
I then tried to contact support and the bot told me to close the chat till support reached out and I went back on it and it reloaded so poor and annoying

Would def rent again - such an easy process to find something fab!

Super easy communication and everything was perfect !

Great service and communication. 10/10 would recommend.

Excellent service. Easy to use! Great idea, much cheaper than buying a dress.

Perfect !! Seller was so friendly , what a fabulous idea to rent a dress rather than buy and never wear again. Loved it ! I'll be back :)

Very good and very good platform to shop and sell

I won't be using by rotation again. My dress didn't arrive in a good state and the support at the front was in poor condition. It also didn't feel completely clean. I asked for my money back but the seller can decided so it ended up costing me £50 for a dress I didn't wear.

I think there needs to be more rules in place renters and your rental is in the hands of the renter. Obviously not all items will work for everyone. It's a great concept for the environment but an expensive risk to take for important events.

The lady I was renting from had sick
kids and cancelled two days out. So I had to rent a second dress, then she managed to get it to me in the end so I paid for two dresses and had a lot of stress for about 24hrs but it worked out beautifully in the end

First time using by rotation. Really easy to navigate and amazing dresses

Excellent site so glad I came across you and I’m looking forward to renting out my fabulous items