Absolutely shocking. No response to my email around returning my item because the returns portal isn't working and now magically the returns policy timeframe has expired. Absolute joke of company. Do... Ver mais
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Veja o que dizem as avaliações
Returned an item and company co firmed receipt but more than a month down the line still no refund. Have opened a dispute with affirm who I made the payments through and waiting on a response. It... Ver mais
Ordered 4 items in Little Mistress Sale - fast delivery in good condition. Very pleased with white Alice Temperley peasant blouse, sage crop trousers, grey ballgown which were great fit and super val... Ver mais
A empresa respondeu
As so many have mentioned the refund process is a bit of a chore. Send emails providing proof item has been received by them…..ignored. Follow up emails ignored. As the items are sold by other ou... Ver mais
Detalhes da empresa
Informações de contato
25 Plumbers Row, E1 1EQ , London, Reino Unido
- enquires@little-mistress.co.uk
- little-mistress.com
2,0
Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The clothes fit perfectly
The clothes fit perfectly, the material is lovely as well.
The delivery was quite fast, altogether a good experience.
29 de janeiro de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Delighted to hear your shopping experience with us was good 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Little Mistress has been my go-to for…
Little Mistress has been my go-to for office and dinner wear for few years. Thank you for making beautiful dresses that are elegant and form fitting.
I am an international customer. Unfortunately, enquiries to Little Mistress take time to reply, sometimes even weeks. That needs to be worked on.
Have been having trouble to execute purchase from Malaysia via Little Mistress online store. It keeps lagging and won't allow for payment.
Enquiries to Little Mistress came back with reply they are fixing the problem.
Hope all will be all right soon as a wedding is coming up and need to purchase.
thank you and take care
30 de janeiro de 2023
Avaliação não solicitada
Resposta da Little Mistress
Thank you for your 3-star review...
Please accept our most sincere apology. We have been having a few technical issues but all should be well now.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Glad to hear our prices and communication is good and our delivery fast👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Not heard of this store before
Not heard of this store before, was recommended from my future daughter in law for an outfit for there wedding. I ordered a dress for my Mrs, it arrived quickly and fits perfectly,and looks great on her
21 de janeiro de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
We are delighted to hear Little Mistress Grey Embellished Panel Maxi arrived quickly and fits your Mrs perfectly 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Excellent customer service
Excellent customer service - nothing is too much trouble for this company. They deal with queries very efficiently and fast delivery.
I’m really pleased with the item I ordered, it was good value for money. Very happy with my experience ordering from little mistress and will be ordering again, 5 stars all round :)
11 de janeiro de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear our customer service is very efficient, our delivery fast and that you are really pleased with your Girls on Film Emerald Green Ribbed Knotted Top is music to our ears 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Resposta da Little Mistress
Thank you for your 4-star review 😍 We are greatful for your effort to support our business 🥰
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Security tag left on one of my skirts…
Security tag left on one of my skirts .. very disappointing :(
23 de janeiro de 2023
Resposta da Little Mistress
Thank you for bringing this to our attention...
We can confirm we have reached out to you via email after we saw this review on Mon 30/01/2023 14:52. Since then we have been in a regular email conversation and a replacement item has been shipped and an email confirmation of this includining a tracking reference was sent on Wed 01/02/2023 10:16.
Please accept our most sincere apology for the inconvenience caused and thank you for your understanding and a cooperation.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Love the dress but the cape that went…
Love the dress but the cape that went with it was missing. Emailed customer service no reply as yet . Order no 1177816
So not actually tried it yet want the full effect.
Hope to hear something soon
20 de janeiro de 2023
Resposta da Little Mistress
Thank you for your 4-star review 😍 We are greatful for your effort to support our business 🥰
We are delighted to hear you love your dress but sad to hear it arrived incomplete. We replied to your email dated 19 January 2023 1:12 PM on Thu 19/01/2023 13:19 and again that same day 19/01/2023 15:05. Please check your spam/junk folder if you have not seen our replies.
We apologise for the inconvenience this may have caused you.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Thank you for the prompt posting
Thank you for the prompt posting , wee cream dress lovely, perfect fit
23 de janeiro de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear your lovely cream dress arrived promptly and fist perfectly is music to our ears 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Found some absolute gem bride maids…
Found some absolute gem bride maids dresses in the sale! Amazing quality, true to size. Quick delivery too. Would definitely order again.
18 de janeiro de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear your lovely bridesmaid dresses were a bargain, amazing quality, true to size and that they arrived quickly is music to our ears 👏 But most importantly, we are delighted you will come back for more 😘
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Poor quality
The dress look good in the picture but the material is not good poor.
20 de janeiro de 2023
Resposta da Little Mistress
Thank you for your review. Our product specialist has been made aware. The item you are relating to is now sold out and is from our Spring/Summer 2016 collection bought for a bargain price of £13.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Terrible would not recommend faulty zip & high custom charges
I ordered a jumpsuit and when I went to try it on the zip was faulty kept getting stuck. I had to pay €23 custom charges to get it to Ireland there is no mention of this when paying on there website. I went to return the item with the returns label sent to me which does not work. I contacted the company and was sent numerous link to register on returns portal which also do not work. Upon contacting PayPal I then received and email stating to post the item to them. This cost me a further €15. For shipping/customs alone this is €38 and the jumpsuit was defective. I was so disappointed by the whole experience and had been so excited to try a new company as I had seen this advertised by Vogue Williams and thought the jumpsuit looked great. In future I will stick to the normal companies that have proper returns processes(parcel connect) and do not incur custom charges asos, plt, boohoo . Also the customer service is extremely poor and unhelpful. I would not recommend using this company
16 de dezembro de 2022
Resposta da Little Mistress
Hello, thank you for contacting www.little.mistress.com.
We apologise for the delay in getting back to you. We are experiencing a very high volume of requests. We appreciate your patience and understanding during this busy time.
We apologise for the confusion. Looking back at our regular email conversation we recognise we did not ask enough questions to resolve your issue using the most effective options. It also looks like your order did not go through the right channel. We are wondering if you may have used VPN or Incognito window which would explain why your location wasn't picked up. We have partnered with Global-e, a third party service acting as our seller-on-record, so you can buy and we can ship Little Mistress product to over 190 destinations worldwide. The breakdown of all charges involved are clearly displayed on our website https://www.little-mistress.com/international-delivery-returns-i359.
We once again apologise for the confusion and inconvenience this may have caused you.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
It’s a great company and the clothes…
It’s a great company and the clothes are very unusual and really nice. Very good quality
18 de janeiro de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
I have no complaints about the quality…
I have no complaints about the quality and style of the dresses I ordered, which were excellent, but unfortunately, I am deducting two stars for the 3 month wait it took to receive my refund. That's 3 months after the retailer received my return. Other than that, I would highly recommend them, as their clothes are lovely and the ordering and returns process was easy. It's no problem if you don't mind the wait, so I hope they sort this out.
18 de janeiro de 2023
Resposta da Little Mistress
Hello, thank you for contacting www.little.mistress.com.
We apologise for the delay in getting back to you. We are experiencing a very high volume of requests. We appreciate your patience and understanding during this busy time.
We process returns and issue a refund to an original payment method, usually within 10 business days after we receive a return. We appreciate your patience whilst we inspect the returned goods to ensure they meet our return criteria before any funds can be refunded.
It is clear, we have let you down on this very isolated occasion. We have raised an urgent investigation to find out what happened here. Thank you for bringing this to our attention.
Please accept our most sincere apologys for the delay and inconvenience caused.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Late delivery and had to return the…
Late delivery and had to return the outfits as they were of poor quality
11 de janeiro de 2023
Resposta da Little Mistress
Thank you for bringing this to our attention. We are sad to read your shopping experience with us wasn’t as expected 😔
It looks like that on this occasion, we did let you down. Please accept our most sincere apology for the delay and inconvenience this may have caused you. As it stands at the moment, your return is yet to arrive. Please continue to track it using your tracking reference. We will email you once your return has been processed.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Quick and efficient service
Quick and efficient service. Dress tecd and is stunning
13 de janeiro de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear ordering with us was quick and efficient and that you love your dress is music to our ears 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Delivery was very good and item fits very well and is of good quality
Delivery was very good and this jumpsuit is so lovely very good fit and lovely material, in fact I also bought one for a friend and she loved it too. Would reconmend this Jumpsuit to anyone who wanted a decent item to go out for an evening, absolutely stunning
12 de janeiro de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear you and your friend love your Girls on Film Black Foil Bardot Jumpsuits is music to our ears 🤩 Most importantly, we are delighted to hear you would highly recommend it 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
There was a delay in my order due to…
There was a delay with my order due to Christmas and postal strikes. My email was answered promptly and my order was traced and then delivered. Highly delighted with the quality items received.
15 de janeiro de 2023
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
We are delighted to hear you enjoyed your shopping experience with us despite the delivery delay 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Resposta da Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
We are delighted to hear your order arrived quick and that the items are as described.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
This is my second bad experience
This is my second bad experience. Ordered a dress ref GE 3290907167GB since 22 December 2022. This is for Chinese New Year coming Sunday 22 January 2023.
Have not received it. Can you please expedite so that I can get it for the New Year.
Thank you.
Lynda Kok Shun
21 de dezembro de 2022
Avaliação não solicitada
Resposta da Little Mistress
We are sorry to hear you are yet to receive your order. We are looking into this for you and will email you shortly.
We apologise for the delay and inconvenience this may have caused you.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
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